Fare Family

China Airlines has implemented Fare Family products on all international itineraries. You will be able to choose your own Fare Family products according to your needs for each trip, and fly however you want! From the Fare Family introduction below, you can select products suitable for you.

Fare Family products are only applicable to international flights marketed by China Airlines or Mandarin Airlines. Fare rules governed under each individual fare family will be adjusted to align with the effectiveness of new fare family.
For the detailed ticket refund/change rules of each product, the various membership benefits, and booking itineraries, please refer to the full ticket fare rules and terms and conditions when booking.

Fare Family Type

● Economy Class

Fare Family		Fare Family Type
Fare Family		Discount	Basic	Standard	Flex
Booking Class		L	N / H / Q / R	T / V / K	M / B / Y
Mileage		0%	50%	80%	100%
Baggage Allowance	Weight	20KG	30KG	30KG	35KG
Baggage Allowance	Piece	1P, 23KG/P	2P, 23KG/P	2P, 23KG/P	2P, 23KG/P
Seat Selection	Extra Comfort Seat	Charge	Charge	Charge	Charge
	Preferred Seat	Charge	Charge	Charge	Free
	Standard Seat	Charge	Charge	Free	Free
Upgrade with Miles		Not allowed	Not allowed	Allowed	Allowed
Reissue Service Charge		Charge	Charge	Charge	Free
Refund Service Charge		Non Refundable	Charge	Charge	Charge
No Show Fee		Charge	Charge	Charge	Charge

Weight System : For trips outside of the Americas and the U.S. and Canadian territories.

Piece System : For trips from and to the Americas and the U.S. and Canadian territories excluding Guam.

● Premium Economy Class

Fare Family		Fare Family Type
Fare Family		Basic	Standard	Flex
Booking Class		E	A	U / W
Mileage		100%	115%	125%
Baggage Allowance	Weight	35KG	35KG	35KG
Baggage Allowance	Piece	2P, 28KG/P	2P, 28KG/P	2P, 28KG/P
Seat Selection	Standard Seat	Charge	Free	Free
Upgrade with Miles		Not allowed	Allowed	Allowed
Reissue Service Charge		Charge	Charge	Free
Refund Service Charge		Charge	Charge	Charge
No Show Fee		Charge	Charge	Charge

Weight System : For trips outside of the Americas and the U.S. and Canadian territories.

Piece System : For trips from and to the Americas and the U.S. and Canadian territories excluding Guam.

● Business Class

Fare Family		Fare Family Type
Fare Family		Basic	Standard	Flex
Booking Class		D	C	J
Mileage		125%	150%	175%
Baggage Allowance	Weight	40KG	40KG	40KG
Baggage Allowance	Piece	2P, 32KG/P	2P, 32KG/P	2P, 32KG/P
Seat Selection		Free	Free	Free
Upgrade with Miles		N/A	N/A	N/A
Reissue Service Charge		Charge	Charge	Free
Refund Service Charge		Charge	Charge	Charge
No Show Fee		Charge	Charge	Charge

Weight System : For trips outside of the Americas and the U.S. and Canadian territories.

Piece System : For trips from and to the Americas and the U.S. and Canadian territories excluding Guam.

Note –

For ex-Europe Business Class and Premium Economy Class standard fare family (Booking class C and A), the reissue service charge is free of charge. In addition to this exception of reissue service charge, the above listed attributes of each Fare Family may be varied by routes. CI reserves the right to adjust these attributes at any time at our sole discretion.
Basic Fare Family (Booking Class - E/N/H/Q/R) is not applicable to cabin upgrade with award redeemed or transferred on/after 02 July, 2020 (Taipei Local Time).

If your itinerary includes Air Canada (AC) as the first carrier at the beginning your journey, the regulation of free baggage allowance is currently two pieces for business travels(32KG/piece)and one piece for economy class travels(23KG/piece). The baggage rules/excess baggage rates of Air Canada(AC) should be applied for the entire journey on the same ticket.

