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  • TitlePublish Date
  • China Airlines Taoyuan International Airport VIP lounges will resume catering service from October 21, 2021, According to precaution regulations of the government and the airport authorities, The meal service and number of seats will be adjusted accordingly. 20 Oct, 2021
    China Airlines Taoyuan International Airport VIP lounges will resume catering service from October 21, 2021, According to precaution regulations of the government and the airport authorities, The meal service and number of seats will be adjusted accordingly.
    　
    　
  • Passengers from Xiamen to offer PCR test within 72 hours 8 Oct, 2021
    Passengers departure from Xiamen are no longer to offer PCR test within 48 hours, but still need to follow the restriction of Taiwan to offer the test results within 72 hours before departure.
    　
    　
  • Notice of China Airlines passenger terminal and VIP lounge change at Shanghai Pudong Airport (PVG)/Beijing Capital International Airport (PEK) 14 Sep, 2021

    Effective from 29 September, 2021, China Airlines will change its all passenger clearance operations at Shanghai Pudong Airport (PVG) from the current Terminal 1 to Terminal 2. Passenger check-in operations will be moved from Island H of Terminal 1 to Island B of Terminal 2. And the VIP lounge will be changed to No.77 of China Eastern Airlines Lounge in Terminal 2. Thank you for your cooperation.


    Effective from 01 October 2021, All China Airlines flights departure from Beijing Capital International Airpor(PEK) will move from T3 to T2. The New Check-in row located at B11-B20 at T2 departure hall and the VIP lounge will be changed to Air China lounge at Terminal 2. Thank you for your cooperation.


    　
    　
  • Handling guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Shanghai affected by Typhoon Chanthu from 13SEP21. 12 Sep, 2021
    1. Eligibility　
    Passengers holding CI/AE valid tickets (including Dynasty flyer award tickets) issued on/before 12SEP21 with confirmed bookings on the affected flights and must file applications on/before 13DEC21.

    2.Rebooking/Reissue/Reroute
    (a) Rebooking/Reissue to other CI/AE operated flights with the same Fare Basis/Carrier/Ticketed point including airport shown on the ticket within ticket validity shall be revalidated or reissued once without service charge.
    (b) Apart from provision 2.a., any Fare/Tax difference incurred by rebooking with different Cabins/Fare Basis/Carrier or routing shall be paid by passengers, but reissue charge can be waived once.

    3. No Show Fee/Chargeable Seats/Pre-paid Excess Baggage:
    (a) No show fee shall be waived once.
    (b) Chargeable seats and Pre-paid Excess Baggage can be refunded without imposing any service charge.

    4. Refund :
    The Refund service charge will be waived. Original tickets issued via the China Airlines Offical website, call centers, and branch offices can apply for a refund via CI Website. For other tickets, please contact the original issuing offices.

    5. Group and discount tickets(DM/ID/AD) are not applicable to the guidelines above.
     
    6. Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.
     
    　
  • Flights to/from Palau is scheduled on Wednesday and Saturday 17 Aug, 2021
    China Airlines to/from Palau (ROR) is operated every Wednesday and Saturday normally. For flight tickets and tours, kindly contact travel agencies for more details.
    　
    　
  • Ticketing counter in Taiwan will resume service from 03Aug 2021 31 Jul, 2021

    China Airlines ticketing counter is closed till 02Aug 21, and resume service from 03Aug 21. Please contact The Customer Service Call Center for more details.

  • Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Shanghai affected by Typhoon IN-FA. 23 Jul, 2021
    1. Eligibility
      Passengers who are holding CI/AE valid tickets issued on/before 23JUL21 with confirmed bookings on CI/AE affected flights and must file applications on/before 24OCT21. 
    2. Rebooking/Reissue/Reroute
      (a) Rebooking/Reissue to other CI/AE operated flights with the same Fare Basis/Carrier/Ticketed point including airport shown on the ticket within ticket validity shall be revalidated or reissued once without service charge.
      (b) Any Fare/Tax difference incurred by rebooking with different Cabin/Fare Basis/Carrier or routing shall be paid by passengers but reissue charge can be waived once.
      (c) For tickets issued via CI website, passengers can change booking online. Other tickets please contact original issuing offices for rebooking and reissue. 
    3. Refund
      Refund service charge will be waived. Original tickets issued via China Airlines Offical website, call centers and branch offices can apply refund via CI Website . Chargeable seat and Prepaid excess baggage can be full refunded. Other tickets please contact the original issuing offices. 
    4. Group and discount tickets are not applicable to the guidelines above. 
    5. Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.
    　
    　
  • Booking Service Charge Guideline of China Airlines / Mandarin Airlines 20 Jul, 2021
    1. Effectiveness: For tickets issued/reissued on/after 16AUG2021.

