A350 & B777 In-Flight Purchase

We offer a spectrum of on-board Internet service solutions to let you indulge in a roaming service in the air which synchronizes with that on the ground.

Package		Price
	15MB Wi-Fi Onboard  Speed limit is 64 kb/s, not suitable for download pictures, web browsing or video streaming use.	USD$3.25
	1-hour Wi-Fi Onboard  1-hour continuous use of Wi-Fi after logging in Unlimited Data Usage	USD$11.95
	3-hour Wi-Fi Onboard 3-hour continuous use of Wi-Fi after logging in Unlimited Data Usage	USD$16.95
	24-hour Wi-Fi Onboard 24-hour continuous use of Wi-Fi after logging in Unlimited Data Usage	USD$21.95

1. Wi-Fi Onboard service data transmission is through the satellite and will not be available above the Arctic and Antarctic. The disconnection time could last up to 3.5 hours depending on the routes and the season. The speed of Wi-Fi Onboard could vary as it all depends on the availability of the satellite and the number of users which works just like a Wi-Fi system on ground.
2. VoIP applications such as skype and adult sites are not supported by this service.
3. Can't access the service from two separate devices at the same time.
4. Wi-Fi session duration starts from the time of your first log in, and continues even if you log off or lose connectivity temporarily.
5. Detailed information on Privacy/FAQ/Terms of use of Wi-Fi Onboard, please refer to CAL Portal.
6. 15MB Wi-Fi Onboard :
   Keep up with friends and family using messaging apps such as LINE, WhatsApp and more Data limit is 15MB, allowing approx. 2,500 sent messages or 100 minute of sent audio messages Speed limit is 64 kb/s, not suitable for download pictures, web browsing or video streaming. Be sure to turn off the automatic updates function of your mobile device.
7. The in-flight Wi-Fi service purchased/redeemed on A350/B777 aircraft can be used on A350/B777 transfer flights during the validity period, but A321neo can only be used on the same flight. Examples are described below:
   • Example A: I have purchased 24 hours of in-flight Wi-Fi service on the B777 aircraft's flight from LAX to BKK, and I still have 9 hours remaining time when I arrived in Taipei for transfer, and my onward flight to Bangkok is operated by A350 aircraft. Can I continue to use my remaining hours on the connecting flight?
     
     A: Yes, as long as the connecting flight is also operated by A350/B777 aircraft type.
   • Example B: I have purchased 3 hours of in-flight Wi-Fi service on the A350 aircraft's flight from NRT to MNL, and I still have 1 hour remaining time when I arrived in Taipei for transfer, and my onward flight to Manila is operated by A321neo aircraft. Can I continue to use my remaining time on the connecting flight?
     A: No, the remained hours can only be used on the A350/B777 aircraft types for connecting flights.
     
     
   • Example C: I have purchased 300MB of in-flight Wi-Fi service on the A321neo aircraft's flight from TPE to HKG, and I still have 100MB remaining data when I arrived in Hong Kong, and my return flight is also operated by A321neo aircraft. Can I continue to use my remaining data on the return flight?
     A: No, the data plan purchased or redeemed on A321neo aircraft is only available on the current flight.
     
     
8. The in-flight Wi-Fi plan cannot be used on different mobile devices at the same time. If you need to connect to multiple devices at the same time, another plan must be purchased.