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Travel Advisory

  • TitlePublish Date
  • Notice for passenger traveling to/from Seattle 21 Nov, 2025

    Due to a fuel supply disruption at Seattle-Tacoma International Airport caused by a pipeline leak, flights to and from Seattle may experience schedule changes or early departures.

    China Airlines would like to remind those passengers to/from Seattle should be advised to check the latest flight status before going to the airport. 

    Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the lastest updates. Thanks for your under standing and cooperation.

  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon Fung-Wong 11 Nov, 2025
     
    ApplicationCI/AE Flight — cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 11NOV25 with confirmed bookings with confirmed bookings to/from Taiwan on affect flights, must submit applications on/before 12FEB26 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea.Within ticket validity and subject to applicable regulations, the reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once provided that the itinerary/booking class remain unchanged and the new flight date falls within 14 days prior to/after the affected flight.
    b. Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Shanghai Hongqiao International Airport Check-in Counter Closing Time Update 10 Nov, 2025
    Starting 01 December 2025, check-in counters for all China Airlines flights departing from Shanghai Hongqiao International Airport will close 45 minutes before the scheduled departure time.
    To ensure a smooth travel experience, please arrive at the airport early and complete check-in procedures in advance.
    For more details, please visit our Airport / Check-in Counter Information page or contact our customer service team. Thank you for your cooperation.
  • China Airlines Launches 24-Hour Customer Service 3 Nov, 2025
    China Airlines is pleased to announce that our Customer Service Call Center now provides 24-hour support.
    Passengers may contact our Taipei Service hotline at +886-2-412-9000 or North America Service hotline at +1-800-227-5118 at any time.
    Service Hours:
    • Taipei Customer Service Call Center: Daily 08:00–18:30 (GMT+8)
    • North America Customer Service Call Center: Daily 09:00–17:30 (Pacific Time)

    Outside the above hours, Mandarin and English services will be available through our Global Customer Service Call Center.

  • Important Notice: Shanghai Pudong International Airport Check-in Counter Closing Time Update 8 Oct, 2025

    Starting 26 October 2025, check-in counters for all China Airlines flights departing from Shanghai Pudong International Airport will close 60 minutes before the scheduled departure time.
    To ensure a smooth travel experience, please arrive at the airport early and complete check-in procedures in advance.

    For more details, please visit our Airport / Check-in Counter Information page or contact our customer service team. Thank you for your cooperation.

  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon MATMO 4 Oct, 2025
     
    ApplicationCI/AE Flight — cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 04OCT25 with confirmed bookings with confirmed bookings to/from Hong Kong, Guangzhou, and Shenzhen on affect flights, must submit applications on/before 04JAN26 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea.Within ticket validity and subject to applicable regulations, the reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once provided that the itinerary/booking class remain unchanged and the new flight date falls within 14 days prior to/after the affected flight.
    b. Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon RAGASA 21 Sep, 2025
     
    ApplicationCI/AE Flight — cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 21SEP25 with confirmed bookings with confirmed bookings to/from Taiwan on affect flights, must submit applications on/before 22DEC25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea.Within ticket validity and subject to applicable regulations, the reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once provided that the itinerary/booking class remain unchanged and the new flight date falls within 14 days prior to/after the affected flight.
    b. Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Handling Guidelines for cancellation of CI/AE operated flights affected by the strike at major Netherlands airports 21 Sep, 2025
     
    Application1. CI73 on 09SEP25 ; CI74 on 10SEP25
    2. CI73 on 16SEP25 ; CI74 on 17SEP25
    3. CI73 on 23SEP25 ; CI74 on 24SEP25
    EligibilityPassengers holding CI/AE valid tickets issued on/before 22SEP25 with confirmed bookings to/from Amsterdam on affect flights (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    ChangeThe reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once under following circumstances.
    (a) Date change : Passenger could rebook to the nearest available flight with the same origin, destination and booking class within the ticket validity. Unless otherwise stipulated by applicable regulations, priority will be given to CI/AE operated flights when changing reservations.
    (b) Reissue with interline segments : Priority for the long-haul sector will be accorded to CI/AE operated flights with the same booking class, followed by connections with our cooperated interline partners, and shall be handled in accordance with applicable regulations.
    (c) Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon MITAG 19 Sep, 2025
     
    ApplicationCI/AE Flight — cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 18SEP25 with confirmed bookings with confirmed bookings to/from HongKong/ShenZhen/GuangZhou on affect flights, must submit applications on/before 19DEC25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea.Within ticket validity and subject to applicable regulations, the reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once provided that the itinerary/booking class remain unchanged and the new flight date falls within 14 days prior to/after the affected flight.
    b. Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Notice for Travelers to/from Amsterdam 15 Sep, 2025

    Due to the strike at major Netherlands airports, China Airlines would like to remind those passengers to/from Amsterdam on 16-17 SEP 2025 should be advised to check the latest flight status before going to the airport.
    Please check the flight status from our website, download the China Airlines App, or register for SMS notification to receive the latest updates; thanks for your understanding and cooperation.


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    Schedule ChangeFlight StatusFlight MessagingFlight Departure/Arrival Certificate

    China Airlines Service Hotline

    LocationService hotline
    		Opening time
    Taipei(Taiwan) 412-9000
    +886-2-412-9000    		Daily (GMT+8) 08:00~18:30
    Japan
    		+81-3-6378-8855Monday to Friday 09:00 - 12:00, 13:00 - 17:30
    (Closed on Sat, Sun, and National Holidays)
    HongKong+852-2868-2299Mon-Fri (GMT+8) 08:30~18:30
    Sat, Public Holiday (GMT+8) 08:30~17:00
    (Sun closed)
    China+86-400-888-6998Mon-Fri (GMT+8) 08:30~18:30
    Sat, Public Holiday (GMT+8) 08:30~17:00
    (Sun closed)
    U.S.A+1-800-227-5118Daily 09:00~17:30 Pacific Time

    Airport contact information

    AirportContact information

    Taoyuan International Airport

    (TPE)

    		Service hotline
    		(+886) 03-398-3728
    Terminal 1(+886) 03-398-2143
    Terminal 2(+886) 03-398-3274
    Taichung airport (RMQ)(+886)  04-261-55000
    Kaohsiung International Airport (KHH)(+886)  07-805-1371
    (+886)  07-805-1368

    China Airline - HongKong

    (HKG)

    		Customer service HongKong
    		+852-2868-2299
    HongKong international Airport+852-2769-8391
    Mandarin Airlines
    		Customer service
    		+886-2-412-8008
    Domestic Airports information
    		Click here for more details