FAQ Listing

When you report a baggage irregularity, we will use our worldwide computerized tracing system to look for your baggage and keep you informed. If you need assistance, please contact the airport office or input the case number (5 letters and 5 digits), as indicated by the ground crew on a "Baggage Accident Report Form", and your English name into the baggage tracing system to check the progress of the baggage search.

For details, please see the Baggage Rules on China Airlines website.

China Airlines has engaged some vendors at most airports to provide free services of home delivery, baggage case repair, and alternative baggage cases. If your baggage case happens to be damaged, please go to the baggage service counter in the Immigration area (before the customs) to report it. Our service personnel will provide assistance.

China Airlines is not liable for the loss, damage, or delayed delivery of the following valuables and important personal effects that are included in the checked baggage: 

1. Paintings, artwork, antiques, money, securities, assignable instruments, optics, timepieces, natural fur products

2. Jewelry, precious metals/stones, silverware, collectibles, heirlooms and other irreplaceable items

3. Photographic/audio/video equipment and related items, mobile phone and other communication equipment

4. Computer hardware/software and electronic components/equipment, and business equipment

5. Spirits, keys, emergency medicines, medical supplies

6. Manuscripts, blueprints, photographs, publications, business/personal documents

7. Business samples, video/audio recordings

8. Passports and other identification documents

9. Other similar valuables or commercial items 

Please visit China Airlines website for details of extra baggage calculation: https://www.china-airlines.com/us/en/fly/prepare-for-the-fly/baggage/excess-baggage

Each passenger is entitled to the following baggage allowance in accordance with the cabin class that they take. Carry-on baggage that passengers bring to the cabin must be placed under their seats or in the baggage lockers. For details about cabin baggage information, please visit China Airlines website: https://www.china-airlines.com/us/en/fly/prepare-for-the-fly/baggage/carry-on-baggage

Paragon, Emerald and Gold members taking China Airlines and Mandarin Airlines self-operated international flights can enjoy extra allowance . For Paragon, Emerald and Gold members, the extra allowance will be 2 pieces, 1 piece and 1 piece respectively.

For details, see the baggage information on China Airlines website.

For details, please refer to the descriptions of checked baggage on our website. https://www.china-airlines.com/us/en/fly/prepare-for-the-fly/baggage/checked-baggage

If you want to contact China Airlines' baggage service personnel via the baggage tracing system, please click the option of "contact with your airline" on the inquiry result page, and then input your advice and email address into the fields of "Type your message here:" and "Enter your e-mail address" respectively. China Airlines will assign special staff to give you direct replies by email or telephone.