Recompensas em passagens

• You may redeem reward tickets with the mileage accumulated in your account or transfer miles to relatives and friends for redemption. (Please refer to Mileage Transfer)

Round-Trip Reward Ticket

One-Way Reward Ticket

Redemption Levels for Domestic Reward Ticket

1. To protect your benefits, please contact the Mandarin Airlines Customer Service Call Center to make a reward ticket reservation first, then go to the Mandarin Airlines airport counter to issue a reward ticket.
2. For domestic reward tickets, the tickets should be separated with international flights, and ticket issuance is only available at Mandarin Airlines airport counters or Mandarin Airlines' ticketing office in Taipei.
3. Please use the name shown on the passport when making a reservation. Be sure to bring the passengers’ passport to check-in at the airport.
4. To refund domestic reward tickets, a handling fee of TWD100 will be charged. Please contact Mandarin Airlines Service Call Center.
5. Reward tickets are not permitted to travel during the Chinese New Year.For details about other embargo periods, please see "Ticket information" on Mandarin Airlines website.

1. Members who have a confirmed cabin upgrade booking or an issued reward ticket and have not yet traveled.
   • If the itinerary remains unchanged, the booking or ticket can be used as usual without being affected.
   • For booking cancellations, reissuances, or refunds, please refer to “Mileage Refund for Reward Ticket Reissuance, Refunds, and Cabin Upgrade Cancellations” below.
     
     
2. Members who have an unused cabin upgrade or reward ticket award number in their account.
   The award will be automatically converted into equivalent miles and credited to the member’s account. The validity of the miles will be extended by one year from the original award’s expiry date and end on the last day of that month.
   Ex: Original validity until 2026/5/1 → Extended to 2027/5/31
   
   
3. Members who hold a cabin upgrade or reward ticket award number for a booking that is still waitlisted, where the upgrade has not yet been confirmed or the reward ticket has not yet been issued.
   The award will be automatically converted into equivalent miles and credited to the member’s account. The validity of the miles will be extended by one year from the original award’s expiry date and end on the last day of that month. Once a booking is confirmed, the required miles will be deducted when the member processes a cabin upgrade or issues a reward ticket.
   Ex: Original validity until 2026/5/1 → Extended to 2027/5/31
   
   
4. Members who hold an unused upgrade or renewal gift
   The system will convert the award into one Cabin Upgrade Voucher and credit it to the member’s account. The Cabin Upgrade Voucher will retain the same validity period as the original award.
   
   
5. When an award is converted or refunded into miles or a Cabin Upgrade Voucher, it will be credited to the award holder’s membership account.

1. Refunds for Reward Tickets Issued on or Before the launch of the new membership program
   • Totally unused ticket：The award will be automatically converted into equivalent Miles and credited to the member’s account. The validity of the miles will be extended by one year from the original award’s expiry date and end on the last day of that month.
   • Partially unused ticket：A partially used reward ticket is not eligible for refunds.
     ※ For reward ticket refunds, a handling fee of TWD 1,500 (or the equivalent amount in local currency) will be charged. If only unused taxes are refunded, no handling fee will be charged.
   
   
2. Reissuance for Reward Tickets Issued on or Before the launch of the new membership program
   • Totally unused ticket： When reissuing a reward ticket, the system will automatically convert the award into equivalent miles and credit them to the member’s account. The validity of the miles will be extended by one year from the original award’s expiry date and will expire on the last day of that month. The required mileage for the new itinerary will then be recalculated and deducted accordingly.
   • Partially unused ticket：Reissuance is not permitted.
   • ※ For reward ticket reissuance, a handling fee of TWD 1,500 (or the equivalent amount in local currency) will be charged. Members requesting reward ticket reissuance are responsible for all related taxes, surcharges, or exchange rate differences. The fuel surcharge and taxes will be recalculated based on the rates applicable on the date of reissuance.
     
     
3. Cancellation for Cabin Upgrade Bookings Completed on or Before the launch of the new membership program
   • Award Number：The award will be automatically converted into equivalent miles and credited to member’s account. The validity of the miles will be extended by one year from the original award’s expiry date and end on the last day of that month. If the itinerary is changed, the required miles for the new itinerary will be recalculated and deducted accordingly.
   • Upgrade or Renewal Gift：The system will convert the award into one Cabin Upgrade Voucher and credit it to the member’s account. The Cabin Upgrade Voucher will remain the same validity period as the original award. If the itinerary is changed, members are required to use the Cabin upgrade voucher to make a new upgrade booking.
     
     
4. Mileage and Cabin Upgrade Voucher Refund Policy
   • Miles or cabin upgrade vouchers that have expired will not be refunded. This applies to reward ticket refunds, reissuance, and cabin upgrade booking cancellations.
   • The above miles and cabin upgrade vouchers will be credited to the award holder’s membership account.

• A Ticket Name Change fee of TWD600 or USD 20 (or the equivalent currency) will be charged for the eligible cases.

• A reward ticket can be reissued to an itinerary with a different mileage requirement.
• When reissuing a ticket, the system will automatically refund the miles that are still valid on the date of reissuance to the ticket holder’s membership account, and will recalculate and deduct the miles required for the new itinerary.
• A handling fee of TWD1,500 (or the equivalent amount in local currency) will be charged for reissuing a reward ticket. Members requesting reward ticket reissuance are responsible for all related taxes or any other surcharges and fuel surcharge and tax will be priced again based on the date of re-issuance.
• To reissue a reward ticket, please contact China Airlines Customer Service Call Center or Branch Offices prior to departure. Airport ticketing counters and China Airlines website are not available.
• The service fee will be waived for a reward ticket of a member with Paragon at the time of application.
• Reward ticket can not be endorsed to other airlines . Once any part of a reward ticket has been used, reissuance is not acceptable.

• Application for Reward Tickets refund can be submitted online via CI website -Manage Booking/Refund Tickets option, or please contact China Airlines branch offices. Airport ticketing counters are not available.
• To refund a totally unused reward ticket, a handling fee of TWD1,500 (or the equivalent amount in local currency) will be charged. Miles that remain valid on the date the refund process is completed will be refunded to the ticket holder’s membership account, and unused taxes will be refunded accordingly. If all miles have expired, only unused taxes will be refunded, and no handling fee will be charged.
• The service fee will be waived for a reward ticket of a member with Paragon at the time of application.

• For tickets issued before the launch of the new membership program : To refund a partially unused reward ticket, miles cannot be refunded. Only unused taxes will be refunded, and no handling fee will be charged.
• For tickets issued after the launch of the new membership program : To refund a partially unused reward ticket, the miles required for the used segments will be deducted. Miles that remain valid on the date the refund process is completed will be refunded to the ticket holder’s membership account, and unused taxes will be refunded accordingly. A handling fee of TWD1,500 (or the equivalent amount in local currency) will be charged. If no miles are refundable, only unused taxes will be refunded, and no handling fee will be charged.
  ※ If a reward ticket includes connecting flights and the first sector of either the outbound or inbound journey has been used, that portion of the itinerary will be considered used, and the corresponding miles will not be refunded.