Sharing your feedback
If you have any questions, concerns or feedback, we welcome you to share directly with us via our Customer Voice. You may also contact the U.S. Department of Transportation, Aviation Consumer Protection with your comments and questions, using one of these methods:
The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel and requires air carriers to accommodate the needs of passengers with disabilities. Download the U.S. Department of Transportation regulations for Non-Discrimination on the Basis of Disability in Air Travel.
Bill of Rights describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382. View the USDOT Airline Passengers with Disabilities Bill of Rights.
You can also receive a copy by mail by calling the:
- Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY), or the
- Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY), or send a written request to the mailing address listed below.
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave S.E.
West Building Room W96-432
Washington, DC 20590