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A321neo Wi-Fi

China Airlines provides the premium Wi-Fi Onboard and Free Messaging service on A321neo flights, providing you to stay in touch with friends and family at all times during the flight, please find more details about the event below.
A321neo Complimentary Wi-Fi redemption

A321neo Complimentary Wi-Fi redemption

A321neo Complimentary Wi-Fi redemption

Wi-Fi
Package
Free Messaging
Complimentary Wi-Fi
Applicable
Passenger
All Passengers

1. Paragon/Emerald/Gold member (Redemption Period:From now till 30 Jun. 2025)

2. Business Class passengers (The offer is not combinable and can only be used once per flight)

Applicable
flight
A321neo China Airlines/Mandarin Airlines self-operated flights
Applicable Ticket RedeemAll ticketsTicket number begins with 297 or 803
RedemptionFree Messaging can be accessed by connecting to the Wi-Fi Onboard during the flight.The Wi-Fi voucher code may be redeemed either prior to boarding or during the flight.
Redemption
guidelines

1. Please switch to flight mode on your mobile device, enable the Wi-Fi function and connect to the Wi-Fi Onboard. On the login page, kindly select "Paragon/Emerald/Gold member & Business Class Complimentary Wi-Fi Redemption" or "Free Messaging" to proceed.

2. Follow the instructions on the page to complete the redemption and start using your Complimentary Wi-Fi service after connecting.

Notice:
1. Infant tickets are not eligible for redemption.
2. The in-flight Wi-Fi service purchased/redeemed on A321neo aircraft is only available for use during the current flight, and any unused internet data cannot be saved.
3. The complimentary Wi-Fi package is not included with the paid upgrade service offered during online check-in.


Wi-Fi purchase / Mileage Redemption

Wi-Fi purchase / Mileage Redemption

A321neo Complimentary Wi-Fi redemption

Service PlanPriceApplicable to Internet activities (Reference Info)
1hrUSD 11.951 hour continuous use of Wi Fi after logging in
3hrsUSD 16.953 hours continuous use of Wi Fi after logging in
Full FlightUSD 21.95Full flight continuous use of Wi Fi after logging in

Notice:
1. Wi-Fi purchase and mileage redemption services are available for in-flight operation on A321neo flight only.

How to connect to Wi-Fi Onboard

How to connect to Wi-Fi Onboard

※ To comply with the cabin electronics devices handling guideline, please switch your mobile devices into airplane mode after the cabin door is closed, and disable Wi-Fi function until the aircraft altitude reaches 10,000 feet.
step1

Step 1.
Please switch your mobile device to "Airplane Mode", turn on the Wi-Fi function and connect to the "Wi-Fi Onboard".

step1

Step 2.
Once the mobile device is connected to the Wi-Fi Onboard, the Wi-Fi Onboard web page will open automatically. If unable to open the web page on your mobile device, please enter the URL https://onboard.abu.inmarsat.com.

step1

Step 3.
After access to the Wi-Fi Onboard web page, please select your Wi-Fi service plan and follow the steps to input the relevant information to use your Wi-Fi service.

Q & A

Q & A

Q1: Which aircraft offer the Wi-Fi Onboard service?
Q2: Can I use an internet telephony service (VOIP) onboard?
Q3: Can I transfer my Wi-Fi Onboard coupon to others?
Q4: Can the remaining data/time be used on my next flight?
Q5: Can I redeem the complimentary Wi-Fi if I use my frequent flyer milages upgrade to business class?
Q6: I can't use the Wi-Fi Onboard coupon, can I refund it?
Q7: Can I use two different mobile devices to connect to Wi-Fi at the same time?
Q8: Which devices can I use the Wi-Fi Onboard service on?
Q9: Is the wireless internet service available for the entire duration of the flight?
Q10: Why is my connection being interrupted?
Q11:What should I do if there is a problem with the Wi-Fi Onboard?
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