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Travel Advisory

  • TitlePublish Date
  • CI057 21Apr,2021 Taipei to Melbourne has been reinstated 13 Apr, 2021
    Due to the lift of passenger number limitation, CI057 on 21Apr to Melbourne has been reinstated. Please book your flight on CI website.
    　
    　
  • CI591/CI592 (KHH-PEK v.v.) Flight Service Suspension from 01MAY2021. 13 Apr, 2021
    If there is further inquiry regarding CI591/CI592 (KHH-PEK v.v.) flight service suspension, please contact the original travel agency or CI/AE branch offices.
    　
    　
  • Check-in Counter in Shanghai Pudong International Airport (PVG) Change Notice 30 Mar, 2021
    Starting from April 2, 2021, the passenger check-in counter of China Airlines at Shanghai Pudong International Airport (PVG) will be transferred to counter row H instead of row L at the terminal 1. Thank you for your attention.
    　
    　
  • Exclusive Check-in Counter in Taoyuan International Airport Terminal 2 Change Notice 12 Mar, 2021
    From 17MAR2021 14:00LT, in order to cooperate with the renovation plan of Taoyuan International Airport, China Airlines exclusive check-in counter for Gold and SkyTeam Elite members in Taoyuan International Airport Terminal 2 will be changed to counter no.13. Thank you for your cooperation. (Only for all CI/AE operating flights and IT129/CI8609 departing from TPE Airport Terminal 2.)
    　
    　
  • New travel regulations for entering Canada effective 2021/02/22 (12:00 am EST) 2 Mar, 2021
          Pre-Arrival:
    • All passengers 5 years of age or older entering Canada from an international destination are required to provide, prior to boarding a flight, a negative COVID-19(PCR test).
    • The test must be taken within 72 hours prior to the scheduled flight departure time to Canada.
    • Download and use ArriveCAN APP to submit passenger's travel and contact information.
    • Register arrival PCR test. 
    • Pre-booked the mandatory 3- night stay at one of the government-authorized hotels at own expense (including cost of hotel stay, food, and other fees) prior to departure to Canada. Failure to do so could result in a fine of up to CAD 3,000 per passenger.  Passengers may contact the authorized hotels directly or through the authorize hotel direct links provided in the list of government website to book the mandatory 3-night hotel hotel booking website. 
    • Or call 1-800-294-8253(toll-free within North America)  1-613-830-2992(collect outside of North America).
         Post-Arrival:
    • Take a PCR test at the first arrival at Vancouver airport. For those who do not comply may be subject to fines of up to CAD 3,000 per passenger.
    • Following the arrival PCR test, passengers will collect a test kit for use later during the quarantine. The passenger will then proceed to the reserved hotel for 3 nights to await test results. After receiving a negative result, the passenger will be able to move to their place to carry out the remainder of the 14-day quarantine. With the positive result, passengers will be relocated to a designated quarantine facility.
    • If the passenger needs to take a domestic flight to the final destination, they may be able to do so after receiving the negative result from the arrival test, and passengers are required to carry out the remainder of 14 days quarantine at the reported residence at final destination. Travelers who are making their direct transits from Canada to other international flights are exempted.
    • Toward the end of the quarantine, the passenger will need to follow the instruction and use the test kit at Day 10. The passenger will be required to stay in the place of quarantine until a negative test result is received. If the passenger receives a positive result, please contact their local health authority and follow their directions
    • Violating any instructions provided may result in 6 months in prison and/or up to CAD 750,000 in fines.


    1. Considering that entry restriction may be changed at any time, please inquire and follow the latest entry restriction for Canada via the official websites.
    2. Vancouver International Airport Website link for reference before coming to Vancouver.
    • The Wi-Fi Onboard pre-purchase service will be suspended from 02Mar, 2021 25 Feb, 2021

      The Wi-Fi Onboard pre-purchase service via CI website will be suspended from 02Mar, 2021. Please purchase in flight to enjoy your Wi-Fi Onboard service.

      　　

    • New regulations for Taiwan entry/transit from March 01,2021 25 Feb, 2021
      1. Taiwan government announced that starting from 00:00 March 01(local departure time)foreigners who hold alien resident cards will be allowed entry while the others will still have to receive permission from Taiwan’s overseas representative offices. 
      2. From 00:00 01 Mar, 2021(local flight departure time), Taiwan Taoyuan International Airport (TPE) is open for transit while passengers to/from Mainland China are still not allowed. Please check the transit and the immigration restrictions of all countries before accomplishing ticket payment. 
      3. All foreign passengers are required to present the COVID-19 tested negative certification within 3 days (72 hours) prior to departure.

