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    Great Western Railway

    Great Western Railway

    Rail & Fly Service Information

    How to Purchase and Use Tickets

    • Railway

      01

      Book a Flight + GWR Itinerary

      • Select a GWR station as your departure or arrival station when making your booking.

    • Train

      02

      Check in online within 72 hours prior to train departure

      • Enter your name and ticket number or booking reference, and print out the boarding pass of GWR/HEX.

      • Seat reservations are not available. Passengers may occupy a vacant seat in the appropriate class as indicated on their ticket.

    • Documents

      03

      Bring your Ticket + Identification to board

      • The boarding pass of GWR/HEX must be printed out.

      • Please show your train ticket, a photo ID or passport and China Airlines e-ticket while boarding on train.

    GWR Train Stations

    Oxford
    Swindon
    Bristol Parkway
    Bristol Temple Meads
    Bath
    Newport
    Cardiff
    Exeter
    Plymouth
    Par
    St. Austell
    Swansea
    Penzance
    Taunton
    Bridgwater
    Gloucester
    Worcester
    Falmouth
    Hereford

    Things to know

    • The service can be booked through China Airlines website, with your travel agency or at China Airlines offices. Please note that the coupon closed to GWR/HEX must be issued on the same ticket as China Airlines international flight.
    • Passenger should follow the train time and date as shown on passenger coupon of 297 ticket rather than train ticket. Please visit https://www.gwr.com/travel-information for the up-to-date train departure number/time.
    • Part of this interoperable ticket includes a Heathrow Express ticket (HEX) to enable passengers to travel between London Heathrow Airport (LHR) and London Paddington train station (QQP). The passenger must change trains at London Paddington train station(QQP).
    • Validity show on the Great Western Railway ticket is valid on departure date shown on the ticket only.
    • Heathrow Express ticket is valid to be used within 48 hours of the travel date marked on the ticket.
    • Please note that your luggage will be your responsibility throughout your entire rail journey.
    • No change or refund of GWR/HEX ticket is allowed once it is checked-in.
    • Cancellation of the reservation after the train departure will be considered as a boarding and no refunds will be accepted.
    • Passenger is responsible for arriving at the airport in time. We do recommend you to choose a connection of GWR/HEX that allows you to arrive at the airport two hours before flight departure and provides sufficient time to proceed through immigration and collects your baggage after arrival. China Airlines is not liable for passenger who misses flight with train delay/cancellation.