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Travel Advisory

  • TitlePublish Date
  • Suvarnabhumi Airport (BKK) New Check-in Counter 9 Mar, 2022
    Due to renovation in Bangkok Suvaranbhumi Airport departure hall, the new check-in counter will be assigned on row J temporarily (subject to change until further notice).
    　
    　
  • CI/AE Ticket handling guideline for passengers entering Taiwan from Palau 21 Jan, 2022
     
    EligibilityFor passengers holding CI/AE valid tickets (Dynasty Flyer Program Award Ticket included) with confirmed bookings to/from Palau and travelling on/after JAN 22, 2022.
    Discounted tickets are not applicable. Group tickets please contact your agency.
    Issue DateOn/before JAN 21, 2022
    Application DateOn/before APR 30, 2022
    ChangeWithin the ticket validity, any changes shall conform to applicable ticket rules and any fare/tax differences including booking service charge incurred shall be paid by passengers.
    Reissue charge including over-counter charge shall be waived once.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding to their flights at airports due to suspected infection of pneumonia or respiratory syndrome.
    Chargeable seatChargeable seat shall be refunded without imposing any service charge provided that tickets are submitted for refund together.
    Pre-paid EBPre-paid excess baggage shall be refunded without imposing any service charge provided that tickets are submitted for refund together.
    Refunda. For totally unused tickets: Full refund shall be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge shall be waived, and calculation of residual refund value shall be based on involuntary refund procedures.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • The latest entry regulations for Vietnam regular flights effective January 2022 10 Jan, 2022
    • Please refer the latest entry restriction for Vietnam. Click here
    • Please click here for purchasing ticket.
    　
    　
  • As of travels on/after 15DEC2021, the Excess Baggage/Pet transporting rates of CI/AE operating flight will be adjusted and a discount will be applied on the Prepaid Excess Baggage rates. 10 Dec, 2021

    1. Newly adjusted Excess Baggage Rates are as follows:
      Currency - USDWeight System (per kg)Piece System (per piece)
      Weight System (per kg)BetweenZone 1Zone 2Zone 3Zone 4Zone 5Zone 6Zone 7
      Zone 18153045150180210
      Zone 215253545180 (B)200 (C)240
      Zone 3303535 (A)45190210250
      Zone 445454530200220250
      Piece System (per piece)Zone 5150180 (B)190200---
      Zone 6180200 (C)210220---
      Zone 7210240250250---

      Zone 1 : Taiwan / South Korea / Palau / Guam / Hong Kong / China / Philippines
      Zone 2 : Japan / Thailand / Malaysia / Singapore / Indonesia / Vietnam / Cambodia / Myanmar
      Zone 3 : Australia / New Zealand / India
      Zone 4 : Europe / Middle East / Africa
      Zone 5 : Los Angeles / Ontario / San Francisco / Vancouver / Hawaii
      Zone 6 : North America excluding Zone 5
      Zone 7 : Central & South America
      Remarks
      A. Between Australia and New Zealand shall charge USD 8/per KG
      B. Between Myanmar and Zone 5 (Los Angeles / Ontario / San Francisco / Vancouver / Hawaii) shall charge USD 190/per piece
      C. Between Myanmar and Zone 6 (North America excluding Zone 5) shall charge USD 210/per piece


    2. Pet transporting rates will be adjusted to fixed amount and the following rates are for the weight under 32KG, including the weight of both the pet(s) and the container :
      32kg < Weight  ≦ 45kg : Twice the fixed rate should be applied
      Weight > 45kg : Triple the fixed rate should be applied
      BetweenZone 1Zone 2Zone 3Zone 4Zone 5Zone 6Zone 7
      Zone 1120220320420300360420
      Zone 2220320380420360 (A)400 (B)480
      Zone 3320380380420380420500
      Zone 4420420420320400440500
      Zone 5300360 (A)380400---
      Zone 6360400 (B)420440---
      Zone 7420480500500---

      Zone 1 : Taiwan / South Korea / Palau / Guam / Hong Kong / China / Philippines
      Zone 2 : Japan / Thailand / Malaysia / Singapore / Indonesia / Vietnam / Cambodia / Myanmar
      Zone 3 : Australia / New Zealand / India
      Zone 4 : Europe / Middle East / Africa
      Zone 5 : Los Angeles / Ontario / San Francisco / Vancouver / Hawaii
      Zone 6 : North America excluding Zone 5
      Zone 7 : Central & South America
      Remarks
      A. Between Myanmar and Zone 5 (Los Angeles / Ontario / San Francisco / Vancouver / Hawaii) shall charge USD 380/per piece
      B. Between Myanmar and Zone 6 (North America excluding Zone 5) shall charge USD 420/per piece


    3. A discount of 10% off will be applied on the Prepaid Excess Baggage rates.
    　
    　
  • 738 Fantasy Sky Wireless Entertainment System 30 Nov, 2021
    For 737-800, at flight altitudes above 10,000 ft, passengers may use personal electronic devices to connect to "Fantasy Sky" platform and enjoy in-flight entertainment including movies, TV programs, music and flight information.

