Travel Advisory
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- If you have a ticket issued by a travel agency and wish to change your itinerary, please contact the original issuing travel agency for reissuance.
- Effective from April 23, 2025, if you have a ticket issued by a travel agency and wish to reissue at our ticketing counter, customer service center or airport, in addition to the original ticket change fee and fare/tax differences, an additional Reissue Service Charge TWD 2000 or equivalent USD 60 will be collected per ticket. (The charge is non-discountable and non-refundable.)
- Please confirm that your ticket matches the confirmed reservation before departure to avoid going to the airport counter without a confirmed booking, which may incur this fee.
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China Airlines’ Commitment: Aviation Safety as our top priority and Respectful workplace for employee 16 Apr, 2025China Airlines (CAL) is committed to providing a punctual and safe flying experience with a spirit of dedication. The flight schedule or type of aircraft may be, however, subject to change due to unforeseen and uncontrollable force majeure factors such as aircraft maintenance, weather condition etc. In accordance with China Airlines (CAL) General Conditions of Carriage, China Airlines’ (CAL) responsibilities include transportation, rerouting, or refunding, with every effort made to minimize the impact on our customer. When necessary, the type of aircraft may be substituted without prior notice. China Airlines (CAL) shall not be held liable for any delays caused by circumstances beyond its control or by event that are not reasonably foreseeable. Nevertheless, we remain dedicated to providing appropriate service measures to our customers.
It is important for China Airlines (CAL) to ensure a dignified and friendly workplace for every employee. Our staff aims to serve every customer in a professional and courteous manner at all times. We sincerely call on all customers to help foster a climate of mutual respect in communications. Any threatening, harassing, abusive or irrational behavior toward our employees will be subject to necessary legal action to ensure a safe and friendly workplace for our employees.
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Application Passenger requests due to Thailand and Myanmar earthquake Eligibility Passengers holding CI/AE valid tickets issued on/before 28MAR25 with confirmed bookings to/from BKK/CNX /RGN between 28MAR-15APR25, must submit applications on/before 30JUN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to or after the originally booked flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Due to Heathrow Airport has announced that there’s a fire at an electrical substation supplying the airport.
China Airlines would like to remind those passengers to/from London on 21MAR/CI081 should be advised to check the latest flight status before going to the airport.
Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the lastest updates.
Thanks for your under standing and cooperation.
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From 30th March 2025, the closing time of the Check-In Counter at TSA Airport changes to 60 min before the schedule departure time. 14 Mar, 2025From 30th March 2025, all China Airlines and Mandarin Airlines’ international flights from Taipei Songshan Airport (TSA), counter closing time changes to 60 minutes before the schedule departure time. For more information please click here.
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Handling guideline for CI61/CI62 flight cancellation caused by German Trade Union Verdi Strike 8 Mar, 2025
Application CI/AE Flight cancellation Eligibility Passengers holding CI/AE valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Prepaid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Discount Tickets Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Brisbane affected by Tropical Cyclone Alfred 4 Mar, 2025
Application CI/AE Flight cancellation, delay or advance over 3 hours Eligibility Passengers holding CI/AE valid tickets issued on/before 04MAR25 with confirmed bookings on affected flights, must submit applications on/before 05JUN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Starting from March 1st 2025, passengers departing from Incheon Airport must adhere to the following new regulations for carrying power banks:
the ports of the power banks should be covered with insulating tape or protective covers or placed in transparent zip-lock bags or protective pouches, and carried on person or placed in the seat pocket in front. -
Power banks and spare lithium batteries must not be used or charged during the flight from March 1, 2025. 26 Feb, 2025For flight safety, power banks and spare lithium batteries must not be placed in your check-in baggage and should be adequately packaged in your carry-on baggage. Power banks and spare lithium batteries must not be used or charged during the flight. In addition, It is recommended that you do not store power banks in overhead compartments on board.
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Effective from the ticket issuance date of March 5, 2025, our company (CI/AE) will adjust the fare regulations for unaccompanied minors on international routes as follows:
- Applicable Fares: Excluding RBD L, Unaccompanied Minors may issue a child fare ticket; minors travel with adults in different cabins also apply the same rule and applying mileage upgrade with confirm booking (RBD-I/P) and award ticket (RBD-O/Z/X).
- UM Service Fee: In addition to the children's tickets, please contact our company at least 72 hours before the flight departure (excluding holidays) to apply for and pay the unaccompanied minor service fee according to the route and cabin.
Short Haul (Including Australia to/from New Zealand) Long Haul Economy Class USD300 (TWD10,000 / CAD450) USD700 (TWD23,500 / CAD1,025) Premium Economy Class USD350 (TWD12,000 / CAD525) USD1,000 (TWD33,000 / CAD1,475) Business Class USD400 (TWD13,500 / CAD600) USD1,700 (TWD56,500 / CAD2,500) - If the passenger's itinerary includes a transfer in Taipei, only one unaccompanied minor service fee will be charged. However, if there is a stopover in Taipei, the service fee will be charged separately for each segment.
- Mileage upgrade passengers need to pay the unaccompanied minor service fee according to the actual cabin.
- If the unaccompanied minor service is canceled before the flight departure, the service fee will be fully refunded. If canceled after the flight departure, a 10% handling fee will be charged for the refund of this service fee. (Note: The refund for the passenger's ticket will still be processed according to the ticket rules)
- When passengers change their travel date or flight, the unaccompanied minor service fee for the new itinerary must be paid, and the service fee for the original itinerary will be fully refunded.
