Reisehinweise
- TitelVeröffentlichungsdatum
-
Handling guideline for cancellation of schedule change over 3 hours of CI/AE operated flights to/from Taiwan affected by Typhoon KRATHON 1 Okt, 2024
Application CI/AE Flight cancellation, delay or advance over 3 hours Eligibility Passengers holding CI/AE valid tickets issued on/before 30SEP24 with confirmed bookings on affected flights, must submit applications on/before 01JAN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
For any questions, please contact our customer services.
-
Handling guideline for cancellation of schedule change over 3 hours of CI/AE operated flights to/from Shanghai affected by Typhoon BEBINCA 15 Sep, 2024
Application CI/AE Flight cancellation, delay or advance over 3 hours Eligibility Passengers holding CI/AE valid tickets issued on/before 14SEP24 with confirmed bookings on affected flights, must submit applications on/before 15DEC24 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Prepaid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Discount Tickets Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Adjust the free checked baggage allowance for economy class between Australia and New Zealand. 9 Sep, 2024Economy Class free baggage allowance on the New Zealand-Australia route will be adjusted as follows
- Fare Family Discount/Basic (RBD L/N/H/Q/R): Revised to No Free Baggage Allowance.
- Fare Family Standard/Flex (RBD T/V/K/M/B/Y): Remained as one piece with maximum weight 23KG.
-
Handling guideline for cancellation of schedule change over 3 hours of CI/AE operated flights to/from Hong Kong and Hanoi affected by Typhoon YAGI 6 Sep, 2024
Application CI/AE Flight cancellation, delay or advance over 3 hours Eligibility Passengers holding CI/AE valid tickets issued on/before 04SEP24 with confirmed bookings on affected flights, must submit applications on/before 05DEC24 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Prepaid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Discount Tickets Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Handling guideline for cancellation of schedule change over 3 hours of CI/AE operated flights to/from Japan affected by Typhoon SHANSHAN 28 Aug, 2024
Application CI/AE Flight cancellation, delay or advance over 3 hours Eligibility Passengers holding CI/AE valid tickets issued on/before 28AUG24 with confirmed bookings on affected flights, must submit applications on/before 29NOV24 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Prepaid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Discount Tickets Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Handling guideline for cancellation of schedule change over 3 hours of CI/AE operated flights to/from Japan affected by Typhoon AMPIL 15 Aug, 2024
Application CI/AE Flight cancellation, delay or advance over 3 hours Eligibility Passengers holding CI/AE valid tickets issued on/before 15AUG24 with confirmed bookings on affected flights, must submit applications on/before 16NOV24 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Prepaid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Discount Tickets Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Effective for the flights on/after September 3, 2024, we will begin implementing a fee for Shuttle Bus Service to/from JFK Airport. Please kindly find the details below:
- Shuttle Bus Service Fee (One-way):
a. Flight date between 03SEP24 and 03DEC24: $20
b. Flight date after 03DEC24: $30 - Bus Reservation Timeline:
a. Bus Reservations MUST be made at least 2 business days (excluding weekends and holidays) prior to the flight departure time.
b. Bus Reservations made within 2 business days of the flight will NOT be accepted. - Special Assistance:
Passengers requiring following services/assistance MUST contact us before taking the Bus.
a. WCHC Wheelchair Service
b. Medical Oxygen
c. Service Dogs
d. Young passengers aged 12-18 travel alone
- Shuttle Bus Service Fee (One-way):
-
Passengers are prohibited from carrying blue flame lighters, strike anywhere matches, and other dangerous items in both carry-on and checked baggage.
For more details, please refer to Dangerous Goods Information. -
Effective from July 2, 2024, the Plaza Premium Lounge at Brisbane Airport (BNE) will relocate to the Departures Floor (Level 3) area near Gate 77. Thank you.
