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  • CI/AE flight operation for September and October 2020 24 Thg9, 2020

    ※ For actual flights information please check flight status or Flight Operation Information online. Click here for ticket booking.

    【September】

    • To/From Taipei
      Area
      		Destination
      		Flight No.
      		Route
      		Operation Date in September
      North AmericaLos AngelesCI008TPE - LAX3 / 6 / 10 / 13 / 17 / 20 / 24 / 27
      CI007LAX - TPE1 / 5 / 8 / 12 / 15 / 19 / 22 / 26 / 29
      San FranciscoCI004TPE - SFO3 / 6 / 10 / 13 / 17 / 20 / 24 / 27
      CI003SFO - TPE1 / 5 / 8 / 12 / 15 / 19 / 22 / 26 / 29
      VancouverCI032TPE - YVR3 / 6 / 10 / 13 / 17 / 20 / 24 / 27
      CI031YVR - TPE5 / 8 / 12 / 15 / 19 / 22 / 26 / 29
      New YorkCI012TPE - JFK3 / 17
      CI011JFK - TPE5 / 19
      Southeast AsiaBangkokCI832BKK - TPE3 / 10 / 17 / 24
      CI834BKK - TPE3 / 6 / 13 / 17 / 20 / 27
      SingaporeCI753TPE - SIN2 / 6 / 9 / 13 / 16 / 20 / 23 / 27 / 30
      CI754SIN - TPE3 / 6 / 10 / 13 / 17 / 20 / 24 / 27
      PenangCI731TPE - PEN2 / 6 / 9 / 13 / 16 / 20 / 27 / 30
      CI732PEN - TPE3 / 10 / 20 / 24 / 27
      Kuala LumpurCI721TPE - KUL2 / 6 / 9 / 13 / 16 / 20 / 23 / 27 / 30
      CI722KUL - TPE3 / 6 / 10 / 13 / 17 / 20 / 24 / 27
      JakartaCI761TPE - CGK1 / 2 / 3 / 4 / 5 / 6 / 7 / 8 / 9 / 10 / 11 / 12 / 13 / 14 / 15 / 16 / 17 / 18 / 19 / 20 / 21 / 22 / 23 / 24 / 25 / 26 / 27 / 28 / 29 / 30
      CI762CGK - TPE2 / 3 / 5 / 6 / 9 / 10 / 12 / 13 / 14 / 16 / 17 / 19 / 20 / 21 / 23 / 24 / 26 / 27 / 28 / 29 / 30
      Ho Chi Minh CityCI781TPE - SGN30
      CI782SGN - TPE3 / 10 / 17 / 24
      CI784SGN - TPE3 / 6 / 10 / 13 / 17 / 20 / 24 / 27
      HanoiCI791TPE - HAN30
      CI792HAN - TPE1 / 2 / 3 / 6 / 8 / 9 / 10 / 13 / 15 / 16 / 17 / 20 / 22 / 23 / 24 / 27 / 29 / 30
      ManilaCI701TPE - MNL6 / 13 / 16 / 23 / 27 / 30
      CI702MNL - TPE3 / 10 / 17 / 24 / 28
      CI703TPE - MNL9
      CI704MNL - TPE1 / 3 / 6 / 8 / 10 / 13 / 15 / 17 / 20 / 22 / 24 / 27 / 29
      Phnom PenhCI861TPE - PNH3 / 6 / 10 / 13 / 17 / 24 / 27
      CI862PNH - TPE3 / 6 / 10 / 13 / 17 / 24 / 27
      YangonCI7916RGN - TPE3 / 6 / 10 / 13 / 17 / 20 / 24 / 27
      EuropeAmsterdamCI073TPE - AMS4 / 11 / 18 / 25
      CI074AMS - TPE5 / 12 / 19 / 26
      FrankfurtCI061TPE - FRA3 / 10 / 17 / 24
      CI062FRA - TPE5 / 6 / 12 / 19 / 26
      London
      (Heathrow)      		CI081TPE - LHR4 / 11 / 18 / 19 / 25
      CI082LHR - TPE5 / 12 / 19 / 26
      OceaniaSydneyCI055TPE - SYD2 / 16 / 23
      CI052SYD - TPE3 / 17 / 24
      MelbourneCI058MEL - TPE10 / 24
      BrisbaneCI053TPE - BNE2 / 16
      CI054BNE - TPE3 / 17
      AucklandCI2053TPE - AKL22
      CI2054AKL - TPE24
      Northeast AsiaTokyoCI100TPE - NRT4 / 11 / 18 / 25
      CI101NRT - TPE4 / 11 / 18 / 25
      OsakaCI172TPE - KIX3 / 10 / 17 / 24
      CI173KIX - TPE3 / 10 / 17 / 24
      FukuokaCI116TPE - FUK3 / 10 / 17 / 24
      CI117FUK - TPE3 / 10 / 17 / 24
      NagoyaCI154TPE - NGO10 / 24
      CI155NGO - TPE10 / 24
      SeoulCI160TPE - ICN4 / 6 / 11 / 13 / 18 / 20 / 25 / 27
      CI161ICN - TPE4 / 6 / 11 / 13 / 18 / 20 / 25 / 27
      ChinaBeijingCI511TPE - PEK7 / 14 / 21 / 28 / 30
      CI512PEK - TPE7 / 14 / 21 / 28 / 30
      ShanghaiCI503TPE - PVG4 / 6 / 11 / 13 / 18 / 20 / 25 / 27
      CI504PVG - TPE4 / 6 / 11 / 13 / 18 / 20 / 25 / 27
      CI201TSA - PVG1 / 2 / 3 / 7 / 8 / 9 / 10 / 14 / 15 / 16 / 17 / 21 / 22 / 23 / 24 / 28 / 29 / 30
      CI202PVG - TSA1 / 2 / 3 / 7 / 8 / 9 / 10 / 14 / 15 / 16 / 17 / 21 / 22 / 23 / 24 / 28 / 29 / 30
      XiamenAE991TPE - XMN7 / 14 / 21 / 26 / 28
      AE992XMN - TPE7 / 14 / 21 / 26 / 28
      ChengduCI551TPE - CTU1 / 8 / 15 / 22 / 27 / 29
      CI552CTU - TPE1 / 8 / 15 / 22 / 27 / 29
      Hong KongCI909TPE - HKG2 / 4 / 6 / 7 / 9 / 11 / 13 / 14 / 16 / 18 / 20 / 21 / 23 / 25 / 27 / 28 / 30
      CI910HKG - TPE2 / 4 / 6 / 7 / 9 / 11 / 13 / 14 / 16 / 18 / 20 / 21 / 23 / 25 / 27 / 28 / 30


