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Fare Family

Fare Family

How would you like to fly this time?

From October 2, 2019, China Airlines will be launching new Fare Family products. You will be able to choose your own Fare Family products according to your needs for each trip, and fly however you want! From the Fare Family introduction below, you can select products suitable for you.
 
  • If you have already purchased your tickets before October 2, 2019, the ticket fare rules will remain the same. Fare Family products are only applicable to international flights operated by China Airlines or Mandarin Airlines.
  • For the detailed ticket refund/change rules of each product, the various membership benefits, and booking itineraries, please refer to the full ticket fare rules and terms and conditions when booking.
　
　
Fare Family Product Introduction

Fare Family Type

● Economy Class
Fare FamilyFare Family Type
DiscountBasicStandardFlex
RBDLN / H / Q / RT / V / KM / B / Y
Mileage0%50%80%100%
Baggage AllowanceWeight20KG30KG30KG35KG
Piece1P, 23KG/P2P, 23KG/P2P, 23KG/P2P, 23KG/P
Seat SelectionExtra Comfort SeatChargeChargeChargeCharge
Preferred SeatChargeChargeChargeFree
Standard SeatChargeChargeFreeFree
Reissue Service ChargeChargeChargeChargeFree
Refund Service ChargeNon RefundableChargeChargeCharge
No Show FeeChargeChargeChargeCharge
 
 
● Premium Economy Class
Fare FamilyFare Family Type
BasicStandardFlex
RBDEAU / W
Mileage100%115%125%
Baggage AllowanceWeight35KG35KG35KG
Piece2P, 28KG/P2P, 28KG/P2P, 28KG/P
Seat SelectionStandard SeatChargeFreeFree
Reissue Service ChargeChargeChargeFree
Refund Service ChargeChargeChargeCharge
No Show FeeChargeChargeCharge
 
 
● Business Class
Fare FamilyFare Family Type
BasicStandardFlex
RBDDCJ
Mileage125%150%175%
Baggage AllowanceWeight40KG40KG40KG
Piece2P, 32KG/P2P, 32KG/P2P, 32KG/P
Seat SelectionFreeFreeFree
Reissue Service ChargeChargeChargeFree
Refund Service ChargeChargeChargeCharge
No Show FeeChargeChargeCharge
Seat Selection

Seat Selection

Depending on the Fare Family that you have chosen, you can pre-select your seat for free or at a small fee.


● Introduction to the Seat Selection Service

  • Business Cabin: free of charge.
  • Premium Economy Cabin: For "Flex" or "Standard" product, seat selection is free. Passengers who purchased "Basic" products will be able to select seats for a small fee on the official website or the app, or select seats for free via Online Check-in 48 hours before flight departure. 

  • Economy Cabin:
    Three seat types are available for seat selection: (please refer to the seat map to the right) 

A. Extra Comfort Seat: Some of the seats in this category are emergency exit seats, which offer you more leg-room so that you can have a more comfortable flight.
The Extra Comfort seats are available for paid selection for all passenger who purchase Economy Class fare tickets.  However, based on Civil Aviation Regulation and to ensure flight safety, you must meet the requirements for emergency exit seats. Please read the information for emergency exit seats before making your choice.

B. Preferred Seat: This type of seats are located in the front rows of Economy cabin. We understand that you are eager to begin your long-awaited trip, now you will be able to start your journey with only a small additional cost.
You can purchase "Flex" product and choose Preferred Seat for free, or you can choose Preferred Seat for free via Online Check-in 12 hours before flight departure. 

C. Standard Seat: Seats other than Extra Comfort Seat and Preferred Seat are Standard Seat.
Passengers who purchased "Flex" or "Standard" product may choose Standard Seat for free.  If you purchase "Basic" or "Discount" product, you will still be able to choose Standard Seat with a small additional cost.  Of course, you can also select seats for free via Online Check-in within 48 hours before flight departure.

