Reisehinweise
- TitelVeröffentlichungsdatum
-
Due to the impact of Typhoon GAEMI, China Airlines would like to remind those passengers to/from Taiwan should be advised to check the latest flight status before going to the airport.Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the latest updates. Thanks for your understanding and cooperation.Thanks for your understanding and cooperation.
Flight Status Flight Messaging Branch office Flight Delay/Cancellation Certificate China Airlines Service Hotline
Location Service hotline Opening time Taipei (Taiwan) 412-9000
+886-2-412-9000Mon-Fri (GMT+8) 08:00~18:30
Holidays(GMT+8) 08:30~17:30Japan +81-3-6378-8855 Monday to Friday 09:00 - 12:00, 13:00 - 17:30
(Closed on Sat, Sun, and National Holidays)HongKong +852-2868-2299 Mon-Fri (GMT+8) 08:30~18:30
Sat, Public Holiday (GMT+8) 08:30~17:00
(Sun closed)China +86-400-888-6998 Mon-Fri (GMT+8) 08:30~18:30
Sat, Public Holiday (GMT+8) 08:30~17:00
(Sun closed)U.S.A +1-800-227-5118 Mon-Fri(GMT-8/PT) 6:00~18:00
Holidays(GMT-8/PT) 07:00~15:30Airport contact information
Airport Contact information Taoyuan International Airport
(TPE)
Service hotline (+886) 03-398-3728 Terminal 1 (+886) 03-398-2143 Terminal 2 (+886) 03-398-3274 Taichung airport (RMQ) (+886) 04-261-55000 Kaohsiung International Airport (KHH) (+886) 07-805-1371 (+886) 07-805-1368 China Airline - HongKong
(HKG)
Customer service HongKong +852-2868-2299 HongKong international Airport +852-2769-8391 Mandarin Airlines Customer service +886-2-412-8008 Domestic Airports information Click here for more details -
Handling guideline for cancellation of schedule change over 3 hours of CI/AE operated flights to/from Taiwan affected by Typhoon GAEMI 23 Jul, 2024
Application CI/AE Flight cancellation, delay or advance over 3 hours Eligibility Passengers holding CI/AE valid tickets issued on/before 23JUL24 with confirmed bookings on affected flights, must submit applications on/before 24OCT24 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Prepaid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Discount Tickets Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Please be aware of traffic control measures at Taipei Taoyuan Airport (TPE) on July 25, 2024. Due to potential traffic restrictions, China Airlines advises passengers to check the latest flight status before heading to the airport.Also, during the summer vacation period, there may be a high volume of passengers at the airport.Passengers are advised to arrive early at the airport for the check-in process, passport control, and immigration clearance.
-
Passengers are prohibited from carrying blue flame lighters, strike anywhere matches, and other dangerous items in both carry-on and checked baggage.
For more details, please refer to Dangerous Goods Information. -
Effective from July 2, 2024, the Plaza Premium Lounge at Brisbane Airport (BNE) will relocate to the Departures Floor (Level 3) area near Gate 77. Thank you.
-
With effect for tickets issued on/after 04JUN2024, the strecher service regulation for CI/AE international sectors will be adjusted as follows:
- The applicable fare for a stretcher passenger : The highest one-way RBD Y economy published adult fare shall be applied.
- The applicable fare for a stretcher equipment : 9 times the highest one-way RBD Y economy published adult fare shall be applied.
-
For any questions, please contact our customer services.
-
To cooperate with environmental protection and paperless; the Ministry of the Interior National Immigration Agency, R.O.C.(Taiwan) has recently stepped up efforts to promote the use of Online Arrival Card for travelers entering Taiwan; passengers can fill in before departure in order to save time for immigration clearance.
link: https://niaspeedy.immigration.gov.tw/webacard/ (If unable to submit online, completing the paper Arrival Card is acceptable.) -
Please kindly be advised that the adjustments on seat selection fee of CI/AE international sectors will be effected on/after 08APR2024.
Economy Premium Economy Fare Family Member Card
(*China Airlines Paragon/Emerald can select seats for free.)Standard Seat Preferred Seat Extra Comfort Seat Standard Seat Discount Gold / Elite Plus / Elite Free Short Haul: USD 35
Long Haul: USD 75Short Haul (1): USD 70
Short Haul (2): USD 75
Long Haul: USD 185- Normal / Dynasty Short Haul: USD 25 (Aisle Seat:USD30)
Long Haul: USD 50 (Window/Aisle Seat: USD 60)Basic Gold / Elite Plus / Elite Free Short Haul: USD 35
Long Haul: USD 75Short Haul (1): USD 70
Short Haul (2): USD 75
Long Haul: USD 185Free Normal / Dynasty Short Haul: USD 25 (Aisle Seat:USD30)
Long Haul: USD 50 (Window/Aisle Seat: USD 60)Short Haul: USD 30
Long Haul: USD 65Standard Gold / Elite Plus / Elite Free Short Haul: USD 35
Long Haul: USD 75Short Haul (1): USD 70
Short Haul (2): USD 75
Long Haul: USD 185Free Normal / Dynasty Flex Gold / Elite Plus / Elite Free Free Short Haul (1): USD 70
Short Haul (2): USD 75
Long Haul: USD 185Free Normal / Dynasty Remark :Short Haul(1) : Economy CabinShort Haul(2) : Business/Premium Economy Cabin sales as EconomyEconomy Premium Economy Fare Family Member Card
(*China Airlines Paragon/Emerald can select seats for free.)Standard Seat Preferred Seat Extra Comfort Seat Standard Seat Discount Gold / Elite Plus / Elite Free USD 15 USD 30 - Normal / Dynasty USD 10 Basic Gold / Elite Plus / Elite Free USD 15 USD 30 Free Normal / Dynasty USD 10 USD 15 Standard Gold / Elite Plus / Elite Free USD 15 USD 30 Free Normal / Dynasty Flex Gold / Elite Plus / Elite Free Free USD 30 Free Normal / Dynasty -
Please kindly be advised that the adjustments on prepaid excess baggage discount of CI/AE international sectors from 15% to 10% off will be effected on/after 01FEB2024.