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Other Special Needs

baby

Infant

  • Definition: infants are defined as being under 2 years old (on the boarding date).
  • Newborn infants, who are more than 14 days old and accompanied by adults, can travel on our company’s flights.
  • If an infant travels with an adult and does not occupy a seat, the infant will be charged the infant fare.
  • If one adult travels with two infants, one child fare ticket must be purchased for an occupied seat. The infant must sit in a safety seat.  Please refer to the Child Safety Seat below for more instructions about the specifications and the usage of the safety seat.
  • Other passengers who wish to let the infant use cabin seats also need to purchase the occupied seat's child fare ticket in addition to having the safety seat prepared. Please complete the booking and seating procedure in advance.

Children

A child passenger refers to a child who is at least 2 years old and under 12 years old. They shall purchase a child fare ticket and must be accompanied by adults.  Passengers who are over the age of 12 must purchase an adult fare ticket.

  • Standards for Using Child Safety Seats:
  1. The accompanying adult passenger’s seat must be next to the safety seat.
  2. The safety seat must be fastened by the seat's safety belt for the duration of the trip. 
  3. If the passenger using the safety seat is less than 20 lb (9 kg), then the safety seat should be fastened facing the tail of the airplane. If the passenger using the safety seat is 20 - 40 lb (9 -18 kg), then the safety seat should be fastened facing the nose of the airplane.
  4. Children who weigh more than 40 lb cannot use safety seats.
  • Company-Approved Specifications for Child Safety Seats
  1. Safety seats meeting the U.S National Manufacturing Standard. They shall be attached with a certification label showing that it is applicable for riding ground transportation and flight vehicles.
  2. Safety seats manufactured in Canada: all have been tested and verified and are not required to have a certification label attached.
  3. Safety seats manufactured in other countries: shall be attached with a national qualified safety standard label or indicate on the label that this child safety seat is manufactured in accordance with U.N. standards.
  • Specifications for Child Safety Belt Usage 
  1. applicable to children who are 2 - 4 years old.
  2. Weight: 22 - 44 lb (10 - 20 kg)
  3. Height: under 100 cm (40 in)

icon_uncompanied_minors

Unaccompanied Minors

China Airlines provides services for unaccompanied minors so you can rest assured when your child has to travel alone.  These services are provided to young passengers whose ages are between 3 months and 12years old and who are traveling without parents or guardians who are at least 18 years old.

  • Parents or legal guardians must sign theConsent & Release for Carriage of Unaccompanied Minors in order to apply for unaccompanied minor services.
  • Service charges for unaccompanied minors vary based on age and unaccompanied minors are always charged adult fares. Booking for unaccompanied minors must be made at least 72 hours prior to departure.
  • Please note: Unaccompanied minors who are under the age of 8 shall not be accepted for travel in first and business classes.  Please contact our reservation office for more information about unaccompanied minor services.

Fares for Unaccompained Minors
Teenage Passengers

Special Assistance for Teenage Passengers

Unaccompanied teenager passengers aged above 12 and under 18 can raise airport assistance requirements and pay accordingly. China Airlines will then help them complete procedures at airports.

Applicable Flights
1.    Regular International Flights of China Airlines/Mandarin Airlines.  It is inapplicable to code-shared flights operated by other airlines.
2.    Regulations vary across airlines. If passengers will be transferred to other flights, our services will stop when we escort them to other flights' transfer counters

Applicable Ticket Types
All tickets available for booking.
Application1.    After confirming their ticket booking, passengers should file an application 24 hours before departure.
2.    Teenage passengers who have purchased tickets on the Internet should file an application 24 hours prior to departure and follow the service staff's instructions on making payment.
Payment and Amount
1.    Tickets purchased after August 26, 2013 $75 USD for each one-way trip (including transit to China Airlines aircrafts at layovers without entering the transit countries). (Exception: For the tickets purchased on or after August 26, 2013 for departure from the Philippines, the amount remains at $50 USD for each one-way trip. The effective date of the new rates will be otherwise announced.)
2.    Passengers must pay at China Airlines' ticket counters before departing.
Cancellation and Refund
1.    Passengers must file a cancellation application before departure and a 20% service fee will be deducted from the refund amount.
2.    For cancellation after departure, no amount will be refunded.

