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Services

Check-In and Seat Selection

In addition to airport counters, we provide the "Online Check-in" service on our website and the "KIOSK Self Check-In" service at the airport. Please note that some airports require earlier check-in. Learning about the check-in requirements will make the boarding process easier for you.


Online Check-in Service

The Online Check-in service helps save time at airports. You can check in via the Internet 60 minutes - 48 hours before departure. After checking in, you are provided with options to select your seat. At airports where this service is applicable, you can choose to print the boarding pass yourself or use the mobile boarding pass service. This provides a simple procedure and extra functionalities that allow you to save time at airports.


KIOSK Self Check-In

A Self Check-In Kiosk enables you to quickly check-in for an international flight with your passport and then select your seat. You can also check-in other passengers who share your booking record.

We provide the "KIOSK Self Check-In" service at the International airports in Taoyuan, Kaohsiung, Songshan, Taichung, Hong Kong, Bangkok, Vancouver, San Francisco, Incheon Seoul, Tokyo Haneda, Tokyo Narita, Nagoya, Fukuoka, Osaka, Okinawa, Frankfurt, Log Angeles, London Gatwick and Shenzhen for your choice.

*During the pandemic period, the KIOSK Self Check-in service will be temporarily suspended in Taoyuan, Kaohsiung, Songshan, Taichung and Osaka.


About Inter Airline Through Check-In

When your journey includes airlines having Inter Airline Through Check-In agreement with China Airlines, you can check in for all of your flights at once. If you have any problems with your check-in for connecting flights, please kindly contact airport ground staff for assistance.

China Airlines has Inter Airline Through Check-In agreement with below airlines:

American Airlines (AA), Air Canada (AC), Air France (AF), AeroMéxico (AM), Aerolíneas Argentinas (AR), Alaska Airlines (AS), Alitalia (AZ), JetBlue Airways (B6), British Airways (BA), airBaltic (BT), Air China (CA), Cathay Pacific Airways (CX), China Southern (CZ), Delta Airlines (DL), Shanghai Airlines (FM), Garuda Indonesia (GA), Hawaiian Airlines (HA), Hainan Airlines (HU), Hong Kong Airlines (HX), Japan Airlines (JL), Korean Air (KE), KLM Royal Dutch Airlines (KL), Kenya Airways (KQ), Swiss International Airlines (LX), Middle East Airlines (ME), XiamenAir (MF), Malaysia Airlines (MH), China Eastern (MU), CSA Czech Airlines (OK), Bangkok Airways (PG), Philippine Airlines (PR), Qantas Airlines (QF), TAROM (RO), Scandinavian Airlines (SK), Brussels Airlines (SN), Aeroflot (SU), Saudia (SV), United Airlines (UA), Air Europa (UX), Vietnam Airlines (VN), Virgin America (VX), WestJet (WS).


Manual Check-In Counter

You are welcome to perform check-in with the help of our friendly staff members all over the world. To protect your rights and interests, please make sure that your baggage is checked for the correct flight and destination and that your baggage IDs are the same as those on your receipt.


Seat Selection

After air tickets are booked or issued 90 days before the scheduled departure time, premium business-class/business-class passengers, premium economy-class passengers, and most economy-class passengers can apply the "Seat Selection" function on the China Airlines website to select seats. Seat selection is unavailable for some economy-class passengers. The seat you select will be reserved 60 minutes before the scheduled departure time.

Although we will make every effort to satisfy your seating request, we reserve the right to assign or reassign seats without prior notice due to operation restrictions or other reasons. For more information on seat selection, please contact ourbooking department. 

Remark
Please be informed that starting from June 15, 2018, check-in counter for all CI/AE operating flights (excluding CI/AE code-share flights operated by other code-share partner carriers) and IT129/CI8609 international flights at Taoyuan airport will be closed 60 minutes prior to departure.
Passengers with a seat reservation will be released 80 minutes prior to departure.


Exit Seat Regulations

In order to comply with flight safety regulations and ensure cabin safety, the following passengers are not allowed to sit beside emergency exit doors:

  • Pregnant women or passengers with serious illnesses, poor physical condition, or poor mobility
  • Passengers under the age of 15
  • Passengers who are unable to understand the cabin’s safety alerts or deliver emergency evacuation instructions to other passengers
  • Blind or visual impaired passengers
  • Deaf or hearing impaired passengers
  • Passengers with language barriers who are unable to help others evacuate
  • Passengers with children
  • Deportees and their escorts
  • Passengers with service animals (such as seeing-eye dogs)
  • Passengers with carry-on baggage
  • Passengers who may be injured while performing obligations

If you are assigned a seat beside an emergency exit door when checking in at the counter, please do the following when an emergency occurs and the crew members are unable to offer assistance:

  • Locate the emergency exit door.
  • Identify the emergency exit door's opening mechanism and learn the procedure for opening it.
  • Follow the cabin crew’s verbal instructions, gestures, and actions to help the passengers on board to prepare for evacuation.
  • After removing the emergency exit door, place it properly so that it does not get in the way.
  • Please check whether the slide is usable and after fixing the slide help the other passengers quickly evacuate. (not applicable for window exits or aircraft without slides)
  • Select a safe path to evacuate the plane.

If you are unable or unwilling to provide the aforementioned assistance, please notify our check-in staff or the cabin crew immediately. We will arrange another seat for you.

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