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Travel Advisory

  • TitlePublish Date
  • Update Excess Baggage Rate effective on/after 01AUG2018 16 Jul, 2018

    The excess baggage rate of CI/AE operating flight will be updte and effective on/after 01AUG2018

    Excess Baggage Charges (Currency - USD)
    Currency - USDWeight System (per kg)Piece System (per piece)
    Weight System (per kg)BetweenZone 1Zone 2Zone 3Zone 4Zone 5Zone 6Zone 7Zone 8Zone 9
    Zone 1---6662040115130170
    Zone 261212122646115130185
    Zone 361212122646115130180
    Zone 46(A)1212(B)12(C)2646140155180
    Zone 52026262640(D)60150170200
    Zone 64046464660---160180200
    Piece System (per piece)Zone 7115115115140(E)150160---------
    Zone 8130130130155(F)170180---------
    Zone 9170185180180200200---------
    Zones Definition :
    Zone 1 : Taiwan
    Zone 2 : Japan / South Korea / Palau
    Zone 3 : Hong Kong / China / Philippines
    Zone 4 : Thailand / Malaysia / Singapore / Indonesia / Vietnam / Cambodia / Myanmar
    Zone 5 : Australia / New Zealand / India
    Zone 6 : Europe / Middle East / Africa
    Zone 7 : West Coast of the North America (LAX / ONT / SFO / YVR) / Hawaii
    Zone 8 : East Coast of the North America (JFK)
    Zone 9 : Central & South America 


    Exceptions :
    A. Between Myanmar(RGN) and Taiwan(TPE) shall charge USD 12/per KG
    B. Between Hong Kong(HKG) and Jakarta(CGK) shall charge USD 10/per KG
    C. Between Singapore (SIN) and Surabaya (SUB) shall charge USD 10/per KG
    D. Between Australia (SYD/BNE/MEL) and New Zealand (AKL) shall charge USD 6/per KG
    E. Between Myanmar(RGN) and West Coast of the North America(LAX/ONT/SFO/YVR) & Hawaii shall charge USD 150/per piece
    F. Between Myanmar(RGN) and East Coast of the North America(JFK) shall charge USD 170/per piece 


    Guam Excess Baggage Charges
     (The actual collection amount is calculated based on the departure date's local currency exchange rate. Currency USD)

    Guam Excess Baggage Charges
    BetweenZone 1 (Taiwan)Zone 2 (Japan / South Korea / Palau)Zone 3 ( Hong Kong / China / Philippines)Zone 4 (Thailand / Malaysia / Singapore / Indonesia / Vietnam / Cambodia / Myanmar)Zone 5 ( Australia / New Zealand / India)Zone 6 (Europe / Middle East / Africa)Zone 7 (West Coast of the North America / Hawaii)Zone 8 ( East Coast of the North America )
    Guam5060555580100100100
  • General handling guidelines for cancellation or delay over 3 hours of CI/AE flights affected by Maria Typhoon #8 10 Jul, 2018
    1. Application
      For those passengers, who are holding CI/AE valid tickets with confirmed bookings on CI/AE flights from 10JUL18 to 11JUL18, issued before 09JUL18, must file an application on/before 23JUL18.

    2. Rebooking/ Reissue/ Reroute

      a. Rebooking/Reissue:
      Passengers who change their departure date on the same flight departing on/before 23JUL18, service charge will only be waived once with the same booking class. Passengers shall pay Fare/Tax difference if any incurred by rebooking to other flights or booking class.

      b. Reroute:
      Reroute to other flights to/from Japan shall be accepted and passengers shall pay Fare/Tax difference if any.

    3. Refund:
      Refund rule and charge will be waived
    　
    　
  • Hiroshima Flood ticket handling procedure 8 Jul, 2018

    Due to heavy rain has triggered serious floods in Hiroshima, Rebooking/Reissue/Reroute/Refund handling procedure for passengers holding a confirmed booking on CI/AE flights to/from Hiroshima(HIJ) on/after 08JUL18 and on/before 14JUL18 are listed below:


    1. Application
      For those passengers, who are holding CI/AE valid tickets with confirmed bookings on CI/AE flights to/from HIJ on/after08JUL18 and on/before 14JUL18 issued before 08JUL18, must file an application on/before 20JUL18.