    • To/From Kaohsiung
      Area
      		Destination
      		Flight No.
      		Route
      		Operation Date in September
      ChinaShanghaiCI583KHH - PVG3 / 10 / 17 / 24
      CI584PVG - KHH3 / 10 / 17 / 24
      XiamenAE967KHH - XMN3 / 10 / 17 / 24
      AE968XMN - KHH3 / 10 / 17 / 24
    　
    　

    【October】

    • To/From Taipei
      Area
      		Destination
      		Flight No.
      		Route
      		Operation Date in October
      North AmericaLos AngelesCI008TPE - LAX1 / 4 / 6 / 8 / 11 / 13 / 15 / 18 / 20 / 22 / 25 / 27 / 29
      CI007LAX - TPE3 / 6 / 8 / 10 / 13 / 15 / 17 / 20 / 22 / 24 / 26 / 28 / 30
      San FranciscoCI004TPE - SFO1 / 4 / 8 / 11 / 15 / 18 / 22 / 25 / 29
      CI003SFO - TPE3 / 6 / 10 / 13 / 17 / 20 / 24 / 27 / 31
      VancouverCI032TPE - YVR1 / 4 / 8 / 11 / 15 / 18 / 22 / 25 / 29
      CI031YVR - TPE3 / 6 / 10 / 13 / 17 / 20 / 24 / 27 / 31
      New YorkCI012TPE - JFK7 / 21
      CI011JFK - TPE10 / 24
      Southeast AsiaBangkokCI832BKK - TPE1 / 6 / 8 / 13 / 15 / 20 / 22 / 27 / 29
      CI834BKK - TPE4 / 11 / 18 / 25
      SingaporeCI753TPE - SIN4 / 7 / 11 / 14 / 18 / 21 / 25 / 28
      CI754SIN - TPE1 / 4 / 8 / 11 / 15 / 18 / 22 / 25 / 29
      PenangCI731TPE - PEN4 / 7 / 11 / 14 / 18 / 21 / 25 / 28
      CI732PEN - TPE1 / 4 / 8 / 11 / 15 / 18 / 22 / 25 / 29
      Kuala LumpurCI721TPE - KUL4 / 7 / 11 / 14 / 18 / 21 / 25 / 28
      CI722KUL - TPE1 / 4 / 8 / 11 / 15 / 18 / 22 / 25 / 29
      JakartaCI761TPE - CGK1 / 2 / 3 / 4 / 5 / 6 / 7 / 8 / 9 / 10 / 11 / 12 / 13 / 14 / 15 / 16 / 17 / 18 / 19 / 20 / 21 / 22 / 23 / 24 / 25 / 26 / 27 / 28 / 29 / 30 / 31
      CI762CGK - TPE1 / 3 / 4 / 5 / 6 / 7 / 8 / 9 / 10 / 11 / 12 / 13 / 14 / 15 / 16 / 17 / 18 / 19 / 20 / 21 / 22 / 23 / 24 / 25 / 26 / 27 / 28 / 29 / 30 / 31
      Ho Chi Minh CityCI781TPE - SGN2 / 4 / 7 / 9 / 11 / 14 / 16 / 18 / 21 / 23 / 25 / 28 / 30
      CI782SGN - TPE2 / 3 / 7 / 9 / 14 / 16 / 21 / 23 / 28 / 30
      CI784SGN - TPE1 / 4 / 6 / 8 / 11 / 13 / 15 / 18 / 20 / 22 / 25 / 27 / 29
      HanoiCI791TPE - HAN1 / 2 / 4 / 6 / 7 / 8 / 9 / 11 / 13 / 14 / 15 / 16 / 18 / 20 / 21 / 22 / 23 / 25 / 27 / 28 / 29 / 30
      CI792HAN - TPE1 / 2 / 4 / 6 / 7 / 8 / 9 / 11 / 13 / 14 / 15 / 16 / 18 / 20 / 21 / 22 / 23 / 25 / 27 / 28 / 29 / 30
      ManilaCI701TPE - MNL2 / 4 / 7 / 9 / 11 / 14 / 16 / 18 / 21 / 23 / 25 / 28 / 30
      CI702MNL - TPE1 / 5 / 7 / 8 / 12 / 14 / 15 / 19 / 21 / 22 / 26 / 28 / 29
