General Audit Office | Responsible for auditing the internal control system, evaluate the results of the implementation of the annual business plan. |
Secretarial Office, Board of Directors | Responsible for holding Board of Directors meetings, collating and sending meeting proceedings and overseeing matters relating to resolutions, coordination channels with public stockholders, matters relating to juridical person shareholder representatives, director communications and services, and budgeting and controls for the Board and all functional committees. |
Corporate Development Office | Responsible for drafting the Company’s medium- and long-term strategic operating plan, fleet plan, and annual business plan; securing flying rights and building relationships between the Company and civil aviation authorities in various countries; establishing brand position and development strategies; planning medium- and long-term design and development of passenger cabins and entertainment systems; purchasing, selling, and leasing of aircraft. |
Corporate Safety Office | Drafts Company safety, security, quality assurance, environmental, and emergency response policies and systems; establishes related management systems and conducts educational training; implements related investigations, analysis, and examinations; coordinates with government agencies and civil aviation authorities, manufacturers, and groups to deal with Company safety, security, quality assurance, environmental, and emergency response-related issues. |
Corporate Communications Office | Responsible for external Company communications, communication links with the legislature and the media, planning social welfare activities, sponsoring charitable activities, organizing inaugural flights and other holiday or celebratory activities, publishing CAL Park Magazine, supervising and coordinating publication of Dynasty magazine, and formulating the Company’s brand image and advertising strategy. |
Legal & Insurance Div. | Responsible for reviewing all outside agreements and contracts, handling litigation, and management of insurance matters for Company assets, such as the fleet and aeronautical parts, personnel, and passenger and cargo transportation. |
Finance Div. | Responsible for planning financing sources, managing use of funds, controlling the budget, auditing accounts receivable and payable items, preparing financial statements, managing tax-related issues, fuel purchasing, and providing accounting and cost-analysis information. Supervising of the operational performance and management of invested enterprises. |
Administration Div. | Responsible for procurement of general goods, managing renovation projects and land/real estate, land transport management and vehicle maintenance, handling of company licenses, monitoring and safekeeping of Company seals, sending and receipt of prospectuses and official documents, and document management. |
Cabin Crew Div. | Responsible for establishing cabin crew operating standards, managing training of cabin crew, planning for cabin crew manpower needs, and implementing assignment of cabin crew personnel. |
Ground Services Div. | Responsible for establishing ground services operating standards, development of the ground services operating system, planning and implementation of a full range of ground services training, supervising ground services operations at all stations, providing ground services at Taiwan Taoyuan and Songshan Airports, and overall management of ground service provider contracts. |
In-Flight Service Supply Chain & Marketing Div. | Responsible for the research and development, marketing and planning of various in-flight service supplies and products for sale; planning and supply management of meals and beverages in all flights of the entire route; supervising and controlling the logistics and supply management such as the purchasing, warehousing, preparation and loading of various in-flight service supplies; working on improving the quality of in-flight service products based on customer feedbacks and market trends. |
Data Protection & Quality Management Office | Manages the personal information and quality management system, and reports implementation results and improvement measures to the top management; masters the content of laws and regulations related to the protection of personal information in various countries to ensure compliance with laws and regulation enforcement process in every country; sets up and implements the Company’s ISO 9001 quality management system, and imparts service quality education, internal quality auditor training and encourages further understanding of measures pertaining to quality-related issues. |
Passenger Sales & Marketing Div. | Responsible for supervising the passenger transport network planning and route management of the entire network, seat control, business promotion, digital marketing, customer relationship maintenance, membership marketing and inter-airline cooperation, cross-industry collaboration, determination of passenger transport rates and various quotas, performance evaluation, and developing and maintaining revenue management systems and passenger transport business training at all levels. |
Information Management Div. | Combines information technology with business knowledge to promote computerization within the Company to upgrade operational competitiveness. |
Human Resources Div. | Responsible for planning the Company organization and human resources, the establishment of a personnel management system, and setting up pay standards. Provides recruitment services, supervises personnel management, established the employee training system and oversees future updates, provides employee health management, and manages personnel assignments to associated enterprises. |
Occupational Safety & Health Dept. | Prepares the Company’s Occupational Health and Safety Manual and regulations; drafts, plans, supervises, and promotes health and safety matters and guides in their implementation in relevant departments to prevent occupational hazards and ensure employee health and safety. Received ISO45001:2018 and CNS45001:2018 occupational health and safety certification following SGS audit to effectively control occupational incident risk and improve occupational health and safety performance. |
Cargo Sales, Marketing & Services Div. | Formulates the cargo development strategy, supervises cargo operations on all routes, plans the cargo flight timetable and controls the allocation of hold space, sets cargo shipping rates and sales quotas, evaluates operating performance, drafts and oversees cargo services and operating standards, is responsible for passenger and cargo plane loading control operations, cargo equipment controls and replenishment, Taipei cargo terminal operations, and accounting of the Cargo Sales, Marketing & Services Division and Taiwan Cargo Center. |
Flight Operations Div. | Responsible for cabin crew manpower requirement planning, training and management of cabin crew, developing flight operating standards, controlling fuel consumption, planning and implementation of the crew and flight assignments, and development of airplane flight manuals and maintenance of flight simulators. |
System Operation Control Div. | Manages the coordination of all airports in the system, oversees flight status, coordinates and manages adjustment of flights in response to anomalies, guarantees on-time performance rates, provides real-time information to aircraft in flight, ensures flight safety, investigates causes for major delays to flights, establishes comprehensive aircraft and statistical analysis data; operates and guides crew allocation, plans and manages flight permits; responsible for safety management and liability related to business. |
Maintenance Div. | Responsible for ensuring the maintenance of airplanes, client aircraft maintenance services, support and supervision of station maintenance, and development of maintenance capabilities. |
Engineering Div. | Responsible for the planning and control of airplane maintenance, materials supply management, controlling of maintenance costs, and planning of the information system development strategy. |
Quality Assurance Div. | Responsible for coordination and communication with other countries’ civil aviation authorities; maintaining the validity of operating standards, repair facility licenses, and aircraft airworthiness certificates; authorization and management of maintenance personnel training and task assignments; formulation and implementation of quality audit system. Established and implements the aircraft quality management and on-site inspection systems, ensures introduction of new aircraft and sale or return of aircraft as stipulated in the fleet plan, and assists in aircraft incident investigations. |
Technical Training Center | Develop type training and license conversion training that comply with CAA 05-02A requirements. Compose training plan and execute training in accordance with EMO (Engineering & Maintenance Organization) demands and customer requests. |
Branch offices | Responsible for the development of individual branches and promotion of passenger and freight-related operations. |