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  • CI/AE Flight Operation Information 2023년 01월 31일

    The information you're looking for has been moved the new page. 

    Please click here.

  • Notice for travelers to/from Auckland for adverse weather condition 2023년 01월 27일
     
    Due to thunderstorm and flooding in Auckland, China Airlines would like to remind those passengers to/from Auckland to check the latest flight status before going to the airport.
    Please check the flight status via our website, download China Airlines App, or register for SMS notification to receive the latest updates. Thanks for your understanding and cooperation.
     
     
    Flight StatusFlight Information




    CI Mobile APP
    		Flight Messaging
    		Branch office
    		Flight Delay/Cancellation Certificate

    China Airlines Service Hotline

    LocationService hotline
    		Opening time
    Taipei(Taiwan) 412-9000
    +886-2-412-9000    		Mon-Fri (GMT+8) 08:00~18:30
    Holidays(GMT+8) 08:30~17:30
    Japan
    		+81-3-6378-8855Monday to Friday 09:00 - 12:00, 13:00 - 17:30
    (Closed on Sat, Sun, and National Holidays)
    HongKong+852-2868-2299Mon-Fri (GMT+8) 08:30~18:30
    Sat, Public Holiday (GMT+8) 08:30~17:00
    (Sun closed)
    China+86-400-888-6998Daily (GMT+8) 08:30~17:30
    U.S.A+1-800-227-5118Mon-Fri(GMT-8/PT) 6:00~18:00 
    Holidays(GMT-8/PT) 07:00~15:30

    Airport contact information

    AirportContact information

    Taoyuan International Airport

    (TPE)

    		Service hotline
    		(+886) 03-398-3728
    Terminal 1(+886) 03-398-2143
    Terminal 2(+886) 03-398-3274
    Taichung airport (RMQ)(+886)  04-261-55000
    Kaohsiung International Airport (KHH)(+886)  07-805-1371
    (+886)  07-805-1368

    China Airline - HongKong

    (HKG)

    		Customer service HongKong
    		+852-2868-2299
    HongKong international Airport+852-2769-8391
    Mandarin Airlines
    		Customer service
    		+886-2-412-8008
    Domestic Airports information
    		Click here for more details
    　

    　

  • Reminders for Airport check-in and custom procedures earlier during the Lunar New Year Holidays. 2023년 01월 18일
    Due to the large number of passengers flying during the Lunar New Year Holidays, we kindly remind you to go to the airport earlier for your check-in process.
    To shorten your waiting time, kindly note the following points:
    1. Before heading to the airport, please complete the Online Self-Check-In on China Airlines' official website.
    2. Before heading to the airport, well-prepare the required entry documents for each region/country's immigration regulations and complete the registration such as applications download or online customs pre-clearance procedures.
    3. Clearly acknowledged your free baggage allowance and special baggage check-in rules beforehand to save time for repacking your baggage.
    4. Clearly acknowledged the transport rules of dangerous goods (e.g. lighters, lithium batteries, mobile power, etc.) to avoid for possible baggage recheck-in.
    5. Counter check-in service closing time will be 60 minutes before flight departure.

    May we remind you, after checked-in your baggage, please proceed to security inspection as well as customs procedures ,then go to the boarding gate for waiting in advance.
  • Important Notice for passengers departing from Mainland China and transiting via Taiwan 2023년 01월 11일
    Chinese passport holders departing from Mainland China and transiting via Taiwan to a third country must prepare the necessary travel documents for inspection.
  • 한국출발 유류할증료 안내(23년 1월 1일부) 2023년 01월 01일

    2023년 1월 1일부(발권일 기준) 대권거리 기준으로 적용되는 중화항공의 한국출발 국제선 유류할증료(Fuel Surcharge)를 아래와 같이 안내드립니다.

    1. 한국 출발 국제선 대권거리 적용 유류할증료(편도 운임 기준) 

    대권거리 (Mile)한국 출발 노선
    (서울/부산 출발)    		유류할증료(편도)
    700 ~ 1400대만
     (타이베이/가오슝/송산)    		USD27
    (약 KRW35,100)

    2. 이원구간 지역별 유류할증료(편도 운임 기준) 

    지역유류할증료(편도)
    대만 - 미주USD100
    (약 KRW130,000)
    대만 - 유럽/인도/대양주USD100
    (약 KRW130,000)
    대만 - 기타노선(동남아, 홍콩 등)USD30
    (약 KRW39,000)

    ※ 유류할증료는 발권일 기준 환율이 적용되어 원화금액은 상이할 수 있습니다.
    ※ 한국 출발이 아닌 해외 출발의 경우 해당 출발 국가의 유류할증료 규정이 별도로 적용됩니다.

  • For travel date on/after 28DEC 2022, children and infant free baggage allowance, oversized policy for musical instrument and packing regulations of sporting equipment of CI/AE international sectors will be adjusted. 2022년 12월 27일
    1. In additional to the original free baggage allowance, children and infants (no matter if occupying a seat or not occupying a seat) can check-in one collapsible stroller free of charge.
    2. Adjust oversized regulations for check-in musical instrument to be one piece of excess baggage charge rate should be applied if the total dimensions of each musical instrument exceed 158cm(62in), provided that it can be accepted as checked baggage subject to space availability of cargo cabin on the flight.
    3. Packing regulations of sporting equipment are adjusted as follows: (Bicycles/Sporting Firearms & Ammunition remain unchanged)

    ●Surfboard/Windsurfing Equipment and Body-board/Canoe and Kayak
      Need to contact CI offices for giving information of the weight and dimensions of your equipment at the time of booking, so we can determine if it is can be accepted for  transportation.
      All contents in one container must be packed with bubble wrap or any other packing material which could be helpful in protecting package contents from colliding with each  other.