      CI703TPE - MNL6 / 13 / 20 / 27
      CI704MNL - TPE1 / 4 / 6 / 8 / 11 / 13 / 15 / 18 / 20 / 22 / 25 / 27 / 29
      Phnom PenhCI861TPE - PNH1 / 4 / 7 / 8 / 11 / 14 / 15 / 18 / 21 / 22 / 25 / 28 / 29
      CI862PNH - TPE1 / 4 / 7 / 8 / 11 / 14 / 15 / 18 / 21 / 22 / 25 / 28 / 29
      YangonCI7915TPE - RGN4 / 11 / 18 / 21 / 25
      CI7916RGN - TPE4 / 11 / 18 / 21 / 25
      EuropeAmsterdamCI073TPE - AMS2 / 9 / 16 / 23 / 30
      CI074AMS - TPE3 / 10 / 17 / 24 / 31
      FrankfurtCI061TPE - FRA1 / 8 / 15 / 22 / 29
      CI062FRA - TPE3 / 10 / 17 / 24 / 31
      London
      (Heathrow)      		CI081TPE - LHR2 / 9 / 16 / 23 / 30
      CI082LHR - TPE3 / 10 / 17 / 24 / 31
      OceaniaSydneyCI055TPE - SYD2 / 14 / 28
      CI052SYD - TPE3 / 15 / 29
      MelbourneCI058MEL - TPE8 / 22
      BrisbaneCI053TPE - BNE7 / 21
      CI054BNE - TPE8 / 22
      AucklandCI2053TPE - AKL27
      CI2054AKL - TPE29
      Northeast AsiaTokyoCI100TPE - NRT6 / 13 / 16 / 18 / 20 / 23 / 25 / 27 / 30
      CI101NRT - TPE6 / 13 / 16 / 18 / 20 / 23 / 25 / 27 / 30
      CI104TPE - NRT2 / 9
      CI105NRT - TPE2 / 9
      OsakaCI172TPE - KIX1 / 8 / 15 / 22 / 29
      CI173KIX - TPE1 / 8 / 15 / 22 / 29
      FukuokaCI116TPE - FUK1 / 8 / 15 / 22 / 29
      CI117FUK - TPE1 / 8 / 15 / 22 / 29
      NagoyaCI154TPE - NGO1 / 8 / 15 / 22 / 29
      CI155NGO - TPE1 / 8 / 15 / 22 / 29
      SeoulCI160TPE - ICN2 / 4 / 9 / 11 / 16 / 18 / 23 / 25 / 30
      CI161ICN - TPE2 / 4 / 9 / 11 / 16 / 18 / 23 / 25 / 30
      ChinaBeijingCI511TPE - PEK5 / 12 / 19 / 26
      CI512PEK - TPE5 / 12 / 19 / 26
      ShanghaiCI503TPE - PVG2 / 4 / 9 / 11 / 16 / 18 / 23 / 25 / 30
      CI504PVG - TPE2 / 4 / 9 / 11 / 16 / 18 / 23 / 25 / 30
      CI201TSA - PVG1 / 5 / 6 / 7 / 8 / 10 / 12 / 13 / 14 / 15 / 17 / 19 / 20 / 21 / 22 / 24 / 26 / 27 / 28 / 29 / 31
      CI202PVG - TSA1 / 5 / 6 / 7 / 8 / 10 / 12 / 13 / 14 / 15 / 17 / 19 / 20 / 21 / 22 / 24 / 26 / 27 / 28 / 29 / 31
      XiamenAE991TPE - XMN2 / 5 / 9 / 12 / 16 / 19 / 23 / 26 / 30
      AE992XMN - TPE2 / 5 / 9 / 12 / 16 / 19 / 23 / 26 / 30
      ChengduCI551TPE - CTU6 / 13 / 20 / 27
      CI552CTU - TPE6 / 13 / 20 / 27
      Hong KongCI909TPE - HKG2 / 4 / 5 / 7 / 9 / 11 / 12 / 14 / 16 / 18 / 19 / 21 / 23 / 25 / 26 / 28 / 30
      CI910HKG - TPE2 / 4 / 5 / 7 / 9 / 11 / 12 / 14 / 16 / 18 / 19 / 21 / 23 / 25 / 26 / 28 / 30


