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Emerald

Emerald Card Member The following benefits apply only to China Airlines' and Mandarin Airlines' self-operated flights, and not to code-shared flights operated by other airlines. Please provide your membership card number upon booking to enjoy member exclusive benefits.


 
 
* For more details, please refer to the following “Relevant Regulations"

Member Privileges

  • Upgrade Welcome Offer *
    Member who upgrade to Emerald membership receives 2 complimentary upgrade awards.

  • Renewal Gift
    Emerald members who are eligible to renew the membership will be awarded 25,000 miles.

  • Additional Miles
  1. Birthday Gift Miles : China Airlines offers extra bonus of 2,000 miles as a birthday gift for Emerald card members who travel with revenue tickets on self-operated international flight of China Airlines and Mandarin Airlines during the month period of their birthdays.
  2. Incentive Miles : Emerald members receive 25% incentive miles when taking flights marketed and operated by China Airlines and Mandarin Airlines.

Member Privileges - Relevant Regulation

  • Notice of Upgrade Welcome Offer
  1. The complimentary upgrade award can only be used by members themselves and cannot be transferred to others.
  2. The complimentary upgrade awards for Emerald members are applicable for upgrade to Premium Economy Class and to (Premium) Business Class. Please contact the nearest customer service center or branch office for upgrade booking.

  • Notice of Additional Miles
  1. The extra birthday gift miles will be credited into your account in the following month of your birthday. Each member is entitled to birthday gift miles once a year.
  2. To enjoy this offer, members have to use revenue tickets that can accumulate miles. Group tickets (G class) are excluded.

Reservation

  • Customer Service Hotline
    At certain branch offices, China Airlines provide Emerald members an exclusive service hotline for reservation and fax. Please log in your account to check the number on Manage My Account page.

  • Reservation Wait List Priority *
    If Emerald members (excluding companions) would like to book a flight already full, they can be listed in the priority reservation wait list. When there are available seats present, members' reservation will be confirmed according to ticket class and membership tiers.

  • Guaranteed Reservation *
    Emerald members may enjoy guaranteed full-fare economy reservation of Economy Class Flex product with booking class Y of scheduled international flights of 6 hours or more. The flights should be marketed and operated by China Airlines and Mandarin Airlines and the reservation should be done at least 24 hours prior to departure.

  • Domestic Ticket Discount
    Emerald members may enjoy a 10% discount of published fare for Mandarin Airlines domestic tickets at Mandarin Airlines website or designated ticket counter.

  • Seat Selection *
  1. After tickets are purchased, please visit web site MANAGE - Seat/ Special Assistance, or log in “Member service - Travel Services - Booking Records” to select seat online. Seat selection is available via Online Check-in 48 hours before flight departure.
  2. Emerald member can select from all 3 chargeable seat types for free: Standard, Preferred, and Extra Comfort, while the companion can select from Standard and Preferred only.

Reservation - Relevant Regulation

  • Notice of Reservation Wait List Priority
  1. If the requested flight or cabin class is unavailable when the reservation is made, China Airlines may arrange a seat on a flight before or after the requested flight or in another class on the requested flight.
  2. After the reservation is confirmed, the ticket used by the member should be consistent with the confirmed cabin class for Emerald members. The member shall be responsible for fare difference (if any) caused by such an arrangement.
  3. The reservation wait list priority is not available for the following booking or tickets:
  • Any reservation made within 72 hours prior to departure.
  • Upgrade award ticket.
  • Free ticket (including award tickets,) discount ticket, group ticket, promotional ticket and barter ticket.
  • Charter flight or code-share flight operated by other airlines.

  • Notice of Guaranteed Reservation
  1. After the reservation is confirmed, the booking class of the members’ ticket should be the same as the aforementioned booking class and members should pay the fare difference if any.
  2. This offer may sometimes be suspended due to major festivals and special operating conditions without notice, but we will try our best to make other arrangements.

  • Notice of Seat Selection
  1. Companions should be in the same reservation record with Emerald members, and tickets should be issued for both parties. Companions holding group tickets (G Class) or tickets issued by other airlines (except Mandarin Airlines tickets) is not eligible for this service.
  2. Please contact China Airlines call centers or branch offices for application from the next day of ticket issuance. China Airlines official website and airport counters, In-flight are not available for this service.
  3. Award ticket or upgrade with miles and its booking class with O / I / Z / P / X may select seat for free. If the booking class of the companion is X, it is free to select Preferred/ Standard seat (only 1 person.) (p.s. O stands for business / premium business class award tickets; I stands for tickets upgrade from economy class to business class / premium business class, and ticket upgrades from premium economy class to premium business class; Z stands for premium economy class award tickets; P stands for tickets upgrade from economy class to premium economy class; X stands for economy class award tickets.)

Airport Priority

  • Airport Courteous Reception
    Exclusive check-in counters and benefits of priority boarding are available at airports for Emerald members.

  • Extra Baggage Allowance *
    Emerald members may enjoy 1 piece extra baggage allowance.

