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Ticket Awards

CAL / AE Ticket Awards

China Airlines / Mandarin Airlines Ticket Awards

  • As a member, you may redeem ticket awards with the applicable mileage accumulated in your account. You may use the award yourself or transfer it to a relative or friend (Please refer to Award Transfer).

Award Levels

Award Levels

  • The mileage levels for award ticket by using self-owned mileage or an on-line transferred award as below ： 

The mileage required for Round-way ticket awards by using self-owned mileage or an online-transferred award: 

The mileage required for Round-way ticket awards by using self-owned mileage or an online-transferred award
Award TypeBooking Class
Short HaulLong Haul
* Between any two points in Asia (including Guam and Delhi)
* Cross-strait schedule flights
* Australia - New Zealand		* Between Asia (excluding Guam) and North America/Europe/Australia/New Zealand

All Year Around
All Year Around
A round-trip Economy Class award ticketX35,000110,000
A round-trip Premium Economy Class award ticketZ40,000120,000
A round-trip Business/Premium Business Class award ticket
O50,000150,000

  

The mileage required for one-way ticket awards by using self-owned mileage or an online-transferred award: 

The mileage required for one-way ticket awards by using self-owned mileage or an online-transferred award
Award TypeBooking ClassShort HaulLong Haul
* Between any two points in Asia (including Guam and Delhi)
* Cross-strait schedule flights
* Australia - New Zealand		* Between Asia (excluding Guam) and North America/Europe/Australia/New Zealand

All Year AroundAll Year Around
A one-way Economy Class award ticketX21,00066,000
A one-way Premium Economy Class award ticketZ24,00072,000
A one-way Business/Premium Business Class award ticketO30,00090,000
※Note  : Redemption for Premium Economy Class and Premium Business Class Ticket awards are only available for flights providing Premium Economy class and Premium Business class service.


Ticket award levels by using self-owned mileage or an Online transferred award on AE domestic flights:


Ticket award levels by using self-owned mileage or an Online transferred award on AE domestic flights
Award TypeBooking ClassAE Domestic Flight
Non-Blackout Dates
Blackout Dates
A round- trip Economy class award ticketX15,000N/L
A one- way Economy class award ticket
X7,500N/L
※Note 1 : Please check with Mandarin Airlines ticketing counter for blackout Dates details.
※Note 2 : Due to new passenger service system restriction, please book AE award ticket by using the full names shown on your passport. The passport will be accepted upon the boarding at the airport.
Redemption Procedures

Redemption Procedures

  • Members should make sure they have sufficient mileage to redeem the award they wish to redeem. To transfer an award to a relative or friend, the transfer procedures must be completed first.
  • When using an award ticket, members must book their flights with China Airlines' reservation agents directly 24 hours prior to flight departure and use the proper booking class, please have your ticket issued before ticketing deadline.
  • For international award tickets, only international scheduled flights operated by China Airlines or Mandarin Airlines are acceptable. You may include both China Airlines and Mandarin Airlines’ flights in the same award.
  • For domestic award tickets, the tickets should be separated with international flights, and ticket issuance is only available at Mandarin Airlines airport counters, or Mandarin Airlines downtown ticketing office at Taipei.
  • Members may access to China Airlines website to redeem ticket awards at Dynasty Member webpage.

Points to Note

  1. If the origin and destination of an award ticket itinerary are in the same area, no more onward travel is permitted (No back tracking). Excluding Taiwan, China Airlines' destinations can be categorized into following 6 areas: Northeast Asia, Southeast Asia (including Delhi and Guam), Mainland China (including Hong Kong), America, Oceania, Europe. Chart below is for your reference.
    • For example:
      Not Applicable routes:
      Bangkok-Taipei-Delhi-Taipei- Bangkok
      Seoul-Taipei-Tokyo-Taipei-Bangkok

    Area Table
     AreaCountry
    Northeast AsiaJapan, South Korea
    Southeast AsiaThailand, Malaysia, Singapore, Indonesia, Vietnam, India, Myanmar, Cambodia, Palau, Philippines, Guam
    Mainland ChinaMainland China (including Hong Kong)
    AmericaU.S.A., Canada
    OceaniaAustralia, New Zealand
    EuropeGermany, Austria, United Kingdom, Netherlands, Italy

