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A321neo Wi-Fi

China Airlines provides the premium Wi-Fi Onboard and Free Messaging service on A321neo flights, providing you to stay in touch with friends and family at all times during the flight, please find more details about the event below.
A321neo Complimentary Wi-Fi redemption

A321neo Complimentary Wi-Fi redemption

A321neo Complimentary Wi-Fi redemption

Wi-Fi
Package		Free Messaging
Complimentary Wi-Fi
Applicable
Passenger		All Passengers

1. Paragon/Emerald/Gold member (Redemption Period:From now till 30 Jun. 2025)

2. Business Class passengers (The offer is not combinable and can only be used once per flight)

Applicable
flight		A321neo China Airlines/Mandarin Airlines self-operated flights
Applicable Ticket RedeemAll ticketsTicket number begins with 297 or 803
RedemptionFree Messaging can be accessed by connecting to the Wi-Fi Onboard during the flight.The Wi-Fi voucher code may be redeemed either prior to boarding or during the flight.
Redemption
guidelines

1. Please switch to flight mode on your mobile device, enable the Wi-Fi function and connect to the Wi-Fi Onboard. On the login page, kindly select "Paragon/Emerald/Gold member & Business Class Complimentary Wi-Fi Redemption" or "Free Messaging" to proceed.

2. Follow the instructions on the page to complete the redemption and start using your Complimentary Wi-Fi service after connecting.

Notice:
1. Infant tickets are not eligible for redemption.
2. The in-flight Wi-Fi service purchased/redeemed on A321neo aircraft is only available for use during the current flight, and any unused internet data cannot be saved.
3. The complimentary Wi-Fi package is not included with the paid upgrade service offered during online check-in.


Wi-Fi purchase / Mileage Redemption

Wi-Fi purchase / Mileage Redemption

A321neo Complimentary Wi-Fi redemption

Service PlanPriceApplicable to Internet activities (Reference Info)
1hrUSD 11.951 hour continuous use of Wi Fi after logging in
3hrsUSD 16.953 hours continuous use of Wi Fi after logging in
Full FlightUSD 21.95Full flight continuous use of Wi Fi after logging in

Notice:
1. Wi-Fi purchase and mileage redemption services are available for in-flight operation on A321neo flight only.

How to connect to Wi-Fi Onboard

How to connect to Wi-Fi Onboard

※ To comply with the cabin electronics devices handling guideline, please switch your mobile devices into airplane mode after the cabin door is closed, and disable Wi-Fi function until the aircraft altitude reaches 10,000 feet.
step1

Step 1.
Please switch your mobile device to "Airplane Mode", turn on the Wi-Fi function and connect to the "Wi-Fi Onboard".

step1

Step 2.
Once the mobile device is connected to the Wi-Fi Onboard, the Wi-Fi Onboard web page will open automatically. If unable to open the web page on your mobile device, please enter the URL https://onboard.abu.inmarsat.com.

step1

Step 3.
After access to the Wi-Fi Onboard web page, please select your Wi-Fi service plan and follow the steps to input the relevant information to use your Wi-Fi service.

Q & A

Q & A

Q1: Which aircraft offer the Wi-Fi Onboard service?
A: Only A321neo/A350/B777 aircraft types are currently available for in-flight Wi-Fi service. For codeshare flights operated by other airlines, please check with the operating carriers for their service.
Q2: Can I use an internet telephony service (VOIP) onboard?
A: To maintain the tranquility of the cabin, voice function such as Skype cannot be used during the flight.
Q3: Can I transfer my Wi-Fi Onboard coupon to others?
A: The Wi-Fi code is not tied to a specific name, but it’s only valid on certain routes or flights. Please refer to the Wi-Fi redemption instructions and confirmation email for details.
Q4: Can the remaining data/time be used on my next flight?
A:Both purchased and complimentary Wi-Fi services are only valid on the flight sector on which the purchase or redemption was made.
Q5: Can I redeem the complimentary Wi-Fi if I use my frequent flyer milages upgrade to business class?
A: Yes.
Q6: I can't use the Wi-Fi Onboard coupon, can I refund it?
A: Please note that connectivity services may not be available on some of the flights due to the reason of weather conditions, availability of the satellite and technical issues etc, the Wi-Fi code is a promotional gift and cannot be refunded.
Q7: Can I use two different mobile devices to connect to Wi-Fi at the same time?
A: The in-flight Wi-Fi plan cannot be used on different mobile devices at the same time, but you need to log out the first device then switch to another device.  If you need to connect to multiple devices at the same time, another plan must be purchased.
Q8: Which devices can I use the Wi-Fi Onboard service on?
A: It can be used by any device that supports Wi-Fi, such as smartphones, laptops, tablets, etc.
Q9: Is the wireless internet service available for the entire duration of the flight?
A: To comply with the cabin electronic devices handling guideline, please switch your mobile devices into airplane mode after the cabin door is closed, and disable Wi-Fi function until the aircraft altitude reaches 10,000 feet.
Q10: Why is my connection being interrupted?
A: The Wi-Fi connection on board is transmitted via satellite. The number of users, satellite signal strength, weather, and routing may affect the internet connection.
Q11:What should I do if there is a problem with the Wi-Fi Onboard?
A:For any inquiries and comments, please email the corresponding supplier as follows:

A321neo (Viasat): passenger.care@inmarsat.com

A350/B777 (Panasonic): ciwihelp@panasonic.aero

Note: For flights on the A350 to and from Rome (CI075/076) and Singapore (CI753/754), please contact Viasat at passenger.care@inmarsat.com for Wi-Fi inquiries.
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