Informazioni sui viaggi
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- If you have a ticket issued by a travel agency and wish to change your itinerary, please contact the original issuing travel agency for reissuance.
- Effective from April 23, 2025, if you have a ticket issued by a travel agency and wish to reissue at our ticketing counter, customer service center or airport, in addition to the original ticket change fee and fare/tax differences, an additional Reissue Service Charge TWD 2000 or equivalent USD 60 will be collected per ticket. (The charge is non-discountable and non-refundable.)
- Please confirm that your ticket matches the confirmed reservation before departure to avoid going to the airport counter without a confirmed booking, which may incur this fee.
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China Airlines’ Commitment: Aviation Safety as our top priority and Respectful workplace for employee 16 apr, 2025China Airlines (CAL) is committed to providing a punctual and safe flying experience with a spirit of dedication. The flight schedule or type of aircraft may be, however, subject to change due to unforeseen and uncontrollable force majeure factors such as aircraft maintenance, weather condition etc. In accordance with China Airlines (CAL) General Conditions of Carriage, China Airlines’ (CAL) responsibilities include transportation, rerouting, or refunding, with every effort made to minimize the impact on our customer. When necessary, the type of aircraft may be substituted without prior notice. China Airlines (CAL) shall not be held liable for any delays caused by circumstances beyond its control or by event that are not reasonably foreseeable. Nevertheless, we remain dedicated to providing appropriate service measures to our customers.
It is important for China Airlines (CAL) to ensure a dignified and friendly workplace for every employee. Our staff aims to serve every customer in a professional and courteous manner at all times. We sincerely call on all customers to help foster a climate of mutual respect in communications. Any threatening, harassing, abusive or irrational behavior toward our employees will be subject to necessary legal action to ensure a safe and friendly workplace for our employees.
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Application Passenger requests due to Thailand and Myanmar earthquake Eligibility Passengers holding CI/AE valid tickets issued on/before 28MAR25 with confirmed bookings to/from BKK/CNX /RGN between 28MAR-15APR25, must submit applications on/before 30JUN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to or after the originally booked flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Due to Heathrow Airport has announced that there’s a fire at an electrical substation supplying the airport.
China Airlines would like to remind those passengers to/from London on 21MAR/CI081 should be advised to check the latest flight status before going to the airport.
Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the lastest updates.
Thanks for your under standing and cooperation.
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From 30th March 2025, the closing time of the Check-In Counter at TSA Airport changes to 60 min before the schedule departure time. 14 mar, 2025From 30th March 2025, all China Airlines and Mandarin Airlines’ international flights from Taipei Songshan Airport (TSA), counter closing time changes to 60 minutes before the schedule departure time. For more information please click here.
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Handling guideline for CI61/CI62 flight cancellation caused by German Trade Union Verdi Strike 8 mar, 2025
Application CI/AE Flight cancellation Eligibility Passengers holding CI/AE valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Prepaid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Discount Tickets Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Brisbane affected by Tropical Cyclone Alfred 4 mar, 2025
Application CI/AE Flight cancellation, delay or advance over 3 hours Eligibility Passengers holding CI/AE valid tickets issued on/before 04MAR25 with confirmed bookings on affected flights, must submit applications on/before 05JUN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
A partire dal 1° marzo 2025, i passeggeri in partenza dall'aeroporto di Incheon devono rispettare le seguenti nuove normative per il trasporto di power bank:
le porte dei power bank devono essere coperte con nastro isolante o coperture protettive, oppure riposti in borse trasparenti con chiusura a cerniera o in custodie protettive e portati con sé oppure posizionati nella tasca del sedile davanti. -
A partire dal 1° marzo 2025, le power bank e le batterie al litio di riserva non potranno essere utilizzate o ricaricate durante il volo. 26 feb, 2025Per la sicurezza dei voli, i power bank e le batterie al litio di riserva non devono essere collocati nel bagaglio sottoposto a check-in e devono essere riposti adeguatamente nel bagaglio a mano. I power bank e le batterie al litio di ricambio non devono essere utilizzati o ricaricati durante il volo. Si consiglia inoltre di non riporre i power bank nelle cappelliere a bordo.
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A partire dalla data di emissione del biglietto del 5 marzo 2025, la nostra azienda (CI/AE) adeguerà le normative tariffarie per i minori non accompagnati sulle rotte internazionali come segue:
- Tariffe applicabili: ad esclusione di RBD L, i minori non accompagnati possono usufruire di un biglietto per bambini; anche per i minori che viaggiano con adulti in classi diverse si applica la stessa regola e il passaggio di classe tramite miglia con conferma della prenotazione (RBD-I/P) e biglietto premio (RBD-O/Z/X).
- Commissione di servizio per minori non accompagnati (UM): in relazione ai biglietti per bambini, si prega di contattare la nostra azienda almeno 72 ore prima della partenza del volo (esclusi i giorni festivi) per richiedere e pagare il costo del servizio per i minori non accompagnati in base alla destinazione e alla classe.
Trasporto a breve raggio (inclusa tratta Australia verso/da Nuova Zelanda) Lungo raggio Economy Class USD 300 (TWD 10.000/CAD 450) USD 700 (TWD 23.500/CAD 1.025) Classe Premium Economy USD 350 (TWD 12.000/CAD 525) USD 1.000 (TWD 33.000/CAD 1.475) Classe Business USD 400 (TWD 13.500/CAD 600) USD 1.700 (TWD 56.500/CAD 2.500) - Se l'itinerario del passeggero include un trasferimento a Taipei, verrà addebitato solo il costo per il servizio riferito a un minore non accompagnato. Tuttavia, in caso di sosta a Taipei, il costo del servizio verrà addebitato separatamente per ogni segmento.
- I passeggeri che usufruiscono del passaggio di classe tramite miglia devono pagare la tariffa per il servizio minore non accompagnato in base alla classe di riferimento.
- Se il servizio minore non accompagnato viene annullato prima della partenza del volo, il costo del servizio sarà interamente rimborsato. In caso di annullamento dopo la partenza del volo, verrà addebitata una commissione di gestione del 10% per il rimborso di questa commissione di servizio. (Nota: il rimborso del biglietto del passeggero sarà elaborato comunque in base alle regole del biglietto stesso).
- Se i passeggeri cambiano la data di viaggio o il volo, è necessario pagare il costo del servizio minore non accompagnato per il nuovo itinerario e il costo del servizio per l'itinerario originale sarà interamente rimborsato.
