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  • TajukTarikh Penerbitan
  • Fraud Prevention Notice 8 Jan, 2026
    Recent social‑media posts falsely claim to offer “free tickets and upgrade vouchers” to steal personal information. China Airlines reminds the public that all official promotions appear only on our website and verified social‑media channels. Please stay alert and protect your personal and financial information.
  • Change of Customer Service Hotline number of Hong Kong Branch 10 Dec, 2025

    Starting from December 11, 2025, the China Airlines Hong Kong Customer Service Center hotline number will be changed to +852-2596-7388. 

    Office Hour: 

    • Mon-Fri (GMT+8) 08:30~18:30 
    • Sat, Public Holiday (GMT+8) 08:30~17:00
    • Sun closed
  • Ticketing Handling Guidelines for Flights Impacted by Natural Disasters 8 Dec, 2025
     
    ApplicationFlight cancellation, a schedule change exceeding 3 hours, or insufficient connection time due to an adjusted flight schedule, caused by a natural disaster (including but not limited to typhoons, earthquakes, blizzards, etc.)
    EligibilityPassengers holding valid CI(297)/AE(803) tickets (including award tickets) with confirmed bookings must submit applications within 3 months from the date the flight irregularity occurred.
    Changea. Within ticket validity and subject to applicable regulations, the reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once provided that the itinerary/booking class remain unchanged and the new flight date falls within 14 days prior to/after the affected flight.
    b. Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. Refund charge could be waived for invountary refunds (Tickets initially purchased through the CI website, branch offices, or call centers could be refunded by submitting a request via the CI website.)
    b. Chargeable seats and Pre-paid excess baggage could be fully refunded.
    Group / Free/ Reduced fare TicketsThe guideline above does not apply to Free/ Reduced fare Tickets, e.g. DM/ID/AD...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch offices.
    　
    　
  • Caj bagasi berlebihan untuk laluan Myanmar akan diselaraskan dan perkhidmatan bagasi berlebihan prabayar akan digantung 5 Dec, 2025

    Berkuat kuasa dari tarikh pengeluaran tiket 10DEC25, caj bagasi berlebihan dari Myanmar akan diselaraskan kepada Zon 5 dan perkhidmatan bagasi berlebihan prabayara untuk laluan ini akan digantung.

    Mata wang - USDSistem Item (setiap item)
    Sistem Item (setiap item)AntaraTaiwanZon 1Zon 2Zon 3Zon 4Zon 5
    Taiwan110150180200230
    Zon 1110150180200220230
    Zon 2150180200220230240
    Zon 3180200220230240250
    Zon 4200220230240250260
    Zon 5230230240250260270
  • Notice for passenger traveling to/from Seattle 21 Nov, 2025

    Due to a fuel supply disruption at Seattle-Tacoma International Airport caused by a pipeline leak, flights to and from Seattle may experience schedule changes or early departures.

    China Airlines would like to remind those passengers to/from Seattle should be advised to check the latest flight status before going to the airport. 

    Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the lastest updates. Thanks for your under standing and cooperation.

  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon Fung-Wong 11 Nov, 2025
     
    ApplicationCI/AE Flight — cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 11NOV25 with confirmed bookings with confirmed bookings to/from Taiwan on affect flights, must submit applications on/before 12FEB26 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea.Within ticket validity and subject to applicable regulations, the reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once provided that the itinerary/booking class remain unchanged and the new flight date falls within 14 days prior to/after the affected flight.
    b. Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Shanghai Hongqiao International Airport Check-in Counter Closing Time Update 10 Nov, 2025
    Starting 01 December 2025, check-in counters for all China Airlines flights departing from Shanghai Hongqiao International Airport will close 45 minutes before the scheduled departure time.
    To ensure a smooth travel experience, please arrive at the airport early and complete check-in procedures in advance.
    For more details, please visit our Airport / Check-in Counter Information page or contact our customer service team. Thank you for your cooperation.
  • China Airlines Launches 24-Hour Customer Service 3 Nov, 2025
    China Airlines is pleased to announce that our Customer Service Call Center now provides 24-hour support.
    Passengers may contact our Taipei Service hotline at +886-2-412-9000 or North America Service hotline at +1-800-227-5118 at any time.
    Service Hours:
    • Taipei Customer Service Call Center: Daily 08:00–18:30 (GMT+8)
    • North America Customer Service Call Center: Daily 09:00–17:30 (Pacific Time)

    Outside the above hours, Mandarin and English services will be available through our Global Customer Service Call Center.

  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon MATMO 4 Oct, 2025
     
    ApplicationCI/AE Flight — cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 04OCT25 with confirmed bookings with confirmed bookings to/from Hong Kong, Guangzhou, and Shenzhen on affect flights, must submit applications on/before 04JAN26 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea.Within ticket validity and subject to applicable regulations, the reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once provided that the itinerary/booking class remain unchanged and the new flight date falls within 14 days prior to/after the affected flight.
    b. Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon RAGASA 21 Sep, 2025
     
    ApplicationCI/AE Flight — cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 21SEP25 with confirmed bookings with confirmed bookings to/from Taiwan on affect flights, must submit applications on/before 22DEC25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea.Within ticket validity and subject to applicable regulations, the reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once provided that the itinerary/booking class remain unchanged and the new flight date falls within 14 days prior to/after the affected flight.
    b. Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.