Travel Advisory
- TitlePublish Date
-
Due to Typhoon "Soulik" and "Cimaron" approaching Japan and Korea, flights from/to Japan and Korea might be affected/canceled due to weather condition.
Please check the flight status from our website, download China Airlines App, or register for SMS notification to receive the latest updates, thanks for your understand and cooperation.
Cancellations and delayed flights Flight Status 
CI Mobile APP Flight Messaging Branch office China Airline Service Hotline
Location Service hotline Opening time Taipei (Taiwan) 412-9000
+886-2-412-9000Mon-Fri (GMT+8) 08:00~18:30
Holidays(GMT+8) 08:30~17:30Japan +81-3-6378-8855 Daily (GMT+9) 09:00~12:00,13:00~17:30 HongKong +852-2868-2299 Mon-Fri (GMT+8) 08:30~18:30
Holidays(GMT+8) 08:30~17:00China +86-400-888-6998 Daily (GMT+8) 08:30~17:30 Airport contact information
Airport Contact information Taoyuan International Airport
(TPE)
Service hotline (+886) 03-398-3728 Terminal 1 (+886) 03-398-2143 Terminal 2 (+886) 03-398-3274 Taichung airport (RMQ) (+886) 04-261-55000 Kaohsiung International Airport (KHH) (+886) 07-805-1371 (+886) 07-805-1368 China Airline - HongKong
(HKG)
Customer service HongKong +852-2868-2299 HongKong international Airport +852-2769-8391 Mandarin Airlines Customer service +886-2-412-8008 Domestic Airports information Click here for more details -
To enhance our service and provide more comfortable, elegant circumstances, China Airlines Lounge at Kaohsiung International Airport is scheduled for renovation from 20 August 2018 to 10 September 2018.
China Airlines will arrange other alternative services for passengers.
We sincerely apologize any inconvenience caused and appreciate your understanding.
-
Effective from 01 AUG 2018, Chengdu Shuangliu International Airport check-in counters will be closed 60 minutes prior to departure time.
-
Starting from July 27th,2018, passengers who take China Airlines CI7916, please go to No.4 to 6, Counter Row B, Departure Hall, Terminal 1 of Yangon International Airport for departure check-in and boarding.
Terminal Information Effective date Now till 2018/7/26 From 2018/7/27 CI flight Terminal 2 Terminal 1 -
The excess baggage rate of CI/AE operating flight will be updte and effective on/after 01AUG2018
Zones Definition :Excess Baggage Charges (Currency - USD) Currency - USD Weight System (per kg) Piece System (per piece) Weight System (per kg) Between Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 1 --- 6 6 6(A) 20 40 115 130 170 Zone 2 6 12 12 12 26 46 115 130 185 Zone 3 6 12 12 12(B) 26 46 115 130 180 Zone 4 6(A) 12 12(B) 12(C) 26 46 140(E) 155(F) 180 Zone 5 20 26 26 26 40(D) 60 150 170 200 Zone 6 40 46 46 46 60 --- 160 180 220 Piece System (per piece) Zone 7 115 115 115 140(E) 150 160 --- --- --- Zone 8 130 130 130 155(F) 170 180 --- --- --- Zone 9 170 185 180 180 200 220 --- --- ---
Zone 1 : Taiwan
Zone 2 : Japan / South Korea / Palau
Zone 3 : Hong Kong / China / Philippines
Zone 4 : Thailand / Malaysia / Singapore / Indonesia / Vietnam / Cambodia / Myanmar
Zone 5 : Australia / New Zealand / India
Zone 6 : Europe / Middle East / Africa
Zone 7 : West Coast of the North America (LAX / ONT / SFO / YVR) / Hawaii
Zone 8 : East Coast of the North America (JFK)
Zone 9 : Central & South America
Exceptions :
A. Between Myanmar(RGN) and Taiwan(TPE) shall charge USD 12/per KG
B. Between Hong Kong(HKG) and Jakarta(CGK) shall charge USD 10/per KG
C. Between Singapore (SIN) and Surabaya (SUB) shall charge USD 10/per KG
D. Between Australia (SYD/BNE/MEL) and New Zealand (AKL) shall charge USD 6/per KG
E. Between Myanmar(RGN) and West Coast of the North America(LAX/ONT/SFO/YVR) & Hawaii shall charge USD 150/per piece
F. Between Myanmar(RGN) and East Coast of the North America(JFK) shall charge USD 170/per piece
Guam Excess Baggage Charges
(The actual collection amount is calculated based on the departure date's local currency exchange rate. Currency USD)Guam Excess Baggage Charges Between Zone 1 (Taiwan) Zone 2 (Japan / South Korea / Palau) Zone 3 ( Hong Kong / China / Philippines) Zone 4 (Thailand / Malaysia / Singapore / Indonesia / Vietnam / Cambodia / Myanmar) Zone 5 ( Australia / New Zealand / India) Zone 6 (Europe / Middle East / Africa) Zone 7 (West Coast of the North America / Hawaii) Zone 8 ( East Coast of the North America ) Guam 50 60 55 55 80 100 100 100 -
General handling guidelines for cancellation or delay over 3 hours of CI/AE flights affected by Maria Typhoon #8 10 Jul, 2018
- Application
For those passengers, who are holding CI/AE valid tickets with confirmed bookings on CI/AE flights from 10JUL18 to 11JUL18, issued before 09JUL18, must file an application on/before 23JUL18. - Rebooking/ Reissue/ Reroute
a. Rebooking/Reissue:
Passengers who change their departure date on the same flight departing on/before 23JUL18, service charge will only be waived once with the same booking class. Passengers shall pay Fare/Tax difference if any incurred by rebooking to other flights or booking class.
b. Reroute:
Reroute to other flights to/from Japan shall be accepted and passengers shall pay Fare/Tax difference if any. - Refund:
Refund rule and charge will be waived
- Application
-
Due to heavy rain has triggered serious floods in Hiroshima, Rebooking/Reissue/Reroute/Refund handling procedure for passengers holding a confirmed booking on CI/AE flights to/from Hiroshima(HIJ) on/after 08JUL18 and on/before 14JUL18 are listed below:
- Application
For those passengers, who are holding CI/AE valid tickets with confirmed bookings on CI/AE flights to/from HIJ on/after08JUL18 and on/before 14JUL18 issued before 08JUL18, must file an application on/before 20JUL18. - Rebooking/ Reissue/ Reroute
a. Rebooking/Reissue
Passengers who change their departure date on the same flight CI-112/113 departing on/before 21JUL18, service charge will be waived with the same booking class. Passengers shall pay Fare/Tax difference if any incurred by rebooking to other flights or booking class.
b. Reroute
Reroute to other flights to/from Japan shall be accepted and passengers shall pay Fare/Tax difference if any. - Refund
Refund rule and charge will be applied.
- Application
-
To provide better service, China Airlines VIP Lounge at Frankfurt International Airport will be changed to Priority Lounge from 01 Jul, 2018 and it is located at opposite side of gate E9.
-
In case of flight disruption, China Airlines will inform our passenger by email and/or SMS that was provided during booking of the ticket. The notification period are as follow:
- Email: 365 days prior to the flight scheduled departure time
- SMS: 7 days prior to the flight scheduled departure time
-
To comply with TSA new security measure, as of June 30, the powder-like substances 12 ounces (approximately 350 milliliters) or larger will not be allowed to transport in the cabin of aircraft, except for the inspected medically prescribed powder-like substances, baby formula, and human remains. All U.S. bound passengers please be advised to check-in the powder-like substances 12 ounces (approximately 350 milliliters) or larger in advance.
