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  • CI/AE flight operation for August to October 2021 3 Thg8, 2021

    ※ For actual flights information please check flight status or Flight Operation Information online. Click here for ticket booking.

     
    [ Quick Links ]
    August | September | October
     

    【August】

    • To/From Taipei
      Area
      		Destination
      		Flight No.
      		Route
      		Operation Date in August
      North AmericaLos AngelesCI008TPE - LAX1 / 3 / 5 / 8 / 12 / 15 / 17 / 19 / 22 /  26 / 29 / 31
      CI007LAX - TPE3 / 5 / 7 / 10 / 14 / 17 / 19 / 21 / 24 /  28 / 31
      San FranciscoCI004TPE - SFO1 / 5 / 8 / 12 / 15 / 19 / 22 / 26 / 29
      CI003SFO - TPE3 / 7 / 10 / 14 / 17 / 21 / 24 / 28 / 31
      VancouverCI032TPE - YVR5 / 19
      CI031YVR - TPE7 / 21
      New YorkCI012TPE - JFK19
      CI011JFK - TPE21
      OntarioCI024TPE - ONT10* / 24*
      *New schedule flights
      CI023ONT - TPE12* / 26*
      *New schedule flights
      Southeast AsiaBangkokCI831TPE - BKK5 /  12 / 19 / 26
      CI832BKK - TPE5 /  12 / 19 / 26
      PenangCI731TPE - PEN29
      CI732PEN - TPE29
      Kuala LumpurCI721TPE - KUL1 / 15 / 29
      CI722KUL - TPE1 / 15 / 29
      Ho Chi Minh CityCI784SGN - TPE5 / 12 / 19 / 26
      HanoiCI792HAN - TPE1 / 15 / 22 / 29
      ManilaCI701TPE - MNL1 / 4 / 6 / 8 / 11 / 13 / 15 / 18 / 20 / 22 / 25 / 27 / 29
      CI702MNL - TPE1 / 4 / 6 / 11 / 13 / 15 / 18 / 20 / 22 / 25 / 27 / 29
      CI703TPE - MNL3 / 10 / 17 / 24 / 31
      CI704MNL - TPE3 / 10 / 17 / 24 / 31
      Phnom PenhCI861TPE - PNH1 / 15 / 29
      CI862PNH - TPE1 / 15 / 29
      EuropeAmsterdamCI073TPE - AMS13 / 20 / 27
      CI074AMS - TPE14 / 21 / 28
      FrankfurtCI061TPE - FRA5 / 19 / 26
      CI062FRA - TPE7 / 21 / 28
      London
      (Heathrow)      		CI081TPE - LHR 27
      CI082LHR - TPE 28
      OceaniaSydneyCI055TPE - SYD4 / 18
      CI052SYD - TPE5 / 19
      MelbourneCI057TPE - MEL4 / 18
      CI058MEL - TPE5 / 19
      BrisbaneCI053TPE - BNE11 / 25
      CI054BNE - TPE12 / 26
      AucklandCI059TPE - AKL25
      CI060AKL - TPE26
      Northeast AsiaTokyoCI101NRT - TPE1-10
      NagoyaCI154TPE - NGO4  / 25
      CI155NGO - TPE4  / 25
      Mainland ChinaBeijingCI511TPE - PEK2 / 9 / 16 / 23 / 30
      CI512PEK - TPE2 / 9 / 16 / 23 / 30
      ShanghaiCI503TPE - PVG1 / 6 / 8 / 13 / 15 / 20 / 22 / 27 / 29
      CI504PVG - TPE1 / 6 / 8 / 13 / 15 / 20 / 22 / 27 / 29
      CI201TSA - PVG (SHA)2 / 5 / 7 / 9 / 12 / 14 / 16 / 19 / 21 / 23 / 26 / 28 / 30
      CI202PVG (SHA) - TSA2 / 5 / 7 / 9 / 12 / 14 / 16 / 19 / 21 / 23 / 26 / 28 / 30
      XiamenAE991TPE - XMN2 / 7 / 9 / 14 / 16 / 21 / 23 / 28 / 30
      AE992XMN - TPE2 / 7 / 9 / 14 / 16 / 21 / 23 / 28 / 30
      ChengduCI551TPE - CTU3 / 10 / 17 / 24 / 31
      CI552CTU - TPE3 / 10 / 17 / 24 / 31
      Hong KongCI909TPE - HKG1 / 4 / 6 / 8 / 11 / 13 / 15 / 18 / 20 / 22 / 25 / 27 / 29
      CI910HKG - TPE1 / 4 / 6 / 8 / 11 / 13 / 15 / 18 / 20 / 22 / 25 / 27 / 29

      * Please be advised CI201/CI202 flight departure before 30OCT 2021 will be to/from Shanghai Pudong International Airport. Please check the flight status from our website, download China Airlines App, or register for SMS notification to receive the latest updates, thanks for your understanding and cooperation.