    ●Scuba Diving Equipment
      Need to contact CI offices our call center at the time of booking.
      Scuba tank must be empty.
      All contents in one container must be packed with bubble wrap or any other packing material which could be helpful in protecting package contents from colliding with each  other.

    ●Golf/Angling and Fishing Equipment/Snow ski and Water ski or Wakeboard Equipment/Hockey and Lacrosse Equipment/Archery Equipment Bowling Equipment/
      Hang-gliding Equipment/Kitesurfing Equipment/Paragliding Equipment
      Need to contact CI offices at the time of booking.
      All contents in one container must be packed with bubble wrap or any other packing material which could be helpful in protecting package contents from colliding with each  other.

  • CI/AE Ticket handling Guideline for flight cancellation/delay/advance 2022년 12월 22일
     
    ApplicationCI/AE Flight cancellation or irregularity
    EligibilityPassengers holding CI/AE valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Application DateMust file applications on/before 31MAR23.
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including over-counter charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the over-counter charge, shall be waived once. 
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Prepaid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Discount TicketsDiscount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding their flights at airports due to suspected infection of pneumonia or respiratory syndrome.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Check-in Counter in Shanghai Pudong International Airport( PVG) Change Notic 2022년 12월 19일
    Starting from December 16, 2022, the passenger check-in counter of China Airlines at Shanghai Pudong International Airport (PVG) will be transferred to counter row E instead of row B at the terminal 2. Thank you for your attention.
  • 한국출발 유류할증료 안내(22년 12월 1일 부) 2022년 12월 01일

    2022년 12월 1일부(발권일 기준) 대권거리 기준으로 적용되는 중화항공의 한국출발 국제선 유류할증료(Fuel Surcharge)를 아래와 같이 안내드립니다.

    1. 한국 출발 국제선 대권거리 적용 유류할증료(편도 운임 기준) 

    대권거리 (Mile)한국 출발 노선
    (서울/부산 출발)    		유류할증료(편도)
    0700 ~ 1400대만
    (타이베이/가오슝/송산)    		USD34
    (약 KRW47,600)

    2. 이원구간 지역별 유류할증료(편도 운임 기준) 

    지역유류할증료(편도)
    대만 - 미주USD110
    (약 KRW154,000)
    대만 - 유럽/인도/대양주USD110
    (약 KRW154,000)
    대만 - 기타노선(동남아, 홍콩 등)USD50
    (약 KRW70,000)

    ※ 유류할증료는 발권일 기준 환율이 적용되어 원화금액은 상이할 수 있습니다.
    ※ 한국 출발이 아닌 해외 출발의 경우 해당 출발 국가의 유류할증료 규정이 별도로 적용됩니다.

  • CI/AE Ticket handling Guideline for CI KHH-PVG flight cancellation 2022년 11월 22일
    Application:Passengers holding CI/AE valid tickets including Dynasty Flyer Program Award Ticket with confirmed bookings on CI KHH-PVG flights between 01JAN'23~28FEB'23 were affected by the flight cancellation.
    Application Date:Must file applications on/before 31MAR23.
    Change:A. CI flights KHH to PVG
        (a) Within ticket validity, it is permitted to reschedule to any TWN to PRC/HKG flights operated by CI/AE provided that booking class remains unchanged,
              and the fare/tax/booking service charge differences and reissue charge including over-counter charge shall be waived once.
        (b) Within ticket validity, the fare/tax differences incurred by the other changes except for Change A (a) mentioned above shall be paid by passengers,
              and the booking service charge difference and the reissue charge including over-counter charge shall be waived once.
    B. CI flights PVG to KHH
        (a) Within ticket validity, it is permitted to reschedule to any PRC/HKG to TWN flights operated by CI/AE provided that booking class remains unchanged,
              and the fare/tax/booking service charge differences and reissue charge including over-counter charge shall be waived once.
        (b) Within ticket validity, it is permitted to reschedule to SHA/PVG to TWN via HKG(non-stopover) provided that MU/CX flight from SHA/PVG to HKG is rebooked and the booking class on CI/AE HKG to TW flights is unchanged as
              original PVG to KHH flights. Under this circumstance, the fare/tax/booking service charge differences and reissue charge including over-counter charge shall be waived once.
        (c) Within ticket validity, the fare/tax differences incurred by the other changes except for Change B (a)(b) mentioned above shall be paid by passengers,
    and the booking service charge difference and the reissue charge including over-counter charge shall be waived once.
    Refund:(a) For wholly unused tickets: Full refund shall be performed without imposing any refund charge.
    (b) For partially used tickets: Refund charge shall be waived, and calculation of residual refund value shall be based on involuntary refund procedures.
    Ancillary Fee:(a) Chargeable Seat: Chargeable seat EMD shall be refunded without imposing any service charge.
    (b) Pre-paid excess baggage: Pre-paid excess baggage EMD shall be refunded without imposing any service charge.
    Group/Discount Tickets:Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency.