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Refund Tickets

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Booking Information

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Terms and Conditions

    • Online refund is for tickets which purchase from China Airlines website, Call Center, downtown ticketing office or airport ticketing counter. Refund can be applied on the next day and within two years of the purchase date (local time of the departure station). If ticket was paid by Credit card, the refund amount will be reimbursed to the credit card account number used in the original purchase. If ticket was paid by cash or other tools, China Airlines will contact guests to offer bank account for refund.
    • Dynasty Flyer Program award tickets and original tickets issued by travel agency are not applicable for online refund. Please contact CI/AE branch office for refund request.
    • This portal apply for ticket refund only. Other supplementary services refund please apply through below portals.
      - Refund for Prepaid Excess Baggage/Chargeable Seat
      - Refund for THSRC Supplementary Services
    • Passengers holding tickets do not cancel reservations, do not show up for the flights or do not board their flights after completion of the check-in process, can not apply for the tickets refund on CI website. Please contact our branch office for refund request.
    • If your ticket purchased via China Airlines website and has not been used or reissued, the refund amount will be credited back to the original payment method within 7 days after the refund is applied online, but the duration of reimbursement will subject to card-issuing banks handling procedures, and the refund/booking service charge will be deducted from the original amount. Tickets purchased via China Airlines website and have been partially flown or reissued, or tickets purchased from Call Center, downtown ticketing office, or airport ticketing counter, the refund duration will vary from case to case.
    • Tickets purchased via China Airlines website and to/from USA, a full refund without service charge will be given if the refund request is submitted within 48 hours after ticket purchase and the reservation was made one week or more prior to a flight's scheduled departure.
    • Tickets purchased via China Airlines website and commence from Korea, if the refund is made 10 days or more prior to first flight sector departure date, may be cancelled without refund service charge within 7 days after purchase (Booking service charge is non-refundable). Please contact our Korean office for details.
    • To apply for refund on "duplicate ticket purchase" reason, both tickets must be purchased from this website, have exactly same departure and arrival station/date/flight number) and ticket name, (eg. TPE-NRT/CI100 and TSA-HND/CI223 are not applicable for duplicate purchase). The booking service charge is non-refundable. If application does not meet the requirement above or the ticket fare to keep is lower than the ticket to refund, the service fee will not be waived.
    • To refund the unused sector after ticket being partial flown, the ticket fare will be recalculated according to the sector used. If no ticket value left, the unused tax can be refunded while the refund service charge and no show fee will be waived.
    • Passengers refund the ticket with DFP award must make sure the award no. still valid after refund if passengers would like to keep the award no. for use in the future or returning the mileage to the DFP account.
    • Children and infant need to travel with at least one parent or guardian who is 18 years of age or older.
    • If you have purchased Chubb Insurance product along with air ticket via China Airlines website, please note all insurance related information including change and refund should contact Chubb Insurance directly.
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