Seat Selection
● Seat Selection Fee
EconomyPremium Economy
Fare FamilyMember Card
(*China Airlines Paragon / Emerald members can select seats for free.)		Standard SeatPreferred SeatExtra Comfort SeatStandard Seat
DiscountGold / Elite Plus / EliteFreeShort Haul: USD 15
Long Haul: USD 30		Short Haul (1): USD 20
Short Haul (2): USD 30
Long Haul: USD 120		-
Normal / DynastyShort Haul: USD 10
Long Haul: USD 20
BasicGold / Elite Plus / EliteFreeShort Haul: USD 15
Long Haul: USD 30		Short Haul (1): USD 20
Short Haul (2): USD 30
Long Haul: USD 120		Free
Normal / DynastyShort Haul: USD 10
Long Haul: USD 20		Short Haul: USD 20
Long Haul: USD 30
StandardGold / Elite Plus / EliteFreeShort Haul: USD 15
Long Haul: USD 30		Short Haul (1): USD 20
Short Haul (2): USD 30
Long Haul: USD 120		Free
Normal / Dynasty
FlexGold / Elite Plus / EliteFreeFreeShort Haul (1): USD 20
Short Haul (2): USD 30
Long Haul: USD 120		Free
Normal / Dynasty
Remark :
Short Haul(1) : Economy Cabin
Short Haul(2) : Premium Economy Cabin sales as Economy
● Detailed Information about Seat Selection
 
  1. How to Pre-Select a Seat?

    Chargeable seat will be available for sale on China Airlines official website / China Airlines APP, and China Airlines’ Customer Service Center or ticketing counter worldwide.
    Seat selection for passenger with infant and have reserved/booked a bassinet, or wheel chair passenger (Wheel Chair for Cabin Seat, WCHC) must contact China Airlines’ Customer Service Center or any local branch office directly, and we will be glad to help you with the arrangements.
      

  2. Changing the Paid Seat Selection

    • The seat selection fee is not transferable.
    • China Airlines' official website and mobile app provide passengers with the option to change their seats within 48 hours before flight departure. If there is any need to change seats during other times, please contact our Customer Service Center or local branch office counters, and we will help you with the arrangements.
    • If you change the departure date or flight, you will be required to pay again to pre-select the chargeable seat based on the availability of the new flight. The seat selection fee of the original flight can be refunded free of charge.
    • If you change to another chargeable seat on the same flight, please pay the new seat selection first, and the original seat selection fee will be refunded to you free of charge.


  3. Refund of Seat Selection Fee

    Seat Selection Fee is not refundable, except for "involuntary reasons" or "duplicated payment of itinerary & seat change"
    Involuntary reasons include:

    • Passenger cancels or changes his/her reservation due to his/her China Airlines or Mandarin Airlines flight encounters aircraft type change, delay（more than 3 hours） or flight cancellation.
    • Seat selection has to be changed because subject passenger does not meet our emergency exit seat requirements.
    • Miss connection to flights operated by China Airlines or Mandarin Airlines due to delay from a previous China Airlines or Mandarin Airlines flight.

    Duplicated payment of itinerary and/or seat change is refundable.  However, it’s not refundable if the new seat is free of charge.

    Refund requests due to "involuntary reasons" or "duplicated payment of itinerary & seat change" will be processed on China Airlines official website, or, by China Airlines’branch office within 2 years from the date of purchase.  The Chargeable Seat service is subject to all terms and conditions in China Airlines’General Conditions of Carriage. China Airlines reserves the right to interpret, modify or cancel the aforementioned terms and conditions at any time.


  4. Terms and Conditions

    • To be eligible for this service, passenger must hold valid ticket issued by either China Airlines (297) or Mandarin Airlines (803), and travel on China Airlines (CI)/Mandarin Airlines (AE) self-operated flights, or designated code-share flights operated jointly by CI & AE.

    • Whether it's a need-to-pay seat or not, seats offered for advance selection are subject to availability at the time of request.

    • Passenger may pay to choose his/her preferred seat in the flight, or, to be arranged a seat for free through online check-in, mobile check-in, or at the check-in counter at the airport (Extra Comfort Seat will not be offered).  However, sitting next to each other/one another for passengers travelling together will subject to seat availability.

    • Whether the selected seat is a chargeable seat or not, you are required to complete your check-in process 60 minutes prior to flight departure. Failing to complete your check-in process in time will lead to the cancellation of advanced seat selection. And the pre-paid seat selection fee will not be refunded.

    • To comply with Civil Aviation Regulation and to ensure aviation safety, passenger choosing the emergency exit seat must read our "Exit Seat Passenger Information" carefully and make sure that he/she agrees with and is qualified to the terms and conditions stipulated in the Regulations. Also, this passenger must collect the boarding pass at the airport check-in counter so as to be visually verified the compliance of the corresponding regulations.  If the passenger does not meet the requirements, then he/she will be re-assigned to another seat and the pre-paid seat selection fee will be refunded.

