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Travel Advisory

  • TitlePublish Date
  • Notice for travellers departure from Tokyo Narita/Haneda Airport during 19 October to 26 October 2019 14 Oct, 2019
    During 19 October to 26 October 2019, Emperor Naruhito's enthronement ceremony and related events will take place in Tokyo. There will be traffic restrictions and increased airport security level during this period. Passengers are advised to leave sufficient time of traffic to Narita Airport and Haneda Airport.
    For more information, please refer to below pages: (Japanese version only)
    　
    　
  • Handling Guideline for Cancellation, Schedule Change of CI/AE operated flights affected by Typhoon HAGIBIS 12 Oct, 2019
    1. Eligibility 

      Passengers who are holding CI/AE valid tickets with confirmed bookings on CI/AE to/from Japan/Korea must file applications on/before 28OCT19. 

    2. Rebooking/Reissue/Reroute 

      (a)Rebooking/Reissue/Route to other CI/AE operated flights with the same Fare Basis/Carrier/Ticketed point including airport shown on ticket and within ticket validity shall be revalidated or reissued once without service charge. 

      (b)Any Fare/Tax difference incurred by this change shall be paid by passengers. 

      (c)For tickets issued via CI website from 02Oct19, passengers can change booking online. Other tickets please contact original issuing offices for rebooking and reissue. (d)No show fee shall be waived only once. 

    3. Refund Refund service charge will be waived and payment of chargeable seats can be full refund. Tickets issued via CI website can be refunded online. Other tickets please contact the original issuing offices. 
    4. All applications must file on/before 28Oct19.
    5. Group and discount tickets are not applicable to the guidelines above. 
    6. Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.
  • Handling Guideline for Cancellation, Schedule Change of CI/AE flights affected by Typhoon MITAG 30 Sep, 2019
    1. Eligibility
      Passengers who are holding CI/AE valid tickets with confirmed bookings on CI/AE operated flights to/from Taiwan issued on/before 29SEP19 and must file applications on/before 13OCT19.

    2. Rebooking/Reissue/Reroute
      (a)Rebooking/Reissue/Route to other CI/AE operated flights with the same Fare Basis/Carrier/Ticketed point including airport shown on ticket and within ticket validity shall be revalidated or reissued once without service charge.
      (b)Any Fare/Tax difference incurred by this change shall be paid by passengers.
      (c)For tickets issued via CI website, passengers can change booking online. Other tickets please contact original issuing offices for rebooking and reissue.

    3. Refund
      Refund service charge will be waived. Tickets issued via CI website can be refunded online. Other tickets please contact the original issuing offices.

    4. Group and discount tickets are not applicable to the guidelines above. 

    5. Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.
      　
      　
  • Handling Guideline for Cancellation, Schedule Change of CI/AE flights affected by Typhoon TAPAH 22 Sep, 2019
    1. Eligibility
      Passengers who are holding CI/AE valid tickets with confirmed bookings on CI/AE operated flights to/from Japan/Korea issued before 20SEP19 and must file applications on/before 04OCT19. 

    2. Rebooking/Reissue/Reroute
      (a)Rebooking/Reissue/Route to other CI/AE operated flights with the same Fare Basis/Carrier/Ticketed point including airport shown on ticket and within ticket validity shall be revalidated or reissued once without service charge.
      (b)Any Fare/Tax difference incurred by this change shall be paid by passengers.
      (c)For tickets issued via CI website, passengers can change booking online. Other tickets please contact original issuing offices for rebooking and reissue. 

    3. Refund
      Refund service charge will be waived. Tickets issued via CI website can be refunded online. Other tickets please contact the original issuing offices. 

    4. Group and discount tickets are not applicable to the guidelines above. 

    5. Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.
      　
      　
  • Bangkok Suvarnabhumi Airport Counter closure time 9 Sep, 2019
    Check-in counter will be closed 60 minutes before departure staring from 01OCT2019 onwards.
    　
    　
  • Flights to/from Hong Kong Ticket Handling Procedure 1 Sep, 2019
    Due to the short transit inconvenience to HongKong international airport, please be advised of the following tickets handling procedure.
     
