Collection of Customer Information
- Applying for Dynasty Flyer Program (DFP) Membership
- Online booking/ticketing
- Booking Inquiry and additional purchase or service
- Airport processing includes checking procedure or luggage services
- YesTrip trip advisory
- DFP interactive services and travel information provided for members
- Messaging service
- Online shopping and activities
- Promotion and marketing
- Customer service
- Personal identifiers
- Identifiers of personal finance
- Identifiers issued by government agencies
- Personal details
- Details of the member’s family members
- Travel and other migration details
- Leisure activities and hobbies
- Health records
- Personal identifiers of children
- Uncategorized information
Use of Customer Information
- Online ticketing services including customized services, check-in and provide related information
- Evaluate and handle DFP membership applications
- Operate DFP services, including mileage accumulation, DFP membership records, mileage redemption records, and mileage transfer records
- Handle members' trip arrangement and the products and services purchased including online shopping, pre-orders.
- Handle online services, message notification service, discount service, and promotion service for members
- Market surveys and questionnaires for services improvement
- We may provide your information collected by us to our affiliated companies, subsidiaries, and other business partners including but not limited to Co-Brand Card banks so that they can process the information and provide related services to you.
Passenger's rights to his/her personal information
- Right to Access
- Right to Information
- Right to Rectification
- Right to Objection
- Right to Restriction
- Restriction on automated individual decision making
- Right to Erase
- Right to Data Portability
Customer Data Access
Store of Customer Information
Data analysis and automated decision-makingIt refers to the marketing activities of China Airlines and related companies or other business cooperation agencies. We will use the aforementioned data to include but not limited to transaction amount and travel itinerary to obtain specific information to observe consumer behavior and may send this information to our service providers to provide better and more personalized transactions and services.
Collection of information through 'Cookies' and 'IP Address'
- Technical use
In able China Airlines website to operate effectively, including but not limited to:
a) Control website traffic to ensure that all users have the same stable and reliable service;
b) Restrict the flow of important areas of the site and maintain its operational level.
- Easy to use
The cookies allow you to browse the web more easily, including but not limited to:
a) Memorize your chosen language and country and provide relevant content;
b) track of Dynasty frequent flyer member numbers you have logged into the rewards program; and
c) When booking a flight, provide the departure airport that is most relevant to your location.
- Tracking and Marketing
Use data (cookies) to collect relevant statistics on your browsing and trading activities on our website and provide you with more appropriate information, including but not limited to:
a) collect your satisfaction data through questionnaires; and
b) Understand how you navigate our website and trading practices to improve the usability.
c) Allow the company's website to provide different versions of web pages for marketing purposes;
d) allow third parties to provide appropriate advertising and track their effectiveness; and
e) Present related product information based on your browsing behavior on our website and on specific web pages.
Links to Other WebsitesOur website contains links to other websites that are operated under different privacy terms. When you leave our website and access other websites, please remain alert and read the privacy terms of other websites. We have no control over and provide no guarantee on the information submitted to these websites.
Sending of EmailsWe obtain your email account according to Collection of Customer Information. In order to provide you with more services or discount offers, we will send you emails containing the above related contents and indicate that we are the sender in the email.
Changes to Privacy/Security StatementWe may revise this Privacy/Security Statement without prior notice. This web page will display the latest content. Should a significant modification be made to the use of customer information, we will announce and post those changes on our website so that you can know related matters. We have adopted appropriate electronic and management measures to maintain the accuracy of the collected information, prevent unauthorized login, and ensure correct use of the information. When you input sensitive information such as credit card details, the information will be automatically converted to ciphers before being sent to the Internet.
Customer Self-ProtectionPlease keep your personal information safe and do not provide any personal information to others. Do not forget to log out after completing online booking, purchase and member contacts information change, etc. If you share a computer with others or use a public computer, please close the browser window to protect your personal information from unauthorized collection and use. To protect your consumption rights, please purchase our international flight tickets through normal sales channels, such as China Airlines website, China Airlines sales offices, YesTrip Travel Service and other travel services.
Please be advised that we cannot distinguish the age of persons who access and use our website. If a minor (according to applicable laws) has provided us with his/her personal data without parental or guardian consent, the parent or guardian should contact us to remove the relevant personal data and unsubscribe the minor.
If we become aware that personal data has been collected from a person under a minor without parental or guardian consent, we will delete this personal data and terminate the minor's account, if where that minor has an account.