    • China Airlines and Mandarin Airlines reserve the right to assign or reallocate seats at any time due to operational requirements or safety reasons.
    • Group bookings are assigned seats. Emerald & Paragon member with group booking may contact customer service center or branch office for further assistance.
    • Chargeable seats are to be used only with the associated ticket and not transferable to other passengers or flights.

    • Sales deadline for Chargeable seat product are as follows:
      - Standard Seat for Premium Economy Class and Economy Class: Available for sale till 48 hours prior to departure.
      - Preferred Seat: Available for sale till 12 hours prior to departure.
      - Extra Comfort Seat: No limit (May purchase In-Flight).*

      * Note: Flights depart from Amsterdam / Palau /China (Fuzhou, Haikou, Nanchang, Ningbo, Sanya, Weihai, Wenzhou, Wuxi, Xuzhou, Yancheng) to Taipei may purchase Chargeable Seat via online till 48 hours prior to flight departure. Passenger would need to purchase Extra Comfort Seat from cabin crew in flight when sales time reach within 48 hours of flight departure.


  5. Benefit of Frequent Flyer

    • Paragon and Emerald card holder enjoys the privilege of free seat selection, including all 3 chargeable seat types: Standard, Preferred, and Extra Comfort.
    • Using Mileage to purchase Chargeable seat is not supported at this time.
    • Award ticket or upgrade with miles and its booking code with (O/I) may select seat for free, and booking code with (Z/X/P) may select "Standard" seats free of charge.
    • The Dynasty Flyer membership tier at the time of the seat selection will determine whether a passengers needs to pay for seat selection or not. A member's seat selection is completed before his/her membership tier being upgraded to a free seat selection tier, this newly upgraded tier does not entitle him/her to refund the originally completed selection.
    • After ticket is purchased, please visit web site MANAGE-Seat /Special Assistance, or log in Member service - Travel Services-Booking Records to select seat online. Seat selection is available via Online Check-in 48 hours before flight departure.


  6. In-flight Chargeable Seat Service

    • Only Extra Comfort Seats are available for sale In-Flight. Regional haul flights for $20USD and Long haul Flights for $120USD.
    • For in-flight service quality and flight safety concern, passengers may not change their seat after boarding.  If a passenger wishes to use "Extra Comfort Seat", please contact cabin crew for assistance/purchase.
    • Because some of the Extra Comfort Seats are next to emergency exit, to comply with Civil Aviation Law and to ensure aviation safety, China Airlines reserves the right not to offer these Emergency Exit seats to passenger who does not meet the Emergency exit seating requirements.
    • The in-flight chargeable seat purchase is limited to "Extra Comfort Seat" only, and is sold on segment basis. If a passenger’s itinerary includes a stopover airport (e.g. Taipei - Brisbane - Auckland, Brisbane is a stopover airport), this Taipei-Auckland passenger could only purchase the seat for the first segment (Taipei - Brisbane).  Depending on the seating assigned and booking status, cabin crew will assist passenger with another Extra comfort seat over Brisbane-Auckland, if available. If not, passenger is required to sit back to the original seat assigned at check-in without refund.
    • Once in flight, Chargeable seat may only be purchased by Credit card.
    • China Airlines and Mandarin Airlines reserve the right to assign or reallocate seats at any time due to operational and US DOT382 requirements or safety reasons.
Mileage Accrual

Mileage Accrual

To encourage members to experience the service of our Premium Business Class, Business Class, and Premium Economy Class, as well as to enable quicker and easier membership upgrade and renewal, based on different Fare Family, we have increased China Airlines/Mandarin Airlines mileage accrual and weighted trip for flights travelling from April 1st, 2019.
 
If you are our Gold/Emerald/Paragon card member, you will be able to receive an extra 15%, 25%, 30% incentive of flown mileage as miles respectively. We welcome you to fly with us to get more miles!
 
