Reservation changes of reward ticket are acceptable (only applicable to the same airlines' flights or the same date of travel).

Once a reward ticket is partially used, ticket or itinerary changes are not allowed.

If a reward ticket remains completely unused, a handling fee USD100 or its equivalent amount in local currency will be charged for each ticket that has its destination changed (limited to the same region) or is changed to another SkyTeam partner airlines' flight.

The new ticket validity period is the same as that of the original reward ticket.

To refund a totally unused reward ticket, a handling fee of USD50 (or the equivalent amount in local currency) will be charged. If the award number is still within validity, the owner of the award number can either issue a new reward ticket or request to cancel the award number to regain miles. In the case of regaining miles, the miles still valid on the refund date will be returned to the nominator’s account from which the miles were deducted for the award number. If the award number is expired, meaning a new reward ticket cannot be issued and miles cannot be returned, no handling fee will be charged.

To refund a partially unused reward ticket, which means a new reward ticket cannot be issued and miles cannot be returned, no handling fee will be charged.

Unused taxes that can be refunded when refunding are subject to the fare regulations of the operating airline.

The itinerary connections of SkyTeam reward ticket must be the shortest direct route between the point of origin and the destination. Based on this principle, itineraries between Europe/Africa/Middle East and America shall not be via Asia/Southwest Pacific, itineraries between America and Asia/Southwest Pacific shall not be via Europe/Africa/Middle East and itineraries between Asia/Southwest Pacific and Europe/Africa/Middle East shall not be via Americas.

Stopovers are not allowed for a one-way ticket. A maximum of three sectors are allowed for each one-way reward ticket. (suspension of MU/FM one-way reward tickets, please refer to member announcement for details)

One open-jaw and one stopover are allowed in the itinerary for round-trip SkyTeam reward ticket.

• An open-jaw itinerary must be in the same redemption area.
• A stopover refers to a stay of 24 hours or more at a point other than the destination and the turnaround point and must be in the same region as the origin or destination.

Stopovers and transit points also have to comply with the shortest direct route principle and must be in the same direction during the itinerary (either eastbound or westbound). This means stopovers and transit points must be the points on the valid route between the point of origin and the destination. (Please contact our service personnel for the valid routes.)

For the purpose of flight connecting, SkyTeam round-trip reward ticket allow a maximum of six sectors (including open-jaws). When the point of origin and the destination of itineraries are in different redemption region, transit points can be in different redemption area. When the point of origin and the destination are in the same redemption area, transit points can be only in the same region as that of the point of origin and destination.

SKT reward ticket may be used to travel from the original point of departure to the destination or to a turnaround point and then back to point of origin, but no beyond travel is permitted (No back tracking).

Upgrade awards on a reward ticket are not allowed.

Itineraries that include segments crossing both the Pacific and Atlantic are not accepted.

The seats for reward ticket are subject to the limited seat availability of each SkyTeam partner airlines.

The use of reward ticket shall comply all the general carriage conditions, tariffs and charges, ticket conditions, and every policy of the operating airline, and by all the terms and conditions of the SkyTeam program.