    • To/From Kaohsiung
      Area
      		Destination
      		Flight No.
      		Route
      		Operation Date in August
      Mainland ChinaShanghaiCI583KHH - PVG5 / 12 / 19 / 26
      CI584PVG - KHH5 / 12 / 19 / 26
      XiamenAE967KHH - XMN5 / 12 / 19 / 26
      AE968XMN - KHH5 / 12 / 19 / 26
    　
    　

    【September】

    • To/From Taipei
      Area
      		Destination
      		Flight No.
      		Route
      		Operation Date in September
      North AmericaLos AngelesCI008TPE - LAX2 / 5 / 9 / 12 / 16 / 19 / 23 / 26 / 30
      CI007LAX - TPE4 / 7 / 11 / 14 / 18 / 21 / 25 / 28
      OntarioCI024TPE - ONT7 / 21
      CI023ONT - TPE9 / 23
      San FranciscoCI004TPE - SFO2 / 9 / 16 / 23 / 30
      CI003SFO - TPE4 / 11 / 18 / 25
      VancouverCI032TPE - YVR2 / 16
      CI031YVR - TPE4 / 18
      New YorkCI012TPE - JFK16
      CI011JFK - TPE18
      Southeast AsiaBangkokCI831TPE - BKK2 / 9 / 16 / 23 / 30
      CI832BKK - TPE2 / 9 / 16 / 23 / 30
      SingaporeCI753TPE - SIN5 / 19 / 26
      CI754SIN - TPE5 / 19 / 26
      PenangCI731TPE - PEN12 / 26
      CI732PEN - TPE12 / 26
      Kuala LumpurCI721TPE - KUL5 / 12 / 19 / 26
      CI722KUL - TPE5 / 12 / 19 / 26
      JakartaCI761TPE - CGK1 / 2 / 5 / 8 / 9 / 12 / 15 / 16 / 19 / 22 / 23 / 26 / 29 / 30
      CI762CGK - TPE1 / 2 / 5 / 8 / 9 / 12 / 15 / 16 / 19 / 22 / 23 / 26 / 29 / 30
      Ho Chi Minh CityCI784SGN - TPE2 / 9 / 16 / 23 / 30
      HanoiCI792HAN - TPE5 / 12 / 19 / 26
      ManilaCI701TPE - MNL1 / 3 / 5 / 8 / 10 / 12 / 15 / 17 / 19 / 22 / 24 / 26 / 29
      CI702MNL - TPE1 / 3 / 5 / 8 / 10 / 12 / 15 / 17 / 19 / 22 / 24 / 26 / 29
      CI703TPE - MNL2 / 9 / 16 / 23 / 30
      CI704MNL - TPE2 / 9 / 16 / 23 / 30
      Phnom PenhCI861TPE - PNH12 / 26
      CI862PNH - TPE12 / 26
      EuropeAmsterdamCI073TPE - AMS6 / 20
      CI074AMS - TPE7 / 21
      FrankfurtCI061TPE - FRA2 / 9 / 12 / 16 / 23 / 26 / 30
      CI062FRA - TPE4 / 11 / 14 / 18 / 25 / 28
      London
      (Heathrow)      		CI081TPE - LHR3 / 10 / 17 / 24
      CI082LHR - TPE4 / 11 / 18 / 25
      OceaniaSydneyCI055TPE - SYD1 / 15 / 29
      CI052SYD - TPE2 / 16 / 30
      MelbourneCI057TPE - MEL1 / 15
      CI058MEL - TPE2 / 16
      BrisbaneCI053TPE - BNE8 / 22
      CI054BNE - TPE9 / 23
      AucklandCI059TPE - AKL22
      CI060AKL - TPE23
      PalauCI028TPE - ROR1 / 4 / 8 / 11 / 15 / 18 / 22 / 25 / 29
      CI027ROR - TPE1 / 4 / 8 / 11 / 15 / 18 / 22 / 25 / 29
      Northeast AsiaNagoyaCI154TPE - NGO8 / 22
      CI155NGO - TPE8 / 22
      Mainland ChinaBeijingCI511TPE - PEK6 / 13 / 20 / 27
      CI512PEK - TPE6 / 13 / 20 / 27
      ShanghaiCI503TPE - PVG3 / 5 / 10 / 12 / 17 / 19 / 24 / 26
      CI504PVG - TPE3 / 5 / 10 / 12 / 17 / 19 / 24 / 26
      CI201TSA - PVG (SHA)2 / 4 / 6 / 9 / 11 / 13 / 16 / 18 / 20 / 23 / 25 / 27 / 30
      CI202PVG (SHA) - TSA2 / 4 / 6 / 9 / 11 / 13 / 16 / 18 / 20 / 23 / 25 / 27 / 30
      XiamenAE991TPE - XMN4 / 6 / 11 / 13 / 18 / 20 / 25 / 27
      AE992XMN - TPE4 / 6 / 11 / 13 / 18 / 20 / 25 / 27
      ChengduCI551TPE - CTU7 / 14 / 21 / 28
      CI552CTU - TPE7 / 14 / 21 / 28
      Hong KongCI909TPE - HKG1 / 3 / 5 / 8 / 10 / 12 / 15 / 17 / 19 / 22 / 24 / 26 / 29
      CI910HKG - TPE1 / 3 / 5 / 8 / 10 / 12 / 15 / 17 / 19 / 22 / 24 / 26 / 29

