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Refund Tickets

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Terms and Conditions

    • Online refund is only for un-used tickets purchased from this website. Refund may be applied on the next day and within two years of the purchase date (local time of the departure station). The refund amount will be reimbursed to the account number used in the original purchase.
    • These are not applicable for online refund: partially used tickets, Dynasty Flyer Program award tickets, and tickets in conjunction with valid Additional Purchase (THSR, Chargeable Seat, Pre-paid Excess Baggage, etc.). Please contact our branch office for refund request.
    • Passengers holding tickets do not cancel reservations, do not show up for the flights or do not board their flights after completion of the check-in process, can not apply for the tickets refund on CI website. Please contact our branch office for refund request.
    • Once you changed reservation online, please proceed to our branch office for your ticket refund.
    • Your refund will be credited back to the original method of payment within 7 days after the refund is applied online, but the duration of reimbursement will subject to card-issuing banks handling procedures, and the refund service charge will be deducted from original amount.
    • Tickets to/from USA, a full refund without service charge will be given if the refund request is submitted within 48 hours after ticket purchase and the reservation was made one week or more prior to a flight's scheduled departure.
    • Tickets commencing from Korea, if the refund is made 10 days or more prior to first flight sector departure date, may be cancelled without service charge within 7 days after purchase. Please contact our Korean office for details.
    • To apply for refund on "duplicate ticket purchase" reason, both tickets must be purchased from this website, have exactly same departure and arrival station/date/flight number) and ticket name . (eg. TPE-NRT/CI100 and TSA-HND/CI223 are not applicable for duplicate purchase). If application does not meet the requirement above or the ticket fare to keep is lower than the ticket to refund, the service fee will not be waived.
    • Children and infant need to travel with at least one parent or guardian who is 18 years of age or older.
    • If you have purchased Chubb Insurance product along with air ticket via China Airlines website, please note all insurance related information including change and refund should contact Chubb Insurance directly.
    • China Airlines Data Privacy & Security Statement

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