    • Round trip between Singapore and Surabaya and round trip between Australia and New Zealand are still applicable for award ticket redemption.
  2. If a round trip originates in Taiwan, transferring at Taiwan is not allowed.
  3. A stopover means a planned break in a valid route between origin and destination and vice versa. For a round-trip award ticket, one free stopover for each direction is allowed, in addition to destination (No back tracking); for a one-way award ticket, no free stopover is allowed.
    Example of an inapplicable itinerary: Tokyo-Taipei-Osaka-Taipei-Tokyo
  4. A round trip may have one open jaw for each direction. Open-jaw travel means returning to the same origin from a different city after arriving at a destination, or returning to a different city after arriving at a destination, or both situations above. The two ends of an open jaw must be in the same area (see remark). If pricing of an open-jaw award ticket is not available, members should issue two one-way tickets instead. Members should be responsible for transportation between the two ends of an open jaw.
    Remark:
    Excluding Taiwan, China Airlines' destinations can be categorized into following 6 areas for open-jaw travel: Northeast Asia, Southeast Asia (including Delhi and Guam), Mainland China (including Hong Kong), America, Oceania, Europe.
    Example of an inapplicable itinerary: Taipei- San Francisco // Frankfurt- Taipei
  5. Members are responsible for all taxes or other charges related to award tickets.
  6. Award ticket is valid for one year from the date it is issued. The full journey must be completed within the validity period. A free award ticket holder may not request a class upgrade by paying the ticket difference or combining the award ticket with an upgrade award.
  7. Required mileage of an award ticket is based on long-haul flight if the itinerary includes both short and long-haul flights. If the cabin class of long-haul flight is not available in short-haul flight because of aircraft configuration, cabin class of short-haul flight will be one class lower than long-haul flight. If itinerary of an award ticket includes different cabin classes, required mileage will be based on the higher cabin class.
  8. An award ticket does not include free accommodation (Day Use and STPC) during flight transfer.
  9. Award tickets are not eligible for itinerary between Guam and U.S. via Taipei.
  10. China Airlines will notify members of amendments to ticket award qualifications made in accordance with adjustments in cabin configuration or short-term promotions via other means (including the China Airlines Website DFP Latest News, or Mileage Summary.)
  11. China Airlines and Mandarin Airlines reserve the right to limit or adjust the number of award ticket availability subject to the status of booking on each flight. The award ticket seats may not be available, even if seats are available for paid tickets.
  12. Ticketing date on/after 02Oct.2019, No-show fee will be imposed on passengers who did not board the flight. A handling fee of USD100 on the long haul ticket, USD50 on the short haul ticket (or the equivalent amount in local currency) will be charged. The most stringent no-show fee rules will apply to whole itinerary, for example, member holding award ticket of TYO-TPE-LAX and no show on TYO-TPE sector, USD100 of no show fee will be collected.
Reissue Award Tickets
  • No-Show fee will be charged upon requesting award ticket reissuance if members did not board their flight and did not cancel their booking. No-Show fee is USD100 for long-haul flights and USD50 for short-haul flights (or the equivalent amount in local currency). If the itinerary includes both short and long-haul flights, No-Show fee will be charged as long-haul flight.
  • To reissue an award ticket, please contact China Airlines Call Center or Branch Offices prior to departure. Airport ticketing counters and China Airlines website are not available.
  • Under no circumstance should an award ticket be endorsed to another carrier. Once any part of an award ticket has been used, reissuance is not acceptable.
  • A handling fee of TWD1,500 (or the equivalent amount in local currency) will be charged for reissuing an award ticket, and fuel surcharge and tax will be priced again based on the date of re-issuance.
  • Members requesting award ticket reissuance are responsible for all related taxes or any other surcharges, and all payment can only be done with cash or credit card.
Refund Award Tickets
  • No-Show fee will be charged upon requesting award ticket refund if members did not board their flight and did not cancel their booking. No-Show fee is USD100 for long-haul flights and USD50 for short-haul flights (or the equivalent amount in local currency). If the itinerary includes both short and long-haul flights, No-Show fee will be charged as long-haul flight.
  • Application for Award Tickets refund can be submitted online via CI website -Manage Booking/Refund Tickets option, or please contact China Airlines branch offices. Airport ticketing counters are not available.
  • To refund domestic award tickets, please contact Mandarin Airlines Service Call Center.
  • To refund an award ticket, please contact China Airlines downtown ticketing counters prior to departure. Airport ticketing counters and China Airlines website are not available.
  • To refund a totally unused award ticket, a handling fee of TWD1,500 (or the equivalent amount in local currency) will be charged. If the award number is still within validity, the owner of the award number can issue a new award ticket or requests to cancel the award number to regain miles. In the case of regaining miles, miles still valid on the refund date will be returned to the nominator's account from which the miles were deducted for the award number. If the award number is expired, which means a new award ticket cannot be issued and miles cannot be returned, only unused tax will be returned and no handling fee will be charged.
  • To refund a partially unused award ticket, which means a new award ticket cannot be issued and miles cannot be returned, only unused tax will be returned and no handling fee will be charged.

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