    • To/From Kaohsiung
      Area
      		Destination
      		Flight No.
      		Route
      		Operation Date in October
      ChinaShanghaiCI583KHH - PVG1 / 8 / 15 / 22 / 29
      CI584PVG - KHH1 / 8 / 15 / 22 / 29
      XiamenAE967KHH - XMN1 / 8 / 15 / 22 / 29
      AE968XMN - KHH1 / 8 / 15 / 22 / 29
      Hong KongCI935KHH - HKG19
      CI936HKG - KHH19
    　
    　
  • The baggage rules and excess baggage rate of CI/AE operating flight will be adjusted and put into effect for travel date on/after 1OCT20 22 Thg9, 2020
     
    Baggage Rules

    The baggage rules of CI/AE operating flight will be adjusted and put into effect for travel date on/after 1OCT20:

    1. Adjust rate of additional charge under piece system:
      Under piece system, aside from excess baggage charge, if the weight of any one piece of check-in baggage is over 23kg in economy class/or over 28kg in premium economy class but under 32kg, the additional charge USD80 or in equivalent local currencies will be charged.

    2. New additional charge under weight system:
      Under weight system, aside from excess baggage charge, if the total dimensions (sum of length/width/height) of check-in baggage are over 158cm, the additional charge of USD150 or in equivalent local currencies will be charged.

    3. Adjust the limits of prepaid excess baggage in CI website:
      Under weight system, the maximum weight limit of prepaid excess baggage per passenger is 100kg with a minimum unit of 5kg each time. Under piece system, the maximum piece limit of prepaid excess baggage per passenger is 5 extra pieces of baggage, and the weight allowance of the baggage will be based on the limits of the cabin class of the ticket. Each piece of checked baggage shall not weigh more than 32 kilograms. Pieces of baggage in excess of 32 kilograms must be repacked in separate bags.

