Reisadvies
- TitelPublicatiedatum
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Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon DANAS 5 jul, 2025
Application CI/AE Flight cancellation, delay or advance over 3 hours Eligibility Passengers holding CI/AE valid tickets issued on/before 05JUL25 with confirmed bookings on affected flights, must submit applications on/before 06OCT25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Due to the impact of Typhoon DANAS, China Airlines flights to/from Kaohsiung on 06Jul2025 may be subject to schedule changes. Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the latest updates.
Schedule Change Flight Messaging Flight Departure/Arrival Certificate China Airlines Service Hotline
Location Service hotline Opening time Taipei (Taiwan) 412-9000
+886-2-412-9000Mon-Fri (GMT+8) 08:00~18:30
Holidays(GMT+8) 08:30~17:30Japan +81-3-6378-8855 Monday to Friday 09:00 - 12:00, 13:00 - 17:30
(Closed on Sat, Sun, and National Holidays)HongKong +852-2868-2299 Mon-Fri (GMT+8) 08:30~18:30
Sat, Public Holiday (GMT+8) 08:30~17:00
(Sun closed)China +86-400-888-6998 Mon-Fri (GMT+8) 08:30~18:30
Sat, Public Holiday (GMT+8) 08:30~17:00
(Sun closed)U.S.A +1-800-227-5118 Mon-Fri(GMT-8/PT) 6:00~18:00
Holidays(GMT-8/PT) 07:00~15:30Airport contact information
Airport Contact information Taoyuan International Airport
(TPE)
Service hotline (+886) 03-398-3728 Terminal 1 (+886) 03-398-2143 Terminal 2 (+886) 03-398-3274 Taichung airport (RMQ) (+886) 04-261-55000 Kaohsiung International Airport (KHH) (+886) 07-805-1371 (+886) 07-805-1368 China Airline - HongKong
(HKG)
Customer service HongKong +852-2868-2299 HongKong international Airport +852-2769-8391 Mandarin Airlines Customer service +886-2-412-8008 Domestic Airports information Click here for more details -
China Airlines now offers free messaging on A321neo aircraft, making it easy to stay connected anytime. For further information, please refer to the Wi-Fi Onboard redemption instructions.
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Effective May 28, 2025, China Airlines will operate the Kaohsiung–Singapore (CI757/CI758), Kaohsiung–Manila (CI711/CI712), and Kaohsiung–Bangkok ( Certain days of week ,CI839/CI840) services using aircraft featuring the Mandarin Airlines livery.
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Handling Guidelines for to/from Europe tickets caused by Conflict between India and Pakistan 7 mei, 2025
Application CI/AE flights cancellation/irregularity time over 2 hours to/from Europe caused by Conflict Between India and Pakistan Eligibility Passengers holding CI/AE valid tickets with confirmed bookings to/from Europe on/after 06May (Change regulations are applicable to Dynasty Flyer Program Award Ticket) Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that Booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
China Airlines has activated the relevant protocols in response to the force majeure /extraordinary circumstance caused by the Indo-Pakistani conflict. To ensure the safety of all travelers, crew members, and aircraft within the area affected by this international situation, the following flight changes have been made after an expert assessment:
Flights CI61 (Taoyuan - Frankfurt) and CI73 (Taoyuan - Amsterdam) on May 6 were diverted to Bangkok where they received a change of crew and refueled before returning to Taipei. These flights will continue onto their original destination once a new route is planned to avoid the affected region. Flights CI67 (Taoyuan - Prague) and CI75 (Taoyuan - Rome) on May 6 have been canceled. Flight CI82 (London - Taoyuan) on May 6 was diverted to Prague where it received a change of crew and refueled before returning to Taoyuan. Flight CI81 (Taoyuan - London) on May 7 has been canceled.
China Airlines is continuing to monitor the situation and adjusting flight schedules as necessary. For the latest flight changes, please visit the China Airlines website, use the CAL mobile app, or register for SMS notification. We thank all travelers for their patience and understanding.
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Aanpassingen van de tariefregels voor niet-begeleide minderjarigen op internationale vluchten van CI/AE worden als volgt van kracht voor tickets die zijn uitgegeven op of na 8 mei 2025:
- Tarieven:
● Met uitzondering van RBD L dienen niet-begeleide minderjarigen een ticket voor volwassenen te kopen en ook een mijlenupgrade toe te passen met boekingsbevestiging (RBD-I/P) en een awardticket (RBD-O/Z/X).
● Tickets met korting (ID/AD/GE/RG/DM/CG) zijn niet van toepassing.
● Deze regel is ook van toepassing wanneer minderjarigen met een volwassene in een andere cabine reizen. - Kosten voor wijzigingen/annulering: Verwerkt volgens de relevante ticketvoorschriften.
- Tarieven:
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China Airlines kindly reminds passengers that some commonly used medications, food products, or health supplements may be restricted or require declaration upon entry, depending on the destination. To ensure a smooth journey, we recommend reviewing the customs and entry regulations of your destination before departure.
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- Als u een ticket heeft dat is uitgegeven door een reisbureau en u wilt uw reisplan wijzigen, moet u dat reisbureau vragen om het ticket opnieuw uit te geven.
- Met ingang van 23 april 2025: als u een ticket heeft dat is uitgegeven door een reisbureau en u wilt dat onze ticketbalie, klantenservice of de luchthaven dat ticket opnieuw uitgeeft, dan bedraagt de toeslag voor heruitgifte TWD 2000 of het equivalent van USD 60 per ticket, boven op de wijzigingskosten en de verschillen tussen de belasting- en vluchttarieven. (De toeslag is niet aftrekbaar en wordt niet terugbetaald.)
- Controleer vóór vertrek of uw ticket overeenkomt met de bevestigde reservering. Zo voorkomt u dat u naar de balie op de luchthaven gaat zonder bevestigde boeking en deze toeslag moet betalen.
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China Airlines’ Commitment: Aviation Safety as our top priority and Respectful workplace for employee 16 apr, 2025China Airlines (CAL) is committed to providing a punctual and safe flying experience with a spirit of dedication. The flight schedule or type of aircraft may be, however, subject to change due to unforeseen and uncontrollable force majeure factors such as aircraft maintenance, weather condition etc. In accordance with China Airlines (CAL) General Conditions of Carriage, China Airlines’ (CAL) responsibilities include transportation, rerouting, or refunding, with every effort made to minimize the impact on our customer. When necessary, the type of aircraft may be substituted without prior notice. China Airlines (CAL) shall not be held liable for any delays caused by circumstances beyond its control or by event that are not reasonably foreseeable. Nevertheless, we remain dedicated to providing appropriate service measures to our customers.
It is important for China Airlines (CAL) to ensure a dignified and friendly workplace for every employee. Our staff aims to serve every customer in a professional and courteous manner at all times. We sincerely call on all customers to help foster a climate of mutual respect in communications. Any threatening, harassing, abusive or irrational behavior toward our employees will be subject to necessary legal action to ensure a safe and friendly workplace for our employees.
