Online Baggage Tracking System
In the event of a baggage irregularity, you can track your baggage in the online Baggage Tracking System. Currently, the system is only available in English due to the software program's search function limitations.
Instruction: Please type your missing baggage's file reference number and your last name into the "File Reference" and "Name" columns. After that, click "Submit". The system will respond with the latest handling result.
- File reference number of your missing baggage (five English letters and five digits)
- Last name in English
You may contact our baggage service staff by clicking "Contact Your Airline" and type your opinion and e-mail address into the "Type your message here" and "Enter your e-mail address" columns on the search results screen. Our baggage service staff will reply to you either by telephone or via e-mail.