Travel Advisory
- TitlePublish Date
-
From 1 October 2019, Certain visitors and transit passengers to New Zealand must have an NZeTA (New Zealand Electronic Travel Authority) and pay an International Visitor Conservation and Tourism Levy before travelling to New Zealand.
- The NZeTA is required for travel from 1 October 2019 for residents of Visa Waiver countries. The NZeTA request system will be available from July 2019.
- Passengers should request their NZeTA well in advance of their trip to New Zealand. It can take up to 72 hours to approve the NZeTA. Passengers who do not hold an NZeTA when they check in for their flight will not be allowed to board.
- You do not need an NZeTA to travel to New Zealand if you:
- already hold a valid New Zealand visa
- are a New Zealand citizen travelling on:
a. a New Zealand passport, or
b. a foreign passport with an endorsement — for example, to say you are a permanent resident or citizen of New Zealand - are an Australian citizen travelling on an Australian passport.
NZeTA costs:- NZD$9 for requests submitted using the Immigration NZ mobile app
- NZD$12 for requests using the NZ Immigration website form.
- The IVL costs NZD$35 for each person travelling to New Zealand and is charged in the same transaction as the NZeTA
- The NZeTA and IVL are valid for multiple visits and up to 2 years.
Please see link for full details: https://www.immigration.govt.nz/about-us/what-we-do/our-strategies-and-projects/eta-new-requirements - The NZeTA is required for travel from 1 October 2019 for residents of Visa Waiver countries. The NZeTA request system will be available from July 2019.
-
In view of the closure of Pakistani airspace, the flights from and to Europe might be affected 27 Feb, 2019In view of the closure of Pakistani airspace, the flights from and to Europe might be affected.Please check the flight status from our website, download China Airlines APP, or register for SMS notification to receive the latest updates, thanks for your understanding and cooperation.
Cancellations and delayed flights Flight Status 
CI Mobile APP Flight Messaging Branch office Flight Delay/Cancellation Certificate China Airline Service Hotline
Location Service hotline Opening time Taipei (Taiwan) 412-9000
+886-2-412-9000Mon-Fri (GMT+8) 08:00~18:30
Holidays(GMT+8) 08:30~17:30Japan +81-3-6378-8855 Daily (GMT+9) 09:00~12:00,13:00~17:30 HongKong +852-2868-2299 Mon-Fri (GMT+8) 08:30~18:30
Holidays(GMT+8) 08:30~17:00China +86-400-888-6998 Daily (GMT+8) 08:30~17:30 Airport contact information
Airport Contact information Taoyuan International Airport
(TPE)
Service hotline (+886) 03-398-3728 Terminal 1 (+886) 03-398-2143 Terminal 2 (+886) 03-398-3274 Taichung airport (RMQ) (+886) 04-261-55000 Kaohsiung International Airport (KHH) (+886) 07-805-1371 (+886) 07-805-1368 China Airline - HongKong
(HKG)
Customer service HongKong +852-2868-2299 HongKong international Airport +852-2769-8391 Mandarin Airlines Customer service +886-2-412-8008 Domestic Airports information Click here for more details -
Starting from February 1st, 2019, passengers fly with China Airlines CI7916, please proceed to No. 12 to 15, Counter Row B, Departure Hall, Terminal 1 of Yangon International Airport for departure check-in.
Check-in Counter Information Effective date Now till 2019/1/31 From 2019/2/1 CI flight No. 4 to 7, Counter Row B, Departure Hall, Terminal 1 No. 12 to 15, Counter Row B, Departure Hall, Terminal 1 -
Due to expected security staff strike action at Frankfurt Airport on 15th JAN(Tuesday), please be advised of the following ticket handling procedure.
- Applicable
- Passengers holding CI/AE valid tickets with confirmed bookings with connecting flights via CI061/14JAN or with confirmed booking on CI062/15JAN issued on/before 13JAN19.
- Application must be filed on/before 28JAN19.
- Not Applicable
Passengers holding other airlines ticket with CI sectors shall comply with other airlines ticket rule - Rebooking/Reissue
Rebooking/Reissue service charge shall be waived only once.- Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference if any incurred in this change.
- Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference if any incurred in this change.
- Ticket purchased via China Airlines website, please contact our branch office to avoid Reissue/Rebook service charge.
- Special Involuntary Reroute for those passengers whose destination of connecting flight is in Germany：Involuntary reroute to passengers’ final destination by using Deutsche Bahn(DB) will be accepted without any charge.
- Refund
- Full refund for unused tickets without imposing any refund service charge/penalty.
- Refund for partially used tickets, all refund service charge or penalty can be waived.
- Applicable
-
From 01 January 2019 onwards, in order to allow more fluent and comfortable check-in process for your journey, exclusive check-in counter in Taoyuan International Airport Terminal 2 for (premium) business class passengers and Paragon / Emerald / SkyTeam Elite Plus members will be changed from no.12 to no.13. Thank you for your cooperation. (Only for all CI/AE operating flights and IT129/CI8609 departing from TPE Airport Terminal 2.)
-
Due to continued drone sightings in Gatwick Airport, LGW runway closed since 19DEC18 and awaiting further notification. Please be advised of the following rebooking/reissue/reroute/refund principle for passengers who are holding a confirmed booking on CI flights to/from LGW affected by drone sightings.
- Application
For those passengers, who are holding CI/AE valid tickets including BP00 with confirmed bookings on those affected CI/AE flights issued before 19DEC18, must file an application on/before 14JAN19. - Not Applicable
a. Passengers holding other airlines tickets with CI sectors shall comply with other airlines ticket rule
b. All DM/ID/AD/GIT tickets are also not suitable for the below principle. - Rebooking/Reissue/Reroute
In case of reissue/rebooking, the reissue/rebooking service charge shall be waived only once.
a. Rebooking to other flights with the same RBD/Carrier/Ticketed point including airport shown on ticket and within validity shall be revalidated only once.
b. In case of reissue, the reissue service charge shall be waived only once. Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference if any. - Refund
a. Full refund for unused tickets without imposing any refund service charge/penalty.
b. Refund for partially used tickets, all refund service charge or penalty can be waived. Calculation of refund value for flights will be based on voluntary refund procedures.
- Application
-
Starting from November 10, 2018, passengers taking Mandarin Airlines AE952, please go to No.19,20,22 Counter Departure Hall, New Terminal of Nanyang International Airport for departure check-in.
-
Effective from 28OCT 2018, Chongqing Jiangbei International Airport check-in counters opening at 180 minutes before schedule time of departure, and will be closed 60 minutes prior to departure time.
-
To provide better service, China Airlines Lounge at Changbei International Airport is scheduled for renovation from 16 OCT, 2018 and is expected to reopen 18 months later. Alternative lounge will be located near Gate 101-102. We sincerely appreciate your understanding.
-
To provide better service, China Airlines VIP Lounge at Melbourne International Airport will be changed to Marhaba Lounge from 01 Nov 2018 and it is located at opposite Gate 9 and 11 on 2nd floor.