      * Please be advised CI201/CI202 flight departure before 30OCT 2021 will be to/from Shanghai Pudong International Airport. Please check the flight status from our website, download China Airlines App, or register for SMS notification to receive the latest updates, thanks for your understanding and cooperation.

    • To/From Kaohsiung
      Area
      		Destination
      		Flight No.
      		Route
      		Operation Date in September
      Mainland ChinaShanghaiCI583KHH - PVG2 / 6 / 9 / 13 / 16 / 20 / 23 / 27 / 30
      CI584PVG - KHH2 / 6 / 9 / 13 / 16 / 20 / 23 / 27 / 30
      XiamenAE967KHH - XMN2 / 9 / 16 / 23 / 30
      AE968XMN - KHH2 / 9 / 16 / 23 / 30
    　
    　

    【October】

    • To/From Taipei
      Area
      		Destination
      		Flight No.
      		Route
      		Operation Date in October
      North AmericaLos AngelesCI008TPE - LAX3 / 7 / 10 / 12 / 14 / 17 / 21 / 24 / 26 / 28 / 31
      CI007LAX - TPE2 / 5 / 9 / 12 / 14 / 16 / 19 / 23 / 26 / 28 / 30
      OntarioCI024TPE - ONT5 / 19
      CI023ONT - TPE7 / 21
      San FranciscoCI004TPE - SFO7 / 14 / 21 / 28
      CI003SFO - TPE2 / 9 / 16 / 23 / 30
      VancouverCI032TPE - YVR7 / 21
      CI031YVR - TPE9 / 23
      Southeast AsiaBangkokCI831TPE - BKK7 / 14 / 21 / 28
      CI832BKK - TPE7 / 14 / 21 / 28
      SingaporeCI753TPE - SIN3 / 10 / 17 / 24 / 31
      CI754SIN - TPE3 / 10 / 17 / 24 / 31
      PenangCI731TPE - PEN10 / 24
      CI732PEN - TPE10 / 24
      Kuala LumpurCI721TPE - KUL3 / 10 / 17 / 24 / 31
      CI722KUL - TPE3 / 10 / 17 / 24 / 31
      JakartaCI761TPE - CGK3 / 6 / 7 / 10 / 13 / 14 / 17 / 20 / 21 / 24 / 27 / 28 / 31
      CI762CGK - TPE3 / 6 / 7 / 10 / 13 / 14 / 17 / 20 / 21 / 24 / 27 / 28 / 31
      Ho Chi Minh CityCI784SGN - TPE7 / 14 / 21 / 28
      HanoiCI792HAN - TPE3 / 10 / 17 / 24 / 31
      ManilaCI701TPE - MNL1 / 3 / 6 / 8 / 10 / 13 / 15 / 17 / 20 / 22 / 24 / 27 / 29 / 31
      CI702MNL - TPE1 / 3 / 6 / 8 / 10 / 13 / 15 / 17 / 20 / 22 / 24 / 27 / 29 / 31
      CI703TPE - MNL7 / 14 / 21 / 28
      CI704MNL - TPE7 / 14 / 21 / 28
      Phnom PenhCI861TPE - PNH10 / 24
      CI862PNH - TPE10 / 24
      EuropeAmsterdamCI073TPE - AMS4 / 18
      CI074AMS - TPE5 / 19
      FrankfurtCI061TPE - FRA3 / 7 / 10 / 14 / 17 / 21 / 24 / 28 / 31
      CI062FRA - TPE2 / 5 / 9 / 12 / 16 / 19 / 23 / 26 / 30
      London
      (Heathrow)      		CI081TPE - LHR1 / 8 / 15 / 22 / 29
      CI082LHR - TPE2 / 9 / 16 / 23 / 30
      OceaniaSydneyCI055TPE - SYD13 / 27
