If your checked baggage is delayed, wholly or partially lost or damaged, please report the incident to our local airport office or ground handling agent immediately upon arrival. If you have left the airport, you can prepare relevant documents to contact Baggage Office (please click Worldwide Airports), or you can also click the LINK or scan the QR code to submit a report.
Please note that claims for partially lost or damaged baggage must be submitted within seven (7) days (from the day following the date when the baggage was retrieved by the customer). Claims for delayed or wholly lost baggage must be submitted within twenty-one (21) days (from the day following the date when the baggage was scheduled to arrive).
If your trip involves more than one carriers, please follow International Air Transport Association (IATA) practices and contact your trip's last carrier for any delayed delivery, damage, or missing baggage problems.
We have contracted baggage repair services companies at major airports. These services provide door-to-door delivery of repaired or replacement baggage. China Airlines is responsible for appropriate repair or replacement costs. If your baggage is found to be damaged, please proceed to the baggage claim services counter in the arrival hall (prior to Customs). Our friendly staff will be available to serve you.
If your baggage is still missing after seven days, we will send you a "Baggage Inventory Form" to fill out or you may download it here. This form will help us locate your baggage and process any related compensation. Please complete and return the form to China Airlines as soon as possible.
Liability for loss or damaged checked baggage is limited in accordance with the relevant convention governing international air travel. The liabilities for appropriate compensation governed by relevant convention are subject to the provisions of the applicable Warsaw Convention (USD 20 per kilogram) or Montreal Convention (the applicable liability limit is 1,519 Special Drawing Rights per passenger for baggage and the value of Special Drawing Rights can fluctuate http://www.imf.org/external/index.htm) and the terms of China Airlines' Conditions of Carriage.
After you report a baggage irregularity, we will use a global computerized tracking system to search for your baggage and stay in contact with you throughout the process. If you need assistance, please contact the airport office or use the case number (a 5-letter and 5-digit code) provided on the Baggage Irregularity Report, along with your last name in English, to access the baggage tracking system and check the status of your baggage search.
We would like to assure you that China Airlines makes every possible effort to take care of your checked baggage. However, it is impossible to avoid certain minor damages incurred during transportation and handling under normal circumstances for reasons beyond our control. To protect your rights, please inspect the exterior of your baggage upon collection. If any damage is found, contact the service staff in the baggage claim area to arrange for repair and return or explore other solutions based on the extent of the damage, time, and depreciation rate. If you notice the damage after leaving the baggage claim area, China Airlines reserves the right to accept your claim based on the relevant evidence. We would like to advise that China Airlines is not liable for the following minor damages and baggage irregularities, which are beyond our control:
Defects in the material of baggage itself or aging after use
Minor dents in the frame or shell
Protruding parts such as cover / straps / hooks / belts / lock / name tags
Baggage polluted by hidden items
Damage or pilferage resulting from random search of Transportation Security Administration (TSA) or other safety inspections of each country
Over-sized or over-packed heavy weight baggage
Content damage due to inadequate packing of baggage
Fragile or perishable items included in the baggage
Baggage abrasion or attrition
Information on baggage tracking and reporting guidance for irregularities.
