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Travel Advisory

  • TitlePublish Date
  • Notification for CI-134/135 Kaohsiung to Sapporo on 12DEC 11 Dec, 2018
    Due to weather conditions, China Airlines CI -134/135 departure from Kaohsiung(KHH) to Sapporo (CTS)  on 12DEC,2018 will be delayed until 13DEC,2018. The new flight numbers will be CI-3134/3135.

    Please check the flight status from our website, download China Airlines App, or register for SMS notification to receive the latest updates, thanks for your understand and cooperation.
     
     
    flight information-01flight information-02
    Cancellations and delayed flightsFlight Status
    Download China Airlines App, using your portable devices to check your flight details, manage the mileage, and get the latest flight status.
    		Register your mobile number and get the flight status update SMS
    		各地分公司
    		flight information-06
    CI Mobile APP
    		Flight Messaging
    		Branch office
    		Flight Delay/Cancellation Certificate

    China Airline Service Hotline

    LocationService hotline
    		Opening time
    Taipei(Taiwan) 412-9000
    +886-2-412-9000    		Mon-Fri (GMT+8) 08:00~18:30
    Holidays(GMT+8) 08:30~17:30
    Japan
    		+81-3-6378-8855Daily (GMT+9) 09:00~12:00,13:00~17:30
    HongKong+852-2868-2299Mon-Fri (GMT+8) 08:30~18:30
    Holidays(GMT+8) 08:30~17:00
    China+86-400-888-6998Daily (GMT+8) 08:30~17:30

    Airport contact information

    AirportContact information

    Taoyuan International Airport

    (TPE)

    		Service hotline
    		(+886) 03-398-3728
    Terminal 1(+886) 03-398-2143
    Terminal 2(+886) 03-398-3274
    Taichung airport (RMQ)(+886)  04-261-55000
    Kaohsiung International Airport (KHH)(+886)  07-805-1371
    (+886)  07-805-1368

    China Airline - HongKong

    (HKG)

    		Customer service HongKong
    		+852-2868-2299
    HongKong international Airport+852-2769-8391
    Mandarin Airlines
    		Customer service
    		+886-2-412-8008
    Domestic Airports information
    		Click here for more details
    　

    　

  • Yancheng Nanyang International Airport Operation Notice 10 Nov, 2018
    Starting from November 10, 2018, passengers taking Mandarin Airlines AE952, please go to No.19,20,22 Counter Departure Hall, New Terminal of Nanyang International Airport for departure check-in.
    　
    　
  • Chongqing Jiangbei International Airport Operation Notice 28 Oct, 2018
    Effective from 28OCT 2018, Chongqing Jiangbei International Airport check-in counters opening at 180 minutes before schedule time of departure, and will be closed 60 minutes prior to departure time.
    　
    　
  • China Airlines Lounge at Nanchang Changbei International Airport renovation notice 18 Oct, 2018
    To provide better service, China Airlines Lounge at Changbei International Airport is scheduled for renovation from 16 OCT, 2018 and is expected to reopen 18 months later. Alternative lounge will be located near Gate 101-102. We sincerely appreciate your understanding.
    　
    　
  • China Airlines VIP Lounge at Melbourne (MEL) International Airport Relocation Notice 18 Oct, 2018
    To provide better service, China Airlines VIP Lounge at Melbourne International Airport will be changed to Marhaba Lounge from 01 Nov 2018 and it is located at opposite Gate 9 and 11 on 2nd floor.
    　
    　
  • Incheon Airport Terminal Relocation Notice 5 Oct, 2018
    Beginning from October 28, 2018, China Airlines will operate in Terminal 2 of Incheon Airport(ICN).
    If you are departing from Incheon Airport on and after 28OCT, 2018, please be advised that you should check-in and board flights at Terminal 2.
    Incheon Airport Terminal Information

    Flights


    Current ~ 27OCT, 2018


    28OCT, 2018 ~

    China Airlines operatingTerminal 1Terminal 2
    Codeshare flight
    (China Airlines marketing / Korean Air operating)    		Terminal 2
    　
    　
  • Trami Typhoon ticket handling procedure 28 Sep, 2018
    Due to Typhoon “Trami” heading towards Japan this weekend, please be advised of the following ticket handle procedure. 
    1. Applicable
      a. Passengers holding VALID CI/AE ticket with confirmed booking on those affected CI/AE flights must be issued on/before 28SEP18.
      b. Application must be filed on/before 12OCT18 
    2. Not Applicable :Passengers holding other airlines ticket with CI sectors shall comply with other airlines ticket rule 
    3. Rebooking/Reissue : Rebooking/Reissue service charge shall be waived only once.
      a. Rebooking to other CI/AE operated flights with the same fare condition, Airport and within validity shall be revalidated only once. Passengers shall pay Fare/Tax difference if any incurred by this change.
      b. Ticket purchased via China Airlines website, please contact branch office to avoid Reissue/Rebook service charge. 
    4. Refund only for flights cancelled or delay over 3 hours : Full refund without service charge for unused tickets and weather condition caused flight cancel or delay over 3 hours.
    　
    　
  • Delhi Indira Gandhi International Airport Operation Notice 12 Sep, 2018
    Effective from 12 SEP 2018, Delhi Indira Gandhi International Airport check-in counters will be closed 60 minutes prior to departure time.
    　
    　
  • China Airlines Lounge will be re-opened on 2018/09/07 5 Sep, 2018
    China Airlines Lounge of Taoyuan International Airport Terminal 2 will be re-opened on 2018/09/07. The lounge is located on the 3rd floor, which is the opposite side of D4 gate. And the opening hours would be 05:30-23:30.
    　
    　
  • China Airlines lounge at Kaohsiung International Airport renovation notice 6 Aug, 2018

    To enhance our service and provide more comfortable, elegant circumstances, China Airlines Lounge at Kaohsiung International Airport is scheduled for renovation from 20 August 2018 to 10 September 2018. 

    China Airlines will arrange other alternative services for passengers. 


    We sincerely apologize any inconvenience caused and appreciate your understanding.