Within ticket validity and subject to applicable regulations, the reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once provided that the new flight remains on the same operating carrier, booking class, and itinerary (airport).
When requesting a booking change, priority is given to flights operated by China Airlines or Mandarin Airlines.
Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.

a. Flights without irregularities: Ticket refund shall be processed in accordance with voluntary refund procedures.
b. Flights with irregularities: Refund charge could be waived for involuntary refunds. Chargeable seats and Pre-paid excess baggage could be fully refunded.
c. Tickets initially purchased through the CI website, branch offices, or call centers could be refunded by submitting a request via the CI website. Credit card refunds will be processed within 14 business days, subject to bank processing time. Cash or check refunds will be processed within 20 business days after receipt of your refund request.