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Travel Advisory

  • TitlePublish Date
  • CI/AE Flight Operation Information 31 Mar, 2023

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  • CI/AE Ticket handling Guideline for flight cancellation/delay/advance 20 Mar, 2023
     
    ApplicationCI/AE Flight cancellation or irregularity
    EligibilityPassengers holding CI/AE valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Application DateMust file applications on/before 30JUN23.
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including over-counter charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the over-counter charge, shall be waived once. 
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Prepaid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Discount TicketsDiscount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding their flights at airports due to suspected infection of pneumonia or respiratory syndrome.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • CI201-202 arriving at /departing from Shanghai will be relocated from Pudong International Airport (PVG) to Hongqiao International Airport (SHA). 10 Mar, 2023
    Effective 26 March 2023, China Airlines flight CI201-202 arriving at /departing from Shanghai will be relocated from Pudong International Airport (PVG) to Hongqiao International Airport (SHA). Please double-check your landing /departure airport before your journey, thank you.
  • Starting from 31 March 2023, the Airport Service Charge for Transit & Transfer Passengers at both Kaohsiung International Airport (KHH) and Taoyuan International Airport (TPE) will be collected. 2 Mar, 2023
    Please be informed that, with effect for tickets issued and travel on/after 31 March 2023, a new transit/transfer tax of TWD500 will be imposed on all passengers transiting/transferring through TPE/KHH airport with the same tax code TW.
    In addition to newly issued tickets, in case of ticket reissuance against a totally unused ticket originally issued on/before 30 March 2023, passenger will have to pay subject TW tax on his/her reissued ticket if it includes a transfer or transit at TPE/KHH airport.
    All other current effective rules of TW tax shall remain the same for the above mentioned newly imposed TW tax.
  • Check-in Counter in Shanghai Pudong International Airport( PVG) Change Notic 17 Feb, 2023
    Starting from February 28, 2023, the passenger check-in counter of China Airlines at Shanghai Pudong International Airport (PVG) will be transferred to Terminal 1 counter row G instead of row E at the terminal 2. Thank you for your attention.
  • CI062/CI061 flights cancellation due to planned strikes at Frankurt airport on 17 February 2023. 16 Feb, 2023

    Ticket handling Guideline:

    ApplicationPassengers from CI061/16FEB and CI062/17FEB TPE-FRA v.v. flights cancellation due to planned strike at Frankfurt Airpot on 17FEB23.
    EligibilityPassengers holding CI valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Application DateMust file applications on/before 31MAR23.
    Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including over-counter charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged, or any TWN-EUR v.v. flights operated by CI with the same RBD is booked. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
     b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the over-counter charge, shall be waived once. 
    Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
     b. For partially used tickets: Refund charge can be waived.
     c. Chargeable seats and Prepaid excess baggage can be fully refunded.
     d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Discount TicketsDiscount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding their flights at airports due to suspected infection of pneumonia or respiratory syndrome.
  • Effective from 26 March 2023, China Airlines flights departing/arriving from/to Chengdu will be operated at Chengdu Tianfu International Airport (TFU) 8 Feb, 2023
    Effective 26 March 2023, China Airlines flights departing/arriving from/to Chengdu will be relocated from Chengdu Shuangliu International Airport (CTU) to Chengdu Tianfu International Airport (TFU).
    Please double-check your departure/landing airport before your journey, thank you.
  • FRA check-in counter will be closed 60 minutes before STD from 1 FEB 2023 1 Feb, 2023
    1.Effective from 1st February 2023, the check-in counter for China Airlines flights departing from Frankfurt Airport, Germany (except for co-share flights with other airlines) will be closed 60 minutes before the flight scheduled departure time. The check-in counter will stop accepting all check-ins.
    2.To avoid delaying your valuable trip, please arrive at the airport 3.5 hours before the flight departure time for China Airlines flights departing from Europe, and proceed to the immigration, customs, and security check to wait for boarding as soon as possible after checking in your baggage.
  • Important Notice for passengers departing from Mainland China and transiting via Taiwan 11 Jan, 2023
    Chinese passport holders departing from Mainland China and transiting via Taiwan to a third country must prepare the necessary travel documents for inspection.
  • For travel date on/after 28DEC 2022, children and infant free baggage allowance, oversized policy for musical instrument and packing regulations of sporting equipment of CI/AE international sectors will be adjusted. 27 Dec, 2022
    1. In additional to the original free baggage allowance, children and infants (no matter if occupying a seat or not occupying a seat) can check-in one collapsible stroller free of charge.
    2. Adjust oversized regulations for check-in musical instrument to be one piece of excess baggage charge rate should be applied if the total dimensions of each musical instrument exceed 158cm(62in), provided that it can be accepted as checked baggage subject to space availability of cargo cabin on the flight.
    3. Packing regulations of sporting equipment are adjusted as follows: (Bicycles/Sporting Firearms & Ammunition remain unchanged)

    ●Surfboard/Windsurfing Equipment and Body-board/Canoe and Kayak
      Need to contact CI offices for giving information of the weight and dimensions of your equipment at the time of booking, so we can determine if it is can be accepted for  transportation.
      All contents in one container must be packed with bubble wrap or any other packing material which could be helpful in protecting package contents from colliding with each  other.

    ●Scuba Diving Equipment
      Need to contact CI offices our call center at the time of booking.
      Scuba tank must be empty.
      All contents in one container must be packed with bubble wrap or any other packing material which could be helpful in protecting package contents from colliding with each  other.

    ●Golf/Angling and Fishing Equipment/Snow ski and Water ski or Wakeboard Equipment/Hockey and Lacrosse Equipment/Archery Equipment Bowling Equipment/
      Hang-gliding Equipment/Kitesurfing Equipment/Paragliding Equipment
      Need to contact CI offices at the time of booking.
      All contents in one container must be packed with bubble wrap or any other packing material which could be helpful in protecting package contents from colliding with each  other.