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Travel Advisory

  • TitlePublish Date
  • Adjustment for Reissue Service Charge 21 Apr, 2025
    1. If you have a ticket issued by a travel agency and wish to change your itinerary, please contact the original issuing travel agency for reissuance.
    2. Effective from April 23, 2025, if you have a ticket issued by a travel agency and wish to reissue at our ticketing counter, customer service center or airport, in addition to the original ticket change fee and fare/tax differences, an additional Reissue Service Charge TWD 2000 or equivalent USD 60 will be collected per ticket. (The charge is non-discountable and non-refundable.)
    3. Please confirm that your ticket matches the confirmed reservation before departure to avoid going to the airport counter without a confirmed booking, which may incur this fee.
  • China Airlines’ Commitment: Aviation Safety as our top priority and Respectful workplace for employee 16 Apr, 2025
    China Airlines (CAL) is committed to providing a punctual and safe flying experience with a spirit of dedication. The flight schedule or type of aircraft may be, however, subject to change due to unforeseen and uncontrollable force majeure factors such as aircraft maintenance, weather condition etc. In accordance with China Airlines (CAL) General Conditions of Carriage, China Airlines’ (CAL) responsibilities include transportation, rerouting, or refunding, with every effort made to minimize the impact on our customer. When necessary, the type of aircraft may be substituted without prior notice. China Airlines (CAL) shall not be held liable for any delays caused by circumstances beyond its control or by event that are not reasonably foreseeable. Nevertheless, we remain dedicated to providing appropriate service measures to our customers.

    It is important for China Airlines (CAL) to ensure a dignified and friendly workplace for every employee. Our staff aims to serve every customer in a professional and courteous manner at all times. We sincerely call on all customers to help foster a climate of mutual respect in communications. Any threatening, harassing, abusive or irrational behavior toward our employees will be subject to necessary legal action to ensure a safe and friendly workplace for our employees.

  • Handling Guideline for Passenger Requests due to Thailand and Myanmar earthquake 28 Mar, 2025
     
    ApplicationPassenger requests due to Thailand and Myanmar earthquake
    EligibilityPassengers holding CI/AE valid tickets issued on/before 28MAR25 with confirmed bookings to/from BKK/CNX /RGN between 28MAR-15APR25, must submit applications on/before 30JUN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to or after the originally booked flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsFree and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Notice for London’s Heathrow Airport 21 Mar, 2025

    Due to Heathrow Airport has announced that there’s a fire at an electrical substation supplying the airport.

    China Airlines would like to remind those passengers to/from London on 21MAR/CI081 should be advised to check the latest flight status before going to the airport. 

    Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the lastest updates. 

    Thanks for your under standing and cooperation.

  • Handling guideline for CI61/CI62 flight cancellation caused by German Trade Union Verdi Strike 8 Mar, 2025
     
    ApplicationCI/AE Flight cancellation
    EligibilityPassengers holding CI/AE valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. 
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Prepaid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Discount TicketsDiscount tickets do not apply to the principles above. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Brisbane affected by Tropical Cyclone Alfred 4 Mar, 2025
     
    ApplicationCI/AE Flight cancellation, delay or advance over 3 hours
    EligibilityPassengers holding CI/AE valid tickets issued on/before 04MAR25 with confirmed bookings on affected flights, must submit applications on/before 05JUN25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Pre-paid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Free/ Reduced fare TicketsFree and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • New Regulations for Passengers Carrying Power Banks at Incheon Airport 27 Feb, 2025
    Starting from March 1st 2025, passengers departing from Incheon Airport must adhere to the following new regulations for carrying power banks:
    the ports of the power banks should be covered with insulating tape or protective covers or placed in transparent zip-lock bags or protective pouches, and carried on person or placed in the seat pocket in front.
    　
    　
  • Power banks and spare lithium batteries must not be used or charged during the flight from March 1, 2025. 26 Feb, 2025
    For flight safety, power banks and spare lithium batteries must not be placed in your check-in baggage and should be adequately packaged in your carry-on baggage. Power banks and spare lithium batteries must not be used or charged during the flight. In addition, It is recommended that you do not store power banks in overhead compartments on board.
    　
    　
  • Please beware of scams via phone calls or e-mails. 17 Feb, 2025
    For any questions, please contact our customer services.
  • Travel reminder for CNY 10 Jan, 2025
    Due to the large number of passengers flying during the Lunar New Year Holidays, we kindly remind you to go to the airport earlier for your check-in process. To shorten your waiting time, kindly note the following points:
    1. Web Check-in
      Before heading to the airport, you may use Online Check-In via China Airlines' website or APP 48 hours prior to the flight departure time (24 hours for flights leaving for the United States or Guam). You also may reserve your "Auto Check-In" service in advance to make your trip more relaxing. For more details please refer to China Airlines Online Check-In information.
    2. Immigration regulation
      Before heading to the airport, please well-prepare the required entry documents for each region/country's immigration regulations and complete the registration such as applications download or online customs pre-clearance procedures.
    3. Rules of dangerous goods
      Clearly acknowledged the transport rules of dangerous goods (e.g. lighters, lithium batteries, mobile power, etc.) to avoid for possible baggage recheck-in.
    4. Check-in counter operation time
      Counter check-in service closing time will be 60 minutes before flight departure.