expectant_mother

Expectant Mothers

  • For flight safety, health of passenger, pregnant passengers need to inform our reservation staff of the expected date of delivery, single or multiple pregnancy and a strong recommendation that all pregnant passengers carry their prenatal medical records with the required information while travelling.
  • Pregnant passengers who violate the regulations or submit false information may potentially cause significant disruption and expense to the airline and other passengers. China Airlines reserves the right to prosecute the violating passenger to recover its costs (including, but not limited flight diversion, delay claims, etc.).
  • Pregnancy 28 to 35 weeks + 6 days

  • Pregnant passenger whose gestation period is over 28 weeks, at least 48 hours prior to the commencement of travel, must :
  •     (a) submit a “MEDICAL INFORMATION SHEET”;
        (b) submit a “Release and Indemnity“ form (downloaded available);
        (c) submit prenatal medical records with the expected date of delivery, single or multiple pregnancy,signed by a qualified obstetrician and dated within 7 days of departure flight; and
        (d) contact China Airlines Reservation Center to obtain clearance and confirm booking after reservation staff and company physician have authorized the pregnant passenger for travel.
  • We will accept passengers with uncomplicated multiple pregnancies up to 31 weeks + 6 days.
  • We will accept passengers with uncomplicated single pregnancies up to 35 weeks + 6 days.
  • For flight safety and health of passenger, we restrict pregnant passengers from travelling beyond 36 weeks with uncomplicated single pregnancy or gestation period over 32 weeks with multiple pregnancies.
  • Travel after pregnancy:Medical clearance is not required but because of risk of hemorrhage, CAL will not knowingly carry a new mother within 14 days after her delivery.

Stretcher

  • In order to care for passengers who must remain in a reclined position during the flight, China Airlines may provide charged in-flight stretcher services ( excluding the aircraft types of Boeing 737-800, Fokker 100 and ERJ). Passengers who use stretchers need to provide a Medical Certificate for Air Travel form that is signed by a licensed doctor, as well as shall prepare the Release and Indemnity form.
  • Passengers who use stretchers must be accompanied by at least one strong adult (medical doctor or nurse is preferred) in order to provide care during the flight. The accompanying person must sit next to the stretcher passenger.
Note:
  1. Stretcher passengers will only be accepted in the Economy Class Cabin.
  2. Passengers who need to use in-flight stretcher must file an application or contact the local China Airlines business office at least 48 hours prior to departure.

Potable Electronic Medical Equipment

Passengers who need to bring electronic medical equipment (such as oxygen generators, suction devices, apparatus respirators, etc.)on broad because of health conditions must contact our company's reservation office at least 48 hours before departure to explain the passenger's condition as well as complete the advanced notification procedure. Below are the main remarks regarding bringing portable electronic medical equipment on broad (not applicable to ERJ aircraft type and the code-shared flights that are not operated by China Airlines):