      CI052SYD - TPE14 / 28
      MelbourneCI057TPE - MEL13 / 27
      CI058MEL - TPE14 / 28
      BrisbaneCI053TPE - BNE6 / 20
      CI054BNE - TPE7 / 21
      AucklandCI059TPE - AKL20
      CI060AKL - TPE21
      PalauCI028TPE - ROR2 / 6 / 9 / 13 / 16 / 20 / 23 / 27 / 30
      CI027ROR - TPE2 / 6 / 9 / 13 / 16 / 20 / 23 / 27 / 30
      Northeast AsiaNagoyaCI154TPE - NGO6 / 20
      CI155NGO - TPE6 / 20
      Mainland ChinaBeijingCI511TPE - PEK4 / 11 / 18 / 25
      CI512PEK - TPE4 / 11 / 18 / 25
      ShanghaiCI503TPE - PVG1 / 3 / 8 / 10 / 15 / 17 / 22 / 24 / 29 / 31
      CI504PVG - TPE1 / 3 / 8 / 10 / 15 / 17 / 22 / 24 / 29 / 31
      CI201TSA - PVG (SHA)2 / 4 / 7 / 9 / 11 / 14 / 16 / 18 / 21 / 23 / 25 / 28 / 30
      CI202PVG (SHA) - TSA2 / 4 / 7 / 9 / 11 / 14 / 16 / 18 / 21 / 23 / 25 / 28 / 30
      XiamenAE991TPE - XMN2 / 4 / 9 / 11 / 16 / 18 / 23 / 25 / 30
      AE992XMN - TPE2 / 4 / 9 / 11 / 16 / 18 / 23 / 25 / 30
      ChengduCI551TPE - CTU5 / 12 / 19 / 26
      CI552CTU - TPE5 / 12 / 19 / 26
      Hong KongCI909TPE - HKG1 / 3 / 6 / 8 / 10 / 13 / 15 / 17 / 20 / 22 / 24 / 27 / 29 / 31
      CI910HKG - TPE1 / 3 / 6 / 8 / 10 / 13 / 15 / 17 / 20 / 22 / 24 / 27 / 29 / 31

      * Please be advised CI201/CI202 flight departure before 30OCT 2021 will be to/from Shanghai Pudong International Airport. Please check the flight status from our website, download China Airlines App, or register for SMS notification to receive the latest updates, thanks for your understanding and cooperation.

    • To/From Kaohsiung
      Area
      		Destination
      		Flight No.
      		Route
      		Operation Date in October
      Mainland ChinaShanghaiCI583KHH - PVG4 / 7 / 11 / 14 / 18 / 21 / 25 / 28
      CI584PVG - KHH4 / 7 / 11 / 14 / 18 / 21 / 25 / 28
      XiamenAE967KHH - XMN7 / 14 / 21 / 28
      AE968XMN - KHH7 / 14 / 21 / 28
    　
    　
  • Updated COVID-19 entry restrictions and quarantine requirements: Taiwan, Philippines 2 Thg8, 2021
    　
    View the COVID-19 entry restrictions and quarantine requirements :
     
    Recent updates (within 7 days) :
    　
    　
    * The information are for reference only. Please refer to the latest information published by the government of your destination country.
    　
    　
  • Ticketing counter in Taiwan will resume service from 03Aug 2021 31 Thg7, 2021

    China Airlines ticketing counter is closed till 02Aug 21, and resume service from 03Aug 21. Please contact The Customer Service Call Center for more details.

