Item | Details |
|---|---|
Application | CI/AE flights to/from Kumamoto affected by the earthquake. |
Eligibility | Passengers holding valid CI/AE tickets with confirmed bookings to/from Kumamoto flights on/before 05AUG26 (Change regulations are applicable to Dynasty Flyer Program Award Tickets). |
Change | a. Within ticket validity and subject to applicable regulations, passengers may reschedule their flight once to travel to/from Kumamoto, Kagoshima, or Fukuoka within 14 days before or after the original flight date. The reissue fee, reissue service charge, booking service charge, tax/fuel surcharge, and fare difference will be waived once, provided that the new flight remains in the same booking class and operating carrier, with China Airlines (CI) / Mandarin Airlines (AE) operated flights being prioritized. b. For tickets purchased via the China Airlines website, please contact local branch offices or customer service centers; for tickets issued by travel agencies, please contact the original issuing agency. |
Refund | Refund charge could be waived for involuntary refunds. Chargeable seats and Pre-paid excess baggage could be fully refunded. |
Group / Free / Reduced fare Tickets | The guideline above does not apply to Free/ Reduced fare Tickets, e.g. DM/ID/AD, etc. For group tickets, please contact your travel agency. |
