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Travel Advisory

  • TitlePublish Date
  • Notice for typhoon condition 3 Oct, 2023
     
    Due to the impact of Typhoon Koinu, China Airlines would like to remind those passengers to/from Taiwan Kaohsiung should be advised to check the latest flight status before going to the airport.
    Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the latest updates. Thanks for your understanding and cooperation.
     
    Thanks for your understanding and cooperation.
     

    flight information-02flight information-03
    		Branch office
    		flight information-06
    Flight StatusFlight Messaging
    		Branch office
    		Flight Delay/Cancellation Certificate

    China Airlines Service Hotline

    LocationService hotline
    		Opening time
    Taipei(Taiwan) 412-9000
    +886-2-412-9000    		Mon-Fri (GMT+8) 08:00~18:30
    Holidays(GMT+8) 08:30~17:30
    Japan
    		+81-3-6378-8855Monday to Friday 09:00 - 12:00, 13:00 - 17:30
    (Closed on Sat, Sun, and National Holidays)
    HongKong+852-2868-2299Mon-Fri (GMT+8) 08:30~18:30
    Sat, Public Holiday (GMT+8) 08:30~17:00
    (Sun closed)
    China+852-2868-2299Mon-Fri (GMT+8) 08:30~18:30
    Sat, Public Holiday (GMT+8) 08:30~17:00
    (Sun closed)
    U.S.A+1-800-227-5118Mon-Fri(GMT-8/PT) 6:00~18:00 
    Holidays(GMT-8/PT) 07:00~15:30

    Airport contact information

    AirportContact information

    Taoyuan International Airport

    (TPE)

    		Service hotline
    		(+886) 03-398-3728
    Terminal 1(+886) 03-398-2143
    Terminal 2(+886) 03-398-3274
    Taichung airport (RMQ)(+886)  04-261-55000
    Kaohsiung International Airport (KHH)(+886)  07-805-1371
    (+886)  07-805-1368

    China Airline - HongKong

    (HKG)

    		Customer service HongKong
    		+852-2868-2299
    HongKong international Airport+852-2769-8391
    Mandarin Airlines
    		Customer service
    		+886-2-412-8008
    Domestic Airports information
    		Click here for more details
    　

    　

  • Kindly remind passengers to be aware of the regulations regarding dangerous goods 15 Sep, 2023
    Kindly remind passengers to be aware of the regulations regarding dangerous goods, such as aerosol sprays, lighters, knives/scissors, lead-acid batteries, and lithium batteries. For further information, please consult the Dangerous Goods Information page or visit the Civil Aeronautics Administration website
  • Exclusive Check-in Counter in Taoyuan International Airport Terminal 1 Change Notice 4 Sep, 2023
    From 09SEP2023 04:30LT, in order to cooperate with the renovation plan of Taoyuan International Airport, China Airlines exclusive check-in counter for Paragon, Business Class, Emerald, SkyTeam Elite plus, Gold and SkyTeam Elite members in Taoyuan International Airport Terminal 1 will be changed to counter no.8. Thank you for your cooperation.
  • Handling guideline for cancellation of schedule change over 3 hours of CI/AE operated flights to/from Kaohsiung affected by Typhoon HAIKUI 4 Sep, 2023
    • Eligibility
      Passengers who are holding CI/AE valid tickets issued on/before 02SEP23 with confirmed bookings on CI/AE affected flights and must file applications on/before 03DEC23.

    • Rebooking/Reissue/Reroute
      (a)Rebooking to other CI/AE operated flights with the same Booking Class/Carrier/Ticketed point including airport shown on the ticket within ticket validity and new flight date within 14 days prior to/after the affected flight shall be revalidated or reissued once free of charge.
      (b)Any Fare/Tax difference incurred by rebooking with different Booking Class/Carrier or Routing shall be paid by passengers but reissue charge can be waived once.
      (c)For tickets issued via CI website, please contact call center or branch offices. Other tickets please contact original issuing offices for rebooking and reissue.

    • Refund
    • Refund service charge will be waived. Original tickets issued via China Airlines Offical website, call centers and branch offices can apply refund via CI Website . Chargeable seat and Prepaid excess baggage can be full refunded. Other tickets please contact the original issuing offices.

    Group and discount tickets are not applicable to the guidelines above.
    Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.

  • Handling guideline for cancellation of schedule change over 3 hours of CI/AE operated flights to/from Hong Kong/Shenzhen affected by Typhoon SAOLA 31 Aug, 2023
    • Eligibility
      Passengers who are holding CI/AE valid tickets issued on/before 31AUG23 with confirmed bookings on CI/AE affected flights and must file applications on/before 01DEC23.

    • Rebooking/Reissue/Reroute
      (a)Rebooking to other CI/AE operated flights with the same Booking Class/Carrier/Ticketed point including airport shown on the ticket within ticket validity and new flight date within 14 days prior to/after the affected flight shall be revalidated or reissued once free of charge.
      (b)Any Fare/Tax difference incurred by rebooking with different Booking Class/Carrier or Routing shall be paid by passengers but reissue charge can be waived once.
      (c)For tickets issued via CI website, please contact call center or branch offices. Other tickets please contact original issuing offices for rebooking and reissue.

    • Refund
    • Refund service charge will be waived. Original tickets issued via China Airlines Offical website, call centers and branch offices can apply refund via CI Website . Chargeable seat and Prepaid excess baggage can be full refunded. Other tickets please contact the original issuing offices.

    Group and discount tickets are not applicable to the guidelines above.
    Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.

