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Travel Advisory

  • TitlePublish Date
  • Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Shanghai affected by Typhoon IN-FA. 23 Jul, 2021
    1. Eligibility
      Passengers who are holding CI/AE valid tickets issued on/before 23JUL21 with confirmed bookings on CI/AE affected flights and must file applications on/before 24OCT21. 
    2. Rebooking/Reissue/Reroute
      (a) Rebooking/Reissue to other CI/AE operated flights with the same Fare Basis/Carrier/Ticketed point including airport shown on the ticket within ticket validity shall be revalidated or reissued once without service charge.
      (b) Any Fare/Tax difference incurred by rebooking with different Cabin/Fare Basis/Carrier or routing shall be paid by passengers but reissue charge can be waived once.
      (c) For tickets issued via CI website, passengers can change booking online. Other tickets please contact original issuing offices for rebooking and reissue. 
    3. Refund
      Refund service charge will be waived. Original tickets issued via China Airlines Offical website, call centers and branch offices can apply refund via CI Website . Chargeable seat and Prepaid excess baggage can be full refunded. Other tickets please contact the original issuing offices. 
    4. Group and discount tickets are not applicable to the guidelines above. 
    5. Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.
    　
    　
  • Booking Service Charge Guideline of China Airlines / Mandarin Airlines 20 Jul, 2021
    1. Effectiveness: For tickets issued/reissued on/after 16AUG2021.

    2. Applicable routes:
      (1) For all CI/AE international flight sectors (including CI/AE codeshared sectors) in journey originating worldwide except HKG.
      (2) All AE operated domestic sectors will be excluded.

    3. Standard charge: USD 20 per CI/AE flight journey.

    4. Booking Class: For all Reservation Booking Designators (RBDs).

    5. Fare Type:
      (1) All China Airlines (297) / Mandarin Airlines (803) tickets issued via all sales channels except the followings: Infant Fare Tickets, ID Fare Tickets, DFP Award Tickets.
      (2) Tickets issued for special services including stretchers (STCR), extra seats (CBBG/EXST).. etc. Only one time of Booking Service Charge will be applied to the passengers only, no extra double charge.

    6. Refund:
      (1) Booking Service Charge including which filed by other Airlines is non-refundable. However, tickets purchased via China Airlines website and to/from USA, a full refund without Booking Service Charge , and refund service charge will be given if the refund request is submitted within 48 hours after ticket purchase and the reservation was made one week or more before a flight's scheduled departure.
      (2) For Involuntary refunds of totally unused tickets caused by such as flight irregularity or severe weather conditions like a typhoon, the Booking Service Charge can be refunded. But for partially used tickets, Booking Service Charge will remain as non-refundable.

    7. Changes:
      (1) In case of ticket re-issuance, Booking Service Charge has been imposed in previous transactions will not be collected again except in the case as mentioned in 7.(3).
      (2) Booking Service Charge is not allowed to be offset from the fare and other taxes. While Booking Service Charge between CI/AE/other Airlines could be offset.
      (3) For ticket issued on/before 15AUG2021 and reissued on/after 16AUG2021:
           a. For a totally unused ticket, the Booking Service Charge amount difference needs to be collected up to USD20.
           b. For partially used tickets, the original Booking Service Charge will remain unchanged if no new sector added ; otherwise, an additional amount of Booking Service Charge USD5 will be collected for each additional sector based on original charging scheme effective on/before 15AUG2021.
    　
    　
  • CI7915/CI1916 to from RGN flight canceled in July and August 16 Jul, 2021

    Due to Myanmar being listed as a high-risk country by the Taiwan government to avoid the Covid-19 Delta Variant Spreads, CI 7915/CI7916C to/from Yangon (RGN) in July and August are canceled. 

    Passengers please check the flight status from our website, download China Airlines App, or register for SMS notification to receive the latest updates. 


    Thanks for your understanding and cooperation.

