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Vluchten van/naar de VS

Zoals vereist door de Amerikaanse Department of Transportation (DOT)14 CFR hoofdstuk 259.5. , doen wij de volgende beloftes inzake dienstverlening voor klanten van/naar de Verenigde Staten.

Contingency Plan for Lengthy Tarmac Delays

To protect the rights of our customers and provide quality service in the event of lengthy tarmac delays, China Airlines makes this Contingency Plan for Lengthy Tarmac Delays in accordance with the Air Consumer Protections promulgated by U.S. Department of Transportation. This plan applies only to China Airlines' scheduled and charter flights departing from or arriving at the U.S. airports. China Airlines' Flight Control Department is responsible for monitoring flight irregularities and coordinating the execution of this plan.
  1. China Airlines will not permit an aircraft to remain on the tarmac for more than four hours before allowing passengers to deplane, unless:
    • The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or 
    • Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to de-plane passengers would significantly disrupt airport operations.
  2. China Airlines will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.
  3. China Airlines will provide operable lavatory facilities and adequate medical attention if needed while the aircraft remains on the tarmac.
  4. China Airlines will notify passengers on the delayed flight beginning 30 minutes after scheduled departure time (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open if the opportunity to deplane actually exists.
  5. While an aircraft is delayed on the tarmac, China Airlines will notify passengers on board the aircraft regarding the status of the delay every 30 minutes, including the reasons for the delay, if known.
  6. China Airlines will allocate sufficient resources to implement this plan.
  7. This plan has been coordinated with airport authorities (including terminal facility operators where applicable), U.S. Customs and Border Protection (CBP), and the Transportation Security Administration (TSA) at each U.S. airport China Airlines serves, as well as its regular U.S. diversion airports.

China Airlines offers some covered flights on a code-share basis with Delta Air Lines. The code-share agreement between Delta Air Lines and China Airlines states that the Contingency Plan for Lengthy Tarmac Delays of the operating carrier governs, if different from the marketing carrier. Delta Air Lines' plan may be found here.

Contingency Plan for Denied Boarding in the Case of Oversales

The U. S. Department of Transportation requires that: When oversales occurred, airlines shall first ask for passengers who voluntarily give up their reservations and offer them reasonable compensation. If there are not enough volunteers, airlines may deny the boarding of some involuntary passengers according the booking order.

  1. China Airlines will not make compensation if the rearranged new flight is less than one hour later than the original flight, and will pay 200% of the one-way ticket price as compensation (up to USD 675) if the new flight is one to four hours later.
  2. China Airlines will pay 400% of the one-way ticket price as compensation (up to USD 1,350) if the new flight is more than four hours later.
This plan applies only to flights that depart from U.S. and comply with the rules of U.S. Department of Transportation

Contingency Plan for Flight Cancellation and Missed Connecting Flight

  1. China Airlines will not deny the boarding of passengers traveling alone who are young in age and cannot fend for themselves, or passengers senior in age.
  2. China Airlines will make and provide the following arrangements for passengers:
    • Rearrange a flight to the passengers' destination as soon as possible, or
    • Arrange a later flight if it is convenient for the passengers, or
    • Offer a full refund of the sector, without any fine or handling charge, or
    • Provide telephone/telegram/fax services to the passengers' destination
    • Provide necessary refreshments, meals, and hotel accommodations during passengers' waiting in accordance with the China Airlines procedures
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