  • Priority Baggage Handling *
    When taking on self-operated international flight of China Airlines and Mandarin Airlines, Emerald members can enjoy priority handling service for their baggage.

  • Airport VIP Lounge Access *
     Emerald members, when taking a self-operated international flight of China Airlines and Mandarin Airlines, may invite 1 companion to VIP lounge on the date of departure.

  • Companion Cabin Upgrade at Airport *
  1. Emerald members can invite 1 companion traveling on the same flight for upgrade to the same class. This privilege is subject to seat availability.
  2. To enjoy the benefit, both Emerald member and the companion must purchase tickets with eligible ticket class.

Airport Priority - Relevant Regulation

  • Notice of Extra Baggage Allowance
  1. Extra baggage allowance is under piece system, each piece of baggage should not exceed 23 kg on Economy Class, 28 kg on Premium Economy Class and 32 kg on Business Class. For other regulations, please refer to Baggage Rules.
  2. This benefit applies only to the self-operated flights of China Airlines and Mandarin Airlines. If itineraries involve connecting flights of other airlines, this benefit is unavailable for sectors handled by other airlines.

  • Notice of Priority Baggage Handling
    This service is not available if the trip involves other carriers or code-shared sectors.

  • Notice of Airport VIP Lounge Access
  1. The companions invited by Emerald members must enter the VIP lounge together. The companions do not have to be on the same flight as the Emerald members, but they should be taking SkyTeam flights.
  2. Exclusive area service is available in airport VIP lounges at Taoyuan International Airport (TPE), Tokyo Narita Airport (NRT) and San Francisco Airport (SFO). Regulations are as follows :
    • When departing from Tokyo Narita Airport (NRT) and San Francisco Airport (SFO), Emerald members can access to exclusive area when taking a self-operated international flight of China Airlines and Mandarin Airlines.
    • When departing from Taoyuan International Airport (TPE), Emerald members can access to exclusive area when taking a self-operated international flight of China Airlines and Mandarin Airlines.
  3. Emerald members may redeem their miles to invite guests to enter China Airlines self-operated VIP Lounges when checking in at the airport. (Please refer to VIP Lounge Redemption)
  4. VIP lounges are available to members during their opening hours only, please refer to the information on VIP Lounge for more details.
  5. In case the VIP Lounge is full, China Airlines reserves the right to arrange alternatives according to the regulations of each airport.

  • Notice of Companion Cabin Upgrade at Airport
  1. Eligible ticket classes are as follows:
    • Emerald Members: Tickets with booking class J, C, W, U.
    • Companions: The following is eligible ticket class for upgrade redeemed with miles:
      (1) Upgrade from Economy Class to Premium Economy Class (both long and short haul): Standard or Flex product.
      (2) Upgrade from Premium Economy Class to Premium Business Class (both long and short haul): Standard or Flex product.
      (3) Upgrade from Economy Class to Business Class / Premium Business Class:
      • Long Haul: Flex product.
      • Short Haul: Standard or Flex product. 
  2. Ineligible tickets and situation:
    • Award upgrade, discount tickets (AD, ID, DG, BP, CG, DM, etc.,) award tickets, free tickets, group tickets (G Class), infant tickets, labor tickets, and other promotional tickets with upgrade restrictions.
    • If the companion has already had a confirmed booking in the cabin the same as Emerald members, the companion is not entitled to this benefit, and fare difference for this confirmed booking cannot be refunded (for example, fare difference for ticket exchange, cabin upgrade award or miles.)
    • If there are other opportunities for upgrade after companion upgrade is done, Emerald members and their companions are not able to enjoy upgrade again. 
  3. Emerald members should register the name of the companion on the back of their membership cards and it is not allowed to change the name. Members should apply for upgrade only at airport check-in counters. Application is neither available after boarding nor upon reservation. 
  4. The ticket holder is responsible for all taxes and surcharges if any while enjoying this upgrade benefit.

Other Benefits

  • Earn Miles *
  1. Members who take self-operated international flights of China Airlines and Mandarin Airlines or other partner airlines and use applicable tickets can accumulate miles for each scheduled flight.
  2. When using the services or products of our partners, such as credit card consumption, hotel accommodation and car rental, members can also accumulate miles (please refer to Partnership Mileage Program.)

  • Discounts on In-flight Duty-free Goods *
  1. All DFP members can pre-order duty free items with miles on China Airlines e-Shopping web-site.
  2. Please refer to China Airlines e-Shopping website for monthly discounts of in-flight purchase discount for Emerald members.

Other Benefits - Relevant Regulation

  • Notice of Earn Miles
The name on the membership card must be the same as that on the passport. When making a reservation, please be sure to provide both your membership number and the name that appears on your card.

  • Notice of Discounts on In-flight Duty-free Goods
  1. Every 1,000 miles equals to USD3. The member who takes the flight and redeems the miles must be the one who owns the miles.
  2. Emerald members must present their membership card (physical/ APP membership card) to enjoy the discount on duty-free products on board (except for tobacco, alcohol and specific products,) and cannot be used in conjunction with online pre-order duty-free product discounts.
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