● Economy Class

Short Haul flight(Within Asia (except Between Australia and New Zealand))

Fare Family		Fare Family Type
Fare Family		Discount	Basic	Standard	Flex
RBD		L	N / H / Q / R	T / V / K	M / B / Y
Mileage		0%	50%	80%	100%
Free Baggage Allowance		1P, 23KG/P	1P, 23KG/P	2P, 23KG/P	2P, 23KG/P
Seat Selection	Extra Comfort Seat	Charge	Charge	Charge	Charge
	Preferred Seat	Charge	Charge	Charge	Free
	Standard Seat	Charge	Charge	Free	Free
Upgrade with Miles		Not allowed	Not allowed	Allowed	Allowed
Reissue Service Charge		Charge	Charge	Charge	Free
Refund Service Charge		Non Refundable	Charge	Charge	Charge
No Show Fee		Charge	Charge	Charge	Charge

Trans-Tasman flight(Between Australia and New Zealand)

Fare Family		Fare Family Type
Fare Family		Discount	Basic	Standard	Flex
RBD		L	N / H / Q / R	T / V / K	M / B / Y
Mileage		0%	50%	80%	100%
Free Baggage Allowance		1P, 23KG/P	1P, 23KG/P	1P, 23KG/P	1P, 23KG/P
Seat Selection	Extra Comfort Seat	Charge	Charge	Charge	Charge
	Preferred Seat	Charge	Charge	Charge	Free
	Standard Seat	Charge	Charge	Free	Free
Upgrade with Miles		Not allowed	Not allowed	Allowed	Allowed
Reissue Service Charge		Charge	Charge	Charge	Free
Refund Service Charge		Non Refundable	Charge	Charge	Charge
No Show Fee		Charge	Charge	Charge	Charge

Long Haul flight(USA / Canada / Europe / Australia and New Zealand)

Fare Family		Fare Family Type
Fare Family		Discount	Basic	Standard	Flex
RBD		L	N / H / Q / R	T / V / K	M / B / Y
Mileage		0%	50%	80%	100%
Free Baggage Allowance		1P, 23KG/P	2P, 23KG/P	2P, 23KG/P	2P, 23KG/P
Seat Selection	Extra Comfort Seat	Charge	Charge	Charge	Charge
	Preferred Seat	Charge	Charge	Charge	Free
	Standard Seat	Charge	Charge	Free	Free
Upgrade with Miles		Not allowed	Not allowed	Allowed	Allowed
Reissue Service Charge		Charge	Charge	Charge	Free
Refund Service Charge		Non Refundable	Charge	Charge	Charge
No Show Fee		Charge	Charge	Charge	Charge

● Premium Economy Class

Fare Family		Fare Family Type
Fare Family		Basic	Standard	Flex
Booking Class		E	A	U / W
Mileage		100%	115%	125%
Free Baggage Allowance		2P, 28KG/P	2P, 28KG/P	2P, 28KG/P
Seat Selection	Standard Seat	Charge	Free	Free
Upgrade with Miles		Not allowed	Allowed	Allowed
Reissue Service Charge		Charge	Charge	Free
Refund Service Charge		Charge	Charge	Charge
No Show Fee		Charge	Charge	Charge

● Business Class

Fare Family	Fare Family Type
Fare Family	Basic	Standard	Flex
Booking Class	D	C	J
Mileage	125%	150%	175%
Free Baggage Allowance	2P, 32KG/P	2P, 32KG/P	2P, 32KG/P
Seat Selection	Free	Free	Free
Upgrade with Miles	N/A	N/A	N/A
Reissue Service Charge	Charge	Charge	Free
Refund Service Charge	Charge	Charge	Charge
No Show Fee	Charge	Charge	Charge

Note -

For ex-Europe Business Class and Premium Economy Class standard fare family (Booking class C and A), the reissue service charge is free of charge. In addition to this exception of reissue service charge, the above listed attributes of each Fare Family may be varied by routes. CI reserves the right to adjust these attributes at any time at our sole discretion.
Basic Fare Family (Booking Class - E/N/H/Q/R) is not applicable to cabin upgrade with award redeemed or transferred on/after 02 July, 2020 (Taipei Local Time).

Seat Selection

Depending on the Fare Family that you have chosen, you can pre-select your seat for free or at a small fee.