    4. New oversized fee of sporting equipment under weight system:
      Under weight system, if the total dimensions (sum of length/width/height) of any one check-in sporting equipment are over 158cm, an oversized fee of USD150 will be charged. 

    5. Adjust the regulation of AVIH under piece system
      AVIH regulation under piece system is revised as follows:
      • Weight ≦ 32kg: 2 units of excess baggage charge rate should be applied
      • 32kg < Weight ≦ 45kg : 4 units of excess baggage charge rate should be applied
      • 45kg < Weight ≦ 60kg : 6 units of excess baggage charge rate should be applied
      • Weight > 60kg : 1 additional unit rate shall be charged for each additional 1 to 10 kg.


    Excess Baggage Rate

    The excess baggage rate of CI/AE operating flight will be adjusted and put into effect for travel date on/after 1OCT20:

    Currency - USDWeight System (per kg)Piece System (per piece)
    Weight System (per kg)BetweenZone 1Zone 2Zone 3Zone 4Zone 5Zone 6Zone 7Zone 8Zone 9
    Zone 1-888(A)1830150180210
    Zone 281515152540180200240
    Zone 381515152540180200240
    Zone 48(A)1515152540180(C)200(D)240
    Zone 51825252540(B)60190210250
    Zone 63040404060-200220250
    Piece System (per piece)Zone 7150180180180(C)190200---
    Zone 8180200200200(D)210220---
    Zone 9210240240240250250---
     
    Zone 1 : Taiwan
    Zone 2 : Japan / South Korea / Palau / Guam
    Zone 3 : Hong Kong / China / Philippines
    Zone 4 : Thailand / Malaysia / Singapore / Indonesia / Vietnam / Cambodia / Myanmar
    Zone 5 : Australia / New Zealand / India
    Zone 6 : Europe / Middle East / Africa
    Zone 7 : West Coast of the North America - LAX / ONT / SFO / YVR & Hawaii
    Zone 8 : North America excluding Zone 7
    Zone 9 : Central & South America
     
    Exceptions :
    A. Between Myanmar and Taiwan shall charge USD 15/per KG
    B. Between Australia and New Zealand shall charge USD 8/per KG
    C. Between Myanmar and Zone 7 (West Coast of the North America-LAX / ONT / SFO / YVR & Hawaii) shall charge USD 190/per piece
    D. Between Myanmar and Zone 8 (North America excluding Zone 7) shall charge USD 210/per piece
    　
    　
  • The China-Airlines VIP Lounges located at Taoyuan Airport Terminal 1 - A side and Terminal 2 - D4 gate will partially reopen for service from 23rd, September 2020. 18 Thg9, 2020
    The China-Airlines VIP Lounges located at Taoyuan Airport Terminal 1 - A side and Terminal 2 - D4 gate will partially reopen for service from 23rd, September 2020. Due to the enhanced pandemic prevention, we will make some adjustments on the meal services and the seating area. We apologize for any inconvenience caused and appreciate your understanding.
    　
    　
  • Flight information of CI201/CI202 to/from Shanghai 7 Thg9, 2020
    Please be advised CI201/CI202 flight departure before 31OCT 2020 will be to/from Shanghai Pudong International Airport while the departure from 01NOV 2020 will remain to/from Shanghai Hongqiao International Airport temporarily. Please check the flight status from our website, download China Airlines App, or register for SMS notification to receive the latest updates, thanks for your understanding and cooperation.
    　
    　
  • From 2020/09/01, the check-in time for flights to the USA (including Guam) is adjusted to 24 hours to 60 minutes before departure. 1 Thg9, 2020
    Please be advised that from 2020/09/01, passengers from TPE to the USA, AUS, and NZL can print boarding pass at home or receive mobile boarding pass right after completing eCheck-In procedures via CI Website or APP.
    For flights to the USA (including Guam), the US Government regulates that passengers can not get boarding pass online 24 hours prior to departure; therefore, the check-in time is adjusted to 24 hours to 60 minutes before departure.
    　
    　
  • Ticketing handling Guideline for the spread of novel coronavirus 28 Thg8, 2020