  • Please notify China Airlines about any portable electronic medical equipment that you will bring on board at least 48 hours before departure. Please follow the service staff’s instructions to complete all necessary procedures. 
  • Fill out the Release and Indemnity form as well as provide the Medical Certificate for Air Travel which is signed by a licensed doctor. The passenger must be accompanied by a medical staff or adult who is capable of operating and fastening the medical equipment that is brought on board. 
  • The brand and the model of the medical equipment that is going to be brought on board must be recognized by China Airlines On Board Medical Equipment Table (verified through RTCA-Requirement and Technical Concepts for Aviation). In order to be identified by the service staff, the medical equipment must have the manufacturer’s trademark on it. 
  • Since charging equipment is not provided on board, passengers should estimate the flight time and prepare enough spare batteries or assistant devices. Passengers must pack the related equipment and ensure that they will not cause a short circuit or be damaged. Additionally, they must meet the provisions in the Dangerous Good Regulations of Air Transport.
  • A stretcher passenger's medical equipment must be fixed under the stretcher at the bottom of the seat. A non-stretcher passenger's medical equipment must be fixed at the bottom of the front seat. It must be fastened by an extended seat belt.
  • Only humidifiers connected to medical devices can be used onboard.  Personal humidifiers are not permitted to be used onboard.
  • Please complete the check-in procedure as soon as possible on the boarding date and arrive at the boarding gate early so that the airport staff will have enough time to make arrangements for you. 
  • Passengers shall also comply with the destination country's regulations on portable electronic medical devices, if any.

pet

Pets

  • If passengers need to travel with pets, please contact ourreservation office in advance. Refer to Special Regulations on Checked Pet Acceptance in order to confirm the carriage terms.  Pets that can be carried include domesticated cats, dogs, and birds (unaccepted by some countries), and disabled passengers' guide dogs. Some countries have special provisions which require pets to be transported as cargo.
  • With the exception of seeing-eye dogs, hearing dogs, and service dogs, all other pets must be placed properly in containers and be checked and placed in cargo hold. The pets and their containers should be charged as excess baggage based on their weight and quantity. Currently, our company's B738 and ERJ aircrafts do not accept pet carriage due to the cargo hold's temperature controlling module.  If your pets need to be carried as checked baggage, you are required to sign the tag that is attached to the container and sign theRelease and Indemnity form. 
  • If disabled passengers travel with seeing-eye dogs, hearing dogs, or service dogs, baggage fees will not be charged.  Dogs can accompany their masters into the cabin but cannot occupy a seat. They cannot sit in a location that would block the emergency escape routes.
  • Since different countries have different regulations on importing and exporting animals, passengers need to understand regulations before departure. Please prepare your pet’s health certificate, quarantine certificate, and your departure,  transit and destination country's export and import permits. If your pet must be quarantined, you shall be responsible for all relevant expenses. The length of the quarantine period may vary according to the provisions of your destination city's animal and plant quarantine authority.  Please ensure that you have already prepared the following documents for your pet:
    1. Valid import/export permits issued from your destination/transit countries' relevant governments.
    2. Valid entry/transit permits, health certificate, and vaccination certificate that are required by the destination/transit countries.
    3. Any additional or special documents that may be required by your destination/transit countries' government.
    4. Passengers and their pets shall check-in at the airport at least 2 hours before departure in order to give the airport staff enough time to make proper arrangements.
  • For those passengers who bring dogs, cats doing transit in Taiwan must fill out the "Application Form for Animal Transit" and e-mail to Taiwan Quarantine office with the e-mail address hc04@mail.hcbaphiq.gov.tw to obtain the permission before the travel.

service dog

Service Dog

  • For those passengers who bring the service dogs doing transit in Taiwan must fill out the "Application Form for Animal Transit" and e-mail to Taiwan Quarantine office with the e-mail address hc04@mail.hcbaphiq.gov.tw to obtain the permission before the travel.
  • Seeing-eye dog: We request that you contact our reservations department at least 48 hours in advance to make arrangements.
  • Emotional Service Animal: Please note the China Airlines only accepts dogs as service animals. We will need the following documentation:
    1. A letter from a licensed mental health professional on their letterhead stationery that is no older than 1 year.
    2. The letter must state that the passenger is under the care of the person writing the letter. The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual (DSM) IV.
    3. The passenger needs the dog as and accommodation during the flight and/or at the destination.
    4. The date, type and jurisdiction of the mental health professional’s license.
  • If you are traveling with a service dog, you must also ensure that you have all the required health certificates for the dog for your destination and any countries of transit.
  • Service and Emotional support dogs must be able to fit under the seat in front of you or be able to lie at your feet without obstructing the row or the aisle.

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