● Introduction to the Seat Selection Service

Business Cabin: free of charge.
Premium Economy Cabin: For "Flex" or "Standard" product, seat selection is free. Passengers who purchased "Basic" products will be able to select seats for a small fee on the official website or the app, or select seats for free via Online Check-in 48 hours before flight departure.
Economy Cabin:
Three seat types are available for seat selection: (please refer to the seat map to the right)

A. Extra Comfort Seat: Some of the seats in this category are emergency exit seats, which offer you more leg-room so that you can have a more comfortable flight.
The Extra Comfort seats are available for paid selection for all passenger who purchase Economy Class fare tickets. However, based on Civil Aviation Regulation and to ensure flight safety, you must meet the requirements for emergency exit seats. Please read the information for emergency exit seats before making your choice.

B. Preferred Seat: This type of seats are located in the front rows of Economy cabin. We understand that you are eager to begin your long-awaited trip, now you will be able to start your journey with only a small additional cost.
You can purchase "Flex" product and choose Preferred Seat for free, or you can choose Preferred Seat for free via Online Check-in 12 hours before flight departure.

C. Standard Seat: Seats other than Extra Comfort Seat and Preferred Seat are Standard Seat.
Passengers who purchased "Flex" or "Standard" product may choose Standard Seat for free. If you purchase "Basic" or "Discount" product, you will still be able to choose Standard Seat with a small additional cost. Of course, you can also select seats for free via Online Check-in within 48 hours before flight departure.

How to Pre-Select a Seat?
- Chargeable seat will be available for sale on China Airlines official website / China Airlines APP, and China Airlines’ Customer Service Center or ticketing counter worldwide.
- Seat selection for one of the accompanying passengers with infant and have reserved/booked a bassinet* , or wheel chair passenger (Wheel Chair for Cabin Seat, WCHC) can be free of charge. In this situation, please contact China Airlines Customer Service Center or any local branch office directly, and we will be glad to help you with the arrangements.
Changing the Paid Seat Selection
- The seat selection fee is not transferable.
- China Airlines' official website and mobile app provide passengers with the option to change their seats within 48 hours before flight departure. If there is any need to change seats during other times, please contact our Customer Service Center or local branch office counters, and we will help you with the arrangements.
- If you change the departure date or flight, you will be required to pay again to pre-select the chargeable seat based on the availability of the new flight. The seat selection fee of the original flight can be refunded free of charge.
- If you change to another chargeable seat on the same flight, please pay the new seat selection first, and the original seat selection fee will be refunded to you free of charge.
Refund of Seat Selection Fee

Seat Selection Fee is not refundable, except for "involuntary reasons" or "duplicated payment of itinerary & seat change"In the event of a aircraft change, if a passenger has been reseated to a new seat with the same or better attribute than the original seat (e.g. the seat is changed from "Preferred Seat" to " Extra Comfort Seat"), no refund will be given.
Involuntary reasons include:

Passenger cancels or changes his/her reservation due to his/her China Airlines or Mandarin Airlines flight encounters aircraft type change, delay（more than 3 hours） or flight cancellation.
Seat selection has to be changed because subject passenger does not meet our emergency exit seat requirements.
Miss connection to flights operated by China Airlines or Mandarin Airlines due to delay from a previous China Airlines or Mandarin Airlines flight.

Duplicated payment of itinerary and/or seat change is refundable. However, it’s not refundable if the new seat is free of charge. In case of passengers who voluntarily pay to upper cabin or use mileage upgrade,the original chargeable seat fee can be refunded in full amount Please contact China Airlines local branch office .

Refund requests due to "involuntary reasons" or "duplicated payment of itinerary & seat change" will be processed on China Airlines official website, or, by China Airlines’branch office within 2 years from the date of purchase. The Chargeable Seat service is subject to all terms and conditions in China Airlines’General Conditions of Carriage. China Airlines reserves the right to interpret, modify or cancel the aforementioned terms and conditions at any time.

