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Wi-Fi Onboard

　

All Travelers, All Cabins, All Routes - A New Complimentary Wi-Fi Onboard Experience
Starting August 1st, stay connected above the clouds.

  • Available to all passengers flying on B777, A350, and A321neo aircraft across long-haul and regional routes.
    Premium Business Class & Premium Economy Class: Enjoy unlimited browsing throughout your flight
    Economy Class: Stay in touch with free messaging
  • Exclusive Member Benifits
    Paragon, Emerald, and Gold members enjoy unlimited browsing in all cabin classes, on any eligible flight.
  • No pre-flight setup needed—just board, connect, and stay online.

Complimentary Wi-Fi

Applicable to China Airlines / Mandarin Airlines self-operated flights on B777, A350, and A321neo aircraft.

Passenger Eligibility / BenefitsUnlimited BrowsingFree Messaging
(LINE, WeChat, Messenger, iMessage, WhatsApp, etc.)
Premium Business Class✔✔
Premium Economy Class✔✔
Economy Class
✔
Paragon / Emerald / Gold member✔✔

How to use







Enable Airplane Mode

Switch your mobile device to airplane mode, turn on Wi-Fi, and connect to Wi-Fi Onboard.

Passenger Verification

Select the applicable free Wi-Fi plan and follow the on-screen instructions to complete verification.
See step-by-step instructions for your aircraft: B777/A350 or A321neo.

Connect & Enjoy

Enter your email address to start enjoying unlimited internet browsing or free Messaging.

In-Flight Wi-Fi Purchase Plans

Available on: B777, A350, and A321neo aircraft

PlanIn-Flight Price
1-Hour Unlimited InternetUSD 11.95
3-Hour Unlimited InternetUSD 16.95
Full-Flight Unlimited InternetUSD 21.95

Wi-Fi Onboard Mileage Redemption

Available on: B777 and A350 aircraft

Notes

For a smoother Wi-Fi experience, we recommend the following on your personal device:

  1. Enable Low Data Mode or Power-Saving Mode.
  2. Close unused apps running in the background.
  3. Turn off automatic updates, push notifications, and cloud backup functions.
  4. Avoid high-bandwidth activities such as streaming or large file transfers.

※ In-flight Wi-Fi is not suitable for software updates, voice/video calls, cloud access, MMS or SMS messaging, and large media file transfers.

Q&A

Q1: Which aircraft offer the Wi-Fi Onboard service?+
A: We currently offer Wi-Fi Onboard services on B777, A350, and A321neo aircraft. For codeshare flights operated by other airlines, the Wi-Fi service is subject to the provisions of the operating carrier.
Q2: Can I use an internet telephony service (VoIP) onboard?+
A: To maintain the tranquility of the cabin, voice function cannot be used during the flight.
Q3: Can the Wi-Fi Onboard be transferred to another person?+
A: Wi-Fi Onboard access is limited to the eligible passenger for use on the current flight and is non-transferable.
Q4: Can the remaining data/time be used on my next flight?+
A: Both purchased and complimentary Wi-Fi Onboard services are valid solely for the flight on which they were acquired and are not transferable to connecting flights.
Q5: Can I redeem the complimentary Wi-Fi if I use my frequent flyer milages upgrade to business class?+
A: Yes.
Q6: Can infant tickets redeem free Wi-Fi?+
A: Infant tickets are not eligible for free Wi-Fi redemption.
Q7: Can I use two different mobile devices to connect to Wi-Fi at the same time?+
A: The in-flight Wi-Fi plan cannot be used on different mobile devices at the same time. However, you may log out from the first device and switch to another one. To connect multiple devices at the same time, a separate Wi-Fi plan must be purchased.
Q8: Which devices can I use the Wi-Fi Onboard service on?+
A: It can be used by any device that supports Wi-Fi, such as smartphones, laptops, tablets, etc.
Q9: Is the wireless internet service available for the entire duration of the flight?+
A: To comply with the cabin electronic devices handling guideline, please switch your mobile devices into airplane mode after the cabin door is closed, and disable Wi-Fi function until the aircraft altitude reaches 10,000 feet.
Q10: Why is my connection being interrupted?+
A: In-flight Wi-Fi is delivered via satellite communication and may be affected by factors such as the number of users, satellite signal strength, weather conditions, flight route, and regulatory restrictions. As a result, connection speed may be slow or temporarily disrupted.
Q11: What should I do if I experience issues using the Wi-Fi Onboard?+
A：
  • In-flight internet connectivity may be affected by uncontrollable factors such as weather, satellite signals, or technical issues. If you encounter problems after purchasing Wi-Fi onboard, you may report the issue through the designated service provider for the aircraft type you are flying on, using the following methods:
    A321neo (Viasat)：passenger.care@inmarsat.com
    A350/B777 (Panasonic)：ciwihelp@panasonic.aero
    ※ Passengers traveling on A350 aircraft on the Rome (CI075/076) and Singapore (CI753/754) routes who need to report Wi-Fi related issues, please contact the provider Viasat at: passenger.care@inmarsat.com

  • If you use complimentary Wi-Fi Onboard, please note that since it is provided as an experience, no refunds or compensation will be offered.
Q12: Can I still use the Wi-Fi voucher (promo code) I redeemed on or before July 31st?+
A: Yes.