Tư vấn du lịch
- Tiêu đềNgày phát hành
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- If you have a ticket issued by a travel agency and wish to change your itinerary, please contact the original issuing travel agency for reissuance.
- Effective from April 23, 2025, if you have a ticket issued by a travel agency and wish to reissue at our ticketing counter, customer service center or airport, in addition to the original ticket change fee and fare/tax differences, an additional Reissue Service Charge TWD 2000 or equivalent USD 60 will be collected per ticket. (The charge is non-discountable and non-refundable.)
- Please confirm that your ticket matches the confirmed reservation before departure to avoid going to the airport counter without a confirmed booking, which may incur this fee.
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China Airlines’ Commitment: Aviation Safety as our top priority and Respectful workplace for employee 16 Thg4, 2025China Airlines (CAL) is committed to providing a punctual and safe flying experience with a spirit of dedication. The flight schedule or type of aircraft may be, however, subject to change due to unforeseen and uncontrollable force majeure factors such as aircraft maintenance, weather condition etc. In accordance with China Airlines (CAL) General Conditions of Carriage, China Airlines’ (CAL) responsibilities include transportation, rerouting, or refunding, with every effort made to minimize the impact on our customer. When necessary, the type of aircraft may be substituted without prior notice. China Airlines (CAL) shall not be held liable for any delays caused by circumstances beyond its control or by event that are not reasonably foreseeable. Nevertheless, we remain dedicated to providing appropriate service measures to our customers.
It is important for China Airlines (CAL) to ensure a dignified and friendly workplace for every employee. Our staff aims to serve every customer in a professional and courteous manner at all times. We sincerely call on all customers to help foster a climate of mutual respect in communications. Any threatening, harassing, abusive or irrational behavior toward our employees will be subject to necessary legal action to ensure a safe and friendly workplace for our employees.
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Application Passenger requests due to Thailand and Myanmar earthquake Eligibility Passengers holding CI/AE valid tickets issued on/before 28MAR25 with confirmed bookings to/from BKK/CNX /RGN between 28MAR-15APR25, must submit applications on/before 30JUN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to or after the originally booked flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Due to Heathrow Airport has announced that there’s a fire at an electrical substation supplying the airport.
China Airlines would like to remind those passengers to/from London on 21MAR/CI081 should be advised to check the latest flight status before going to the airport.
Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the lastest updates.
Thanks for your under standing and cooperation.
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From 30th March 2025, the closing time of the Check-In Counter at TSA Airport changes to 60 min before the schedule departure time. 14 Thg3, 2025From 30th March 2025, all China Airlines and Mandarin Airlines’ international flights from Taipei Songshan Airport (TSA), counter closing time changes to 60 minutes before the schedule departure time. For more information please click here.
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Handling guideline for CI61/CI62 flight cancellation caused by German Trade Union Verdi Strike 8 Thg3, 2025
Application CI/AE Flight cancellation Eligibility Passengers holding CI/AE valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Prepaid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Discount Tickets Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Brisbane affected by Tropical Cyclone Alfred 4 Thg3, 2025
Application CI/AE Flight cancellation, delay or advance over 3 hours Eligibility Passengers holding CI/AE valid tickets issued on/before 04MAR25 with confirmed bookings on affected flights, must submit applications on/before 05JUN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Bắt đầu từ ngày 1 tháng 3 năm 2025, hành khách khởi hành từ Sân bay Incheon phải tuân thủ các quy định mới sau đây khi mang theo sạc dự phòng:
các cổng sạc dự phòng phải được bọc bằng băng cách điện hoặc vỏ bảo vệ hoặc được đặt trong túi khóa kéo trong suốt hoặc túi bảo vệ và mang theo người hoặc bỏ vào túi ghế phía trước. -
Kể từ ngày 1 tháng 3 năm 2025, không được sử dụng hoặc sạc pin dự phòng và pin lithium dự trữ trong suốt chuyến bay. 26 Thg2, 2025Vì lý do an toàn của chuyến bay, bạn không được để sạc dự phòng và pin lithium dự phòng trong hành lý ký gửi và phải đóng gói cẩn thận trong hành lý xách tay. Không được sử dụng hoặc sạc pin dự phòng và pin lithium dự phòng trong suốt chuyến bay. Ngoài ra, bạn không nên cất sạc dự phòng trong các ngăn chứa đồ trên đầu trên máy bay.
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Có hiệu lực từ ngày xuất vé là ngày 5 tháng 3 năm 2025, công ty chúng tôi (CI/AE) sẽ điều chỉnh quy định về giá vé cho trẻ em không có người đi kèm trên các tuyến bay quốc tế như sau:
- Giá vé áp dụng: Ngoại trừ RBD L, Trẻ em không có người đi kèm có thể xuất vé giá trẻ em; trẻ em đi cùng người lớn ở các khoang khác nhau cũng áp dụng cùng quy tắc và áp dụng nâng hạng dặm khi xác nhận đặt chỗ (RBD-I/P) và vé thưởng (RBD-O/Z/X).
- Phí dịch vụ UM: Ngoài vé trẻ em, vui lòng liên hệ với công ty chúng tôi ít nhất 72 giờ trước giờ khởi hành chuyến bay (trừ ngày lễ) để đăng ký và thanh toán phí dịch vụ trẻ em không có người đi kèm theo tuyến đường và khoang hành khách.
Chuyến bay ngắn (Bao gồm Úc đến/từ New Zealand) Chuyến bay dài Hạng Phổ Thông 300 USD (10.000 TWD / 450 CAD) 700 USD (23.500 TWD / 1.025 CAD) Hạng Phổ Thông Cao Cấp 350 USD (12.000 TWD / 525 CAD) 1.000 USD (33.000 TWD / 1.475 CAD) Hạng Thương Gia 400 USD (13.500 TWD / 600 CAD) 1.700 USD (56.500 TWD / 2.500 CAD) - Nếu lộ trình của hành khách bao gồm quá cảnh tại Đài Bắc thì sẽ chỉ tính một khoản phí dịch vụ trẻ em không có người đi kèm. Tuy nhiên, nếu có điểm dừng tại Đài Bắc, phí dịch vụ sẽ được tính riêng cho từng chặng.
- Hành khách nâng hạng dặm bay cần phải trả phí dịch vụ trẻ em không có người đi kèm theo khoang hành khách thực tế.
- Nếu dịch vụ trẻ em không có người đi kèm bị hủy trước khi chuyến bay khởi hành, phí dịch vụ sẽ được hoàn lại đầy đủ. Nếu bị hủy sau khi chuyến bay khởi hành, sẽ tính phí xử lý 10% để hoàn lại phí dịch vụ này. (Lưu ý: Việc hoàn tiền vé của hành khách vẫn sẽ được xử lý theo quy định về vé)
- Khi hành khách thay đổi ngày đi hoặc chuyến bay, phải thanh toán phí dịch vụ trẻ em không có người đi kèm cho lộ trình mới và phí dịch vụ cho lộ trình ban đầu sẽ được hoàn lại đầy đủ.