    1. Applicable 
      (A)Passengers holding CI/AE valid tickets with confirmed bookings with flights to/from/via Hong Kong affected on 01Sep19 to 02Sep19.
      (b)Application must be filed on/before 16SEP19 and travel must be completed on/before 30SEP19.
    2. Not Applicable
      Passengers holding other airlines' tickets with CI sectors shall comply with other airlines' ticket rule.
    3. Rebooking/Reissue
      Rebooking/Reissue service charge shall be waived only once.
      (a)Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference, if any, incurred in this change.
      (b)Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference, if any, incurred in this change.
      (c)Please contact our branch office to avoid Reissue/Rebook service charge.
    4. Refund
      Refund charge shall be waived.
    　
    　
  • Recall of Electronic Devices Containing Lithium Batteries Information 29 Aug, 2019

    For safety reason, electronic devices being recalled by the manufacturer for safety reasons of lithium batteries are forbidden for transport. During the flight, please keep constant alert for your electronic devices, and inform cabin crew of any irregularity. 

    Apple has recently announced a recall of models with Retina display sold between September 2015 and February 2017. Please visit Apple’s MacBook Pro Battery Recall Program page to get more information on whether your product is affected, as well as on the available battery replacement options.

    　

    　

  • Flights to/from Hong Kong on 14 to 21 August tickets handling procedure 15 Aug, 2019
    Due to escalating situation in Hong Kong International Airport, please be advised of the following tickets handling procedure.
     
    1. Applicable 
      • Passengers holding CI/AE valid tickets with confirmed bookings with flights to/from/via Hong Kong affected on 14 to 21 August.
      • Application must be filed on/before 04SEP19 and travel must be completed on/before 30SEP19.

    2. Not Applicable
      Passengers holding other airlines' tickets with CI sectors shall comply with other airlines' ticket rule.

    3. Rebooking/Reissue
      Rebooking/Reissue service charge shall be waived only once.
      • Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference, if any, incurred in this change.
      • Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference, if any, incurred in this change.
      • Please contact our branch office to avoid Reissue/Rebook service charge.

    4. Refund Refund charge shall be waived
    　
    　
  • Flights to/from Hong Kong on 12 and 13 August tickets handling procedure 12 Aug, 2019
    Due to disruption at Hong Kong International Airport on 12 and 13 August, please be advised of the following ticket handling procedure.
     
    1. Applicable 
      • Passengers holding CI/AE valid tickets with confirmed bookings with flights to/from/via Hong Kong affected on 12 and 13 August.
      • Application must be filed on/before 26AUG19 and travel must be completed on/before 30SEP19.

    2. Not Applicable
      Passengers holding other airlines' tickets with CI sectors shall comply with other airlines' ticket rule.

    3. Rebooking/Reissue
      Rebooking/Reissue service charge shall be waived only once.
      • Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference, if any, incurred in this change.
      • Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference, if any, incurred in this change.
      • Please contact our branch office to avoid Reissue/Rebook service charge.

    4. Refund Refund charge shall be waived
    　
    　
  • Flights to/from Hong Kong on 5th and 6th August ticket handling procedure 5 Aug, 2019
    Due to disruption at Hong Kong International Airport on 5th and 6th August, please be advised of the following ticket handling procedure.
     
    1. Applicable 
      • Passengers holding CI/AE valid tickets with confirmed bookings with flights to/from/via Hong Kong affected on 5th and 6th August.
      • Application must be filed on/before 19AUG19 and travel must be completed on/before 30SEP19.

    2. Not Applicable
      Passengers holding other airlines' tickets with CI sectors shall comply with other airlines' ticket rule.

    3. Rebooking/Reissue
      Rebooking/Reissue service charge shall be waived only once.
      • Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference, if any, incurred in this change.
      • Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference, if any, incurred in this change.
      • Please contact our branch office to avoid Reissue/Rebook service charge.

    4. Refund Refund charge shall be collected as normal practice.