      For more details, please refer to the announcement of the Taiwan Center for Disease Control.
      https://www.cdc.gov.tw/En/Bulletin/Detail/b1eCtr41msjGk3R8f2re7A?typeid=158
      　
    • Ticketing handling Guideline for the spread of COVID-19 23 Feb, 2021

      【Ticketing handling Guideline for the spread of COVID-19】

      Updated: 14DEC20

      1. 
      To / From / ViaMainland China / Hong KongKoreaEuropeJapan / Singapore / Thailand / Malaysia / Philippines / Indonesia / Vietnam / Cambodia / Myanmar / India / USA (excluding Guam) / BruneiOthers
      Issue DateOn / before 08FEB20On / before 24FEB20On / before 13MAR20On / before 17MAR20On / before 18MAR20
      Origin Travel Date20JAN - 30APR2024FEB - 30APR2007MAR - 30APR2017MAR - 30APR2019MAR - 30APR20

      2. 
      To / From / ViaAll routes
      Issue DateOn / before 09APR20
      Origin Travel Date01MAY - 31MAY20

      3. 
      To / From / ViaAll routes
      Issue DateOn / before 07MAY20
      Origin Travel Date01JUN - 30JUN20

      4. 
      To / From / ViaAll routes
      Issue DateOn / before 02JUN20
      Origin Travel Date01JUL - 31AUG20

      5. 
      To / From / ViaAll routes
      Issue DateOn / before 07AUG20
      Origin Travel Date01SEP - 31OCT20

      6. 
      To / From / ViaAll routes
      Issue DateOn / before 28AUG20
      Origin Travel Date01NOV - 31DEC20

      7. 
      To / From / ViaAll routes
      Issue DateOn / before 14DEC20
      Origin Travel Date01JAN21 - 28FEB21


      EligibilityPassengers holding CI/AE valid tickets.
      Application DateMust file applications on/before 30APR21.
      Rebooking / Reissue / Reroutea. The ticket can be changed to other CI/AE flights within ticket validity. Any fare/tax differences including booking service charge incurred shall be paid by the passenger. Reissue charge including over-counter charge shall be waived once.
      b. Tickets issued on The CI website please contact China Airlines branch office or Call Center to change bookings.
      Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
      b. For partially used tickets: Refund charge can be waived.
      c. Chargeable seat and Prepaid excess baggage can be full refunded.
      d. Tickets issued via CI website, call centers and branch offices can apply for refund via CI Website.
      Group/Discount TicketsDiscount tickets (AD/ID/DM)are not applicable for the principles. Group tickets please contact your agency.
      Not ApplicablePassengers holding other airline tickets shall comply with other airline's ticket rule.

      For the details please contact your travel agency or CI/AE branch office.


      【CI/AE Ticket handling Guideline for flight cancellation/delay/advance during COVID-19】

      Updated: 23FEB21  

      EligibilityPassengers holding CI/AE valid tickets (including DFP Award Ticket).
      Application DateMust file applications on/before 30JUN21.
      Changea. Tickets within validity can be revalidated with booking class/Carrier/City shown on the tickets remains unchanged while rebooking on other dates of CI/AE operated flights.
          Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
          Ticket issued on CI website please contact branch office or Call Center to change booking.
      b. Tickets to/from Mainland China can be changed to any CI/AE operating flight to/from Mainland China or Hong Kong with booking class shown on the ticket remains unchanged.
          (This interchangeable handling does not apply to to/from Beijing/Shanghai/Xiamen/Chengdu.)
          Tickets to/from Europe can be changed to any CI/AE operating flight to/from Europe excluding to/from UK London with booking class shown on the ticket remains unchanged.
          Tickets to/from Australia/New Zealand can be changed to any CI/AE operating flight to/from Australia/New Zealand flights operated by CI/AE with booking class shown on the ticket remains unchanged.
          Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
      c. Different points in the same country are interchangeable provided with the booking class shown on the ticket remains unchanged and flights are operated by CI/AE. (For Mainland China routes, please refer to Change b.) Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
      d. Any fare/tax differences incurred by rebooking on different booking class/routing except Change b./c. mentioned above shall be paid by passengers and reissue charge including over-counter charge shall be waived once. The newly-added booking service charge should be waived. Owing to Force Majeure, rearrangement to OAL flights is prohibited.
      Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
      b. For partially used tickets: Refund charge can be waived.
      c. Chargeable seat and Prepaid excess baggage can be full refunded.
      d. Original tickets issued via CI website, call centers and branch offices can apply for refund via CI Website.
      Group / Discount TicketsDiscount tickets are not applicable for the principles. Group tickets please contact your agency.
      No Show FeeNo show fee shall be waived provided that passengers are denied boarding to their flights at airports due to suspected infection of pneumonia or respiratory syndrome.