    【Ticketing handling Guideline for the spread of novel coronavirus】

    Updated: 28AUG20

    To / From / ViaAll routes
    Issue DateOn / before 28AUG20
    Travel Date01NOV - 31DEC20
    EligibilityPassengers holding CI/AE valid tickets (including DFP Award Ticket). Discount tickets (AD/ID/DM)are not applicable for the principles.
    Due DateOn / before 28FEB21
    Rebooking / Reissue / RerouteWithin the validity period of the ticket, the fare/tax differences including booking service charge caused by the change of different dates/flights/itineraries shall be paid by the passenger. The reissue charge and the over-counter charge can be waived once.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding to their flights at airports due to suspected infection of pneumonia or respiratory syndrome.
    RefundFull refund for tickets without imposing any refund service charge or penalty.
    Payments of chargeable seats, pre-paid excess baggage can be fully refunded. (Tickets which purchase from CI website, Call Center, downtown ticketing office or airport ticketing counter can be refunded via CI website "Refund Tickets" portal)
     
     

    【CI/AE Ticket handling Guideline for flight cancellation/delay/advance during COVID-19】

    Updated: 28AUG20

    EligibilityPassengers holding CI/AE valid tickets (including DFP Award Ticket).
    Application DateMust file applications on/before 28FEB21.
    Changea. Tickets within validity can be revalidated with booking class/Carrier/City shown on the tickets remains unchanged while rebooking on other dates of CI/AE operated flights.
        Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
        Ticket issued on CI website please contact branch office or Call Center to change booking.
    b. Tickets to/from Mainland China can be changed to any CI/AE operating flight to/from Mainland China or Hong Kong with booking class shown on the ticket remains unchanged.
        (This interchangeable handling does not apply to to/from Beijing/Shanghai/Xiamen/Chengdu.)
        Tickets to/from Europe can be changed to any CI/AE operating flight to/from Europe excluding to/from UK London with booking class shown on the ticket remains unchanged.
        Tickets to/from Australia/New Zealand can be changed to any CI/AE operating flight to/from Australia/New Zealand flights operated by CI/AE with booking class shown on the ticket remains unchanged.
        Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    c. Different points in the same country are interchangeable provided with the booking class shown on the ticket remains unchanged and flights are operated by CI/AE. (For Mainland China routes, please refer to Change b.) Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    d. Any fare/tax differences incurred by rebooking on different booking class/routing except Change b./c. mentioned above shall be paid by passengers and reissue charge including over-counter charge shall be waived once. The newly-added booking service charge should be waived. Owing to Force Majeure, rearrangement to OAL flights is prohibited.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seat and Prepaid excess baggage can be full refunded.
    d. Original tickets issued via CI website, call centers and branch offices can apply for refund via CI Website.
    Group / Discount TicketsDiscount tickets are not applicable for the principles. Group tickets please contact your agency.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding to their flights at airports due to suspected infection of pneumonia or respiratory syndrome.

    For the details please contact your travel agency or CI/AE branch office.
     
     

    【Ticketing handling Guideline for the spread of novel coronavirus】

    Updated: 14AUG20

    To / From / ViaAll routes
    Issue DateOn / before 07AUG20
    Travel Date01SEP - 31OCT20
    EligibilityPassengers holding CI/AE valid tickets (including DFP Award Ticket). Discount tickets (AD/ID/DM)are not applicable for the principles.
    Due DateOn / before 31DEC20
    Rebooking / Reissue / RerouteWithin the validity period of the ticket, the fare/tax differences including booking service charge caused by the change of different dates/flights/itineraries shall be paid by the passenger. The reissue charge and the over-counter charge can be waived once.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding to their flights at airports due to suspected infection of pneumonia or respiratory syndrome.
    RefundFull refund for tickets without imposing any refund service charge or penalty.
    Payments of chargeable seats, pre-paid excess baggage can be fully refunded. (Tickets which purchase from CI website, Call Center, downtown ticketing office or airport ticketing counter can be refunded via CI website "Refund Tickets" portal)
     
     

