The new program eliminates the use of “Award Numbers.” Miles will now be deducted directly at the time of redemption. Details regarding the refund of miles associated with existing Award Numbers, as well as the procedures for future ticket refunds, reissues, and upgrade cancellations, are outlined below.
Handling Guidelines for Existing Award Numbers
- Members who have a confirmed cabin upgrade booking or an issued reward ticket and have not yet traveled.
- If the itinerary remains unchanged, the booking or ticket can be used as usual without being affected.
- For booking cancellations, reissuances, or refunds, please refer to “Mileage Refund for Reward Ticket Reissuance, Refunds, and Cabin Upgrade Cancellations” below.
- Members who have an unused cabin upgrade or reward ticket award number in their account.
The award will be automatically converted into equivalent miles and credited to the member’s account. The validity of the miles will be extended by one year from the original award’s expiry date and end on the last day of that month.
Ex: Original validity until 2026/5/1 → Extended to 2027/5/31
- Members who hold a cabin upgrade or reward ticket award number for a booking that is still waitlisted, where the upgrade has not yet been confirmed or the reward ticket has not yet been issued.
The award will be automatically converted into equivalent miles and credited to the member’s account. The validity of the miles will be extended by one year from the original award’s expiry date and end on the last day of that month. Once a booking is confirmed, the required miles will be deducted when the member processes a cabin upgrade or issues a reward ticket.
Ex: Original validity until 2026/5/1 → Extended to 2027/5/31
- Members who hold an unused upgrade or renewal gift
The system will convert the award into one Cabin Upgrade Voucher and credit it to the member’s account. The Cabin Upgrade Voucher will retain the same validity period as the original award.
- When an award is converted or refunded into miles or a Cabin Upgrade Voucher, it will be credited to the award holder’s membership account.
Mileage Refunds for Reward Ticket Reissuance, Refunds, and Cabin Upgrade Cancellations
- Refunds for Reward Tickets Issued on or Before the launch of the new membership program
- Totally unused ticket：The award will be automatically converted into equivalent Miles and credited to the member’s account. The validity of the miles will be extended by one year from the original award’s expiry date and end on the last day of that month.
- Partially unused ticket：A partially used reward ticket is not eligible for refunds.
※ For reward ticket refunds, a handling fee of TWD 1,500 (or the equivalent amount in local currency) will be charged. If only unused taxes are refunded, no handling fee will be charged.
- Reissuance for Reward Tickets Issued on or Before the launch of the new membership program
- Totally unused ticket： When reissuing a reward ticket, the system will automatically convert the award into equivalent miles and credit them to the member’s account. The validity of the miles will be extended by one year from the original award’s expiry date and will expire on the last day of that month. The required mileage for the new itinerary will then be recalculated and deducted accordingly.
- Partially unused ticket：Reissuance is not permitted.
- ※ For reward ticket reissuance, a handling fee of TWD 1,500 (or the equivalent amount in local currency) will be charged. Members requesting reward ticket reissuance are responsible for all related taxes, surcharges, or exchange rate differences. The fuel surcharge and taxes will be recalculated based on the rates applicable on the date of reissuance.
- Cancellation for Cabin Upgrade Bookings Completed on or Before the launch of the new membership program
- Award Number：The award will be automatically converted into equivalent miles and credited to member’s account. The validity of the miles will be extended by one year from the original award’s expiry date and end on the last day of that month. If the itinerary is changed, the required miles for the new itinerary will be recalculated and deducted accordingly.
- Upgrade or Renewal Gift：The system will convert the award into one Cabin Upgrade Voucher and credit it to the member’s account. The Cabin Upgrade Voucher will remain the same validity period as the original award. If the itinerary is changed, members are required to use the Cabin upgrade voucher to make a new upgrade booking.
- Mileage and Cabin Upgrade Voucher Refund Policy
- Miles or cabin upgrade vouchers that have expired will not be refunded. This applies to reward ticket refunds, reissuance, and cabin upgrade booking cancellations.
- The above miles and cabin upgrade vouchers will be credited to the award holder’s membership account.