For more details, please refer to our Member News.
You can also use "Actual Mileage Table" to calculate miles you can accrue according to the itinerary and Fare Family products you purchased.
No-Show Fee

No-Show Fee

No-Show fee will be imposed on passengers who do not cancel their reservations, do not show up for their flights or do not board their flights after completion of the check-in process.
FAQ

FAQ

● Fare Family Products
 
Q: Which rule will apply when I choose different Fare Family for my outbound and inbound flights?
A: Excluding "Discount" products, rest of the Fare Family of different segments can be combined for fare calculation, but the most stringent change/cancelation/no-show fee rules will apply to whole itinerary. Other services, such as seat selection, free checked baggage allowance, miles accrual and redemption for upgrades, will all be based on Fare Family rules of each segment.
 
Q: Where can I find the ticket fare rules?
A: When you purchase a ticket on the official website, detailed applicable fare rules will be displayed on the page as you select different Fare Family.
● Changing or Canceling the Booking
 
Q: My ticket was issued before October 2, 2019. If I need to change or cancel the itinerary, how will it be affected?
A: If you have already taken some of the flights in the itinerary, the original fare rules will still be applicable. If you have not yet taken any of the flights in the itinerary, once you make any changes and a new ticket is issued, new fare rules will be applicable.
● Seat Selection
 
Q: What is Seat Selection? Is there a fee for Seat Selection from October 2, 2019?
A: Before the start of your journey, you can visit China Airlines official website/app and for a small amount of fee you may select the seat you prefer. Free seat selection is open for "Standard Seat" 48 hours before flight departure, free seat selection is open for "Preferred Seat" 12 hours before flight departure, while paid seat selection service is available at all times for "Extra Comfort Seat".
 
Q: Is free seat selection available for all bookings?
A: Free seat selection is not applicable to group bookings (booking class G).
 
Q: How do I pay for the seat selection?
A: You can visit China Airlines official website/app for seat selection service.
 
Q: What are the fees for paid seat selection?
A: Please refer to "Seat Selection Fee".
 
Q: What is Extra Comfort Seat?
A: Extra Comfort Seats are seats by the emergency exits, providing you with more spacious leg-room.
 
Q: If holding a ticket issued before October 2, 2019 but without confirmed booking, or with a confirmed booking for flight on/after October 2, 2019 but need to change , should I pay the seat selection fee after October 2, 2019?
A: Free of charge seat selection is still entitled, but contacting CI's Customer Service Center or any local branch office counters for assistance is required.
 
Q: If I have completed seat selection for free with my Dynasty membership tier (Gold and above), will I never be charged when I change my booking?
A: When your booking is changed, whether you can enjoy free seat selection depends on your Dynasty membership tier, Fare Family you purchased and seat of your choice. For regulation of free seat selection of each membership tier, please refer to "seat selection fee". After seat selection has been paid, upgrade of membership tier cannot be the reason for refund.
 
Q: I have already completed Online Check-in process. Can I still purchase Extra Comfort Seat service online?
A: No, you must first cancel your online check-in before purchasing an Extra Comfort Seat. Or you can also purchase when you check-in at the airport.
 
Q: Do all seats require a fee?
A: Free seating is open for "Standard Seat" 48 hours before flight departure, free seating is open for "Preferred Seat" 12 hours before flight departure, "Extra Comfort Seat" is not free of charge at all times.
 
Q: After completing the payment for seat selection online, will I receive an invoice?
A: After you complete the payment for the seat selection service online, you will receive an Electronic Miscellaneous Document (EMD) invoice in your email, which is the proof of payment.
 
Q: If I have not received confirmation mail after completing the payment for seat selection online, who should I speak to?
A: Please contact our Customer Service Center or any local branch office counters.
 
Q: Is there an expiration date for the EMD that was issued for the seat selection payment?
A: EMD is the proof of payment. The seat selection service is only applicable for the originally purchased date and flight.
 
Q: After paying for a seat selection, if I cannot travel due to other circumstances, can I transfer seat selection to my friends and family?
A: The Seat selection is not transferable to other customers.
 
Q: Can I change my seat after seat selection payment has been completed?
A: The seat selection service is only applicable for the originally purchased date and flight. If you need to change the departure date or flight, you will be required to pay again for seat selection based on the sales status of the flight. The seat selection fee of the original flight can be refunded free of charge.
 
Q: What must I do if I would like to change to another seat after I have paid for seat selection?
A: If you would like to change to another paid seat, please pay the fee of the new seat first, and the original seat selection fee will be refunded to you free of charge. But if you change to a free seat, the original fee will not be refunded.
 