Terms and Conditions
- To be eligible for this service, passenger must hold valid ticket issued by either China Airlines (297) or Mandarin Airlines (803), and travel on China Airlines (CI)/Mandarin Airlines (AE) self-operated flights, or designated code-share flights operated jointly by CI & AE.
- Whether it's a need-to-pay seat or not, seats offered for advance selection are subject to availability at the time of request.
- Passenger may pay to choose his/her preferred seat in the flight, or, to be arranged a seat for free through online check-in, mobile check-in, or at the check-in counter at the airport (Extra Comfort Seat will not be offered). However, sitting next to each other/one another for passengers travelling together will subject to seat availability.
- Whether the selected seat is a chargeable seat or not, you are required to complete your check-in process 60 minutes prior to flight departure. Failing to complete your check-in process in time will lead to the cancellation of advanced seat selection. And the pre-paid seat selection fee will not be refunded.
- To comply with Civil Aviation Regulation and to ensure aviation safety, passenger choosing the emergency exit seat must read our "information for emergency exit seats" carefully and make sure that he/she agrees with and is qualified to the terms and conditions stipulated in the Regulations. Also, this passenger must collect the boarding pass at the airport check-in counter so as to be visually verified the compliance of the corresponding regulations. If the passenger does not meet the requirements, then he/she will be re-assigned to another seat and the pre-paid seat selection fee will be refunded.
- China Airlines and Mandarin Airlines reserve the right to assign or reallocate seats at any time due to operational requirements or safety reasons.
- Group bookings are assigned seats. Emerald & Paragon member with group booking may contact customer service center or branch office for further assistance.
- Chargeable seats are to be used only with the associated ticket and not transferable to other passengers or flights.
- Sales deadline for Chargeable seat product are as follows:
  - Standard Seat for Premium Economy Class and Economy Class: Available for sale till 48 hours prior to departure.
  - Preferred Seat: Available for sale till 12 hours prior to departure.
  - Extra Comfort Seat: No limit (May purchase In-Flight).*
  
  * Note: Flights departing from Amsterdam / China (Fuzhou, Ningbo, Wuxi) to Taipei may purchase Chargeable Seat via online till 48 hours prior to flight departure. Passenger would need to purchase Extra Comfort Seat from cabin crew in flight when sales time reach within 48 hours of flight departure.
Benefit of Frequent Flyer
- Paragon and Emerald card holder enjoys the privilege of free seat selection, including all 3 chargeable seat types: Standard, Preferred, and Extra Comfort.
- Paragon members can invite up to two companions and Emerald members can invite one companion to enjoy free seat selection respectively. Guidelines are as below:
  - Effective from February 6th, 2023, Paragon members can invite up to two companions to enjoy free seat selection for Standard, Preferred, and Extra Comfort seat.
  - Emerald member can invite one companion to enjoy free seat selection for Standard, Preferred seat.
  - Please contact China Airlines call centers or branch offices for application from the next day of ticket issuance. China Airlines official website and airport counters, In-flight are not available for this service.
  - Companion(s) should be in the same reservation record with Paragon and Emerald members, and tickets should be issued for both parties.
  - Companion(s) holding group tickets (G Class) or tickets issued by other airlines (except Mandarin Airlines tickets) is not eligible for this service.
  - The above mentioned restrictions will not be applicable for companion whose ticket is eligible for free seat selection, or if the companion is willing to choose a seat with charges.
  - If you are a companion of Paragon members and qualify for aforementioned free seat selection, Extra Comfort seat selection fee paid on/before February 5th, 2023 can be refunded. Please contact China Airlines call centers or branch offices for refund.
- Using Mileage to purchase Chargeable seat is not supported at this time.
- Award ticket or upgrade with miles and its booking code with (O/I) may select seat for free, and booking code with (Z/X/P) may select "Standard" seats free of charge.
- The Dynasty Flyer membership tier at the time of the seat selection will determine whether a passenger needs to pay for seat selection or not.Dynasty/Gold card members have paid for seat selection, but were then upgraded to Gold/Emerald members before relevant flight departure and can select seats for free, the original chargeable seat fee could be refunded in full amount. Please contact China Airlines call centers or branch offices for refund.
- After ticket is purchased, please visit web site MANAGE-Seat /Special Assistance, or log in Member service - Travel Services-Booking Records to select seat online. Seat selection is available via Online Check-in 48 hours before flight departure.
In-flight Chargeable Seat Service
- Only Extra Comfort Seats are available for sale In-Flight.
- For in-flight service quality and flight safety concern, passengers may not change their seat after boarding. If a passenger wishes to use "Extra Comfort Seat", please contact cabin crew for assistance/purchase.
- Because some of the Extra Comfort Seats are next to emergency exit, to comply with Civil Aviation Law and to ensure aviation safety, China Airlines reserves the right not to offer these Emergency Exit seats to passenger who does not meet the Emergency exit seating requirements.
- The in-flight chargeable seat purchase is limited to "Extra Comfort Seat" only, and is sold on segment basis. If a passenger’s itinerary includes a stopover airport (e.g. Taipei - Brisbane - Auckland, Brisbane is a stopover airport), this Taipei-Auckland passenger could only purchase the seat for the first segment (Taipei - Brisbane). Depending on the seating assigned and booking status, cabin crew will assist passenger with another Extra comfort seat over Brisbane-Auckland, if available. If not, passenger is required to sit back to the original seat assigned at check-in without refund.
- Once in flight, Chargeable seat may only be purchased by Credit card.
- China Airlines and Mandarin Airlines reserve the right to assign or reallocate seats at any time due to operational and US DOT382 requirements or safety reasons.

