Travel Advisory

The following ticketing guidelines are for a passenger holding a ticket issued on/before 22JAN 2019 with a confirmed booking on AE215/AE216 v.v. before/on 1 APR 2019 :

1. Rebooking/Reissue:
   No rebooking and re-issue charge or penalty shall apply in this case. Please rebook flights AE211/AE212 TSA-FOC v.v. and AE991/AE992 TPEXMN v.v. with the same RBD shown on the ticket within ticket validity.
   
   
2. The above handling guidelines do not apply to the following situations.
   a. Tickets issued by OAL.
   b. GIT/ID/AD discounted tickets.

1. Please be informed that, with effective for travels commencing on/after 01APR19, CI/AE worldwide airport, ticketing and reservation offices will start collecting an over counter service charge for handling different kinds of scenarios (Child/Infant discount NOT apply).  To avoiding paying this service charge, it is our recommendation that all passengers could –
   • Make contact with original ticketing travel agent for ticket reissuance if needed;
   • Make sure reservation on ticket could be updated to synchronize with new booking before going to the airport;
   • Avoid go show at the airport without any advance booking.
     
     
2. Details are as below:
   

   Over Counter Service Charge Details

   Relevant Sector	Ticketing Source	CI/AE Handling Dept	Service Charge	Chargeable Service Items
   Outbound or Inbound	All channels	Airport	TWD1500 or equivalent USD50	Any service pertaining to handling of open or unconfirmed ticket
   Outbound	GDS	Ticketing Office / Customer Service Center	TWD1500 or equivalent USD50	Reissue
   Inbound	All channels	Ticketing Office / Customer Service Center	NIL	NIL

1. Applicable 
   • Passengers holding CI/AE valid tickets with confirmed bookings with connecting flights via CI061/14JAN or with confirmed booking on CI062/15JAN issued on/before 13JAN19.
   • Application must be filed on/before 28JAN19.
     
     
2. Not Applicable
   Passengers holding other airlines ticket with CI sectors shall comply with other airlines ticket rule
   
   
3. Rebooking/Reissue
   Rebooking/Reissue service charge shall be waived only once.
   • Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference if any incurred in this change.
   • Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference if any incurred in this change.
   • Ticket purchased via China Airlines website, please contact our branch office to avoid Reissue/Rebook service charge.
   • Special Involuntary Reroute for those passengers whose destination of connecting flight is in Germany：Involuntary reroute to passengers’ final destination by using Deutsche Bahn(DB) will be accepted without any charge.
     
     
4. Refund 
   • Full refund for unused tickets without imposing any refund service charge/penalty.
   • Refund for partially used tickets, all refund service charge or penalty can be waived.

1. Application
   For those passengers, who are holding CI/AE valid tickets including BP00 with confirmed bookings on those affected CI/AE flights issued before 19DEC18, must file an application on/before 14JAN19.
   
   
2. Not Applicable
   a. Passengers holding other airlines tickets with CI sectors shall comply with other airlines ticket rule
   b. All DM/ID/AD/GIT tickets are also not suitable for the below principle.
   
   
3. Rebooking/Reissue/Reroute
   In case of reissue/rebooking, the reissue/rebooking service charge shall be waived only once.
   a. Rebooking to other flights with the same RBD/Carrier/Ticketed point including airport shown on ticket and within validity shall be revalidated only once.
   b. In case of reissue, the reissue service charge shall be waived only once. Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference if any.
   
   
4. Refund
   a. Full refund for unused tickets without imposing any refund service charge/penalty.
   b. Refund for partially used tickets, all refund service charge or penalty can be waived. Calculation of refund value for flights will be based on voluntary refund procedures.