Website Overview
1 News/Travel Alerts more
(Please select preffered language
Main Content

Information Security Policy

Intelligent Property Rights

China Airlines is committed to protecting privacy of your personal data and expects you to understand your related rights so as to feel comfortable to use all related Internet services provided by China Airlines (hereinafter referred to as "We"). In addition, to enhance information protection, you must provide personal identification information to access certain parts of this websites.

Collection of Customer Information

We will collect your personal information through the following methods in certain parts of this website::

1.Applying for Dynasty Flyer Program (DFP) Membership
2.Online booking/ticketing
3.DFP interactive services and travel information provided for members
4.Messaging service
5.Online activities

Through the above collection methods, we may collect your personal information, including but not limited to:
Title, Chinese and English name on your passport, date of birth, nationality, ID number, passport number, country of residence, mailing address, email address, phone number, fax number, mobile number, DFP membership card number and password, credit card information (including owner name, card number, and card expiration date), company name, company address, profession and position, assignees' name and DFP membership card number, preferred language, special diets and seat and travel preferences.  If you fail to provide the required personal information, certain parts of the requested online services may be unavailable.

Use of Customer Information

Customer information will be used for business management purpose only and is aimed at improving service quality and providing enhanced personal service for customers:
1. Evaluate and handle DFP membership applications
2. Operate DFP services, including mileage accumulation, DFP membership records, mileage redemption records, and mileage transfer records
3. Handle members' trip arrangement and the products and services purchased
4. Handle online services, message notification service, discount service, and promotion service for members
5. Market surveys and questionnaires for services improvement
6. We may provide your information collected by us to our affiliated companies, subsidiaries, and other business partners so that they can process the information and provide related services to you.
We promise that we will not reveal your personal information to any third parties not related to this service or transaction without your consent. 

When you book or purchase travel-related products (car rental, hotel, or others) sold by other providers on this website, these providers may collect your personal information through their transaction platform to provide subsequent services.

Links to Other Websites

Our website contains links to other websites that are operated under different privacy terms.  When you leave our website and access other websites, please remain alert and read the privacy terms of other websites.  We have no control over and provide no guarantee on the information submitted to these websites.

Sending of Emails

We obtain your email account according to Collection of Customer Information. In order to provide you with more services or discount offers, we will send you emails containing the above related contents and indicate that we are the sender in the email.

Changes to Privacy/Security Statement

We may revise this Privacy/Security Statement without prior notice. This web page will display the latest content. Should a significant modification be made to the use of customer information, we will announce and post those changes on our website so that you can know related matters. We have adopted appropriate electronic and management measures to maintain the accuracy of the collected information, prevent unauthorized login, and ensure correct use of the information.  When you input sensitive information such as credit card details, the information will be automatically converted to ciphers before being sent to the Internet.

Customer Self-Protection

Please keep your personal information safe and do not provide any personal information to others. Do not forget to log out after completing online booking, purchase and member contacts information change, etc. If you share a computer with others or use a public computer, please close the browser window to protect your personal information from unauthorized collection and use. To protect your consumption rights, please purchase our international flight tickets through normal sales channels, such as China Airlines website,  China Airlines sales offices, YesTrip Travel Service  and other travel services.

Governing Law and Court

Any dispute arising out of or in connection with this website shall be governed and construed by the laws of the Republic of China, and shall be resolved by Taiwan Taipei District Court which serves as the court of first instance. 
*Please contact us if you have any questions regarding our Security Statement and Privacy Policy.