Mileage Accrual

To encourage members to experience the service of our Premium Business Class, Business Class, and Premium Economy Class, as well as to enable quicker and easier membership upgrade and renewal, based on different Fare Family, we have increased China Airlines/Mandarin Airlines mileage accrual and weighted trip for flights travelling from April 1st, 2019.

If you are our Gold/Emerald/Paragon card member, you will be able to receive an extra 15%, 25%, 30% incentive of flown mileage as miles respectively. We welcome you to fly with us to get more miles!

For more details, please refer to our Member News.

You can also use "Actual Mileage Table" to calculate miles you can accrue according to the itinerary and Fare Family products you purchased.

No-Show Fee

No-Show fee will be imposed on passengers who do not cancel their reservations, do not show up for their flights or do not board their flights after completion of the check-in process.

FAQ

Q: What is Seat Selection? Is there a fee for Seat Selection?

A: Before the start of your journey, you can visit China Airlines official website/app and for a small amount of fee you may select the seat you prefer. Free seat selection is open for "Standard Seat" 48 hours before flight departure, free seat selection is open for "Preferred Seat" 12 hours before flight departure, while paid seat selection service is available at all times for "Extra Comfort Seat".

Q: Is free seat selection available for all bookings?

A: Free seat selection is not applicable to group bookings (booking class G).

Q: How do I pay for the seat selection?

A: You can visit China Airlines official website/app for seat selection service.

Q: What are the fees for paid seat selection?

A: Please refer to "Seat Selection Fee".

Q: What is Extra Comfort Seat?

A: Extra Comfort Seats are seats by the emergency exits, providing you with more spacious leg-room.

Q: I have already completed Online Check-in process. Can I still purchase Extra Comfort Seat service online?

A: No, you must first cancel your online check-in before purchasing an Extra Comfort Seat. Or you can also purchase when you check-in at the airport.

Q: Do all seats require a fee?

A: Free seating is open for "Standard Seat" 48 hours before flight departure, free seating is open for "Preferred Seat" 12 hours before flight departure, "Extra Comfort Seat" is not free of charge at all times.

Q: After completing the payment for seat selection online, will I receive an invoice?

A: After you complete the payment for the seat selection service online, you will receive an Electronic Miscellaneous Document (EMD) invoice in your email, which is the proof of payment.

Q: If I have not received confirmation mail after completing the payment for seat selection online, who should I speak to?

A: Please contact our Customer Service Center or any local branch office counters.

Q: Is there an expiration date for the EMD that was issued for the seat selection payment?

A: EMD is the proof of payment. The seat selection service is only applicable for the originally purchased date and flight.

Q: After paying for a seat selection, if I cannot travel due to other circumstances, can I transfer seat selection to my friends and family?

A: The Seat selection is not transferable to other customers.

Q: Can I change my seat after seat selection payment has been completed?

