We process customer complaints in a prompt and professional manner. However, it is possible that opinions may still differ. For this reason, China Airlineshas voluntarily joined Germany’s independent conciliation body for public transport (Schlichtungsstelle Reise & Verkehr e.V. - SÖP) and participates in its compulsory alternative dispute resolution. Only applicable for passengers travelling for private reasons.
The contact details are as follows:
söp_Schlichtungsstelle Reise & Verkehr e.V.
Fasanenstraße 81
10623 Berlin
German Conciliation Body for Public Transport (Schlichtungsstelle Reise & Verkehr e.V.)
https://soep-online.de/
