New Membership System Upgrade and some Temporary Service Suspension
発表日： 2025年 11月 14日Dear Member,
To provide you with more stable, smooth, and comprehensive membership services, our company will be conducting a phased upgrade of the new membership system from November 20 to November 27, 2025.
The new membership system will officially go live at 12:00 PM on November 27. A brand-new experience awaits—stay tuned!
During the upgrade period, some functions will be temporarily unavailable. Please take note of the following schedule:
| Stage | Date (Taipei Time) | Service Suspension |
| Phase 1 | Nov 20 (Thu) 08:00–12:00 | Award ticket redemption /refund/ reissue and using Miles & Cash when buying tickets will be unavailable. |
| Phase 2 | Nov 22 (Sat) 08:00 – Nov 26 (Wed) 22:59 | The following services are temporarily unavailable: updating personal profiles (Taiwan ID/Names/Date of Birth); mileage corrections (including CI/AE-operated international flights, SkyTeam member airlines, and codeshare flights); membership card reissuance; student or working holiday verification applications; In-flight Volunteer Doctor Recruitment (TWN restricted)
*Mileage redemption and member login services remain available. |
| Phase 3 | Nov 26 (Wed) 23:00 – Nov 27 (Thu) 12:00 | Member system and Features Requiring Account Login |
We recommend completing your planned redemptions or profile updates before the maintenance.
After the upgrade, our new Membership System will offer a more streamlined and convenient experience, ensuring the highest level of service for our members.
Thank you for your understanding and continued support.
An all-new member experience will be available soon.
China Airlines