    　
    　
  • Ticketing handling Guideline for passengers who are not entitled to enter/transfer, or required to isolate/quarantine, or are denied boarding due to fever symptom based on local government's policy on COVID-19 7 Jul, 2021
    Last Updated：07JUL21

    1. Eligibility: Passengers holding CI/AE valid tickets with confirmed travel date between 20JAN20 to the end of the month following the application date, and are not entitled to enter/transfer, or required to isolate/quarantine, or are denied boarding due to fever symptom based on local government's policy on COVID-19. e.g. The applicable travel date would be 20JAN20-31May21 if the application is submitted on 23APR,2021.
    2. Issue Date: On/Before the announcement of related policy released by local governments.
    3. Rebooking/Reissue/Reroute:
      a. The ticket can be changed to other CI/AE flights within ticket validity. Any fare/tax differences including booking service charge incurred shall be paid by the passenger. Reissue charge including over-counter charge shall be waived once.
      b. Tickets issued on The CI website please contact China Airlines branch office or Call Center to change bookings.
    4. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be fully refunded. Please contact China Airlines branch office for a refund request.
    5. Not applicable:
      a. Passengers holding other airline tickets shall comply with other airline ticket rules.
      b. Discount tickets are not applicable to the principles. Group tickets please contact your agency.

      For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • CI/AE flights offering Economy Class passenger to purchase extra seats at an unprecedented and favorable price. 15 Jun, 2021
    Economy Class passengers can expect more flexibility in seats choices and caring service on board. For China Airlines and Mandarin Airlines operated international/cross straight flights from now until December 31, 2021, Economy Class passengers could purchase extra seats at a favorable price. That is USD300 on long haul flight, or USD100 on short haul flight per extra seat. Each passenger may purchase up to three extra seats per flight.

    Certain flights and Taipei transit passengers are precluded from this service. Availability of extra seat is subject to aircraft configuration, booking status of each flight and changes made by China Airlines and Mandarin Airlines. For more information, please contact China Airlines branch offices, Call Center or your travel agency.
    　
    　
  • China Airlines Taoyuan International Airport VIP lounges reopen on June 11, 2021, but due to the epidemic regulations of the government and the airport authorities, the VIP lounges will not provide catering services. 10 Jun, 2021
    China Airlines Taoyuan International Airport VIP lounges reopen on June 11, 2021, but due to the epidemic regulations of the government and the airport authorities, the VIP lounges will not provide catering services.
    　
    　
  • To remind passengers complete PCR reservation as soon as possible 24 May, 2021
    Due to the strong demand of PCR testing and the limited testing capacity of the medical institutions, it is recommended that passengers follow the immigration restrictions of the destination and reserve the PCR appointment as soon as possible to complete the testing within the deadline before flight departure.
    　
    　
  • Ticket Name Change Fee 13 Apr, 2021
    1. Please be informed that, with effective on/after 15APR2021, a "Ticket Name Change Fee" TWD1500/USD50 or equivalent local currency per ticket per change will be implemented as requested by passengers holding CI(297)/AE(803) tickets. Child/Infant tickets will apply the same fee and the fee is non-refundable.
    2. The regulated manners of passenger name change as stipulated by China Airlines in name change rules will have to be strictly complied with. If the name change as requested by passenger does not conform to any of the rules, the original ticket needs to be refunded and issue a new one.
    3. If ticket reissuance is solely due to name change but the itinerary remains unchanged, name change fee should be applied and no need to collect reissue fee. If name and itinerary (including RBD/origination/destination/flight/date) change occur at the same time, it is necessary to collect reissue fee/ticket name change fee and fare/tax/fuel surcharge difference if any.
    4. If the name correction is to rectify "title error" or "first/last name upside down", the ticket name change fee can be waived once if passengers contact our Customer Service Centers/branch offices or original issuing travel agents before departure. Subject waiver of name change fee is not applicable for the name change made at the airport.
    5. If the name correction is to rectify "spelling error" occurs, name change fee should be collected for each ticket reissuance.
    6. When passenger holding CI/AE tickets issued by travel agent but request name change at CI/AE Customer Service center or ticketing counter, the Over Counter Service Charge shall be collected in addition to the fees as stated above in paragraphs 3. 4. 5.
    　
    　
  • CI591/CI592 (KHH-PEK v.v.) Flight Service Suspension from 01MAY2021. 13 Apr, 2021
    If there is further inquiry regarding CI591/CI592 (KHH-PEK v.v.) flight service suspension, please contact the original travel agency or CI/AE branch offices.
    　
    　
  • CI057 21Apr,2021 Taipei to Melbourne has been reinstated 13 Apr, 2021
    Due to the lift of passenger number limitation, CI057 on 21Apr to Melbourne has been reinstated. Please book your flight on CI website.