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Anjuran Perjalanan

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  • Notice for London’s Heathrow Airport 21 Mar, 2025

    Due to Heathrow Airport has announced that there’s a fire at an electrical substation supplying the airport.

    China Airlines would like to remind those passengers to/from London on 21MAR/CI081 should be advised to check the latest flight status before going to the airport. 

    Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the lastest updates. 

    Thanks for your under standing and cooperation.

  • From 30th March 2025, the closing time of the Check-In Counter at TSA Airport changes to 60 min before the schedule departure time. 14 Mar, 2025
    From 30th March 2025, all China Airlines and Mandarin Airlines’ international flights from Taipei Songshan Airport (TSA), counter closing time changes to 60 minutes before the schedule departure time. For more information please click here.
    　
    　
  • Handling guideline for CI61/CI62 flight cancellation caused by German Trade Union Verdi Strike 8 Mar, 2025
     
    ApplicationCI/AE Flight cancellation
    EligibilityPassengers holding CI/AE valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. 
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Prepaid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Discount TicketsDiscount tickets do not apply to the principles above. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Brisbane affected by Tropical Cyclone Alfred 4 Mar, 2025
     
    ApplicationCI/AE Flight cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 04MAR25 with confirmed bookings on affected flights, must submit applications on/before 05JUN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsFree and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Aturan Baru untuk Penumpang yang Membawa Power Bank di Bandara Incheon 27 Feb, 2025
    Mulai 1 Maret 2025, penumpang yang membawa power bank dan berangkat dari Bandara Incheon harus mematuhi aturan baru berikut ini:
    Port power bank harus ditutup dengan isolasi atau pelindung, atau disimpan dalam kantong zip-lock transparan atau kantong pelindung, dan harus dibawa sendiri atau disimpan di kantong kursi depan.
    　
    　
  • Penyesuaian Biaya Layanan Penerbitan Ulang 27 Feb, 2025
    1. Jika Anda memiliki tiket yang diterbitkan oleh agen perjalanan dan ingin mengubah rencana perjalanan Anda, silakan hubungi agen perjalanan penerbit tiket asli untuk penerbitan ulang.
    2. Berlaku untuk tanggal penerbitan ulang pada/setelah 03 Maret 2025, jika Anda memiliki tiket yang diterbitkan oleh agen perjalanan dan ingin menerbitkannya kembali di loket tiket, pusat layanan pelanggan, atau bandara, selain biaya perubahan tiket asli dan perbedaan tarif/pajak, Biaya Layanan Penerbitan Ulang tambahan adalah 3.000 TWD atau setara dengan 100 USD per tiket. (Biaya tersebut tidak dapat didiskon dan tidak dapat dikembalikan.)
    3. Sebaiknya konfirmasi bahwa tiket Anda sesuai dengan reservasi yang dikonfirmasi sebelum keberangkatan dan hindari pergi ke konter bandara tanpa adanya pemesanan yang terkonfirmasi untuk mencegah timbulnya biaya ini.
  • Mulai 1 Maret 2025, power bank dan baterai litium cadangan tidak boleh digunakan atau diisi daya selama penerbangan. 26 Feb, 2025
    Demi keselamatan penerbangan, power bank dan baterai litium cadangan tidak boleh dimasukkan ke dalam bagasi tercatat dan harus dikemas dengan baik dalam bagasi kabin. Power bank dan baterai litium cadangan tidak boleh digunakan atau diisi daya selama penerbangan. Selain itu, disarankan untuk tidak menyimpan power bank di kompartemen atas di dalam pesawat.
    　
    　
  • Penyesuaian ketentuan tarif bagi Penumpang Anak Tanpa Pendamping 26 Feb, 2025
    Berlaku sejak 5 Maret 2025 (tanggal penerbitan tiket), perusahaan kami (CI/AE) akan memperbarui ketentuan tarif untuk penumpang anak tanpa pendamping pada rute internasional sebagai berikut:
    1. Tarif yang Berlaku: Penumpang anak tanpa pendamping dapat memesan tiket dengan tarif anak (kecuali RBD L); aturan yang sama berlaku bagi anak di bawah umur yang bepergian dengan orang dewasa di kabin berbeda, serta untuk peningkatan kelas menggunakan mileage dengan pemesanan terkonfirmasi (RBD-I/P) dan tiket award (RBD-O/Z/X).
    2. Biaya Layanan Penumpang Anak Tanpa Pendamping: Selain tiket anak, mohon hubungi perusahaan kami paling lambat 72 jam sebelum keberangkatan penerbangan (hari libur tidak termasuk) untuk mengajukan permohonan dan membayar biaya layanan penumpang anak tanpa pendamping berdasarkan rute dan kelas kabin.

      Jarak Pendek (Termasuk Australia ke/dari Selandia Baru)Jarak Jauh
      Kelas Ekonomi300 USD (10.000 TWD/450 CAD)700 USD (23.500 TWD/1.025 CAD)
      Kelas Ekonomi Premium350 USD (12.000 TWD/525 CAD)1.000 USD (33.000 TWD/1.475 CAD)
      Kelas Bisnis400 USD (13.500 TWD/600 CAD)1.700 USD (56.500 TWD/2.500 CAD)


    3. Jika rencana perjalanan penumpang mencakup transit di Taipei, hanya satu biaya layanan penumpang anak tanpa pendamping yang akan dikenakan. Namun, jika ada stopover di Taipei, biaya layanan akan dibebankan secara terpisah untuk setiap segmen.
    4. Penumpang yang mendapatkan peningkatan kelas melalui mileage harus membayar biaya layanan penumpang anak tanpa pendamping sesuai dengan kabin yang ditempati.
    5. Jika layanan penumpang anak tanpa pendamping dibatalkan sebelum keberangkatan penerbangan, biaya layanan akan dikembalikan sepenuhnya. Jika dibatalkan setelah keberangkatan penerbangan, biaya administrasi 10% akan dikenakan untuk pengembalian dana layanan ini. (Catatan: Pengembalian dana tiket penumpang tetap akan diproses sesuai dengan aturan tiket)
    6. Apabila penumpang melakukan perubahan tanggal perjalanan atau penerbangan, maka biaya layanan penumpang anak tanpa pendamping untuk rencana perjalanan yang baru harus dibayar, dan biaya layanan dari perjalanan sebelumnya akan dikembalikan sepenuhnya.
    　
    　
  • Please beware of scams via phone calls or e-mails. 17 Feb, 2025
    For any questions, please contact our customer services.
  • Travel reminder for CNY 10 Jan, 2025
    Due to the large number of passengers flying during the Lunar New Year Holidays, we kindly remind you to go to the airport earlier for your check-in process. To shorten your waiting time, kindly note the following points:
    1. Web Check-in
      Before heading to the airport, you may use Online Check-In via China Airlines' website or APP 48 hours prior to the flight departure time (24 hours for flights leaving for the United States or Guam). You also may reserve your "Auto Check-In" service in advance to make your trip more relaxing. For more details please refer to China Airlines Online Check-In information.
    2. Immigration regulation
      Before heading to the airport, please well-prepare the required entry documents for each region/country's immigration regulations and complete the registration such as applications download or online customs pre-clearance procedures.
    3. Rules of dangerous goods
      Clearly acknowledged the transport rules of dangerous goods (e.g. lighters, lithium batteries, mobile power, etc.) to avoid for possible baggage recheck-in.
    4. Check-in counter operation time
      Counter check-in service closing time will be 60 minutes before flight departure.