  • To ensure passenger satisfaction and provide valuable service, traveling starting from 01SEP 2023, baggage rules/rates of CI/AE international sectors will be adjusted simultaneously on multiple fronts as listed below- 21 Aug, 2023
    1. Across-the-board reduction on the excess baggage rates (Consequently, corresponding Dynasty Flyer mileage for excess baggage rate at the airport will be reduced).
    2. Further discounts are provided for prepaid excess baggage.
    3. The deadline to purchase prepaid excess baggage will be shortened to 4 hours before the flight departure time.
    4. Reduction on excess baggage rates for oversized baggage.
    5. Adjustment on the charge of pet transportation
    6. Certain sports equipment, including Surfboards/Windsurfing equipment/Bodyboards and Canoe/Kayak are exempted from the limits on the sum of length/width/height of free baggage allowance.
    7. In addition to the free checked baggage allowance, either a collapsible stroller or a car seat, but not both, can be checked in free of charge.
  • Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Osaka/Nagoya affected by Typhoon Lan. 14 Aug, 2023
    • Eligibility
      Passengers who are holding CI/AE valid tickets issued on/before 14AUG23 with confirmed bookings on CI/AE affected flights to/from Okinawa and must file applications on/before 15NOV23.

    • Rebooking/Reissue/Reroute
      (a)Rebooking/Reissue to other CI/AE operated flights with the same Fare Basis/Carrier/Ticketed point including airport shown on the ticket within ticket validity shall be revalidated or reissued once without service charge.
      (b)Any Fare/Tax difference incurred by rebooking with different Cabin/Fare Basis/Carrier or routing shall be paid by passengers but reissue charge can be waived once.
      (c)For tickets issued via CI website, please contact call center or branch offices. Other tickets please contact original issuing offices for rebooking and reissue.

    • Refund
      Refund service charge will be waived. Original tickets issued via China Airlines official website, call centers and branch offices can apply refund via CI Website. Chargeable seat and Prepaid excess baggage can be full refunded. Other tickets please contact the original issuing offices.


    Group and discount tickets are not applicable to the guidelines above.
    Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.

  • Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Okinawa/Busan/Incheon/Gimpo affected by Typhoon KHANUN 9 Aug, 2023
    • Eligibility
      (a)Passengers who are holding CI/AE valid tickets issued on/before 31JUL23 with confirmed bookings on CI/AE affected flights to/from Okinawa and must file applications on/before 01NOV23.
      (b)Passengers who are holding CI/AE valid tickets issued on/before 09AUG23 with confirmed bookings on CI/AE affected flights to/from Busan, Incheon and Gimpo and must file applications on/before 01NOV23.

    • Rebooking/Reissue/Reroute
      (a)Rebooking/Reissue to other CI/AE operated flights with the same Fare Basis/Carrier/Ticketed point including airport shown on the ticket within ticket validity shall be revalidated or reissued once without service charge.
      (b)Any Fare/Tax difference incurred by rebooking with different Cabin/Fare Basis/Carrier or routing shall be paid by passengers but reissue charge can be waived once.
      (c)For tickets issued via CI website, please contact call center or branch offices. Other tickets please contact original issuing offices for rebooking and reissue.

    • Refund
      Refund service charge will be waived. Original tickets issued via China Airlines official website, call centers and branch offices can apply refund via CI Website. Chargeable seat and Prepaid excess baggage can be full refunded. Other tickets please contact the original issuing offices.

    Group and discount tickets are not applicable to the guidelines above.

    Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.

  • Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Kaohsiung/Xiamen affected by Typhoon DOKSURI 26 Jul, 2023
    • Eligibility
      Passengers who are holding CI/AE valid tickets issued on/before 26JUL23 with confirmed bookings on CI/AE affected flights and must file applications on/before 27OCT23.

    • Rebooking/Reissue/Reroute
      (a) Rebooking to other CI/AE operated flights with the same Booking Class/Carrier/Ticketed point including airport shown on the ticket within ticket validity and new flight date within 14 days prior to/after the affected flight shall be revalidated or reissued once free of charge.
      (b) Any Fare/Tax difference incurred by rebooking with different Booking Class/Carrier or Routing shall be paid by passengers but reissue charge can be waived once.
      (c) For tickets issued via CI website, please contact call center or branch offices. Other tickets please contact original issuing offices for rebooking and reissue.

    • Refund
      Refund service charge will be waived. Original tickets issued via China Airlines Offical website, call centers and branch offices can apply refund via CI Website . Chargeable seat and Prepaid excess baggage can be full refunded. Other tickets please contact the original issuing offices.

    Group and discount tickets are not applicable to the guidelines above.

    Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.

  • Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Hongkong and Hanoi affected by Typhoon TAILIM 17 Jul, 2023
    • Eligibility
      Passengers who are holding CI/AE valid tickets issued on/before 16JUL23 with confirmed bookings on CI/AE affected flights and must file applications on/before 17OCT23.

    • Rebooking/Reissue/Reroute
      (a) Rebooking/Reissue to other CI/AE operated flights with the same Fare Basis/Carrier/Ticketed point including airport shown on the ticket within ticket validity shall be revalidated or reissued once without service charge.
      (b) Any Fare/Tax difference incurred by rebooking with different Cabin/Fare Basis/Carrier or routing shall be paid by passengers but reissue charge can be waived once.
      (c) For tickets issued via CI website, please contact call center or branch offices. Other tickets please contact original issuing offices for rebooking and reissue.

    • Refund
      Refund service charge will be waived. Original tickets issued via China Airlines Offical website, call centers and branch offices can apply refund via CI Website . Chargeable seat and Prepaid excess baggage can be full refunded. Other tickets please contact the original issuing offices.
      Group and discount tickets are not applicable to the guidelines above.
      Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.