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Travel Advisory

  • TitlePublish Date
  • Notice for Travelers to/from Amsterdam 15 Sep, 2025

    Due to the strike at major Netherlands airports, China Airlines would like to remind those passengers to/from Amsterdam on 16-17 SEP 2025 should be advised to check the latest flight status before going to the airport.
    Please check the flight status from our website, download the China Airlines App, or register for SMS notification to receive the latest updates; thanks for your understanding and cooperation.


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    Schedule ChangeFlight StatusFlight MessagingFlight Departure/Arrival Certificate

    China Airlines Service Hotline

    LocationService hotline
    		Opening time
    Taipei(Taiwan) 412-9000
    +886-2-412-9000    		Daily (GMT+8) 08:00~18:30
    Japan
    		+81-3-6378-8855Monday to Friday 09:00 - 12:00, 13:00 - 17:30
    (Closed on Sat, Sun, and National Holidays)
    HongKong+852-2868-2299Mon-Fri (GMT+8) 08:30~18:30
    Sat, Public Holiday (GMT+8) 08:30~17:00
    (Sun closed)
    China+86-400-888-6998Mon-Fri (GMT+8) 08:30~18:30
    Sat, Public Holiday (GMT+8) 08:30~17:00
    (Sun closed)
    U.S.A+1-800-227-5118Daily 09:00~17:30 Pacific Time

    Airport contact information

    AirportContact information

    Taoyuan International Airport

    (TPE)

    		Service hotline
    		(+886) 03-398-3728
    Terminal 1(+886) 03-398-2143
    Terminal 2(+886) 03-398-3274
    Taichung airport (RMQ)(+886)  04-261-55000
    Kaohsiung International Airport (KHH)(+886)  07-805-1371
    (+886)  07-805-1368

    China Airline - HongKong

    (HKG)

    		Customer service HongKong
    		+852-2868-2299
    HongKong international Airport+852-2769-8391
    Mandarin Airlines
    		Customer service
    		+886-2-412-8008
    Domestic Airports information
    		Click here for more details
    　

    　

  • Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon TAPAH 7 Sep, 2025
     
    ApplicationCI/AE Flight — cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 06SEP25 with confirmed bookings with confirmed bookings to/from HongKong/ShenZhen/GuangZhou on affect flights, must submit applications on/before 07DEC25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea.Within ticket validity and subject to applicable regulations, the reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once provided that the itinerary/booking class remain unchanged and the new flight date falls within 14 days prior to/after the affected flight.
    b. Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsGroup / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Phnom Penh International Airport (PNH) will officially relocate to Techo International Airport (KTI) on September 9, 2025. 1 Aug, 2025
    Starting from September 9, 2025, all China Airlines flights operating to and from Phnom Penh (PNH) will change their departure and arrival airport to Techo International Airport (KTI).

    If your travel date is after September 9, 2025, please select Techo International Airport (KTI) as your departure or arrival airport when booking your flight. If you are planning to travel with China Airlines to and from Phnom Penh (PNH) and your return date is after the airport closure, please use the "Multi-city and Stopover" feature to select Techo International Airport (KTI) as your return airport.

    The Cambodian government has announced that Phnom Penh International Airport (PNH) will cease operations at 23:59 local time on September 8, 2025.

  • Starting from October 1, 2025, the Taiwan Arrival Card will be fully transitioned to online submission. 22 Jul, 2025
    The National Immigration Agency now provides an online Taiwan Arrival Card (TWAC) for foreign nationals. Starting from October 1, 2025, all submissions will be required to be completed online.
    Travelers may fill out the form within 3 days prior to their arrival in Taiwan to help reduce immigration clearance waiting time. Foreign nationals who meet the eligibility requirements are encouraged to make use of this service.
    Taiwan Immigration Agency Arrival Card Website: https://twac.immigration.gov.tw
  • KHH: AE codeshare flights 11 Jul, 2025
    Effective June 19, 2025, China Airlines has begun code-sharing with Mandarin Airlines on Kaohsiung routes to and from Bangkok (Certain days of week, CI839/CI840) and Singapore (CI757/CI758). The code-sharing will expand on July 14, 2025, to include Kaohsiung routes to and from Manila (CI711/CI712). These routes will be operated by Boeing 737-800 aircraft in Mandarin Airlines livery, providing greater convenience for travelers in southern Taiwan.
    　
    　
  • Enjoy a new complimentary onboard Wi-Fi experience starting August 1st. Stay connected above the clouds. 9 Jul, 2025

