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Mileage Correction and Management

Flight Mileage

Flight Mileage

Flight mileage refers to the mileage members earn by taking the scheduled flights operated by China Airlines, the international scheduled flights operated by Mandarin Airlines, and the applicable flights operated by SkyTeam partner airlines. To ensure that your flight mileage is credited accurately and timely, please give our service personnel both your membership card number and your name (as it appears on your card), when making a reservation yourself or through a travel agent. When checking in at the airport, present your membership card to ensure that your mileage is automatically credited to your account. Further, please retain your ticket copy and boarding pass for six months for the purpose of any future inquiries.

Mileage Correction

Mileage Correction

If you have any questions regarding your flight mileage or mileage deducted for award redemption, please call our local Member Service Hotline within six months of your flight departure. Please provide a photocopy of your ticket (or ticket number if it is an electronic ticket) and your boarding pass as well as your membership card number. China Airlines will verify and correct your mileage within six weeks. If you have taken a China Airlines flight with an issued ticket, you can access Dynasty Flyer Services to correct your mileage online.
Partnership Mileage

Partnership Mileage

If you find any errors in the partnership mileage record, please contact the partner enterprise directly and provide the required documents within 6 months to ask for a correction.

Mileage Summary

To protect members' personal data and rights, members or their trustees, who want to print their mileage history or redemption record beyond one-year period, are required to fill out and sign an Application Form and provide members' passport copy or a certificate of entrustment to China Airlines' counters or fax these documents to China Airlines' Member Service Hotline.

Mileage Query

Mileage Query

You can inquire about your account details at any time at Dynasty Flyer Services.
E-Summary

E-Summary

Members who choose to receive "mileage summaries" via email will receive a monthly updated personal electronic mileage summary whenever there is a change to the mileage. Members receiving mileage summaries via e-mail will not receive statements via post.
Mileage Table Hard Copy

Mileage Table Hard Copy

Effective from December 1, 2008, physical mileage summaries will no longer be sent. Members can obtain the latest mileage update through the customer center, visiting China Airlines' website, or registering an email address to receive e-summaries.
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