    【Ticketing handling Guideline for the spread of novel coronavirus】

    Updated: 14AUG20

    1. 
    To / From / ViaMainland China / Hong KongKoreaEuropeJapan / Singapore / Thailand / Malaysia / Philippines / Indonesia / Vietnam / Cambodia / Myanmar / India / USA (excluding Guam) / BruneiOthers
    Issue DateOn / before 08FEB20On / before 24FEB20On / before 13MAR20On / before 17MAR20On / before 18MAR20
    Origin Travel Date20JAN - 30APR2024FEB - 30APR2007MAR - 30APR2017MAR - 30APR2019MAR - 30APR20

    2. 
    To / From / ViaAll routes
    Issue DateOn / before 09APR20
    Origin Travel Date01MAY-31MAY20

    3. 
    To / From / ViaAll routes
    Issue DateOn / before 07MAY20
    Origin Travel Date01JUN-30JUN20

    4. 
    To / From / ViaAll routes
    Issue DateOn / before 02JUN20
    Origin Travel Date01JUL-31AUG20


    EligibilityPassengers holding CI/AE valid tickets.
    Application DateMust file applications on/before 31OCT20.
    Rebooking / Reissue / Reroutea. The ticket can be changed to other CI/AE flights within ticket validity. Any fare/tax differences including booking service charge incurred shall be paid by the passenger. Reissue charge including over-counter charge shall be waived once.
    b. Tickets issued on The CI website please contact China Airlines branch office or Call Center to change bookings.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seat and Prepaid excess baggage can be full refunded.
    d. Tickets issued via CI website, call centers and branch offices can apply for refund via CI Website.
    Group/Discount TicketsDiscount tickets (AD/ID/DM)are not applicable for the principles. Group tickets please contact your agency.
    Not ApplicablePassengers holding other airline tickets shall comply with other airline's ticket rule.

    For the details please contact your travel agency or CI/AE branch office.


    【Cebu】

    Updated: 19FEB20

    Ticketing handling Guideline of CI/AE operated flights to/from Cebu, due to the fact that Philippine government has decided to lift its travel ban against Taiwan
    1. Eligibility: Passengers holding CI/AE valid tickets issued on/before 11FEB20 with confirmed bookings on CI/AE flights to/from Cebu between 29MAR20-11JUN20.
    2. Application Date: Must file applications on/before 30APR20.
    3. Rebooking/Reissue/Reroute:
      a. Tickets within validity can be revalidated with booking class/Carrier/airport shown on tickets remain unchanged on CI/AE operating flights. Any fare/tax differences incurred by rebooking shall be waived once.
      b. Any fare/tax differences incurred by rebooking on different booking class /rerouting shall be paid by passengers and the reissue charge shall be waived once while rearrangement to other airlines are not permitted.
      c. Ticket issued on CI website please contact branch office or Call Center to change booking.
    4. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be full refund. (Tickets issued on CI website can be refunded via "Refund Ticket" portal)
    5. Not applicable:
      a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
      b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.
      For the details please contact your travel agency or CI/AE branch office.


    【Adjustment of the summer break in Taiwan】

    Update: 04FEB20

    Due the postpone of 2020 summer break in Taiwan to avoid the spread of novel coronavirus, please be advised of following ticket handling guidelines. 
    1. Eligibility: Passengers holding CI/AE valid tickets originating from Taiwan with confirmed bookings on CI/AE flights departing from Taiwan between 28JUN and 15JUL2020 and must file application on/before 15FEB20. 
    2. Rebooking/Reissue/Rerouting:
      a. Tickets within validity can be changed the departure date with the same booking class and itinerary as the original ticket. However the new booking need to pay for the fare/tax difference if any. Reissue charge can be waived only once.
      b. Ticket issued on CI website please contact branch office or Call Center to change booking. 
    3. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be full refund.
    4. Not applicable:
      a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
      b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.
    　
    　
  • Ticketing handling Guideline for passengers who are not entitled to enter/transfer, or required to isolate/quarantine, or are denied boarding due to fever symptom based on local government's policy on COVID-19 28 Thg8, 2020
    Last Updated：28AUG20

    1. Eligibility: Passengers holding CI/AE valid tickets with confirmed travel date between 20JAN20-31DEC20, and are not entitled to enter/transfer, or required to isolate/quarantine, or are denied boarding due to fever symptom based on local government's policy on COVID-19.
    2. Application Date: Must file applications on/before 28FEB21.
    3. Rebooking/Reissue/Reroute:
      a. The ticket can be changed to other CI/AE flights within ticket validity. Any fare/tax differences including booking service charge incurred shall be paid by the passenger. Reissue charge including over-counter charge shall be waived once.
      b. Tickets issued on The CI website please contact China Airlines branch office or Call Center to change bookings.
    4. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be fully refunded. Please contact China Airlines branch office for a refund request.
    5. Not applicable:
      a. Passengers holding other airline tickets shall comply with other airline ticket rules.
      b. Discount tickets are not applicable to the principles. Group tickets please contact your agency.

