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Travel Advisory

  • TitlePublish Date
  • Notice for passengers departing from Japan Kansai International Airport(KIX) between 27 June to 30 June 2019 12 Jun, 2019
    According to the notice from Osaka Police Bureau, it will have heavy traffic control impacted to express way to/from the airport due to G20 Osaka Summit from 27 June to 30 June 2019. Travelling by train is strongly recommended, because it is less likely to be affected by these restrictions. 
     
    In addition, there will be increased airport security level at Kansai International Airport during this four-day period. Police officers security check points will be set at the entrances to the passenger terminal, checking for travel tickets, E-tickets, reservation tickets, etc. in order to show flight plans. Please be inform passenger prepared for the subject documents before entry. 
     
    Visitors without airplane tickets will also need to have their bags and other personal belongings checked. Thank you for your cooperation and understanding. For further information, please see KIX airport website. https://www.kansai-airport.or.jp/en/notices/g20
    　
    　
  • In view of the closure of Pakistani airspace, the flights from and to Europe might be affected 27 Feb, 2019
    In view of the closure of Pakistani airspace, the flights from and to Europe might be affected.
    　
    Please check the flight status from our website, download China Airlines APP, or register for SMS notification to receive the latest updates, thanks for your understanding and cooperation.
     
    　
    flight information-01flight information-02
    Cancellations and delayed flightsFlight Status
    Download China Airlines App, using your portable devices to check your flight details, manage the mileage, and get the latest flight status.
    		Register your mobile number and get the flight status update SMS
    		各地分公司
    		flight information-06
    CI Mobile APP
    		Flight Messaging
    		Branch office
    		Flight Delay/Cancellation Certificate

    China Airline Service Hotline

    LocationService hotline
    		Opening time
    Taipei(Taiwan) 412-9000
    +886-2-412-9000    		Mon-Fri (GMT+8) 08:00~18:30
    Holidays(GMT+8) 08:30~17:30
    Japan
    		+81-3-6378-8855Daily (GMT+9) 09:00~12:00,13:00~17:30
    HongKong+852-2868-2299Mon-Fri (GMT+8) 08:30~18:30
    Holidays(GMT+8) 08:30~17:00
    China+86-400-888-6998Daily (GMT+8) 08:30~17:30

    Airport contact information

    AirportContact information

    Taoyuan International Airport

    (TPE)

    		Service hotline
    		(+886) 03-398-3728
    Terminal 1(+886) 03-398-2143
    Terminal 2(+886) 03-398-3274
    Taichung airport (RMQ)(+886)  04-261-55000
    Kaohsiung International Airport (KHH)(+886)  07-805-1371
    (+886)  07-805-1368

    China Airline - HongKong

    (HKG)

    		Customer service HongKong
    		+852-2868-2299
    HongKong international Airport+852-2769-8391
    Mandarin Airlines
    		Customer service
    		+886-2-412-8008
    Domestic Airports information
    		Click here for more details
    　

    　

  • China Airlines Yangon International Airport (RGN) Check-in Counter Relocation Notice 30 Jan, 2019
    Starting from February 1st, 2019, passengers fly with China Airlines CI7916, please proceed to No. 12 to 15, Counter Row B, Departure Hall, Terminal 1 of Yangon International Airport for departure check-in.
     
    Check-in Counter Information
    Effective dateNow till 2019/1/31From 2019/2/1
    CI flightNo. 4 to 7, Counter Row B, Departure Hall, Terminal 1No. 12 to 15, Counter Row B, Departure Hall, Terminal 1
    　
    　
  • Frankfurt Airport strike ticket handling procedure 13 Jan, 2019
    Due to expected security staff strike action at Frankfurt Airport on 15th JAN(Tuesday), please be advised of the following ticket handling procedure.
     
    1. Applicable 
      • Passengers holding CI/AE valid tickets with confirmed bookings with connecting flights via CI061/14JAN or with confirmed booking on CI062/15JAN issued on/before 13JAN19.
      • Application must be filed on/before 28JAN19.