    • Please bring your own electronic device with earphones and ensure they are sufficiently charged.
    • For safety reasons, passengers should follow Electronic Devices Regulation.
    • This service mainly supports up-to-date Android (Chrome) or iOS (Safari).
    • This service is not available on B-18655 and B-18656 aircraft.
     
    Fantasy Sky Wireless Entertainment System Instruction Video
     
     
    FAQ

    1. How does the platform work?
      This service allows passengers to use their personal electronic devices to enjoy on-demand entertainment programs when the plane is flying over 10,000 feet. Passengers need to turn on flight mode and Wi-Fi to connect to the server on-board. Please note that the personal electronic device is connected to an intranet environment which does not allow access to the Internet.

    2. What can I do if the platform does not work?
      • When using a mobile device or tablet, it requires the device OS (Android or iOS) to be updated to the latest version.
      • Please access the platform using one of the following browsers in the latest version: Google Chrome or Safari for better user experience.
      • If you use iOS, please select Safari as the browser.
      • If you tried the previous steps and still encountered problems, please log out and log in again.

    3. Why can't I watch a video on my device?
      Some videos are protected by Digital Rights Management (DRM) technology, which may prevent you from watching certain videos. In this case, you can still enjoy other entertainment programs (TV shows, magazines, music and much more). To avoid this situation, we recommend you update your operating system and browser on your device.
    　
    　
  • China Airlines Introduces Electronic Health Declaration 30 Nov, 2021
    To ensure passengers' health, all passengers are required to submit the Health Declaration during check-in when taking CI/AE operated flights. China Airlines introduces an electronic Health Declaration on online check-in (CI Web/APP) to save passengers' waiting time and to reduce the chance of person-to-person contact at the airport counters. For more detail, please kindly refer to China Airlines Electronic Health Declaration page.
    　
    　
  • China Airlines flights to/from London are suspended 16NOV-30NOV21 continually 23 Nov, 2021
    Considering the epidemic situation and prevention policy in Taiwan, flights to/from London are suspended 16NOV-30NOV21 continually.
     
    Please check flight status on "Novel Coronavirus Service Information" on the CI website, download China Airlines App, or register for SMS notification to receive the latest updates. 
    Thanks for your understanding and cooperation. 
  • Effective October 30, Mandatory COVID-19 Vaccination for Travellers Departing from Canada 2 Nov, 2021
    Effective October 30 October 2021, all travellers (aged 12 and older) must be fully vaccinated with documentary proof of vaccination in order to depart from Canada. Details can be found in the Canadian Government website and are recapped as below:

    Proof of Fully Vaccinated for ALL travellers departing from Canada
    • Approved COVID-19 vaccine in Canada; and
    • Last dose at least 14 full days prior to the day travel; and
    • Canadian COVID-19 proof of vaccination documentary (both digital and paper copy); or if your proof of vaccination is not in English or French, you need a certified translation in English or French while bring the original proof of vaccination with you.

    Transition Period (between 30 October and 29 November, 2021)
    For travellers who are in the process of being vaccinated, there will be a short transition period where they will be able to travel if they can show a valid COVID-19 molecular test (NOT an antigen test) within 72 hours of travel. By November 30, all travellers must be fully vaccinated, with very limited exceptions to address specific situations such as emergency travel, and those medically unable to be vaccinated.
    　
    　
  • China Airlines Taoyuan International Airport VIP lounges will resume catering service from October 21, 2021, According to precaution regulations of the government and the airport authorities, The meal service and number of seats will be adjusted accordingly. 20 Oct, 2021
    China Airlines Taoyuan International Airport VIP lounges will resume catering service from October 21, 2021, According to precaution regulations of the government and the airport authorities, The meal service and number of seats will be adjusted accordingly.
    　
    　
  • Passengers from Xiamen to offer PCR test within 72 hours 8 Oct, 2021
    Passengers departure from Xiamen are no longer to offer PCR test within 48 hours, but still need to follow the restriction of Taiwan to offer the test results within 72 hours before departure.