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Travel Advisory

  • TitlePublish Date
  • From 30th March 2025, the closing time of the Check-In Counter at TSA Airport changes to 60 min before the schedule departure time. 14 Mar, 2025
    From 30th March 2025, all China Airlines and Mandarin Airlines’ international flights from Taipei Songshan Airport (TSA), counter closing time changes to 60 minutes before the schedule departure time. For more information please click here.
    　
    　
  • Handling guideline for CI61/CI62 flight cancellation caused by German Trade Union Verdi Strike 8 Mar, 2025
     
    ApplicationCI/AE Flight cancellation
    EligibilityPassengers holding CI/AE valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. 
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Prepaid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Discount TicketsDiscount tickets do not apply to the principles above. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Brisbane affected by Tropical Cyclone Alfred 4 Mar, 2025
     
    ApplicationCI/AE Flight cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 04MAR25 with confirmed bookings on affected flights, must submit applications on/before 05JUN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsFree and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • New Regulations for Passengers Carrying Power Banks at Incheon Airport 27 Feb, 2025
    Starting from March 1st 2025, passengers departing from Incheon Airport must adhere to the following new regulations for carrying power banks:
    the ports of the power banks should be covered with insulating tape or protective covers or placed in transparent zip-lock bags or protective pouches, and carried on person or placed in the seat pocket in front.
    　
    　
  • Adjustment for Reissue Service Charge 27 Feb, 2025
    1. If you have a ticket issued by a travel agency and wish to change your itinerary, please contact the original issuing travel agency for reissuance.
    2. Effective for reissue dates on/after March 03, 2025, if you have a ticket issued by a travel agency and wish to reissue at our ticketing counter, customer service center or airport, in addition to the original ticket change fee and fare/tax differences, the additional Reissue Service Charge TWD 3000 or equivalent USD 100 will be collected per ticket. (The charge is non-discountable and non-refundable.)
    3. It is recommended to confirm that your ticket matches the confirmed reservation before departure and avoid going to the airport counter without a confirmed booking to prevent incurring this fee.
  • Power banks and spare lithium batteries must not be used or charged during the flight from March 1, 2025. 26 Feb, 2025
    For flight safety, power banks and spare lithium batteries must not be placed in your check-in baggage and should be adequately packaged in your carry-on baggage. Power banks and spare lithium batteries must not be used or charged during the flight. In addition, It is recommended that you do not store power banks in overhead compartments on board.
    　
    　
  • Adjustments to the charge regulations for Unaccompanied Minors 26 Feb, 2025
    Effective from the ticket issuance date of March 5, 2025, our company (CI/AE) will adjust the fare regulations for unaccompanied minors on international routes as follows:
    1. Applicable Fares: Excluding RBD L, Unaccompanied Minors may issue a child fare ticket; minors travel with adults in different cabins also apply the same rule and applying mileage upgrade with confirm booking (RBD-I/P) and award ticket (RBD-O/Z/X).
    2. UM Service Fee: In addition to the children's tickets, please contact our company at least 72 hours before the flight departure (excluding holidays) to apply for and pay the unaccompanied minor service fee according to the route and cabin.

      Short Haul (Including Australia to/from New Zealand)Long Haul
      Economy ClassUSD300 (TWD10,000 / CAD450)USD700 (TWD23,500 / CAD1,025)
      Premium Economy ClassUSD350 (TWD12,000 / CAD525)USD1,000 (TWD33,000 / CAD1,475)
      Business ClassUSD400 (TWD13,500 / CAD600)USD1,700 (TWD56,500 / CAD2,500)


    3. If the passenger's itinerary includes a transfer in Taipei, only one unaccompanied minor service fee will be charged. However, if there is a stopover in Taipei, the service fee will be charged separately for each segment.
    4. Mileage upgrade passengers need to pay the unaccompanied minor service fee according to the actual cabin.
    5. If the unaccompanied minor service is canceled before the flight departure, the service fee will be fully refunded. If canceled after the flight departure, a 10% handling fee will be charged for the refund of this service fee. (Note: The refund for the passenger's ticket will still be processed according to the ticket rules)
    6. When passengers change their travel date or flight, the unaccompanied minor service fee for the new itinerary must be paid, and the service fee for the original itinerary will be fully refunded.
    　
    　
  • Please beware of scams via phone calls or e-mails. 17 Feb, 2025
    For any questions, please contact our customer services.
  • Travel reminder for CNY 10 Jan, 2025
    Due to the large number of passengers flying during the Lunar New Year Holidays, we kindly remind you to go to the airport earlier for your check-in process. To shorten your waiting time, kindly note the following points:
    1. Web Check-in
      Before heading to the airport, you may use Online Check-In via China Airlines' website or APP 48 hours prior to the flight departure time (24 hours for flights leaving for the United States or Guam). You also may reserve your "Auto Check-In" service in advance to make your trip more relaxing. For more details please refer to China Airlines Online Check-In information.
    2. Immigration regulation
      Before heading to the airport, please well-prepare the required entry documents for each region/country's immigration regulations and complete the registration such as applications download or online customs pre-clearance procedures.
    3. Rules of dangerous goods
      Clearly acknowledged the transport rules of dangerous goods (e.g. lighters, lithium batteries, mobile power, etc.) to avoid for possible baggage recheck-in.
    4. Check-in counter operation time
      Counter check-in service closing time will be 60 minutes before flight departure.
  • Handling guideline for cancellation of schedule change over 3 hours of CI/AE operated flights to/from Seoul affected by Heavy Snowfall 28 Nov, 2024
     
    ApplicationCI/AE Flight cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 26NOV24 with confirmed bookings on affected flights, must submit applications on/before 27FEB25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsFree and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.