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Airport Information

Information

Information

Airport Check-In Counter and Terminal Information
AreaLocation of China Airlines' Check-In Counters
Taiwan   
Taiwan
Taoyuan International Airport (TPE)
  • Terminal 1: All flights (excluding flights to the U.S., Canada, Australia, Japan, and China)
  • Terminal 2: Flights to the U.S., Canada, Australia, Japan, and China
Taipei Songshan Airport  (TSA)
  • Counter 6, International Terminal
Kaohsiung International Airport (KHH)
  • Blocks A/B/C, International Terminal
Tainan Airport (TNN)
  • China Airlines Counters
Southeast Asia   
Southeast Asia
Bangkok (BKK) - Suvarnabhumi Airport
  • Counter S
Hong Kong (HKG) - Hong Kong International Airport
  • Check-In Counter: Row F, Terminal 1
  • Self Check-In Counter (kiosks): Rows D, E, F, and G
  • Transfer Counter: Arrival Level (L5) E1 counter 34
Delhi (DEL) - Indira Gandhi International Airport
  • Counters in rows K, L, or M, Terminal 3
Bali Island (DPS) - Ngurah Rai Airport
  • No. 18-24 of counter B, 3rd floor, International Terminal
Hanoi (HAN) - Hanoi International Airport
  • Counters D6-D12, Terminal 2
Jakarta (CGK) - Soekarno-Hatta International Airport
  • Island B, Counters 14-20, Terminal 3
Kuala Lumpur (KUL) - Kuala Lumpur International Airport
  • Row G, Departures floor, Main Terminal Building
Manila (MNL) - Ninoy Aquino International Airport
  • Counters 37- 41, 3rd floor, Terminal 1
Penang (PEN) - Penang International Airport
  • Counters 29-34
Phnom Penh (PNH) - Phnom Penh International Airport
  • Check-in:  China Airlines counters 4-7
Yangon (RGN) - Yangon International Airport
  • No.4 - 6, Counter Row B, Departure Hall, Terminal 1
Ho Chi Minh City (SGN) - Ho Chi Minh International Terminal
  • Row H
Singapore (SIN) - Changi Airport
  • Terminal 3
Surabaya (SUB) - Juanda International Airport
  • International Check-In Area
  • Counters 12-16
Northeast Asia   
Northeast Asia
Fukuoka (FUK) - Fukuoka Airport
  • International terminal - Counter E for TPE flight(CI111/CI117) 
  • International terminal - Counter A for KHH flight(CI197) 
Kumamoto (KMJ) - Kumamoto Airport
  • Internatinal terminal (only one counter available for international flight)
Hiroshima (HIJ) - Hiroshima Airport
  • Japan Airlines counters 3, 5, 6, and 7, International Check-In Area
Nagoya (NGO) - Central Japan International Airport - Centrair
  • 3rd floor, International Check-In Area,
  • CI151 - Individual passenger No. 1-6 of counter E / Group passenger No. 11-12 of counter D
  • CI155 - Individual passenger No. 1-4 of counter E / Group passenger No. 5-6 of counter E
Ryukyu (OKA) - Naha Airport
  • Counter A or B, International Terminal
Osaka (OSA) - Kansai International Airport
  • Terminal 1 counter:  H
Shizuoka (FSZ) - Mt. Fuji Shizuoka Airport
  • International Check-In Area
Ishigaki Island (ISG) - Ishigaki Airport
  • 1st floor, International Terminal (3-minute walk from the Domestic Terminal)
Kagoshima (KOJ) - Kagoshima Airport
  • International Terminal
Toyama (TOY) - Toyama Airport
  • International Check-In Area
Miyazaki (KMI) - Miyazaki Airport
  • International Check-In Area
Takamatsu (TAK) - Takamatsu Airport
  • International Check-In Area
Seoul Incheon (ICN) - Incheon International Airport
  • Departure Lobby, 3rd floor, Terminal 1 (Current ~ 27OCT2018)
  • Departure Lobby, Terminal 2 (From 28OCT2018)
  • Starting from January 18, 2018, Korean Air(KE) will operate in Terminal 2 of Incheon Airport(ICN). If you are departing from Incheon Airport with CI marketing/KE operating codeshare flight CI9065(KE691), CI9067(KE693), please use the Korean Air check-in counter at Terminal 2. All CI/AE operating flights remain depart from Terminal 1.
Seoul Gimpo (GMP) - Gimpo International Airport
  • No. 4-8 of counter C, 2nd Departures floor, International Terminal
Pusan (PUS) - Gimhae International Airport
  • Counters B13-17 (Monday, Tuesday, and Saturday) or B17-21 (Wednesday, Thursday, and Sunday), 2nd floor, International Terminal
Sapporo (SPK) - New Chitose Airport
  • Area A or B, 3rd floor, International Terminal
Tokyo Narita (NRT) - Narita Airport
  • Japan Airlines counters, Area H, 3rd floor, Terminal 2
Tokyo Haneda (HND) - Haneda Airport
  • Counter I, north area, 3rd floor, International Terminal
NA  
North America
Los Angeles (LAX) - Los Angeles World Airports
  • Counters A37-A45 of Tom Bradley International Terminal (TBIT)
Ontario (ONT) - Ontario California International Airport ONT
  • China Airlines Counters, Terminal 2
Guam (GUM) - A.B. Won Pat International Airport, Guam
  • Counters 51-52
Hawaii (HNL) - Daniel K. Inouye International Airport
  • China Airlines Counters, Terminal 2
New York (JFK) - JFK International Airport
  • Counter 8, Terminal 4
San Francisco (SFO) - San Francisco International Airport
  • International Terminal
  • Counter A-10
Vancouver (YVR) - Vancouver International Airport
  • International Terminal
  • Counters 167-174
Europe   
Europe
Amsterdam (AMS) - Amsterdam Airport Schiphol
  • Departure hall 3
  • Counter 24
  • (Transiting China Airlines passengers can follow the yellow signs to check in at KLM’s transit counter, a China Airlines agency, or check in with KLM or China Airlines staff at the boarding gate 90 minutes before departure.)
Frankfurt (FRA) - (Frankfurt Airport)
  • China Airlines Check-In Counter 814-820 Departure Lobby D, Terminal 2 opens 3 hours prior to departure and closes 45 minutes prior to departure
  • If you arrive by train at the long distance train terminal you can complete the check-in already at the AiRail Terminal located close to the train terminal and Terminal 1
  • To get to Terminal 2 please take the SkyLine, located above hall B or take the shuttle bus starting on the opposite side of hall B
  • The departure gate closes 30 minutes prior to departure
Rome (FCO) - Rome Airport- Fiumicino Leonardo da Vinci
  • Terminal 3
Vienna (VIE) - Vienna International Airport
  • Counters 111-120, Terminal 1A
London (LGW) - London Gatwick Airport
  • Check-in area D, South Terminal
Oceania   
Oceania
Brisbane (BNE) - Brisbane Airport
  • 4th floor, International Terminal
Christchurch (CHC) - Christchurch Airport
  • International Terminal - Area B (Counter 26-32)
Sydney (SYD) - Sydney Airport
  • Counter B/G, International Terminer 1
Auckland (AKL) - Auckland Airport
  • Counters 26-32, Area B, International Terminal
Melbourne (MEL) - Melbourne Tullamarine Airport
  • Terminal 2 (Int'l Terminal) - Counter N mostly, the Flight Information Display Screen (FIDS) should list the open Check-in Counters.
Palau (ROR) - Palau International Airport
  • Counter UA, 1st floor