Q: If my flight itinerary has changed, what must I do to re-select the seat? Can I get a refund for the seat selection fee of my original flight?
A: If you would like to change to another paid seat on the new flight, please pay the fee of the new seat first, and the seat selection fee of the original flight will be refunded to you free of charge. But if you change to a free seat, the original fee will not be refunded.
● Mileage Accrual
 
Q: Will the mileage accumulated be different when purchasing different Fare Family?
A: Yes. To encourage members to experience the service of Premium Business Class, Business Class, and Premium Economy Class, as well as to enable quicker and easier membership upgrade and renewal , based on different Fare Family, we have increased China Airlines/Mandarin Airlines mileage accrual and weighted trip for flights travelling from April 1st, 2019. For example, with the Business Class "Flex" fare, you will be able to accrue 175% of flown mileage, as well as 2 weighted trips. Gold/Emerald/Paragon card members will be able to receive an extra 15%, 25%, 30% of flown mileage as reward miles respectively.

For more details, please refer to our Member News. You can also use "Actual Mileage Table” to calculate miles you can accrue according to the itinerary and Fare Family products you purchased.
 
Q: If I purchase Business Class "Flex" fare from Taipei to Los Angeles, and I am also an Emerald card member, how many miles will I earn?
A: The flown mileage from Taipei to Los Angeles is 6,781 miles. If you purchase Business Class "Flex" ticket from Taipei to Los Angeles and take a China Airlines / Mandarin Airlines flight, you will be able to accrue 175% of flown mileage of that sector, which is 11,867 miles (6,781x1.75). In addition, because you are an Emerald card member, you will receive an extra 25% of flown miles, which is 2,967 miles (11,867x0.25). Therefore, you will earn 14,834 miles, enabling you to redeem next award even faster!
● No-Show Fee
 
Q: What is No-Show Fee? What circumstances will No-Show Fee be charged?
A:
(1) Passengers do not check-in or have checked-in but not board the flight due to personal reasons.
(2) If the passenger had not boarded the flight, a no-show fee will be imposed simultaneously.
Passengers have to pay the fee otherwise the ticket can not be used.
 
Q: How do I know No-Show Fee when purchasing tickets?
A: Passengers who purchase tickets through China Airlines official website or app will be able to read the relevant detailed content in the fare rules section. For passengers who purchase their tickets through a travel agency, please contact your travel agency to confirm the fare rules. For the No-Show Fee of Award Tickets, please refer to the Award Ticket Redemption instructions.
 
Q: How do I pay for No-Show Fee?
A: Excluding group tickets, all other passengers will be able to go to China Airlines official website to make the payment online. For group tickets, please contact your travel agency.
 
Q: What will happen if I make a booking but not boarding?
A: Your return/onward reservation will be canceled. In addition, passengers may not be able to rebook itinerary, re-issue ticket or refund ticket without paying No-Show Fee.
 
Q: If I have already eChecked-in but unable to take the flight, what should I do?
A: Please cancel eCheck-in online, then contact CI/AE office or your travel agency to change itinerary or cancel bookings before flight departure.
● Complimentary Wi-Fi Onboard
 
Q: How do I get free Wi-Fi Onboard?
When you purchase below products, free Wi-Fi may be redeemed from China Airlines Wi-Fi redemption page.
A: Premium Business Class products
B: Premium Economy Class "Flex"
Note: Wi-Fi Onboard is only available on China Airlines operated long haul flights with Airbus 350/Boeing 777 aircraft model only. (To/From United States/Europe/New Zealand/Australia).
 
Q: I have already purchased my ticket, why can’t I redeem my free Wi-Fi Onboard?
A: After you have purchased your ticket, if you are unable to redeem the free Wi-Fi Onboard voucher on the redemption page, please email to WiFi-Onboard@China-Airlines.com with your Record Locator and Ticket Number or contact our customer service center during office hours.
 
Q: Can I transfer my free Wi-Fi Onboard voucher to someone else or use it on my other flights?
A: Yes, Wi-Fi Onboard voucher may be used on any China Airlines operated long haul flights with Airbus 350/Boeing 777 aircraft model only.
 
Q: If I don't use the free Wi-Fi Onboard voucher, can I refund it?
A: The Wi-Fi Onboard voucher is complimentary and is not refundable.