China Airlines and Mandarin Airlines Complete the Migration to New Passenger Service System

 

The New Passenger Service System will ensure that the company can continue delivering the service that meets customer needs while fueling the growth momentum for the future. Senior Vice President of China Airlines, H. H. Tung, said, “With the new Passenger Service Systems entering into operation this morning, the services such as online booking, ticketing on China Airlines’ website and Mobile APP have been resumed to normal. The implementation of new system, which covers the areas of reservation, ticketing and inventory, features the airline’s first step to fully integrated end-to-end passenger services system. By introducing new departure control service (DCS) later this year, we will be able to further enhance the customer-focused service to which China Airlines have been devoted. In the first few weeks following the system cutover, we expect our Call Center or reservations worldwide would have higher-than-normal call volume, but please rest assured that we will try our best to meet our customers’ needs.”

 

According to China Airlines, the New Passenger Service System project takes 14 months from the kick-off to the implementation, with thousands of front-line staff joining the training, system testing and business process re-engineering. Well preparation for cutover makes the migration smoothly.