旅行情報

China&HongKong

1. Eligibility:
   a. CI/AE valid tickets issued on/before 08FEB20 with confirmed bookings on those CI/AE flights to/from China or Hong Kong between 20JAN20-30APR20.
   b. Valid tickets with confirmed bookings on CI/AE flights between 20JAN20-30APR20, and the ticket holders are not entitled to enter/transfer or be requested to isolate or quarantine due to the local government’s policy on Coronavirus. 
2. Application Date: Must file applications on/before 30APR20. 
3. Rebooking/Reissue/Rerouting:
   a. Tickets within validity can be revalidated with booking class/Carrier/City shown on tickets remain unchanged while rebooking on other date of CI/AE operating flights. Any fare/tax differences incurred by rebooking shall be waived once.
   b. Tickets to/from Mainland China can be changed to any CI/AE operating flight to/from Mainland China or Hong Kong with booking class shown on the ticket remain unchanged. Any fare/tax differences incurred by rebooking shall be waived once.
   c. Tickets to/from Hong Kong only can be changed to other CI/AE operating flights to/from Hong Kong with booking class shown on the ticket remain unchanged. Any fare/tax differences incurred by rebooking shall be waived once.
   d. Any fare/tax differences incurred by rebooking on different booking class /rerouting shall be paid by passengers and the reissue charge shall be waived once while rearrangement to other airlines are not permitted.
   e. Ticket issued on CI website please contact branch office or Call Center to change booking. 
4. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be full refunded. 
5. Not applicable:
   a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
   b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.

Italy-Rome(Fiumicino) & Vietnam-Hanoi

1. Eligibility:
   Passengers holding CI/AE valid tickets with confirmed bookings on those CI/AE flights mentioned below, must file applications on/before 31MAR20.
   a. Passengers holding ticket with confirmed booking on CI075/CI076 to/from Rome–Fiumicino International Airport and the flight has been cancelled.
   b. Passengers holding ticket with confirmed booking on CI793/CI794 to/from Hanoi Airport on 01FEB20.
2. Rebooking/Reissue/Rerouting:
   a. Tickets within validity shall be revalidated provided that RBD/Carrier/Ticketed point including airport shown on tickets remain unchanged while rebooked on other dates when CI075/CI076 operates. Any fare/tax differences incurred by rebooking shall be waived.
   b. Flight cancellation mentioned above is the result of Force Majeure, Passengers can change to other CI/AE flights (except to/from London Gatwick Airport) to the adjacent city. Air or land transportation between the point on the original ticket and newly-arranged point shall not be granted.
   c. Ticket issued on CI website please contact branch office or Call Center to change booking.
3. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be full refund. For CI075/CI076 operated between 02FEB20-29APR20, refund application can be accepted even flights have not been cancelled yet.
4. Not applicable:
   a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
   b. Discount tickets are not applicable for the principles. Group tickets please contact your agency. For detail information please contact your travel agency or CI/AE branch office.

1. Eligibility: Passengers holding CI/AE valid tickets originating from Taiwan with confirmed bookings on CI/AE flights departing from Taiwan between 28JUN and 15JUL2020 and must file application on/before 15FEB20. 
2. Rebooking/Reissue/Rerouting:
   a. Tickets within validity can be changed the departure date with the same booking class and itinerary as the original ticket. However the new booking need to pay for the fare/tax difference if any. Reissue charge can be waived only once.
   b. Ticket issued on CI website please contact branch office or Call Center to change booking. 
3. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be full refund.
4. Not applicable:
   a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
   b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.

In relation to the coronavirus situation, with effective from 13 February 2020 (until further notice), our service counters (include In-Town-Check-In Counters at AEL stations, Check-In Counters and Transfer Desks in the Airport) will be operated from 07:15 daily.

フライト変更	発着案内

モバイルアプリ	フライトメッセージング	支店・営業所	フライト遅延/欠航証明

China Airline Service Hotline

Airport contact information

1. Application: Passengers holding CI/AE valid tickets(excluding GIT and all discounted tickets) with confirmed bookings on/after 29MAR2020.
2. Reissue/Reroute: FIT passengers please contact China Airlines' branch offices or customer service hotline, and GIT passenger please contact the original travel agency.
3. Refund: Refund service charge can be waived and the EMD of Chargeable Seat/Prepaid Baggage can have a full refund. Ticket issued via CI web-site can apply for a refund online and other ticket please contact branch offices.
4. Other airline tickets with confirmed booking on affected CI sectors must comply with other airlines' ticket rules.

1. Application: Passengers holding CI/AE valid tickets(excluding GIT and all discount tickets) with confirmed booking on/after 29MAR2020. 
2. Reissue/Reroute: FIT passengers please contact with China Airlines' branch offices or customer service hotline, GIT passenger please contact with the original travel agency. 
3. Refund: Refund service charge can be waived and the EMD of Chargeable Seat can get full refund. Tickets issued via CI website can be refunded online and other tickets please contact with branch offices. 
4. Other airline tickets with confirmed booking on affected AE sectors must be complied with other airlines' ticket rules.