A: The seat selection service is only applicable for the originally purchased date and flight. If you need to change the departure date or flight, you will be required to pay again for seat selection based on the sales status of the flight. The seat selection fee of the original flight can be refunded free of charge.

Q: What must I do if I would like to change to another seat after I have paid for seat selection?

A: If you would like to change to another paid seat, please pay the fee of the new seat first, and the original seat selection fee will be refunded to you free of charge. But if you change to a free seat, the original fee will not be refunded.

Q: If my flight itinerary has changed, what must I do to re-select the seat? Can I get a refund for the seat selection fee of my original flight?

A: If you would like to change to another paid seat on the new flight, please pay the fee of the new seat first, and the seat selection fee of the original flight will be refunded to you free of charge. But if you change to a free seat, the original fee will not be refunded.

Q: Will the mileage accumulated be different when purchasing different Fare Family?

A: Yes. To encourage members to experience the service of Premium Business Class, Business Class, and Premium Economy Class, as well as to enable quicker and easier membership upgrade and renewal , based on different Fare Family, we have increased China Airlines/Mandarin Airlines mileage accrual and weighted trip for flights travelling from April 1st, 2019. For example, with the Business Class "Flex" fare, you will be able to accrue 175% of flown mileage, as well as 2 weighted trips. Gold/Emerald/Paragon card members will be able to receive an extra 15%, 25%, 30% of flown mileage as reward miles respectively.

For more details, please refer to our Member News. You can also use "Actual Mileage Table” to calculate miles you can accrue according to the itinerary and Fare Family products you purchased.

Q: If I purchase Business Class "Flex" fare from Taipei to Los Angeles, and I am also an Emerald card member, how many miles will I earn?

A: The flown mileage from Taipei to Los Angeles is 6,781 miles. If you purchase Business Class "Flex" ticket from Taipei to Los Angeles and take a China Airlines / Mandarin Airlines flight, you will be able to accrue 175% of flown mileage of that sector, which is 11,867 miles (6,781x1.75). In addition, because you are an Emerald card member, you will receive an extra 25% of flown miles, which is 2,967 miles (11,867x0.25). Therefore, you will earn 14,834 miles, enabling you to redeem next award even faster!

Q: If my upgrade awards have been redeemed or transferred from my family or friends on June 1st, 2020 Taipei local time, may I still be able to use it when I purchase tickets of "Basic" products after July 2nd, 2020?

A: Yes. You can use valid upgrade awards redeemed or transferred on and before July 1st, 2020 Taipei local time for cabin upgrade if you hold tickets of "Basic" products; Basic Fare Family (RBD - E/N/H/Q/R) is not applicable to cabin upgrade with award redeemed or transferred on/after 02 July, 2020 (Taipei Local Time).

		Economy			Premium Economy
Fare Family	Member Card (*China Airlines Paragon / Emerald members can select seats for free.)	Standard Seat	Preferred Seat	Extra Comfort Seat	Standard Seat
Discount	Gold / Elite Plus / Elite	Free	Short Haul: USD 25 Long Haul: USD 60	Short Haul (1): USD 50 Short Haul (2): USD 55 Long Haul: USD 160	-
	Normal / Dynasty	Short Haul: USD 15 (Aisle Seats: USD 20) Long Haul: USD 30 (Aisle Seats: USD 40)
Basic	Gold / Elite Plus / Elite	Free	Short Haul: USD 25 Long Haul: USD 60	Short Haul (1): USD 50 Short Haul (2): USD 55 Long Haul: USD 160	Free
	Normal / Dynasty	Short Haul: USD 15 (Aisle Seats: USD 20) Long Haul: USD 30 (Aisle Seats: USD 40)			Short Haul: USD 20 Long Haul: USD 50
Standard	Gold / Elite Plus / Elite	Free	Short Haul: USD 25 Long Haul: USD 60	Short Haul (1): USD 50 Short Haul (2): USD 55 Long Haul: USD 160	Free
	Normal / Dynasty
Flex	Gold / Elite Plus / Elite	Free	Free	Short Haul (1): USD 50 Short Haul (2): USD 55 Long Haul: USD 160	Free
	Normal / Dynasty

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Fare Family Type

Seat Selection

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