    Available to all passengers flying on B777, A350, and A321neo aircraft across long-haul and regional routes.

    • ● Premium Business Class & Premium Economy Class: Enjoy unlimited browsing throughout your flight
    • ● Economy Class: Stay in touch with free messaging
    • ● Exclusive Member Benifits:
      Paragon, Emerald, and Gold members enjoy unlimited browsing in all cabin classes, on any eligible flight.

    Click here for more details.

  • Free Messaging Service Now Available on A321neo 16 May, 2025

    China Airlines now offers free messaging on A321neo aircraft, making it easy to stay connected anytime. For further information, please refer to the Wi-Fi Onboard redemption instructions.

  • MDA Livery on Selected Routes 9 May, 2025
    Effective May 28, 2025, China Airlines will operate the Kaohsiung–Singapore (CI757/CI758), Kaohsiung–Manila (CI711/CI712), and Kaohsiung–Bangkok ( Certain days of week ,CI839/CI840) services using aircraft featuring the Mandarin Airlines livery.
    　
    　
  • Handling Guidelines for to/from Europe tickets caused by Conflict between India and Pakistan 7 May, 2025
     
    ApplicationCI/AE flights cancellation/irregularity time over 2 hours to/from Europe caused by Conflict Between India and Pakistan
    EligibilityPassengers holding CI/AE valid tickets with confirmed bookings to/from Europe on/after 06May (Change regulations are applicable to Dynasty Flyer Program Award Ticket)
    ChangeThe reissue fee/reissue service charge/booking service charge/tax/fuel surcharge/fare difference could be waived once under following circumstances.
    (a) Date change : Passenger could rebook to the nearest available flight with the same origin, destination and booking class within the ticket validity. Unless otherwise stipulated by applicable regulations, priority will be given to CI/AE operated flights when changing reservations.
    (b) Reissue with interline segments : Priority for the long-haul sector will be accorded to CI/AE operated flights with the same booking class, followed by connections with our cooperated interline partners, and shall be handled in accordance with applicable regulations.
    (c) Please contact the branch office or Call Center to change the booking for tickets issued on CI website. If tickets were purchased from a travel agency, please inquire with the travel agent for the relevant assistance.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsFree and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Notice for Passengers Travelling to/from Europe 7 May, 2025

    China Airlines has activated the relevant protocols in response to the force majeure /extraordinary circumstance caused by the Indo-Pakistani conflict. To ensure the safety of all travelers, crew members, and aircraft within the area affected by this international situation, the following flight changes have been made after an expert assessment:

    Flights CI61 (Taoyuan - Frankfurt) and CI73 (Taoyuan - Amsterdam) on May 6 were diverted to Bangkok where they received a change of crew and refueled before returning to Taipei. These flights will continue onto their original destination once a new route is planned to avoid the affected region. Flights CI67 (Taoyuan - Prague) and CI75 (Taoyuan - Rome) on May 6 have been canceled. Flight CI82 (London - Taoyuan) on May 6 was diverted to Prague where it received a change of crew and refueled before returning to Taoyuan. Flight CI81 (Taoyuan - London) on May 7 has been canceled.

    China Airlines is continuing to monitor the situation and adjusting flight schedules as necessary. For the latest flight changes, please visit the China Airlines website, use the CAL mobile app, or register for SMS notification. We thank all travelers for their patience and understanding.