    2. Not Applicable
      Passengers holding other airlines ticket with CI sectors shall comply with other airlines ticket rule

    3. Rebooking/Reissue
      Rebooking/Reissue service charge shall be waived only once.
      • Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference if any incurred in this change.
      • Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference if any incurred in this change.
      • Ticket purchased via China Airlines website, please contact our branch office to avoid Reissue/Rebook service charge.
      • Special Involuntary Reroute for those passengers whose destination of connecting flight is in Germany：Involuntary reroute to passengers’ final destination by using Deutsche Bahn(DB) will be accepted without any charge.

    4. Refund 
      • Full refund for unused tickets without imposing any refund service charge/penalty.
      • Refund for partially used tickets, all refund service charge or penalty can be waived.
    　
    　
  • Exclusive Check-in Counter in Taoyuan International Airport Terminal 2 Change Notice 27 Dec, 2018
    From 01 January 2019 onwards, in order to allow more fluent and comfortable check-in process for your journey, exclusive check-in counter in Taoyuan International Airport Terminal 2 for (premium) business class passengers and Paragon / Emerald / SkyTeam Elite Plus members will be changed from no.12 to no.13. Thank you for your cooperation. (Only for all CI/AE operating flights and IT129/CI8609 departing from TPE Airport Terminal 2.)
    　
    　
  • London Gatwick Airport Flight Disruption Ticket Handling Procedure 21 Dec, 2018
    Due to continued drone sightings in Gatwick Airport, LGW runway closed since 19DEC18 and awaiting further notification. Please be advised of the following rebooking/reissue/reroute/refund principle for passengers who are holding a confirmed booking on CI flights to/from LGW affected by drone sightings.
     
    1. Application
      For those passengers, who are holding CI/AE valid tickets including BP00 with confirmed bookings on those affected CI/AE flights issued before 19DEC18, must file an application on/before 14JAN19.

    2. Not Applicable
      a. Passengers holding other airlines tickets with CI sectors shall comply with other airlines ticket rule
      b. All DM/ID/AD/GIT tickets are also not suitable for the below principle.

    3. Rebooking/Reissue/Reroute
      In case of reissue/rebooking, the reissue/rebooking service charge shall be waived only once.
      a. Rebooking to other flights with the same RBD/Carrier/Ticketed point including airport shown on ticket and within validity shall be revalidated only once.
      b. In case of reissue, the reissue service charge shall be waived only once. Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference if any.

    4. Refund
      a. Full refund for unused tickets without imposing any refund service charge/penalty.
      b. Refund for partially used tickets, all refund service charge or penalty can be waived. Calculation of refund value for flights will be based on voluntary refund procedures.
    　
    　
  • Yancheng Nanyang International Airport Operation Notice 10 Nov, 2018
    Starting from November 10, 2018, passengers taking Mandarin Airlines AE952, please go to No.19,20,22 Counter Departure Hall, New Terminal of Nanyang International Airport for departure check-in.
    　
    　
  • Chongqing Jiangbei International Airport Operation Notice 28 Oct, 2018
    Effective from 28OCT 2018, Chongqing Jiangbei International Airport check-in counters opening at 180 minutes before schedule time of departure, and will be closed 60 minutes prior to departure time.
    　
    　
  • China Airlines Lounge at Nanchang Changbei International Airport renovation notice 18 Oct, 2018
    To provide better service, China Airlines Lounge at Changbei International Airport is scheduled for renovation from 16 OCT, 2018 and is expected to reopen 18 months later. Alternative lounge will be located near Gate 101-102. We sincerely appreciate your understanding.
    　
    　
  • China Airlines VIP Lounge at Melbourne (MEL) International Airport Relocation Notice 18 Oct, 2018
    To provide better service, China Airlines VIP Lounge at Melbourne International Airport will be changed to Marhaba Lounge from 01 Nov 2018 and it is located at opposite Gate 9 and 11 on 2nd floor.