A: We currently offer onboard Wi‑Fi on B777, A350, and A321neo aircraft (Wi-Fi is not available on certain A350 flights.). For codeshare flights operated by other airlines, the Wi-Fi is subject to the provisions of the operating carrier.

A: To maintain the tranquility of the cabin, voice function cannot be used during the flight.

A: Wi-Fi Onboard access is limited to the eligible passenger for use on the current flight and is non-transferable.

A: Both purchased and complimentary Wi-Fi Onboard services are valid solely for the flight on which they were acquired and are not transferable to connecting flights.

A: Yes.

A: Infant tickets are not eligible for free Wi-Fi redemption.

A: The in-flight Wi-Fi plan cannot be used on different mobile devices at the same time. However, you may log out from the first device and switch to another one. To connect multiple devices at the same time, a separate Wi-Fi plan must be purchased.

A: It can be used by any device that supports Wi-Fi, such as smartphones, laptops, tablets, etc.

A: To comply with the cabin electronic devices handling guideline, please switch your mobile devices into airplane mode after the cabin door is closed, and disable Wi-Fi function until the aircraft altitude reaches 10,000 feet.

A: In-flight Wi-Fi is delivered via satellite communication and may be affected by factors such as the number of users, satellite signal strength, weather conditions, flight route, and regulatory restrictions. As a result, connection speed may be slow or temporarily disrupted.

A：

• In-flight internet connectivity may be affected by uncontrollable factors such as weather, satellite signals, or technical issues. If you encounter problems after purchasing Wi-Fi onboard, you may report the issue through the designated service provider for the aircraft type you are flying on, using the following methods:

  • A321neo (Viasat)：passenger.care@inmarsat.com
  • 350/B777 (Panasonic)：ciwihelp@panasonic.aero
  • ※ Passengers traveling on A350 aircraft on the Amsterdam (CI73/CI74) and Singapore (CI753/754) routes who need to report Wi-Fi related issues, please contact the provider Viasat at: passenger.care@inmarsat.com

• If you use complimentary Wi-Fi Onboard, please note that since it is provided as an experience, no refunds or compensation will be offered.

A: Yes.