Reisehinweise
- TitelVeröffentlichungsdatum
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- If you have a ticket issued by a travel agency and wish to change your itinerary, please contact the original issuing travel agency for reissuance.
- Effective from April 23, 2025, if you have a ticket issued by a travel agency and wish to reissue at our ticketing counter, customer service center or airport, in addition to the original ticket change fee and fare/tax differences, an additional Reissue Service Charge TWD 2000 or equivalent USD 60 will be collected per ticket. (The charge is non-discountable and non-refundable.)
- Please confirm that your ticket matches the confirmed reservation before departure to avoid going to the airport counter without a confirmed booking, which may incur this fee.
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China Airlines’ Commitment: Aviation Safety as our top priority and Respectful workplace for employee 16 Apr, 2025China Airlines (CAL) is committed to providing a punctual and safe flying experience with a spirit of dedication. The flight schedule or type of aircraft may be, however, subject to change due to unforeseen and uncontrollable force majeure factors such as aircraft maintenance, weather condition etc. In accordance with China Airlines (CAL) General Conditions of Carriage, China Airlines’ (CAL) responsibilities include transportation, rerouting, or refunding, with every effort made to minimize the impact on our customer. When necessary, the type of aircraft may be substituted without prior notice. China Airlines (CAL) shall not be held liable for any delays caused by circumstances beyond its control or by event that are not reasonably foreseeable. Nevertheless, we remain dedicated to providing appropriate service measures to our customers.
It is important for China Airlines (CAL) to ensure a dignified and friendly workplace for every employee. Our staff aims to serve every customer in a professional and courteous manner at all times. We sincerely call on all customers to help foster a climate of mutual respect in communications. Any threatening, harassing, abusive or irrational behavior toward our employees will be subject to necessary legal action to ensure a safe and friendly workplace for our employees.
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Application Passenger requests due to Thailand and Myanmar earthquake Eligibility Passengers holding CI/AE valid tickets issued on/before 28MAR25 with confirmed bookings to/from BKK/CNX /RGN between 28MAR-15APR25, must submit applications on/before 30JUN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to or after the originally booked flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Due to Heathrow Airport has announced that there’s a fire at an electrical substation supplying the airport.
China Airlines would like to remind those passengers to/from London on 21MAR/CI081 should be advised to check the latest flight status before going to the airport.
Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the lastest updates.
Thanks for your under standing and cooperation.
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From 30th March 2025, the closing time of the Check-In Counter at TSA Airport changes to 60 min before the schedule departure time. 14 Mär, 2025From 30th March 2025, all China Airlines and Mandarin Airlines’ international flights from Taipei Songshan Airport (TSA), counter closing time changes to 60 minutes before the schedule departure time. For more information please click here.
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Handling guideline for CI61/CI62 flight cancellation caused by German Trade Union Verdi Strike 8 Mär, 2025
Application CI/AE Flight cancellation Eligibility Passengers holding CI/AE valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Prepaid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Discount Tickets Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Brisbane affected by Tropical Cyclone Alfred 4 Mär, 2025
Application CI/AE Flight cancellation, delay or advance over 3 hours Eligibility Passengers holding CI/AE valid tickets issued on/before 04MAR25 with confirmed bookings on affected flights, must submit applications on/before 05JUN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Ab dem 1. März 2025 gelten für Passagiere, die ab Flughafen Incheon abfliegen, folgende neue Vorschriften für den Transport von Powerbanks:
Die Anschlüsse von Powerbanks sollten entweder mit Isolierband oder Schutzabdeckungen versehen werden oder die Powerbanks sollten in transparenten Druckverschlussbeuteln oder Schutztaschen am Körper getragen oder in der Sitztasche des Vordersitzes verstaut werden. -
Ab dem 1. März 2025 dürfen Powerbanks und Lithium-Ersatzakkus während des Fluges weder verwendet noch aufgeladen werden. 26 Feb, 2025Aus Gründen der Flugsicherheit dürfen Powerbanks und Lithium-Ersatzakkus nicht in Ihr Abfertigungsgepäck gelegt und sollten ordnungsgemäß im Handgepäck verpackt werden. Powerbanks und Lithium-Ersatzakkus dürfen während des Fluges nicht verwendet oder aufgeladen werden. Darüber hinaus wird empfohlen, keine Powerbanks in den über den Sitzen angebrachten Ablagen an Bord zu verstauen.
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Mit Wirkung zum Ticketausstellungsdatum 5. März 2025 wird unser Unternehmen (CI/AE) die Tarifbestimmungen für alleinreisende Minderjährige auf internationalen Routen wie folgt anpassen:
- Geltende Tarife: Mit Ausnahme von RBD L können für alleinreisende Minderjährige Kindertickets ausgestellt werden. Dies gilt auch für Minderjährige, die in Begleitung von Erwachsenen, aber in einer anderen Kabine als diese reisen. Meilenupgrades können über die Buchungsbestätigung (RBD-I/P) und mittels Prämientickets (RBD-O/Z/X) angewandt werden.
- Servicegebühr für alleinreisende Minderjährige: Neben den Kindertickets fällt eine Servicegebühr für alleinreisende Minderjährige an, deren Höhe sich nach der Route und der Kabine richtet. Bitte wenden Sie sich mindestens 72 Stunden vor dem Abflug (außer an Feiertagen) an unser Unternehmen, um diese zu entrichten.
Kurzstrecke (einschließlich Australien nach/ab Neuseeland) Langstrecke Economy Class 300 USD (10.000 TWD/450 CAD) 700 USD (23.500 TWD/1.025 CAD) Premium Economy Class 350 USD (12.000 TWD/525 CAD) 1.000 USD (33.000 TWD/1.475 CAD) Business Class 400 USD (13.500 TWD/600 CAD) 1.700 USD (56.500 TWD/2.500 CAD) - Wenn die Reiseroute des Passagiers einen Zwischenstopp in Taipei enthält, wird die Servicegebühr für alleinreisende Minderjährige nur einmalig erhoben. Wenn es jedoch einen Zwischenstopp in Taipei gibt, wird die Servicegebühr für jedes Segment separat berechnet.
- Passagiere, die von einem Meilenupgrade Gebrauch machen, müssen die Servicegebühr für alleinreisende Minderjährige entsprechend der tatsächlichen Kabine entrichten.
- Wenn der Service für alleinreisende Minderjährige vor dem Abflug storniert wird, wird die Servicegebühr vollständig erstattet. Bei Stornierung nach dem Abflug wird eine Bearbeitungsgebühr von 10 % für die Erstattung dieser Servicegebühr erhoben. (Hinweis: Die Rückerstattung für das Ticket des Passagiers wird weiterhin gemäß den Ticketregeln bearbeitet.)
- Wenn Passagiere ihr Reisedatum oder ihren Flug ändern, muss die Servicegebühr für alleinreisende Minderjährige für die neue Reiseroute entrichtet werden. Die Servicegebühr für die ursprüngliche Reiseroute wird vollständig erstattet.
