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  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon CO-MAY 29 Jul, 2025
     
    ApplicationCI/AE Flight to/from Shanghai — cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 29JUL25 with confirmed bookings to/from Shanghai on affected flights, must submit applications on/before 30OCT25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Notice for Typhoon FRANCISCO condition 29 Jul, 2025

    Due to the impact of Typhoon CO-MAY, China Airlines flights to/from Shanghai may be subject to schedule changes. Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the latest updates.


    flight information-02flight information-03
    		flight information-06
    Schedule ChangeFlight MessagingFlight Departure/Arrival Certificate

    China Airlines Service Hotline

    LocationService hotline
    		Opening time
    Taipei(Taiwan) 412-9000
    +886-2-412-9000    		Mon-Fri (GMT+8) 08:00~18:30
    Holidays(GMT+8) 08:30~17:30
    Japan
    		+81-3-6378-8855Monday to Friday 09:00 - 12:00, 13:00 - 17:30
    (Closed on Sat, Sun, and National Holidays)
    HongKong+852-2868-2299Mon-Fri (GMT+8) 08:30~18:30
    Sat, Public Holiday (GMT+8) 08:30~17:00
    (Sun closed)
    China+86-400-888-6998Mon-Fri (GMT+8) 08:30~18:30
    Sat, Public Holiday (GMT+8) 08:30~17:00
    (Sun closed)
    U.S.A+1-800-227-5118Mon-Fri(GMT-8/PT) 6:00~18:00 
    Holidays(GMT-8/PT) 07:00~15:30

    Airport contact information

    AirportContact information

    Taoyuan International Airport

    (TPE)

    		Service hotline
    		(+886) 03-398-3728
    Terminal 1(+886) 03-398-2143
    Terminal 2(+886) 03-398-3274
    Taichung airport (RMQ)(+886)  04-261-55000
    Kaohsiung International Airport (KHH)(+886)  07-805-1371
    (+886)  07-805-1368

    China Airline - HongKong

    (HKG)

    		Customer service HongKong
    		+852-2868-2299
    HongKong international Airport+852-2769-8391
    Mandarin Airlines
    		Customer service
    		+886-2-412-8008
    Domestic Airports information
    		Click here for more details
    　

    　

  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon FRANCISCO 23 Jul, 2025
     
    ApplicationCI/AE Flight to/from Okinawa — cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 23JUL25 with confirmed bookings to/from Okinawa on affected flights, must submit applications on/before 24OCT25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Starting from October 1, 2025, the Taiwan Arrival Card will be fully transitioned to online submission. 22 Jul, 2025
    The National Immigration Agency now provides an online Taiwan Arrival Card (TWAC) for foreign nationals. Starting from October 1, 2025, all submissions will be required to be completed online.
    Travelers may fill out the form within 3 days prior to their arrival in Taiwan to help reduce immigration clearance waiting time. Foreign nationals who meet the eligibility requirements are encouraged to make use of this service.
    Taiwan Immigration Agency Arrival Card Website: https://twac.immigration.gov.tw
  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon WIPHA 18 Jul, 2025
     
    ApplicationCI/AE Flight to/from Hong Kong, Shenzhen, Guangzhou, or Hanoi — cancellation, delay or advance over 3 hours
    Eligibilitya. Passengers holding CI/AE valid tickets issued on/before 18JUL25 with confirmed bookings to/from Hong Kong on affected flights, must submit applications on/before 18OCT25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    b. Passengers holding CI/AE valid tickets issued on/before 19JUL25 with confirmed bookings to/from Shenzhen/Guangzhou on affected flights, must submit applications on/before 19OCT25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    c. Passengers holding CI/AE valid tickets issued on/before 21JUL25 with confirmed bookings to/from Hanoi on affected flights, must submit applications on/before 22OCT25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • KHH: AE codeshare flights 11 Jul, 2025
    Effective June 19, 2025, China Airlines has begun code-sharing with Mandarin Airlines on Kaohsiung routes to and from Bangkok (Certain days of week, CI839/CI840) and Singapore (CI757/CI758). The code-sharing will expand on July 14, 2025, to include Kaohsiung routes to and from Manila (CI711/CI712). These routes will be operated by Boeing 737-800 aircraft in Mandarin Airlines livery, providing greater convenience for travelers in southern Taiwan.
    　
    　
  • Enjoy a new complimentary onboard Wi-Fi experience starting August 1st. Stay connected above the clouds. 9 Jul, 2025

    Available to all passengers flying on B777, A350, and A321neo aircraft across long-haul and regional routes.

    • ● Premium Business Class & Premium Economy Class: Enjoy unlimited browsing throughout your flight
    • ● Economy Class: Stay in touch with free messaging
    • ● Exclusive Member Benifits:
      Paragon, Emerald, and Gold members enjoy unlimited browsing in all cabin classes, on any eligible flight.

    Click here for more details.

  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon DANAS 5 Jul, 2025
     
    ApplicationCI/AE Flight cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 05JUL25 with confirmed bookings on affected flights, must submit applications on/before 06OCT25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Free Messaging Service Now Available on A321neo 16 May, 2025

    China Airlines now offers free messaging on A321neo aircraft, making it easy to stay connected anytime. For further information, please refer to the Wi-Fi Onboard redemption instructions.

  • MDA Livery on Selected Routes 9 May, 2025
    Effective May 28, 2025, China Airlines will operate the Kaohsiung–Singapore (CI757/CI758), Kaohsiung–Manila (CI711/CI712), and Kaohsiung–Bangkok ( Certain days of week ,CI839/CI840) services using aircraft featuring the Mandarin Airlines livery.