Baggage Irregularity Handling
If your checked baggage is delayed, wholly or partially lost or damaged, please report the incident to our local airport office or ground handling agent immediately upon arrival. If you have left the airport, you can prepare relevant documents to contact Baggage Office (please click Worldwide Airports), or you can click the LINK to declare. Please note that claims for partially lost or damaged baggage must be submitted within seven (7) days (from the day following the date when the baggage was retrieved by the customer). Claims for delayed or wholly lost baggage must be submitted within twenty-one (21) days (from the day following the date when the baggage was scheduled to arrive).
If your trip involves more than one carriers, please follow International Air Transport Association (IATA) practices and contact your trip's last carrier for any delayed delivery, damage, or missing baggage problems.