  • Ticketing handling guideline for passengers who are not entitled to enter/transit Taiwan due to the government border control measures 23 Thg7, 2021
    1. Eligibility: Passengers holding CI/AE valid tickets which meet the below criteria 
      a. issued on/before 17MAY2021 with confirmed travel date between 19MAY2021 and 18JUN2021
      b. issued on/before 11JUN2021 with confirmed travel date between 19JUN2021 and 28JUN2021 
      c. issued on/before 23JUN2021 with confirmed travel date between 29JUN2021 and 12JUL2021 
      d. issued on/before 08JUL2021 with confirmed travel date between 13JUL2021 and 26JUL2021
      e. issued on/before 23JUL2021 with confirmed travel date between 27JUL21 and 09AUG21
      are not entitled to enter/transit Taiwan due to the government border control measures.

    2. Rebooking/Reissue/Reroute:
      a. The ticket can be changed to other CI/AE flights within ticket validity. Any fare/tax differences including booking service charge incurred shall be paid by the passenger. Reissue charge including over-counter charge shall be waived once.
      b. Tickets issued on The CI website please contact China Airlines branch office or Call Center to change bookings.

    3. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be fully refunded. Please contact China Airlines branch office for a refund request.

    4. Not applicable:
      a. Passengers holding other airline tickets shall comply with other airline ticket rules.
      b. Discount tickets are not applicable to the principles. Group tickets please contact your agency.

      For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Shanghai affected by Typhoon IN-FA. 23 Thg7, 2021
    1. Eligibility
      Passengers who are holding CI/AE valid tickets issued on/before 23JUL21 with confirmed bookings on CI/AE affected flights and must file applications on/before 24OCT21. 
    2. Rebooking/Reissue/Reroute
      (a) Rebooking/Reissue to other CI/AE operated flights with the same Fare Basis/Carrier/Ticketed point including airport shown on the ticket within ticket validity shall be revalidated or reissued once without service charge.
      (b) Any Fare/Tax difference incurred by rebooking with different Cabin/Fare Basis/Carrier or routing shall be paid by passengers but reissue charge can be waived once.
      (c) For tickets issued via CI website, passengers can change booking online. Other tickets please contact original issuing offices for rebooking and reissue. 
    3. Refund
      Refund service charge will be waived. Original tickets issued via China Airlines Offical website, call centers and branch offices can apply refund via CI Website . Chargeable seat and Prepaid excess baggage can be full refunded. Other tickets please contact the original issuing offices. 
    4. Group and discount tickets are not applicable to the guidelines above. 
    5. Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.
    　
    　
  • Booking Service Charge Guideline of China Airlines / Mandarin Airlines 20 Thg7, 2021
    1. Effectiveness: For tickets issued/reissued on/after 16AUG2021.

    2. Applicable routes:
      (1) For all CI/AE international flight sectors (including CI/AE codeshared sectors) in journey originating worldwide except HKG.
      (2) All AE operated domestic sectors will be excluded.

    3. Standard charge: USD 20 per CI/AE flight journey.

    4. Booking Class: For all Reservation Booking Designators (RBDs).

    5. Fare Type:
      (1) All China Airlines (297) / Mandarin Airlines (803) tickets issued via all sales channels except the followings: Infant Fare Tickets, ID Fare Tickets, DFP Award Tickets.
      (2) Tickets issued for special services including stretchers (STCR), extra seats (CBBG/EXST).. etc. Only one time of Booking Service Charge will be applied to the passengers only, no extra double charge.

    6. Refund:
      (1) Booking Service Charge including which filed by other Airlines is non-refundable. However, tickets purchased via China Airlines website and to/from USA, a full refund without Booking Service Charge , and refund service charge will be given if the refund request is submitted within 48 hours after ticket purchase and the reservation was made one week or more before a flight's scheduled departure.
      (2) For Involuntary refunds of totally unused tickets caused by such as flight irregularity or severe weather conditions like a typhoon, the Booking Service Charge can be refunded. But for partially used tickets, Booking Service Charge will remain as non-refundable.

    7. Changes:
      (1) In case of ticket re-issuance, Booking Service Charge has been imposed in previous transactions will not be collected again except in the case as mentioned in 7.(3).
      (2) Booking Service Charge is not allowed to be offset from the fare and other taxes. While Booking Service Charge between CI/AE/other Airlines could be offset.
      (3) For ticket issued on/before 15AUG2021 and reissued on/after 16AUG2021:
           a. For a totally unused ticket, the Booking Service Charge amount difference needs to be collected up to USD20.
           b. For partially used tickets, the original Booking Service Charge will remain unchanged if no new sector added ; otherwise, an additional amount of Booking Service Charge USD5 will be collected for each additional sector based on original charging scheme effective on/before 15AUG2021.
    　
    　
  • CI7915/CI1916 to from RGN flight canceled in July and August 16 Thg7, 2021

    Due to Myanmar being listed as a high-risk country by the Taiwan government to avoid the Covid-19 Delta Variant Spreads, CI 7915/CI7916C to/from Yangon (RGN) in July and August are canceled. 