      For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Travelers arriving in Taiwan from Philippines must undergo COVID-19 testing at airports and undergo 14-day period of quarantine at a group quarantine facility 20 Thg8, 2020
    To prevent the pandemic of COVID-19, passengers arriving or transit in Taiwan from Philippines must follow the below instructions by Taiwan government:
     
    1. Taiwanese nationals and certain foreign nationals (foreign nationals with an Alien Resident Certificate or a resident visa, migrant workers, foreign students, and foreign diplomats), whether they have symptoms or not, must have their specimens collected at the airport upon entry into the country.
    2. Foreign nationals without an Alien Resident Certificate or a resident visa must provide a certificate of a negative COVID-19 test result issued within three days of boarding before they are allowed to board their flight, board their transit flight, or enter Taiwan. 
    3. Travelers arriving in Taiwan from the Philippines must undergo quarantine for 14 days at a group quarantine facility after entry into the country. Foreign nationals, except those holding an Alien Resident Certificate or a resident visa, are required to pay NT$ 1,500 per night for their stay at the facility. The government would cover the expense of the stay at a group quarantine facility for Taiwanese nationals and foreign nationals with an Alien Resident Certificate or a resident visa.
     
    *Above information are for reference only. For the latest regulations, please refer to Taiwan CDC announcements.
    　
    　
  • Handling Guideline for CI/AE flights cancellation, delay or advance over 3 hours to/from Hong Kong affected by Typhoon HIGOS from 19AUG20 18 Thg8, 2020
    1. Eligibility
      Passengers who are holding CI/AE valid tickets issued on/before 18AUG20 with confirmed bookings on CI/AE affected flights and must file applications on/before 19NOV20.

    2. Rebooking/Reissue/Reroute
      (a) Rebooking/Reissue to other CI/AE operated flights with the same Fare Basis/Carrier/Ticketed point including airport shown on the ticket within ticket validity shall be revalidated or reissued once without service charge.
      (b) Any Fare/Tax difference incurred by rebooking with different Cabin/Fare Basis/Carrier or routing shall be paid by passengers but reissue charge can be waived once.
      (c) For tickets issued via CI website, passengers can change booking online. Other tickets please contact original issuing offices for rebooking and reissue.

    3. Refund
      Refund service charge will be waived. Original tickets issued via China Airlines Offical website, call centers and branch offices can apply refund via CI Website . Chargeable seat and Prepaid excess baggage can be full refunded. Other tickets please contact the original issuing offices.

    4. Group and discount tickets are not applicable to the guidelines above.
    5. Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.
    　
    　
  • Ticket handling procedure for flights to/from London Gatwick Airport (LGW) changed to/from Heathrow Airport (LHR). 7 Thg8, 2020
    1. Eligibility:
      Passengers holding CI/AE valid tickets including Award tickets with confirmed bookings traveling between 01JUL20-27MAR21 on the flights to/from London Gatwick Airport (LGW).

    2. Rebooking:
      a. Tickets within validity can be rebooked to/from Heathrow Airport (LHR), any tax difference could be waived provided that booking class remains unchanged.
      b. Rebook to flights to/from Heathrow Airport (LHR), any fare/tax differences shall be paid by passengers if the booking class has been changed.

    3. For passengers holding CI/AE valid tickets including Award tickets with confirmed bookings to/from Gatwick Airport (LGW) which are "unaffected" or without confirmed bookings, rebook to flights to/from Heathrow Airport (LHR), any tax difference shall be collected.
    4. Unticketed bookings should be priced and issue tickets according to the new itinerary.
    5. Rebooked to flights to/from Gatwick Airport (LGW) with tickets issued on flights to/from Heathrow Airport (LHR), any tax difference shall not be refunded.
    　
    For the details please contact your travel agency or CI/AE branch office.