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คำแนะนำการเดินทาง

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  • New York Flight Cancellation Notice 24 ม.ค., 2569

    Due to severe weather affecting operations, the following flights have been cancelled:

    Date: Sunday, January 25, 2026
    Cl012 Taipei - New York
    Cl011 New York - Taipei

    Please refer to the link for ticket handling guidelines. Check flight status via our website, the China Airlines App, or sign up for SMS notifications for the latest updates.

    Thank you for your understanding and cooperation.


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    Schedule ChangeFlight MessagingFlight Departure/Arrival Certificate

    China Airlines Service Hotline

    LocationService HotlineOffice hour
    Taiwan(Taiwan) 412-9000
    +886-2-412-9000    		Daily (GMT+8) 08:00~18:30
    Outside the above service hours, Mandarin and English services are provided by the Global Customer Service Call Center.
    Japan+81-3-6378-8855Daily (GMT+9) 09:00~17:30
    Hong Kong+852-2596-7388Daily (GMT+8) 08:30~18:30
    China+86-400-888-6998Daily (GMT+8) 08:30~18:30
    North America+1-800-227-5118Daily (GMT-8) 09:00~17:30 Pacific Time
    Outside the above service hours, Mandarin and English services are provided by the Global Customer Service Call Center.

    Airport contact information

    AirportContact information

    Taoyuan International Airport

    (TPE)

    		Service hotline
    		(+886) 03-398-3728
    Terminal 1(+886) 03-398-2143
    Terminal 2(+886) 03-398-3274
    Taichung airport (RMQ)(+886)  04-261-55000
    Kaohsiung International Airport (KHH)(+886)  07-805-1371
    (+886)  07-805-1368

    China Airline - HongKong

    (HKG)

    		Customer service HongKong
    		+852-2868-2299
    HongKong international Airport+852-2769-8391
    Mandarin Airlines
    		Customer service
    		+886-2-412-8008
    Domestic Airports information
    		Click here for more details
    　

    　

  • Excess Baggage, Prepaid Excess Baggage, and Oversized Baggage Charge Adjustment Notice 23 ม.ค., 2569

    Effective from ticket issuance on 26 JAN 2026, adjustments will be made to the excess baggage charge, prepaid excess baggage charge, and oversized baggage charge. Details are as attachment.

  • Fraud Prevention Notice 8 ม.ค., 2569
    Recent social‑media posts falsely claim to offer “free tickets and upgrade vouchers” to steal personal information. China Airlines reminds the public that all official promotions appear only on our website and verified social‑media channels. Please stay alert and protect your personal and financial information.
  • Change of Customer Service Hotline number of Hong Kong Branch 10 ธ.ค., 2568

    Starting from December 11, 2025, the China Airlines Hong Kong Customer Service Center hotline number will be changed to +852-2596-7388. 

    Office Hour: 

    • Mon-Fri (GMT+8) 08:30~18:30 
    • Sat, Public Holiday (GMT+8) 08:30~17:00
    • Sun closed
  • Ticketing Handling Guidelines for Flights Impacted by Natural Disasters 8 ธ.ค., 2568
     
    ApplicationFlight cancellation, a schedule change exceeding 3 hours, or insufficient connection time due to an adjusted flight schedule, caused by a natural disaster (including but not limited to typhoons, earthquakes, blizzards, etc.)
    EligibilityPassengers holding valid CI(297)/AE(803) tickets (including award tickets) with confirmed bookings must submit applications within 3 months from the date the flight irregularity occurred.
    Changea. Within ticket validity and subject to applicable regulations, the reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once provided that the itinerary/booking class remain unchanged and the new flight date falls within 14 days prior to/after the affected flight.
    b. Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. Refund charge could be waived for invountary refunds (Tickets initially purchased through the CI website, branch offices, or call centers could be refunded by submitting a request via the CI website.)
    b. Chargeable seats and Pre-paid excess baggage could be fully refunded.
    Group / Free/ Reduced fare TicketsThe guideline above does not apply to Free/ Reduced fare Tickets, e.g. DM/ID/AD...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch offices.
    　
    　
  • ค่าธรรมเนียมสัมภาระส่วนเกินสำหรับเส้นทางเมียนมาร์จะถูกปรับเปลี่ยนและบริการสัมภาระส่วนเกินแบบชำระล่วงหน้าจะถูกระงับ 5 ธ.ค., 2568

    โดยมีผลตั้งแต่วันที่ออกบัตรโดยสาร 10 ธันวาคม 2025 ค่าธรรมเนียมสัมภาระส่วนเกินเส้นทางไปยัง/ออกจากเมียนมาร์จะถูกปรับเป็นโซน 5 และบริการสัมภาระส่วนเกินแบบชำระล่วงหน้าสำหรับเส้นทางนี้จะถูกระงับ

    สกุลเงิน - USDระบบจำนวนสัมภาระ (ต่อชิ้น)
    ระบบจำนวนสัมภาระ (ต่อชิ้น)ระหว่างไต้หวันโซน 1โซน 2โซน 3โซน 4โซน 5
    ไต้หวัน110150180200230
    โซน 1110150180200220230
    โซน 2150180200220230240
    โซน 3180200220230240250
    โซน 4200220230240250260
    โซน 5230230240250260270
  • Notice for passenger traveling to/from Seattle 21 พ.ย., 2568

    Due to a fuel supply disruption at Seattle-Tacoma International Airport caused by a pipeline leak, flights to and from Seattle may experience schedule changes or early departures.

    China Airlines would like to remind those passengers to/from Seattle should be advised to check the latest flight status before going to the airport. 

    Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the lastest updates. Thanks for your under standing and cooperation.

  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon Fung-Wong 11 พ.ย., 2568
     
    ApplicationCI/AE Flight — cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 11NOV25 with confirmed bookings with confirmed bookings to/from Taiwan on affect flights, must submit applications on/before 12FEB26 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea.Within ticket validity and subject to applicable regulations, the reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once provided that the itinerary/booking class remain unchanged and the new flight date falls within 14 days prior to/after the affected flight.
    b. Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Shanghai Hongqiao International Airport Check-in Counter Closing Time Update 10 พ.ย., 2568
    Starting 01 December 2025, check-in counters for all China Airlines flights departing from Shanghai Hongqiao International Airport will close 45 minutes before the scheduled departure time.
    To ensure a smooth travel experience, please arrive at the airport early and complete check-in procedures in advance.
    For more details, please visit our Airport / Check-in Counter Information page or contact our customer service team. Thank you for your cooperation.
  • China Airlines Launches 24-Hour Customer Service 3 พ.ย., 2568
    China Airlines is pleased to announce that our Customer Service Call Center now provides 24-hour support.
    Passengers may contact our Taipei Service hotline at +886-2-412-9000 or North America Service hotline at +1-800-227-5118 at any time.
    Service Hours:
    • Taipei Customer Service Call Center: Daily 08:00–18:30 (GMT+8)
    • North America Customer Service Call Center: Daily 09:00–17:30 (Pacific Time)

    Outside the above hours, Mandarin and English services will be available through our Global Customer Service Call Center.