      For the details please contact your travel agency or CI/AE branch office.
       
       

      【Cebu】

      Updated: 19FEB20

      Ticketing handling Guideline of CI/AE operated flights to/from Cebu, due to the fact that Philippine government has decided to lift its travel ban against Taiwan
      1. Eligibility: Passengers holding CI/AE valid tickets issued on/before 11FEB20 with confirmed bookings on CI/AE flights to/from Cebu between 29MAR20-11JUN20.
      2. Application Date: Must file applications on/before 30APR20.
      3. Rebooking/Reissue/Reroute:
        a. Tickets within validity can be revalidated with booking class/Carrier/airport shown on tickets remain unchanged on CI/AE operating flights. Any fare/tax differences incurred by rebooking shall be waived once.
        b. Any fare/tax differences incurred by rebooking on different booking class /rerouting shall be paid by passengers and the reissue charge shall be waived once while rearrangement to other airlines are not permitted.
        c. Ticket issued on CI website please contact branch office or Call Center to change booking.
      4. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be full refund. (Tickets issued on CI website can be refunded via "Refund Ticket" portal)
      5. Not applicable:
        a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
        b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.
        For the details please contact your travel agency or CI/AE branch office.


      【Adjustment of the summer break in Taiwan】

      Update: 04FEB20

      Due the postpone of 2020 summer break in Taiwan to avoid the spread of novel coronavirus, please be advised of following ticket handling guidelines. 
      1. Eligibility: Passengers holding CI/AE valid tickets originating from Taiwan with confirmed bookings on CI/AE flights departing from Taiwan between 28JUN and 15JUL2020 and must file application on/before 15FEB20. 
      2. Rebooking/Reissue/Rerouting:
        a. Tickets within validity can be changed the departure date with the same booking class and itinerary as the original ticket. However the new booking need to pay for the fare/tax difference if any. Reissue charge can be waived only once.
        b. Ticket issued on CI website please contact branch office or Call Center to change booking. 
      3. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be full refund.
      4. Not applicable:
        a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
        b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.
      　
      　
    • New hygiene measures in Germany 26 Jan, 2021
      It is mandatory to wear the FFP2, KN95 and N95 , or surgical masks during the flight and in the air terminal. For more details, please click here.
      　
      　
    • New regulations for Taiwan entry and transit from January 24, 2021 24 Jan, 2021
      1. The Taiwan government announced that it will ban arrivals from foreigners from 01Jan, 2021, with a few exceptions such as foreign visitors holding resident visas, diplomats, business people with special entry permits, and spouses and children of Taiwanese citizens, and other persons with special entry permits. The same rules apply to persons from Hong Kong, Macau, and China.
      2. Taiwan government suspends all passengers to transit via Taiwan from 00:00 01Jan,2021 (Taipei Time, GMT+8).
      3. Starting from 01Jan, 2021 00:00(local time at the place of departure), all passengers arriving in Taiwan are required to provide a certificate of a negative COVID-19 RT-PCR test result issued within three working days before boarding the flight to Taiwan. Starting on Jan. 15, passengers must present proof that an approved quarantine facility has been arranged, such as an official quarantine center or quarantine hotel. The quarantine facility must only contain one person. 
      4. Effective from 24Jan,2021 passengers who do not arrange guarantee places for entering Taiwan in advance will be rejected boarding.

      For relevant official information, please refer to the announcement of the Taiwan Center of Disease Control.
      https://www.cdc.gov.tw/En/Bulletin/Detail/6qJb0IbzLMT9EllcqPZTqw?typeid=158