China   
China
Guangzhou (CAN) - Guangzhou Baiyun International Airport
  • Counter N, Terminal 2
Hangzhou (HGH) - Xiaoshan International Airport
  • Counters 1-12, Area A, Departures floor
Nanjing (NKG) - Nanjing Lukou International Airport
  • Counters 01-09, block A, 3rd floor, Terminal 2
Beijing (PEK) - Beijing Capital International Airport
  • Check-in Area B or C, Terminal 3
Shanghai Pudong (PVG) - Pudong International Airport
  • No. 2-12, block M, Terminal 1
Shanghai Hongqiao (SHA) - Hongqiao International Airport
  • Counters 16-22, block B, Building A, Terminal 1
Shenzhen (SZX) - Shenzhen International Airport
  • Counters D24-D16, gate 4, 4th Departures floor, Terminal 3
Xi'an (XIY) - Xi'an Xisanyang International Airport
  • No. 68-79, block G, Terminal 3
Zhengzhou (CGO) - Zhengzhou Xinzheng International Airport
  • International Check-In Area C, 2nd Departures floor
  • Counters 83-86
Changsha (CSX) - Changsha Huanghua International Airpor
  • Terminal 2
  • Block D
Chengdu (CTU) - Chengdu Shuangliu International Airport
  • Counters 29-37, Departure Lobby, Terminal 1
Shenyang (SHE) - Shenyang Taoxian International Airport
  • No. 3-8 of counter E, International Check-In Area, 2nd floor, Terminal 3
Ningbo (NGB) - Ningbo Lishe International Airport
  • Counters 4-8, International Departure Lobby
Xiamen (XMN) - Xiamen International Airport
  • Counter G, International and Domestic Terminal
Qingdao (TAO) - Qingdao International Airport
  • Counter E24-28, International Terminal
Sanya (SYX) - Sanya Phoenix International Airport
  • Counters 1-4 or 5-8, International Departure Lobby
Yancheng (YNZ) - Yancheng Nanyang Airport
  • Counters 7-10, International Departures Lobby, Terminal 1
Weihai (WEH) - Weihai International Airport 
  • Counters 7-10, International Departure Lobby
Wuhan (WUH) - Tianhe International Airport
  • Island H/G, 4th floor, Terminal 3
Xuxi (WUX) - Shuofang Intenational Airport, Southern Jiangsu
  • Terminal 1
Haikou (HAK) - Haikou Meilan International Airport 
  • Counters 101-104, International Departures Lobby
Nanchang (KHN) - Nanchang Changbei International Airport
  • Counter 22-26, International Terminal 1
Chongqing (CKG) - Chongqing Jiangbei International Airport
  • Counters 1-9, Area 3B, Terminal 3
ChangZhou (CZX) - ChangZhou International Airport
  • International Hall-Counter No. 01-08
Wenzhou (WNZ) - Wenzhou Yongqiang International Airport
  • International Departure Check-In Area, Terminal 1
Urumqi (URC) - Urumqi International Airport
  • Counters 54-60, block C, Terminal 3
Fuzhou (FOC) - Fuzhou International Airport
  • China Airlines counter, International Check-In Area
Changchun (CGQ) - Longjia International Airport 
  • Check-in block C
Yangzhou Taizhou (YTY) - Yangzhou Taizhou International Airport
  • Counters 11-14
Yantai (YNT) - Penglai International Airport
  • Check-In Area A
Xuzhou (XUZ) - Xuzhou Airport
  • Counters 6-10, Terminal 1
Services

