We process customer complaints in a prompt and professional manner. However, it is possible that opinions may still differ. For this reason, China Airlineshas voluntarily joined Germany’s independent conciliation body for public transport (Schlichtungsstelle für den öffentlichen Personenverkehr e.V. - SÖP) and participates in its compulsory alternative dispute resolution. Only applicable for passengers travelling for private reasons.
The contact details are as follows:
söp_Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Fasanenstraße 81
10623 Berlin
German Conciliation Body for Public Transport (Schlichtungsstelle für den öffentlichen Personenverkehr e.V.)
https://soep-online.de/