    Passengers please check the flight status from our website, download China Airlines App, or register for SMS notification to receive the latest updates. 


    Thanks for your understanding and cooperation.

    　
    　
  • Ticketing handling Guideline for passengers who are not entitled to enter/transfer, or required to isolate/quarantine, or are denied boarding due to fever symptom based on local government's policy on COVID-19 7 Thg7, 2021
    Last Updated：07JUL21

    1. Eligibility: Passengers holding CI/AE valid tickets with confirmed travel date between 20JAN20 to the end of the month following the application date, and are not entitled to enter/transfer, or required to isolate/quarantine, or are denied boarding due to fever symptom based on local government's policy on COVID-19. e.g. The applicable travel date would be 20JAN20-31May21 if the application is submitted on 23APR,2021.
    2. Issue Date: On/Before the announcement of related policy released by local governments.
    3. Rebooking/Reissue/Reroute:
      a. The ticket can be changed to other CI/AE flights within ticket validity. Any fare/tax differences including booking service charge incurred shall be paid by the passenger. Reissue charge including over-counter charge shall be waived once.
      b. Tickets issued on The CI website please contact China Airlines branch office or Call Center to change bookings.
    4. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be fully refunded. Please contact China Airlines branch office for a refund request.
    5. Not applicable:
      a. Passengers holding other airline tickets shall comply with other airline ticket rules.
      b. Discount tickets are not applicable to the principles. Group tickets please contact your agency.

      For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Quarantine measures for all passengers entering Taiwan from 12:00 noon 02JUL 2021(flight arrival TPE TIME) 1 Thg7, 2021
    1. All passengers must undergo PCR test on arrival in Taiwan. 
    2. Passengers with Brazil, India, the United Kingdom, Peru, Israel, Indonesia, and Bangladesh travel history must stay in the centralized quarantine accommodation for 14 days
    3. Passengers from other countries should stay in the quarantine hotels or the centralized quarantine accommodation at their own expense for 14 days after entering Taiwan. More information about quarantine hotels please check Flysafe Information & Service.
    For details, please refer to the website of Taiwan Centers for Disease Control.
    　
    　
  • CI/AE Ticket handling Guideline for flight cancellation/delay/advance during COVID-19 22 Thg6, 2021
     
    EligibilityPassengers holding CI/AE valid tickets (including DFP Award Ticket).
    Application DateMust file applications on/before 31AUG21.
    Changea. Tickets within validity can be revalidated with booking class/Carrier/City shown on the tickets remains unchanged while rebooking on other dates of CI/AE operated flights.
        Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
        Ticket issued on CI website please contact branch office or Call Center to change booking.
    b. Tickets to/from Mainland China can be changed to any CI/AE operating flight to/from Mainland China or Hong Kong with booking class shown on the ticket remains unchanged.
        (This interchangeable handling does not apply to to/from Beijing/Shanghai/Xiamen/Chengdu.)
        Tickets to/from Europe can be changed to any CI/AE operating flight to/from Europe excluding to/from UK London with booking class shown on the ticket remains unchanged.
        Tickets to/from Australia/New Zealand can be changed to any CI/AE operating flight to/from Australia/New Zealand flights operated by CI/AE with booking class shown on the ticket remains unchanged.
        Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    c. Different points in the same country are interchangeable provided with the booking class shown on the ticket remains unchanged and flights are operated by CI/AE. (For Mainland China routes, please refer to Change b.) Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    d. Any fare/tax differences incurred by rebooking on different booking class/routing except Change b./c. mentioned above shall be paid by passengers and reissue charge including over-counter charge shall be waived once. The newly-added booking service charge should be waived. Owing to Force Majeure, rearrangement to OAL flights is prohibited.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seat and Prepaid excess baggage can be full refunded.
    d. Original tickets issued via CI website, call centers and branch offices can apply for refund via CI Website.
    Group / Discount TicketsDiscount tickets are not applicable for the principles. Group tickets please contact your agency.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding to their flights at airports due to suspected infection of pneumonia or respiratory syndrome.

    For the details please contact your travel agency or CI/AE branch office.