    2. Applicable routes:
      (1) For all CI/AE international flight sectors (including CI/AE codeshared sectors) in journey originating worldwide except HKG.
      (2) All AE operated domestic sectors will be excluded.

    3. Standard charge: USD 20 per CI/AE flight journey.

    4. Booking Class: For all Reservation Booking Designators (RBDs).

    5. Fare Type:
      (1) All China Airlines (297) / Mandarin Airlines (803) tickets issued via all sales channels except the followings: Infant Fare Tickets, ID Fare Tickets, DFP Award Tickets.
      (2) Tickets issued for special services including stretchers (STCR), extra seats (CBBG/EXST).. etc. Only one time of Booking Service Charge will be applied to the passengers only, no extra double charge.

    6. Refund:
      (1) Booking Service Charge including which filed by other Airlines is non-refundable. However, tickets purchased via China Airlines website and to/from USA, a full refund without Booking Service Charge , and refund service charge will be given if the refund request is submitted within 48 hours after ticket purchase and the reservation was made one week or more before a flight's scheduled departure.
      (2) For Involuntary refunds of totally unused tickets caused by such as flight irregularity or severe weather conditions like a typhoon, the Booking Service Charge can be refunded. But for partially used tickets, Booking Service Charge will remain as non-refundable.

    7. Changes:
      (1) In case of ticket re-issuance, Booking Service Charge has been imposed in previous transactions will not be collected again except in the case as mentioned in 7.(3).
      (2) Booking Service Charge is not allowed to be offset from the fare and other taxes. While Booking Service Charge between CI/AE/other Airlines could be offset.
      (3) For ticket issued on/before 15AUG2021 and reissued on/after 16AUG2021:
           a. For a totally unused ticket, the Booking Service Charge amount difference needs to be collected up to USD20.
           b. For partially used tickets, the original Booking Service Charge will remain unchanged if no new sector added ; otherwise, an additional amount of Booking Service Charge USD5 will be collected for each additional sector based on original charging scheme effective on/before 15AUG2021.
    　
    　
  • CI7915/CI1916 to from RGN flight canceled in July and August 16 Jul, 2021

    Due to Myanmar being listed as a high-risk country by the Taiwan government to avoid the Covid-19 Delta Variant Spreads, CI 7915/CI7916C to/from Yangon (RGN) in July and August are canceled. 

    Passengers please check the flight status from our website, download China Airlines App, or register for SMS notification to receive the latest updates. 


    Thanks for your understanding and cooperation.

    　
    　
  • Ticketing handling Guideline for passengers who are not entitled to enter/transfer, or required to isolate/quarantine, or are denied boarding due to fever symptom based on local government's policy on COVID-19 7 Jul, 2021
    Last Updated：07JUL21

    1. Eligibility: Passengers holding CI/AE valid tickets with confirmed travel date between 20JAN20 to the end of the month following the application date, and are not entitled to enter/transfer, or required to isolate/quarantine, or are denied boarding due to fever symptom based on local government's policy on COVID-19. e.g. The applicable travel date would be 20JAN20-31May21 if the application is submitted on 23APR,2021.
    2. Issue Date: On/Before the announcement of related policy released by local governments.
    3. Rebooking/Reissue/Reroute:
      a. The ticket can be changed to other CI/AE flights within ticket validity. Any fare/tax differences including booking service charge incurred shall be paid by the passenger. Reissue charge including over-counter charge shall be waived once.
      b. Tickets issued on The CI website please contact China Airlines branch office or Call Center to change bookings.
    4. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be fully refunded. Please contact China Airlines branch office for a refund request.
    5. Not applicable:
      a. Passengers holding other airline tickets shall comply with other airline ticket rules.
      b. Discount tickets are not applicable to the principles. Group tickets please contact your agency.

      For the details please contact your travel agency or CI/AE branch office.