Services

Check-In and Seat Selection

In addition to airport counters, we provide the "Internet e-Check-In" service on our website as well as the "KIOSK Self Check-In" service at the International airports in Taoyuan, Kaohsiung, Songshan, Taichung, Hong Kong, Bangkok, Vancouver, San Francisco, Tokyo Haneda, Tokyo Narita, Nagoya, Frankfurt, Log Angeles, London Gatwick and Shenzhen for your choice. Please note that some airports require earlier check-in. Learning about the check-in requirements will make the boarding process easier for you.


Internet e-Check-In Service

The Internet e-Check-In service helps save time at airports. You can check in via the Internet 1.5 - 48 hours before departure. After checking in, you are provided with options to select your seat. At airports where this service is applicable, you can choose to print the boarding pass yourself or use the mobile boarding pass service. This provides a simple procedure and extra functionalities that allow you to save time at airports.


KIOSK Self Check-In

A Self Check-In Kiosk enables you to quickly check-in for an international flight with your passport and then select your seat. You can also check-in other passengers who share your booking record.


Manual Check-In Counter

You are welcome to perform check-in with the help of our friendly staff members all over the world. To protect your rights and interests, please make sure that your baggage is checked for the correct flight and destination and that your baggage IDs are the same as those on your receipt.


Seat Selection

After air tickets are booked or issued 90 days before the scheduled departure time, premium business-class/business-class passengers, premium economy-class passengers, and most economy-class passengers can apply the "Seat Selection" function on the China Airlines website to select seats. Seat selection is unavailable for some economy-class passengers. The seat you select will be reserved 60 minutes before the scheduled departure time.

Although we will make every effort to satisfy your seating request, we reserve the right to assign or reassign seats without prior notice due to operation restrictions or other reasons. For more information on seat selection, please contact ourbooking department. 

Remark
Please be informed that starting from June 15, 2018, check-in counter for all CI/AE operating flights (excluding CI/AE code-share flights operated by other code-share partner carriers) and IT129/CI8609 international flights at Taoyuan airport will be closed 60 minutes prior to departure.
Passengers with a seat reservation will be released 80 minutes prior to departure.


Exit Seat Regulations

In order to comply with flight safety regulations and ensure cabin safety, the following passengers are not allowed to sit beside emergency exit doors:

  • Pregnant women or passengers with serious illnesses, poor physical condition, or poor mobility
  • Passengers under the age of 15
  • Passengers who are unable to understand the cabin’s safety alerts or deliver emergency evacuation instructions to other passengers
  • Blind or visual impaired passengers
  • Deaf or hearing impaired passengers
  • Passengers with language barriers who are unable to help others evacuate
  • Passengers with children
  • Deportees and their escorts
  • Passengers with service animals (such as seeing-eye dogs)
  • Passengers with carry-on baggage
  • Passengers who may be injured while performing obligations

If you are assigned a seat beside an emergency exit door when checking in at the counter, please do the following when an emergency occurs and the crew members are unable to offer assistance:

  • Locate the emergency exit door.
  • Identify the emergency exit door's opening mechanism and learn the procedure for opening it.
  • Follow the cabin crew’s verbal instructions, gestures, and actions to help the passengers on board to prepare for evacuation.
  • After removing the emergency exit door, place it properly so that it does not get in the way.
  • Please check whether the slide is usable and after fixing the slide help the other passengers quickly evacuate. (not applicable for window exits or aircraft without slides)
  • Select a safe path to evacuate the plane.

If you are unable or unwilling to provide the aforementioned assistance, please notify our check-in staff or the cabin crew immediately. We will arrange another seat for you.

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