    2. Rebooking/ Reissue/ Reroute

      a. Rebooking/Reissue
      Passengers who change their departure date on the same flight CI-112/113 departing on/before 21JUL18, service charge will be waived with the same booking class. Passengers shall pay Fare/Tax difference if any incurred by rebooking to other flights or booking class.

      b. Reroute
      Reroute to other flights to/from Japan shall be accepted and passengers shall pay Fare/Tax difference if any.

    3. Refund
      Refund rule and charge will be applied.

    　

    　

  • China Airlines VIP Lounge at Frankfurt(FRA) International Airport Relocation Notice 2 Jul, 2018
    To provide better service, China Airlines VIP Lounge at Frankfurt International Airport will be changed to Priority Lounge from 01 Jul, 2018 and it is located at opposite side of gate E9.
    　
    　
  • Flight Disruption Notification Period 26 Jun, 2018
    In case of flight disruption, China Airlines will inform our passenger by email and/or SMS that was provided during booking of the ticket. The notification period are as follow:
    • Email: 365 days prior to the flight scheduled departure time
    • SMS: 7 days prior to the flight scheduled departure time
    　
    　
  • Precautions for U.S. bound passengers 22 Jun, 2018
    To comply with TSA new security measure, as of June 30, the powder-like substances 12 ounces (approximately 350 milliliters) or larger will not be allowed to transport in the cabin of aircraft, except for the inspected medically prescribed powder-like substances, baby formula, and human remains. All U.S. bound passengers please be advised to check-in the powder-like substances 12 ounces (approximately 350 milliliters) or larger in advance.
    　
    　
  • Osaka Earthquake's ticket handling Procedure 20 Jun, 2018
    Due to Earthquake in Osaka area on 18JUN18, Rebooking/Reissue/Reroute/Refund handling procedure for passengers holding a confirmed booking on CI/AE flights to/from KIX on/after 18JUN18 and on/before 30JUN18 are listed below:
     
    1. Application
      For those passengers, who are holding CI/AE valid tickets with confirmed bookings on CI/AE flights to/from Osaka(KIX) on/after18JUN18 and on/before 30JUN18 issued before 18JUN18, must file an application on/before 01JUL18.

    2. Rebooking/ Reissue/ Reroute
      In case of Reissue/Rebooking, the Reissue/Rebooking service charge shall be waived only once.

      a. Rebooking
      Passengers shall pay Fare/Tax difference if any incurred by rebooking to other flights.

      b. Reroute
      Reroute to other flights to/from Japan shall be accepted and passengers shall pay Fare/Tax difference if any.

    3. Refund
      a. Full refund for unused tickets without imposing any refund service charge/penalty.
      b. Refund for partially used tickets, all refund service charge or penalty can be waived. Calculation of refund value for flights will be based on involuntary refund procedures.
    　
    　
  • From July 1, 2018, please be advised that in the event you do not show up for scheduled flight without advising us in advance, we may cancel your return/onward reservation. 8 Jun, 2018
    From July 1, 2018, please be advised that in the event you do not show up for scheduled flight without advising us in advance, we may cancel your return/onward reservation.
    If no show is causing by something unexpectedly (or being arranged to new flight by other airlines), please contact us to reconfirm your return/onward reservation within 24 hours, otherwise return/onward reservation will be canceled.
    　
    　
  • Family Couch service will be ceased from 01JUN2018 1 Jun, 2018
    Starting on 01JUN2018, Family Couch service will be ceased from selling. For those passengers who have booked and purchased Family Couch prior to 1st June, service will only be rendered to the original flight booked.
    Sorry for inconvenience caused.
    　
    　
  • CI550 remain at the Terminal 1 of Xuzhou Guanyin International Airport from May 28th 30 May, 2018
    From May 28th, passengers who take China Airlines’ CI550, please go to Terminal 1 for departure check-in and boarding. Although Xuzhou Guanyin International Airport Terminal 2 (T2) will be open up on May 28th, 2018.